American Commodore Tuxedo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and my complaint has been resolved with the companyThanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not exactly truthful I tried on a dress which was suppose to be similar to the dress I was orderingThe dress I tried on had a back to itI agreed because the dress I tried on was suppose to be similar to the dress I was gettingI would not have agreed to a dress that was dress sizes too big(and I am a big woman) As for leaving the storeThe manager was not there I was told to take the dress with me and speak to the manager when she became available which was not until MondayNow I picked up that dress on a Friday after having visited the physician's office so I already know that I had not lost or gained any weight What I understood the store is not responsible if the person lost or gain weight it didn't say what happens when the measurements are grossly off [ Regards, [redacted] ***

Once again we apologize for any confusion, but we do not carry a "mint" vest to match the mint bow tie that was ordered by the customer We delivered the product that was ordered and the customer used the garment and returned it therefore the additional 30% discount that was applied was more than adequate based on the circumstance The original complaint was requesting "an additional discount" which we provided The collection of ties that include the "FHMI mint" bow tie are meant to be worn with a matching neutral vest to the coat and pant The first rental had this exact same vest, pant and coat combination and the color mint windsor tie was worn to the customer's satisfaction Our store manager and district manager tried to explain to the customer, prior to him accepting the second rental and wearing it, that it is impossible to provide him with a vest that does not exist in our product inventory I feel that we have offered fair compensation for a small misunderstanding

Our Rental Agreement that is created with each of our customers on the initial consultation has all of our critical timelines and policies (by necessity) to ensure a smooth final fit process the week of the event I have attached the three contracts that were signed by the customer agreeing to our terms and conditions We make a point to notify our customers if the garments arrive in store prior to the guaranteed fitting date that they may receive a call to come in earlier for the final fitting if it is more convenient for them Although, our contract specifies in writing the date and time that we guarantee them in store for the customer All three garments were produced and shipped to our [redacted] , Great Lakes Mall location and were available for pick up and final fittingsThe cancellation and refund policies are also clearly stated on the signed rental agreements On the two orders that were cancelled last minute there was a $fee on each and the remaining balances were refunded accordingly We will gladly refund the balance less the $cancellation charge ($81.92) on the rental that was taken from our location and used for the event We would hope to catch any ill fitting garments during the in store final fitting process and replace/fix them accordingly.We apologize for any inconvenience and for the dissatisfaction with our store and staff!

Our District Manager for this location fielded this complaint and extended an additional 30% discount on the rental The Store Manager reduced the balance by $which brought the total due down to $ This is what we charged the customer American Commodore apologizes for any confusion regarding the color/style of the vest, thank you for giving us the opportunity to service both prom rentals!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The refund of the remaining $portion of Mr***'s original $deposit will be credited to his Visa account today 09/24/ We apologize for any inconvenience and miscommunication created by our staff I am sure that the confusion internally was due to the Labor Day holiday
being celebrated on Monday, September 7th this year Our store and the mall were on abbreviated hours and our distribution center was closed on that Monday All of these details should have been worked out with Mr*** well in advance of the week of his wedding I genuinely hope that your wedding went well and wish that our company would have handled this situation more appropriately Sincerely,*** ***General ManagerAmerican Commodore Tuxedo216-291-

We apologize for any confusion that we created for *** Our District Manager reached out to *** to try to learn more about what we did wrong and to offer an apology We have also refunded the $deposit per *** request

When the best man went into our Polaris location on Wednesday evening the garment was not available for pickup I have attached a computer copy of the wedding booking that shows that a final fit date of Thursday, June 25th for their Sunday June 28th wedding was chosen and appropriate We
had the best man's order duplicated and sent to our Great Northern Mall store location from our Cleveland distribution center the next morning of June 25th The groom had not been in yet for his final fitting so we had him take his order and the best man's order with him when he picked up I had our district manager for the region call and text (without response) the bride on multiple occasions to make sure that everything was settled Both garments were taken from our store, used and returned without any further discussion of problems We apologize for the confusion that the best man was faced with when he came to pick up his tuxedo and any other frustration that the bride or groom felt due to the delay in receiving this garment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company is correct he did wear that combination for the first rental, hence why he ordered something different for the second rental.   After we were treated rudely by the manager at the store we reached out to the general manger and he assured us that they would have a bow tie/vest to match the color.  He did state that it maybe in a different style, which we accepted.  Once we arrived at the store they told us "No, we have nothing else to offer you".  We again called the general manger but to no avail.  Yes we did accept the tux you provided us since it was the day of prom!When we placed the two orders everything went perfectly never once did you mention you may not have what we ordered.  When his tux came in, is when someone told us they couldn't match it.  As I mentioned you did have the same color bow tie and vest in other brands and styles, my sons concern was color only.  After being treated poorly by the manager and then being told the store would make it right by the general manger (who is the one who gave us the discount) and the store again giving us issues, I am not happy with the business responses.  I do feel the sales rep did an amazing job, accept not being informed that what we ordered wasn't an option. Also the general manager tried to help.  I do feel the problem was with the manager Kelly and her not willing to take a few moments to help us find a vest/bow tie that did match.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did speak to the DM so to say that I didn't respond is false. Maybe this company should take ownership of the way this was handled. The groom went to the final fitting and had to take a jacket off the display because their sizing was completely off. I am relieved the best man's tux did fit for the most part. Great Northern had told me the tuxes would be available on the 25th for the fitting in Columbus and Cleveland so I would recommend of taking ownership of the error instead of trying to place blame with your lame apology. I would not use this company in the future and have recommended to others they do the same.
Regards,
[redacted]

