American Airlines

Passenger has been contacted under case number [redacted] on April 7, See attachedA follow up phone conversation was also held on April 18, to further explain

Complaint: [redacted] I am rejecting this response because: American Airlines did refund the airfare after months of fightingThey then only compensated a small portion of the damages caused by their issuesI am also wondering why it took almost year to reply to this complaint? Regards, [redacted] ***

Passenger has been contacted under case numbers [redacted] on August 31, See attached

Passenger has been contacted under case number [redacted] on January 12, See attached

Complaint: [redacted] I am rejecting this response because:They did not properly refund my loss of time, I still use the company but only when I have no other choice for travel Regards, [redacted] ***

Complaint: I am rejecting this response because: The only acceptable solution to this complaint is that they make a policy that they do not overbook first-class cabinsThis is a serious customer service issue, first class customers that pay a premium for that seat should not run the risk of losing their seats or being downgradedThis is why we pay a premium for those seats If they have a policy that they do over book 1st class cabins which is what they have told me unofficially, then this information needs to be distributed to the public on your website Regards, [redacted]

Passenger has been contacted under case # [redacted] and information has been provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi [redacted] , after I contacted the department of transportation aviation consumer protection division, they did contact me and resolved the issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the business has never contacted me about my complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was not compensated financially by American Airlines Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on September 26, and case number [redacted] on September 8, See attached

Passenger was responded to in case [redacted] on March 21, Please see attached

Passenger has been contacted under case number [redacted] on February 4, See attached

Complaint: [redacted] I am rejecting this response because you are not investigating the root cause of the problem Talking to the manager after the incident does not accurately convey the problem Find out when I made the reservation, I made it with an agent over the phone and if you have recorded calls, review the conversation Then you will find that the reservation agent gave information which led to the overall issue In my field we call this the RCCA process, Root Cause and Corrective Action Every case reviewer goes to the conversation post incident, not to the root cause which was the conversations held pre-incident Regards, [redacted]

Complaint: [redacted] I am rejecting this response because Mr [redacted] acknowledged that the missed flight connections were not completely weather related but still does not feel we are owed any restitution He realizes we would have made our connecting flights had there not been faulty equipment and a downsizing of an aircraft These things were not what we paid for when we purchased our flights While there were weather issues on the dates we were flying, that was not the cause of missed connecting flights Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They denied they lost my luggage, no compensation and not even an apology Regards, [redacted] ***

Passenger has been contacted under case [redacted] on December 14, and more information has been requestedSee attached

Complaint: [redacted] I am rejecting this response because absolutely nothing was done to recify the issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The stewardess broke the handle off my purse and it was unable to be repairedI had to spend time at the start of my vacation to get it fixed and not do sightseeingThis was a very expensive Brighton purse and my father gave it to meHe is now deceased and this was a very important memory Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello! I couldn't locate a place to respond on the complaint I filed Since the time of filing the complaint, AA has called me and gave me two vouchers for $eachNot quite the cash back I wanted, but it is a nice gesture :) I am thankful for the Revdex.com because when I let them know I had filed a complaint with you, they finally took me seriously Regards, [redacted]