Amazon.com

Hello, We have reviewd the claim and found that buyer is eligible to return the item, we have contacted the seller for additional information and are awaiting a response. In summary , we have currently contacted the seller for more information on the claim and we will get back to the buyer within few business days. Sincerely,Ajith

Hello, We have credited the seller to clear NSB

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you've been blocked by reviews team to post reviews on Amazon. While we appreciate your feedback and participation in the Vine program, at this time, we are terminating your membership in the program.As stated in the Vine terms and conditions, all your rights under the Vine program agreement will cease and you will not be able to participate in the program going forward.We do exert some editorial control over customer reviews and strive to block reviews that violate our Customer Review Creation GuidelinesOur intention is to make the customer review forum a place for constructive commentary and feedback, so reviews that fall outside these guidelines may be edited for compliance or removed from the website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
it dosnt justify my complaint
Sincerely,*** ***

Greetings from Amazon.com,Thank you for reaching out to us with this Seller's concernsPer Amazon Policy, Amazon is unable to provide information regarding seller account status via Revdex.com ContactThe seller will need to reach out to [email protected] for further assistanceRegarding
participation in the Amazon liquidation program, Seller Proceeds for enrolled units that we have found buyers for, will be disbursed by 12/23/We apologize for the delay as the payments had to be manually calculated during the pilot phaseThank you for your understandingPlease have a lovely day

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you're unable to track the packages.As mentioned earlier, since the order #***was sent to a freight forwarder address please contact your freight forwarder for more details regarding your packagesWe don't have any more information about this.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your understandingRegards,SapnaRAmazon.comhttp://www.amazon.com

Hello,Buyers have days from the maximum estimated delivery date to file a claimHowever, Amazon reserves the right to accept claims after that time frame if we find an investigation into the matter is warrantedHence the claim has been filed for an investigation. We have reviewed the buyer's claim and found that the buyer did not contact the seller to report the damage issue within days of receiving the itemTo be eligible for A-to-z Guarantee buyer must contact seller or us with days of receiving the item.We are unable to assist this buyer as they have not reported the issue with the time frame of A-to-z GuaranteeSincerely,

