Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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Love the free energy program it has litterally knocked down our monthly bill by alot. Thank you ambit!
Hello Ms.
You are very welcome, and we thank you for choosing Ambit as your energy supplier. Feel free to contact us toll free at X-XXX-XXX-XXXX should you have any questions or need assistance. We will be more than happy to help!
Sincerely,
Paul ***
Regulatory Compliance Specialist
I have had Ambit as my energy provider for about 4 years now. My rates are lower than they were with TXU, and their customer service people are all friendly and helpful.
Hello Ms.
We appreciate your business and value your service with Ambit. We also look forward to providing you savings in the future. Feel free to contact us toll free at X-XXX-XXX-XXXX should you need any assistance.
Sincerely,
Paul ***
Regulatory Compliance Specialist
***@ambitenergy.com
Good company and they guarantee the savings.
Good Morning Mr.,
We humbly thank you for being a loyal customer and look forward to providing you savings in the future. Should you ever need assistance, do not hesitate to contact us toll free at X-XXX-XXX-XXXX.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Never received my deposits back it's been three months
I started new service with ambit on may 14or 16 the not really sure.. I called ambit and cancel the new service request before my start day... I was told because I cancel before the due date to start new service that I can receive my 60$ back n it will take up to 10-30 days this was in may here we are in August 26 n I still have yet to receive my deposit back.. I just checked my account and of course my money is still there.. the guy I spoke with told me I haven't received anything because it was pending... I just checked n it's still pending.. I'm glad I decided not to go with this company it's a rip off.. I'm getting the run around about 60$ please just give me my money n No I don't wanna wait another 10-30 days I waited long enough
I just want my little 60$ back I didn used their service why are they holding on to my money...REFUND
A review of the account confirms that Ms. enrolled for Ambit service on 5/26/18 and paid a security deposit in the amount of $60.00 the same day.
Records confirm the enrollment cancelled prior to the start for service, and since the deposit was paid via check, Ms. was advised to please allow 20-30 days to process.
I personally reached out to Ms. to apologize for the delay and confirmed that she would receive her refund check in the next five business days. Please see below.
Ambit regrets the delay that led to the customer's complaint. She will receive her refund, plus interest, in the next five business days.
Sincerely,
Paul Colter
Regulatory Compliance
An Ambit account was set up fraudulently in my name at my previous address in 2012. December 2017 I received a collection notice for payment.
I received a collection notice in December 2017 for a charge of $185 and some change at my old address in 2012. An Ambit account was set up with my address fraudulently that I was unaware of. There was another person's name, email and phone number listed on the account with my previous address. After going back and forth for months with Ambit they agreed that the account was set up fraudulently and reimbursed me a check for $978.66 for overpayment to ComEd. They told me the bill was removed from collections on a specific date, May 8, 2018. After months of still receiving collection notices and Ambit representatives telling me to give it another 30 days I called again and that is when Israel, a representative, informed me that it was not removed from collections and would not be removed because they were billed for an amount from Nicor from 2012. He said I was not permitted to talk to anyone in their collections department and I had to write a letter to their corporate P.O. Box. This is when I wrote a review on the Revdex.com for their company. I have been in touch with Marysol, Regulatory Compliance Specialist, and when she finally got back to me all she said was I owed the bill and when I explained the entire situation again she said she would note the account but I still owed them. Ambit recognizes that this account set up at my old address was not set up by me and even reimbursed me and they are still claiming I need to pay this collection notice. I have never been contacted by Ambit prior to this, probably because they had someone else's information who set the account up. I was lied to by Ambit's representatives over and over again. I am not going to pay for charges on an account that I never authorized to be set up in my name or was even aware of. All they say is I see what you are saying and I will note it in your account but you still owe the balance. What stops them from having random people signing random addresses up with fake names and contact information and making them pay down the road? It's not right.
I want the collection notice removed from collections and out of my name. I do not believe I owe this charge of $185.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer
***. In her complaint, Ms. is expressing concern over receiving collection notice regarding a balance due. Please review below:
A review of the account shows that Ambit received an online enrollment on 03/30/2012 for residential gas Nicor account number XXXXXXXXXX and electric ComEd account number XXXXXXXXXX for the service address referenced above. A Third-Party Verification ("TPV") was completed on 03/31/2012.
Records show that contract documents were sent on 04/03/2012 which contained our Terms of Service and Right to Rescind information. Please note, Ambit does not have record of the customer contacting Ambit regarding an enrollment dispute or request to rescind.
A cancelation request was completed on 02/06/2013 due to non-payment for the gas commodity. The gas account was left with a remaining balance due of $185.94. Ambit did not receive payment to cover the remaining delinquent balance for the gas account and the balance was reported to collection agency to resume attempts to collect the debt.