We apologize for any confusion that we created for [redacted].  Our District Manager reached out to [redacted] to try to learn more about what we did wrong and to offer an apology.  We have also refunded the $20 deposit per [redacted] request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However it has now been 6 business days since they "issued" the refund and I have still not received the $10 refund that was supposed to be issued on 9/24. Refunds take 3-5 business days to post as I just called my bank to see if any credits were issued as of yet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not exactly truthful I tried on a dress which was suppose to be similar to the dress I was ordering. The dress I tried on had a back to it. I agreed because the dress I tried on was suppose to be similar to the dress I was getting. I would not have agreed to a dress that was 2 dress sizes too big. (and I am a big woman) As for leaving the store. The manager was not there I was told to take the dress with me and speak to the manager when she became available which was not until Monday. Now I picked up that dress on a Friday after having visited the physician's office so I already know that I had not lost or gained any weight What I understood the store is not responsible if the person lost or gain weight it didn't say what happens when the measurements are grossly off.  [
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my complaint has been resolved with the company. Thanks [redacted]

We ordered the tuxedo for Mr. [redacted] as stated in his complaint.  When our store manager performed the confirmation process with the groom which is our standard protocol to review style selection, colors, attendants fittings, final fitting procedures and payment options, he made note that his...

future father-in-law's order should be cancelled and that he had either placed an individual order for this wedding or had made other arrangements for his attire.  We do not make any changes to the people that are chosen to participate in the wedding by the bride and groom at the initial consultation, unless permission is given by them to do so.  When the groom was in for his final fitting he confirmed that he did cancel the order for Mr. [redacted], even though it made have been done in error.  The store staff did react quickly to reorder the garment and had it delivered to our Uptown Solon location for Mr. [redacted] to pick up on Friday by noon, the day before the wedding.  Mr. [redacted] came in and tried the garment on 10/14 and accepted the fit, took the garment with him and used it for the wedding the next day.Mr. [redacted] did try to call our District Manager, Russ P[redacted] on our office landline as mentioned.  Mr. P[redacted] did call Mr. [redacted] back on Friday 10/21 to discuss the issues with the rental process.  Our districts travel Tuesday through Thursday visiting store locations and are required to check landline voice messages on Monday and Friday each week.   Mr. P[redacted] offered a 25% discount as a good faith gesture for the confusion.  The discount has been processed in the amount of $54.34 as of 10/24/16.I have attached the rental contract for Mr. [redacted] and it clearly states our refund policy on it.  The rental refund policy in paragraph 5 states:

Our Rental Agreement that is created with each of our customers on the initial consultation has all of our critical timelines and policies (by necessity) to ensure a smooth final fit process the week of the event.  I have attached the three contracts that were signed by the customer agreeing to...

our terms and conditions.  We make a point to notify our customers if the garments arrive in store prior to the guaranteed fitting date that they may receive a call to come in earlier for the final fitting if it is more convenient for them.  Although, our contract specifies in writing the date and time that we guarantee them in store for the customer.  All three garments were produced and shipped to our [redacted], Great Lakes Mall location and were available for pick up and final fittings. The cancellation and refund policies are also clearly stated on the signed rental agreements.  On the two orders that were cancelled last minute there was a $40.00 fee on each and the remaining balances were refunded accordingly.  We will gladly refund the balance less the $40.00 cancellation charge ($81.92) on the rental that was taken from our location and used for the event.  We would hope to catch any ill fitting garments during the in store final fitting process and replace/fix them accordingly.We apologize for any inconvenience and for the dissatisfaction with our store and staff!

Our District Manager for this location fielded this complaint and extended an additional 30% discount on the rental.  The Store Manager reduced the balance by $46.64 which brought the total due down to $108.83.  This is what we charged the customer.  American Commodore apologizes for...

any confusion regarding the color/style of the vest, thank you for giving us the opportunity to service both prom rentals!

Once again we apologize for any confusion, but we do not carry a "mint" vest to match the mint bow tie that was ordered by the customer.  We delivered the product that was ordered and the customer used the garment and returned it therefore the additional 30% discount that was applied was more than adequate based on the circumstance.  The original complaint was requesting "an additional discount" which we provided.  The collection of ties that include the "FHMI mint" bow tie are meant to be worn with a matching neutral vest to the coat and pant.  The first rental had this exact same vest, pant and coat combination and the color mint windsor tie was worn to the customer's satisfaction.  Our store manager and district manager tried to explain to the customer, prior to him accepting the second rental and wearing it, that it is impossible to provide him with a vest that does not exist in our product inventory.  I feel that we have offered fair compensation for a small misunderstanding.