Hello,We have closed claim for order *** because the buyer did not contact the seller to report the issue within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective
products if the buyer contacts them.To learn more about eligibility time frames, we request the buyer to visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment caused to you regarding your request to cancel Order ID: ***.I've
verified and see that, by the time you had requested for the cancellation for this order, it entered in to shipping stage and hence we are unable to cancel it.However, up on checking the tracking of your order, I see that you had refused the delivery on March and the parcel is on its way to our fulfilment centreOnce the return is processed, appropriate refund will be issued back to your original payment method.Further, regarding your refund for Prime membership, I see that you had used Prime benefits and this the reason we had issued refund of $on March However, to make things right for you, as an exception, I've issued additional refund of $to your VisaPlease allow 3-business days for the refund to complete online.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had regarding the pre order bonuses for your order of "Final
Fantasy XV Deluxe Edition - Play Station ".As mentioned by our customer service, you receive the below two codes for your order from Amazon:#Road-Trip Promotion (Digit Numeric Code)#Digit code for Gold Chocobo Regalia(PS4)Apart from the above codes, any other codes you receive are directly provided by the manufacturerHence, the codes which you are unable to redeem have been sent by manufacturer directly and our system will not have access to troubleshoot any issues with these codes or generate a new code.Further, to get this issue resolved, please try to get in touch with the manufacturer regarding the issue with the codes and they should be able to help you with the new codesFor your convenience, here's the contact information of the manufacturer below.Website:http://support.na.square-enix.com/Contact Details:https://support.na.square-enix.com/contact.php?id=20&la=1&p=2&c=3&sc=18P...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had getting charged for Amazon Cloud SubscriptionThis is certainly not
what we want our customers to experienceI understand that you're upset.In this case, I've checked and see that Amazon Cloud Subscription is cancelled, full refund of $has already been issued to your payment card on Friday, October 21, I've also forwarded your comments to our concerned department, so that they are aware of the recent experience you've had, rest assured that it wont happen in future.Funds will be credited to your payment card in 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1 We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 2nd, The seller was notified of this decision by e-mail on that dayWe took these actions because this seller continued to add a inaccurate product information about their specific listings in product detail page titles, descriptions, bullet points, or imagesThe funds in the seller’s account are not eligible for transfer until January 31st, The seller can write to us at *** on or after that date to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Complaint: ***I
am rejecting this response because:Buyer and Seller both share responsibility for each shipment deliveryThe buyer shipped the costly order to an empty house under construction, registered under a different nameIn her Amazon message of Dec 09,she stated: "According to the package tracking, this package was delivered yesterday, 12/08, at 9:AMThe package was not found at the mailing address listed - I need confirmation of the delivery status, please."In Amazon Claim the buyer admits to shipping the order to a house under construction: "We needed this product at that time due to construction so had to buy the products elsewhere and for more money at a local store".The buyer chosen the shipping method without delivery confirmation, because she doesn't leave in that empty house, and could not possibly sign for the packageAs per buyer's above email, she visited the house the next day after the package was delivered to the mailboxIts not surprising, by that time the mailbox might have been emptiedThe buyer's conduct shows absolute lack of responsibility for her orders, as she knows Amazon will refund her money no matter what in violation of own Claim Resolution Policy, posted on its websiteAmazon'a A-to-z Guarantee: Frequently Asked Questions (https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?nodeId=13...⇄ states: Q: What is the best way for me to resolve A-to-z Guarantee claims? A: You are required to provide valid tracking numbers for 95% of your U.SshipmentsAs well, Amazon encourages you to require a signature confirmation. Therefore, Amazon official Guarantee does NOT require a seller to ship the item with Signature Confirmation, but only mandates Tracking number as proof of deliverySignature confirmation is encouraged, but not mandatory to protect the seller from and irresponsible buyer claims, since Amazon recognizes it raises shipping costs, and such service is not available for many shipment types, in particular when shipping products from Canada to USA via Expedited Parcel - shipping method paid for by the buyerWe appealed the Amazon decision on Dec 20, In reply to our appeal, Amazon Claims department demonstrated total lack of attention to matters most important to their customersIn reply to the appeal of Dec.21,Amazon Claims Department stated "we hold you responsible for this claim, because you may have sold inauthentic item on our website"This statement is absurd, as it contradicts the claim reason stated by the buyer (item not received)In its replies, Amazon categorically refused to answer our direct question "why did you debit our funds, despite your website's A-to-Z Guarantee doesn't mandate sellers to add Signature Confirmation, and we fully complied with its mandatory requirements?"Yet in its reply to the Revdex.com Complaint, Amazon states again "we have debited your account because there is no signature confirmation showing the item was delivered to buyer's address"Amazon's reply to this Revdex.com Complaint is absurd and contradicts its own published A-to-z Guarantee FAQ, which is the only document explaining to Amazon sellers their order fulfilment duties related to shipment delivery.In reviewing this buyer's claim, Amazon ignored the fact of our full compliance with seller obligations, and sided with the buyer who demonstrated lack of responsibility by directing the package to an empty house under constructionAmazon debited our account without our permission, which is equivalent to theft of fundsThe only reason they did it - they have direct access to our account fundsNo reasonable 3rd party arbitrator would allow Amazon to debit money from the a customer's account without permission , contrary to their official policy posted on their website, and in complete disregard to circumstances of this claim.Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I bet Amazon rep did not bother to read my previous note at allFor this specific sale, the inventory was not commingled at allThe sold item was directly coming from Amazon holding account as a compensationAmazon should be definitely responsible for any problem associated with this specific item including if they sent a defective product to my inventory for sale.
Sincerely,
*** **

Complaint: ***I am rejecting this response because: This is no resolution at all. It's a lot of general nonsense about being concerned, but no solution.Sincerely,*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment this situation have caused to you.I'm happy to inform you that we have restored your access to this account.You can now successfully sign in to your account and place orders.You can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I refuse to accept this because this is the same generic letter that they sent out in the beginningThe thing about this is they have never stated what I had done wrong even though I have followed all the rules with AmazonI know that I'm not the only one that has gotten the same letter and still no response to what I had done that was just cause to wipe my account out from 2012-present and cause me so much damage with my reputation as a blogger/ product reviewer. The response is not acceptable I want proof that I had done something that was so bad that it was just cause to wipe my entire reputation outThis has caused me so much stress because of this misleading generic email they have everyone send out from another countryCome on I want answers not a generic letter

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com account even though you have drafted the check with
the tele check.To help resolve this issue, I've teamed up with our payments team and accounts specialist team and would request you to provide me 2-business days so that I can get back to you with an update on this issue.I realize asking you to wait for 2-days would be disappointingHowever, please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the restocking fee and I'm sorry your claim was denied; however, you may file
an appealHere's how:Go to the order summary page at: www.amazon.com/gp/css/summary/edit.html?orderID=***Click "File/View claim"Click "Appeal decision"Follow the prompts to explain your reason for the appeal, and click "Appeal decision" to complete your requestMore information about how to appeal an A-to-z claim, please visit the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=201125650I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com