On 08/10/2017, Ambit received a cancelation request for the electric account. Records show that Ms. did not contact Ambit until 02/21/2018 regarding the delinquent balance in collections. The Ambit representative informed the customer of the above. A cost analysis was completed comparing Ambit rate vs Incumbent rate which resulted in a refund check being sent to the customer in the amount of $978.66. Please note, the customer is still responsible for making payment to utility for balances due. Delinquent balance in the amount of $185.94 was not covered, therefore, remained in collections.
Ambit regrets the circumstances that led to Ms. Edward's complaint, however, we respectfully contend that Ambit had no reason to believe that the enrollment was invalid for the service address referenced above. As a customer gesture, an adjustment has been applied in the amount of $185.94 for the gas account past due balance. This information has also been submitted to the collection agency to have account removed from collections. Please note, collection removal can take up to 30 days.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Account number XXXXXXX.
I paid $120.00 in Jan 6, 2018 for energy service that I never got. Ambit have not returned my money, today August 17, 2018
This company is ***, they promised service for 1/8/2018 at my home address. I never received service. I called back after my rent went up, I discovered electric was added to my invoice, My apartment is covering me on electric and rent. My apartment shouldn't provide electric; they are not an electric company. I contacted Ambit again to fix the problem; they did the same thing. I never got electric. I tried them again. this time they told me I had to pay $160. deposit. I told them you have never provided me service so why do I have to pay you $160, the lady responded I had to pay before I get service. I told her to keep their service because you can't keep this same level of poor service and expect to have customers.
I am done with Ambit. Send me my money back to me I paid in January 2018. It's called Robbery, theft.
Immediate Refund not 30 to 60 days bullcrap, send money right a *** way. Send me my money.
A review of the account confirms that Ms. paid a deposit in the amount of $120.00 in January 2018 to start service with Ambit. Records also confirm that, due to a manual processing error, the customer never established service with us.
Ambit regrets the circumstances that led to Ms.' complaint, and can confirm that a refund in the amount of $120.40 (which includes interest accrued) was mailed via check #XXXXXX on Friday August 31, 2018.
Ms. can expect to receiver her full refund, plus interest, in the next three to five business days.
Sincerely,
Paul ***
Regulatory Compliance Specialist
ambit resolved the issue and sent me my refund
These guys are thieves. They promised me .03 less per KwH than any other company and ended up charging me twice the going rate at .12 per KwH. When I called to complain they said they could do nothing for me. No wonder they have faced multiple multi-million dollar lawsuits across the country! They should be shut down for corrupt business practices, and forced to refund all the citizens they bilked. They don;t deserve a 3 star rating with you. I wish I could give them zero stars but your app won't let me. Stop supporting these corporate crooks with any Revdex.com rating at all!
Good Morning Mr.
We regret that you had a negative experience with Ambit, and I would like to speak with your further. Feel free to contact me at your earliest convenience at our corporate office.
Sincerely,
Paul ***
Regulatory Compliance Specialist
XXX-XXX-XXXX
Ambit Energy reduced promised benefits for usage of services after my family enrolled and also increase prices with little notice every 3 months.
I went with Ambit energy from a previous energy supplier at the same rate of $.0725/kwh September 7th 2017. The only reason we switched is because they offered benefits such as points towards vacations based on KWH usage. After a few months of service, they cancelled their benefits. Every 3 months of service, we had to update our plan to keep the same rate or be forced into variable rate. After a couple of updates, we didn't get a typical reminder and they increased rate to $.098/kwh. Also, when switching to a new provider, I had to wait and thus pay the increase in energy expenses during that time frame.
I would like a refund or billing adjustment through AEP Ohio of the increased expenses paid to Ambit since they cancelled the only reason I signed up for their services before we could use any benefits they promised.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing an increase in rate. Please review below:
A review of the account shows that Mr. enrolled for services with Ambit on 09/07/2017 for residential AEP Ohio account number XXXXXXXXXXXXXXXXX for the service address referenced above. Mr. enrolled in the Buckeye State Select 3-month term with a fixed rate of 5.5000¢ per kWh. Please note, there is no cancellation fee associated with this product. In addition, Ambit offers a wide variety of products which also include longer terms such as 6 and 12-month terms.
Records show that on 11/21/2017, a document was sent to Mr. regarding the current product enrolled in. This document served as a notification to the customer that his fixed product was about to end on 01/09/2018. The notice also informed the customer of options to complete a product change if desired.
Records show that on 12/27/2017, the customer assessed his online My Ambit Account ("MAA") and competed a product change once more to the Buckeye State Select 3-month term with a fixed rate of 5.5000¢ per kWh. Please note, additional product terms were available for selection such as 6 and 12-month terms.
