American Commodore Tuxedo

We are very sorry for any misunderstanding. American Commodore has a very specific process in place for special ordering product for our customers. Through each step of the process we make sure to have the customer's acknowledgement and permission to proceed by having them read and sign our order...

forms.  I have attached the signed measurement acknowledgement form along with the signed special order form used to order the dress for [redacted] The ordering process has to be very specific and thorough since our suppliers do not take returns on dresses ordered in error. Our actual sales receipt also states that all sales are final and I have attached a copy of that as well.Ms. N[redacted] came in our store to try the dress on and pick it up on Friday, February 9, 2018. She left with the dress and everything was fine at that point. It wasn't until she took the dress home that we received a call from her expressing her dissatisfaction. She came in with her husband the next morning to speak with our store manager and left the store angrily when we tried to explain our policies.We apologize for any inconvenience and appreciate the opportunity to have served Ms. N[redacted]