A notice was sent to Mr. on 12/28/2017 informing him that our Travel Rewards Program would be ending and that points would stop accumulating on 02/28/2018.
On 02/21/2018, an additional product notification was sent to Mr. regarding the current product enrolled in. This document served as a notification to the customer that his fixed product was about to end on 04/11/2018. This notice also informed the customer of options to complete a product change if desired. Please note, Ambit does not have record of returned mail.
Ambit did not receive a response from Mr., therefore, the account transitioned to the Buckeye State Select variable product. Please note, prices are subject to fluctuate with this variable product. In addition, Ambit does not have record of Mr. contacting Ambit regarding billing inquiries or disputes. Nor to request a product update upon the transition to the variable product.
Records show that Ambit received a cancelation request on 07/02/2018 informing Ambit that services were scheduled to cancel with Ambit as of 08/09/2018 (please see excerpt below):
Ambit regrets the circumstances that led to Mr. complaint. Ambit respectfully contends that the customer was properly noticed, in writing, prior to the discontinuance of his original plan, therefore no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer did not receive email based notification for change, and does not recall seeing this information in the mail. If a company intends to almost double a rate, it should be well documented and notified to consumer by verifiable messaging, as most customers receive bill and pay through provider and not Ambit itself. Also, Ambit has not specified why consumer was removed from rewards promised when signing up for service, shortly after signing up. These rewards were the only reason Ambit services were used, and the points are now useless. Previous electric services were at the same rate Ambit started as on Ambit original 3 month plan. Ambit Requirement to switch every 3 months is cumbersome and unnecessary. 6 month and 12-month plans always charged more than 3 month plans. Customer believes this is done in an effort to trap customers between plans with exorbitantly high rates.
In response to the above supplemental information received, product notification was sent to the customer utilizing the same viable methods as the previous product notification sent to the customer along with all account notifications. Please note, these documents are also available for view in Mr. online My Ambit Account ("MAA"). Records show that Mr. has accessed his MAA previously and completed a product update.
Ambit's Travel Rewards Program ended due to a business decision which had effect on all of Ambit's previous and current customers. A notice was sent to Mr. to inform him that points would still be accumulated until 02/28/2018. In addition, the notice also informs the customer that should the customer have enough redeemable points, they are able to redeem by December 31, 2018.
Ambit offers a wide variety of products in attempts to meet each of our customers individual service needs. Product rates can vary based on several factors such as market factors. Ambit does not have record of the customer contacting Ambit regarding billing inquiries or disputes.
Ambit respectfully contends that the customer was properly noticed, in writing, prior to the discontinuance of their original plan, therefore no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I've been a customer with Ambit Energy since 2015, and I must say that I have nothing but a positive experience this company and its employees, and not to mention, I have saved tremendously on my energy cost over that time. My Ambit representative, Bruce Poulin, has made it extremely easy for me to continue on with this energy company by providing courteous reminders when my energy periods are to be reactivated, thus allows me to maximize my savings.
Best regards,
Norm New Britain, CT
Good Morning Mr.
We are happy to have you on board and appreciate your business. Should you have any questions or require any assistance from us, please do not hesitate to contact us toll free at X-XXX-XXX-XXXX.
Sincerely,
Paul ***
Regulatory Compliance Specialist
My bill is now $180 every month. It automatically went up after 1yr. 860 sq feet apt
I was informed to turn AC on 78° during summer in Houston.
High contracts. Customer service representatives are rude and not helpful
Remove them from selling electricity. High bills and fine print. They also kept my deposit and credited towards a bill. They should have returned it. I'm told to cut my air on 78 degrees in the summer. My fees and taxes are high! $200/ month since April
A review of the account confirms that customer *** has been properly billed in accordance to her enrolled upon plan for the entirety of her tenure with Ambit. Please find below a timeline of activity regarding the customer's complaint.
Records confirm that Ms. enrolled for Ambit service on 2/15/17, with service starting on 2/23/17. Prior to the start of service, records confirm that a Welcome Packet was mailed to the customer. The packet, which is attached for your review, provided the customer with Ambit's Terms of Service (TOS).
Under the deposit header of the TOS, Ambit explains that any deposit paid to start service would be credited back to the customer's account after 12 consecutive on-time payments. Please find excerpt below.
4/7/18: Records confirm that, after successfully completing the required number of on-time payments, Ms. $120.00 deposit (plus $0.73 interest) was credited back to her account as promised in the TOS. Please see below and note, the credit was applied toward the customer's ensuing invoice.
Please find attached the customer's last six invoices, as we show no record of Ms. being charged $200.00 since April 2018. Additionally, we show no record of a usage or billing dispute from the customer.
Attempts were made to reach the customer at the number provided in the complaint, however, our attempts have been unsuccessful. Our records confirm that Ms. account is currently energized and in good standing, with a zero balance.
Ambit respectfully reiterates that we show no record of a billing dispute by the customer, nor do we show record of invoice balances provided in the customer assertion. Should Ms. have additional questions or concerns regarding her account, we would be happy to assist toll free at 1-877-282-6248.
Sincerely,
Paul ***
Regulatory Compliance Specialist
I recently received a collection notice for an account with Ambit. Apparently a fraudulent account was set up in my name at my previous address years ago and I was never notified. The only information on the account was my name and address. The email, phone number and second contact name listed on the account was not my information. After going back and forth with Ambit for months they finally settled that the account was in fact set up without my knowledge and reimbursed me a large amount of money (apparently I was over paying) and informed me my bill sent to collections would be removed. The next month I received another collection notice and called Ambit and they said to give it 30 days, so I did. When I received another collection notice I called and was told the collection notice was pulled on a specific date and I would receive a call from a named individual (never received a call). When I received another collection notice and called Ambit they informed me that they would talk to their collections department and call me back. When they called me back the man said that the collections department would pull it out of collections and set me up on a payment plan. So they recognized that the account was set up fraudulently but still want me to pay them...I said I wanted to talk to someone in collections and he told me the collections department does not talk to customers. When I asked to talk to someone higher up he gave me corporates PO Box. I was continuously lied to by the customer service representatives at Ambit. I have even called Comed and Nicor to ask them about this and they say that it is pretty much impossible for this to happen because both of these companies pay their secondary suppliers immediately. Ambit is claiming they never received payment from Nicor for an account that was set up fraudulently in my name but they want me to pay for it.....none of it makes sense and I keep getting the run around. I refuse to pay for something that I do not owe.
Good Morning Ms. We are sorry to hear that you had a negative experience with Ambit. Please feel free to contact me for further assistance if needed.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
***@ambitenergy.com
Contract expired while in hospital. Notice sent in mail. Did not get. Bill doubled. Ask for adjustment. They said no. Cancelled contract.
I was in the hospital and recovering when my contract was up for renewal(which I did not know you had to renew (my fault I guess) I did not see the notice in my mail. When I received my bill it was doubled. I call to see if we could go back to my rate as a customer (since I was) and they said no you did not renew. I said I will renew can I have a rate adjustment they said no. Tt would take 2 months to kick in if I renew anyway. Needless to say I switched back to JCPL which does not need to have a contract every year to renew. This is a scam. I have to pay about $300 now in extra fees. All I want is a reasonable rate. I cannot afford these (2) bills as I am not working. Acct AXXXXXXX
All i want is the rate I would be paying it totals $150 a month more for two months because I did not renew? Honestly that is alot. I cannot afford this my bill is usually 250 it is 416 and for another month it will be up.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an increase in rate. Please review below:
A review of the account shows that Ambit serviced the service address referenced above for customer Mathew ***. The customer was a participant in Ambit's Guaranteed Savings Plan ("GSP"), which is a variable price plan designed to save the customer a minimum percentage annually over their incumbent supplier rates for a consecutive 12-month period. If the customer does not save, they are refunded the difference. Please note, there is no cancellation fee associated with this month-to-month product.
Records show that on 05/02/2018, a document was sent to Mr. regarding the current product enrolled in. This document served as notification to the customer that his GSP product was about to end on 07/06/2018. The notice also informed the customer of options to complete a product change if desired. Please note, Ambit does not have record of returned mail. In addition, a product notification was also sent on 05/07/2018 via email to the email address on file of ***@verizon.net to which Ms. has acknowledged receiving.
Ambit did not receive a response from Mr., therefore, the account transitioned to the Garden State Select variable product. Please note, this product does not have any guaranteed savings.
Records show that the customer contacted Ambit on 08/07/2018 regarding the status of the account. The Ambit representative informed the customer of the above and offered to submit a product renewal. Ms. declined and requested a cancellation of service. The Ambit representative immediately submitted a cancellation request that was accepted and services are scheduled to return to utility.
Ambit regrets the circumstances that led to Ms. complaint. Ambit respectfully contends that the customer was properly noticed, in writing, prior to the discontinuance of their original plan, therefore no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not accept this response is because of the following:
1. email I received had a subject of "Keep it going with ambit" no reference to renewal. or immediate action required.. 3. Did not receive letter from Ambit for electric. 4. I requested to renew but I would not have had a rate adjustment. It would have taken them 2 months? Why would I renew.5. I am sorry but no refunds or adjustments or help as they double my bill. This is poor business. The so called savings was lost and more do to the excessive cost when you did not renew. Obviously this happens quite often. I happen to see a copy of the letter sent and does not reflect that you would be charge a excessive market value cost if not renewing. Misleading. Also, with the Ambit gas, you revert back to your old carrier no action needed.
In response to the above supplemental information received, product notification email does inform the customer of a product expiration and option to renew. Please see excerpt below:
Please note, once a product renewal request is completed and submitted to utility for processing, it can take a timeframe of 1-2 billing cycles to take into effect. Product notification letter does also inform the customer that they should attempt to renew their product at least 10 days prior to the expiration date to ensure the utility's timeline was met for product changes. In addition, notice informs the customer that should a renewal of product not be completed, the account would convert to a default month-to-month variable product in which rates would vary based on several factors such as market factors. Please see excerpts below:
Ambit respectfully contends that the customer was properly noticed, in writing, prior to the discontinuance of their original plan, therefore no adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I received a check from this company which I did not sign up for. Someone used my name and address to sign up as a consultant.
I received a check from this company which I did not sign up for. Someone used my name and address to sign up as a consultant. I contacted Ambit, and I was provided with a consultant account number, last 4 of social. I am terribly concerned as I have never heard of this company before, and they failed to verify the identity of individuals who sign up as 'consultants'.
I have not cashed the check that was mailed to me as this is fraud.
Please have the company provide me with full details, including card number and social security number, address, how they signed up etc. I demand that it is disclosed to me, and removed from their system. I also ask that they use a different type of way to sign up future consultants as they failed to verify the identity of the individual--and ensure they are who they say they are.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over an independent consultant enrollment. Please review below:
Records show that on 07/18/2018, Ambit received a registration for *** to become an Independent Marketing Consultant for Ambit (please see excerpt below). Enrollment confirmation was sent to email address provided of ***@yahoo.com to advise of Consultant ID # CXXXXXXX.
Records show that a commission check in the amount of $100.00 was sent to Ms. for her consultant participation.
Ms. contacted Ambit on 07/31/2018 to inquire on the check received. The Ambit representative informed Ms. of the above. In addition, Ms. was informed of ways to request a cancellation of consultant account.
Ambit regrets the circumstances that led to Ms. complaint, however, we respectfully contend that Ambit had no reason to believe that the Independent Consultant enrollment request was invalid. The Independent Marketing Consultant account has been cancelled and Ms. has been contacted and informed of the account cancellation. In addition, this information has been submitted to our Field Compliance department for further research.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I signed up for service on July 1 and having problem with electric company putting undue charges on bill. My bill was $8.09 and now it is $863.42
I just begin service with Ambit this month and received a $8.09 bill. They drafted $733.39 on July 23rd from my bank. I spoke with someone via chat about the error (they should have transcript) and they said my personal info was connected to an old acct that had a balance. I informed them that I owed them no money and if that was the case how was I able to obtain service when I provided ss# and birthdate to connect service. I should not have been able to get new service if I owed them money. I informed them that I have good credit and I don't owe them and this was an error and taking this money from my act was not right and caused me overdraft charges. I notified them that I would be contacting my bank about this to have this corrected because this was bad business and you don't take money from some like that after receiving a $8.09 bill (paid them $10). They said something was sent in mail and I informed them that I had been away and had not reviewed any notice about them taking $733.39 out of my act. If that were the case I would have addressed it and not gotten service with them because I don't owe. I was told if I disconnect I will get an early termination charge. I was why would I get an early termination fee if you have an error on your end. Today I received notice that my service was disconnected and now they have added even more charges that total $863.42. I would have never signed up for new service with Ambit if I knew I was going to have these issues. Now they have disconnected my service and added all these added charges. ACCT #AXXXXXXX
I would like this corrected and have all these charges removed. This is upsetting and I have to find another provider because my service with Ambit will not be reconnected unless I pay them $863.42. I wouldn't mind keeping the service if this was corrected but this is a rental property and I have a tenant with no electricity. I would like this cleared up and would my like this removed from their records and zero out my balance as if this act never existed. I can't get service with Ambit again because I have to wait for resolution and this huge amount has to be addressed. ACCT #AXXXXXXX
A review of the account confirms that a valid balance transfer, with prior written notice, occurred on the account belonging to customer ***. Please find below a timeline of activity regarding the customer's complaint.
10/7/09: Ambit received an online enrollment request from customer *** for the service address: 405 Hondo, Devine, TX XXXXX.
3/14/13: Ambit received a notice of cancellation for this account, with service cancelling on 3/18/13.
3/20/18: Records confirm that a final bill was generated and issued in the amount of $725.30. The due date for this invoice was 4/5/13.
4/8/13: Records confirm that a Last Chance Letter was mailed to the customer. The letter, which is attached for your review, advised Ms. that outstanding balance of $725.30 was due no later than 4/22/13 to avoid further collection efforts.
7/1/18: Records confirm that Ambit received a new enrollment order from customer *** for the service address: 505 McAnnelly Ave Unit 4, Devine, TX XXXXX. Please note, the same first and last name, social security number, and phone umber were used for both enrollments. Please see below.
7/2/18: Service started at the new premise.
7/9/18: Records confirm that invoice 426E7K6 in the amount of $8.09 was mailed to the customer. Please note, Ms. enrolled for auto pay, and was advised that the payment would be charged to her bank account 5 days prior to the due date. The due date for this invoice was 7/26/18. Please see below.
7/16/18: Due to Ms. having an outstanding balance from a previous account, records confirm that a balance transfer notice was mailed to the customer on 7/16/18. The letter, which is attached for your review, advised Ms. that the balance of $725.30 was due no later than 7/26/18 to avoid an interruption of service.
7/21/18: Records confirm that a payment posted in the amount of 733.39. The payment, which was deducted from the customer's enrolled auto-pay feature, covered the invoice balance of $8.09 and transferred balance of $725.30.
7/30/18: Ambit received notice of a rejected check payment by the customer, citing the payment was unauthorized. Please see below.
7/31/18: Because of the returned payment, records confirm a disconnect order was issued for the premise. Additionally, records confirm that Ms. elected to forgo reinstating her account and cancelled service the same day.
Ambit respectfully reiterates that a valid balance transfer occurred due to a previous balance owed by the customer. Records confirm that Ms. Buford is now cancelled with an outstanding balance of $813.17.
Feel free to contact me should you have additional questions.
Sincerely,
Paul C
Regulatory Compliance Specialist
I accidentally overpaid ambit energy on 7/25/18 and notified them of error. They stated they will not refund me if my new bill generates.
On 7/25/18 I went online to make a partial payment of $25.00 and was extending the remaining amount until 8/3/18. When I made the payment I accidentally entered $250.00 instead of $25.00. Within 2minutes I notified ambit energy chat rep to let her know what happened. She told me that they couldn't stop the ach payment because it was done with my bank account. So, they told me once the check cleared they could refund the credit of $167.72 but if my bill generate before the request is processed then the refund request would be rejected. If a bill generates and my due date isn't until the middle of August why keep money that wasn't meant for this company.
I have been requested for a Manager to call me and was told on 7/25/18 that someone would call me back the end of the business day on last Wednesday no one called me back until Thursday and stated that their wasn't anything that they could do. So, I asked to speak to her Manager and she stated that the she would have someone to call me but as of today 7/30/18 I have yet to receive a call back.
All I want is my $167.72 refunded back to me.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over a refund request. Please review below:
A review of the account shows that on 06/29/2018, invoice 417G0E4 in the amount of $82.28 due by 07/16/2018 is mailed. Ambit received a payment in the amount of $250.00 via ACH online on 07/25/2018. Ms. contacted Ambit regarding the processed payment in the amount of $250.00 and requested to have payment cancelled. The Ambit representative informed of payment cancellation details and informed Ms. that since the payment was made via checking account, we were unable to cancel/void payment. The customer was informed that we would have to allow the payment to clear to be able to issue a refund and avoid a returned payment. In addition, Ms. was informed that if another invoice generated prior to the payment being cleared, the payment made would also be applied to the new current invoice due.
Records show that a refund request was submitted upon payment in the amount of $250.00 being cleared. Refund check #XXXXXX in the amount of $167.72 was mailed to the customer on 08/02/2018 to the address referenced above (please see excerpt below):
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that a refund request was created upon confirmation of check payment in the amount of $250.00 being cleared. I have contacted Ms. to inform of the refund request processed. In addition, Ms. was informed of the new invoice 466C4H9 in the amount of $85.43 due by 08/16/2018.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
On 6/11/18 I received a bill from Peoples (our chosen gas carrier) for $515.21. since this was approximately four times our normal amount I contacted Peoples Gas and was informed me that the bill was really from Ambit.
As I had never agreed to this service I contacted Ambit and was informed the email address was my work email (***@upmc.edu). I would never use this email to conduct non hospital related business
I was then informed that Ambit had a recording of me accepting the service but when I asked to hear the recording or to have a copy sent to me the person from Ambit indicated they would need to call me back.
After not hearing from Ambit for a week I recalled only to be told they would again need to call me back because now they could not find the recording
Again without any follow up I wrote a letter outlining this situation only to be informed they did not have the recording and that there was nothing that could be done
I have contacted People gas company and have paid the outstanding balance to maintain my excellent credit rating but I also obtained, from Peoples gas, a print out of the cost from your service from the time frame that your company indicated I was a customer
According to the records I have received from Peoples gas I have completed the calculation and Ambit charged me $3,648.50 above and beyond what Peoples Gas would have charged me. Since there is NO record of me requesting Ambit and since I am positive I would not use a business email to transact any NON hospital related business I believe I am entitled to the refund and without any positive response from Ambit I am requesting the Revdex.com assistance
Refund As stated above I did get the documentation from Peoples Gas and calculated the over charge to be $3,648.50. I am willing to provide this documentation if requested.
A review of the account confirms that Ambit received an online enrollment request from Peoples Natural Gas Account Number: XXXXXXXXXXXX on 10/24/12. Service started on 3/20/13, and the enrollment documentation has been attached for your review.
Records confirm that service continued through 5/17/18, when Ambit made the business decision to exit the market in Ms. area. Please find attached the notice of discontinuance that was mailed to Ms. on 4/11/18. Service cancelled with an effective date of 5/17/18. Per Ambit records, the email address and phone number used in the enrollment tie into Ms., and as such, the enrollment and subsequent charges billed throughout the date of cancellation are valid.
Feel free to contact me should you have additional questions.
Sincerely,
Paul Colter / Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
Ambit has changed its information. When I spoke to them they indicated they had a recording of the request for service which was verbal. now they indicate there was an online request - from a business email, which is NOT used for personal use. If they have that online request I would like to see it - the response indicates it is attached but I can not locate an attachments. I do not believe such a document exists since they were unable to produce the verbal message which they indicated was recorded.
Please find attached the requested online enrollment documentation. Ambit respectfully reiterates that the email address and phone number used in the enrollment belong to Ms., and as such, the subsequent charges billed throughout the date of cancellation are valid.
Sincerely,
Paul Colter
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
they have attached a printed document without any signature, etc. All of the information on the printed document can be obtained via the internet. I never requested, signed any document indicating I wanted the service. And according to Ambit in the first conversation indicated they had a recording of me accepting. I am asking that they either produce that recording or a signed document that indicates I accepted anything. I am positive these items do NOT exist as I never signed up for the service
Ambit energy says that my card was declined and to call my bank to find out why. When I called my bank they said there were no declined charges.
I was charged two separate occasions but never notified that the payments were declined. The customer service representative said he could waive one of the charges. I am not sure if this is some ploy to get money out of people or what but I am a disabled veteran on a fixed income.
I would like to be contacted by someone from ambit energy to resolve this issue. If for some reason they refuse to resolve I would like the option to transfer my service to another provider at no cost to me.
A review of the account confirms that Ambit issued an invoice (406G3K1) was mailed to customer *** in the amount of $77.95. The due date for this invoice was 7/22/18.
On 7/3/18, records confirm that Ambit received an online check payment in the amount of $77.95. However, on 7/9/18, Ambit received notice of a rejected payment due to incorrect account information being entered. Please see below.
As outlined in the attached Terms of Service that was mailed to Mr. on 5/30/18, returned check payments will be assessed a $25.00 fee. Please find excerpt below.
On 7/14/18, records confirm that Mr. spoke with an Ambit representative and was advised of the returned payment and subsequent fee. A second online check payment in the amount of $77.95 was received the same day, however, Ambit received notice on 7/18/18 that the payment was returned as well. Please see below.
At that time a $25.00 NSF fee was assessed to the customer as shown below.
On 7/23/18 records confirm that Ambit received a credit card payment in the amount of $77.95, thus, satisfying the customer's past due balance.
Please note, Mr. was contacted and advised that his $25.00 NSF charge was waived as a courtesy. The $5.00 credit card payment processing fee was also removed as a courtesy. Mr.' account is now current and there was no loss of power due to the rejected payments.
Sincerely,
Paul Colter
Regulatory Compliance Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
I ended up speaking to someone that was able to help.
I do not have any knowledge of an outstanding account with Ambit.
I have not received any invoices/acct info from this company ever and then I received a Collection notice from Credit Protection Association, LP in Dallas TX stating they have been trying to contact me serveral times by mail or phone and this is the FIRST contact I have received thatI owe $564.24 to Ambit. This notice is clearly a mistake and needs to be corrected through Ambit and Credit Protection Association, LP.
I have NO proof of this account, so the company needs to provide my signature for account set up. #2) This is NOT a bill I owe. This account needs to be cleared out of the system with a zero balance along with notification to and from the "collection agency" with the zero balance IN WRITING.
A review of the account confirms that Ambit received an online enrollment request from North Shore Gas residential gas account number XXXXXXXXXX, and ComEd residential electric account number 2018760017 (***) on 4/4/13.
The online enrollments have been attached for you review. Please note, the email address provided in this complaint (***@gmail.com) matches the email address for the enrollment. Please see below. Gas service started on 4/26/13, while electric service started on 5/21/13.
Records confirm the gas account cancelled with an effective date of 5/28/15, while electric service cancelled with an effective date of 6/15/17.
On 12/12/16, records confirm that a last Chance Letter was mailed to the billing address provided in the enrollment, advising the customer that their outstanding balance of $564.24 is due no later than 12/26/16 to avoid further collection activity.
Ambit did not receive payment, and as a result, the balance was forwarded to an outside collections agency on 3/16/18.
Ambit respectfully contends that the balance is correct as outlined above. Feel free to contact me should you have additional questions.
Sincerely,
Paul C
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response and 5 years ago of signing up.
I DO NOT accept this response. Supplier charges are billed through the UTILITY companies, not directly to the consumer. As you will see from the attached, the activity report from Com Ed, show that Ambit was part of the Electric bill sent on behalf of Com-Ed. The NSG bill is a sample that the supplier charges are also billed through the UTILITY company and NOT directly to the consumer. I am waiting on further requested documents from NSG in regards to Ambit. However, since I am only given 5 days to respond to the companies 30 days to respond, I have to submit what I have right now. All of these charges are billed though the utility companies have been paid by me and according to ComEd and NSG, all payments have been made to Ambit of behalf of said charges.
How can a company (who knows how it works) doesn't bill the consumer directly, yet is paid by the BIG UTILITY COMPANIES, then try to fraud consumers out of more money....
While Ambit maintains the final balance of $564.24 is valid and owed by Ms., we will forgive the balance in an effort to resolve this issue. The collections agency has also been contacted and advised that the debt has been forgiven. The information will be removed from their system within the next 30 days.
Sincerely,
Paul C
Regulatory Compliance Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that the account is at a zero balance and closed. I don't accept the "forgiveness" as this should have never been an issue, as all charges billed through COMED and NSG have been paid in full. These monies were never owed to Ambit. I would like something in writing from the company with regards to the account being a zero balance and the information sent to the collection agency as well, just to have for my personal records. In case this comes up again.
Sincerely
Loyal customer for over three years and then surprise surprise my bill goes up over a hundred dollars. Safe to say I will not renew contract after this plan expires.
Hello Ms.
We appreciate your long-standing loyal business, and would like an opportunity to speak with you regarding your current plan. We may have a plan better suited to meet your needs. Feel free to contact me directly and I will be happy to assist.
Sincerely,
Paul ***
Regulatory Compliance Specialist
XXX-XXX-XXXX
***@ambitenergy.com
1year contract. Began 7/2017. Regardless of contract $ 10 disconnects notice was imposed EVERY month.began 2/2018
Account AXXXXXXX
$192 for overage charges Advertise 9.99 centerpoint and that went as high as $26 $10 disconnect notice fee was NOT in CONTRACT NO DATE assigned for any excess fee charged EVERY month.
A review of the account confirms that customer *** was properly noticed, in writing, prior to the change in Terms of Service that allows Ambit to charge a $10.00 fee should a disconnect notice be issued to her account. Please find below a timeline of activity regarding the customer's complaint.
7/7/17: Records confirm the customer enrolled onto the Texas Select - 12 Month Term plan with a rate of $0.0916. Please find attached the corresponding renewal confirmation letter that was mailed to the customer upon selection of the plan. Please note, a monthly $9.99 fee is charged whenever the customer uses less than 1,000 kWh. Below is an excerpt from the attached document.
2/8/18: Records confirm that a letter regarding changes to the customer's contract was mailed. The letter, which is attached for your review, notified the customer that a $10.00 fee would be charged going forward for the issuance of a disconnect notice. The letter also advised the customer they are eligible to cancel with no Early Termination Fee (ETF) should they wish to not continue under the new terms. Our records confirm that Ms. elected to continue with service.
Please note, we show no record of the customer being issued or charged for the issuance of a disconnect notice since the change in terms.
7/9/18: Records confirm that Ambit received a notice of cancellation for this account, with service cancelling the same day.
Ambit respectfully reiterates that customer *** was properly noticed, in writing, prior to the change in Terms of Service that allows Ambit to charge a $10.00 fee should a disconnect notice be issued to her account. Additionally, records confirm that Ms. was not charged the $10.00 fee during her tenure with Ambit.
As such, no re-rate adjustments are warranted at this time.
Sincerely,
Paul Colter
Regulatory Compliance Specialist