Amazon.com

Complaint: ***I am rejecting this response because:
The following are the guidelines for posting reviews on Amazon:
Don't post content that is libelous, defamatory, harassing, threatening, or inflammatoryFor example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views
Note, libelous and defamatory comments are forbidden according to Amazon yet the reviewer was allowed to post the following: I'm updating my review from two stars to one star after getting a very rude comment from the business ownerPublicly posting sexism, insults, and blaming everyone else for their problems from a business owner to one of their customers....just wow
How does Arlyn know it was the business owner who responded to her libelous comments?
How is what was posted to her review lead to being sexist?
How was she insulted?
4.The comments that were posted to Arlyn's review were not sexist, insulting nor left by the business owner - Amazon failed to investigate my claim and never contacted me - Initial calls to Amazon customer service resulted in employees agreeing with me that the review should be removed - Amazon's only concern is not setting a precedent in removing a negative review which is why they don't allow lawsuits especially class action lawsuitsThey hide behind the arbitration process- It was Amazon who sold the TopShelf AC Bracket to Arlyn and due to their inaction, Arlyn wassn't informed of the proper window configuration thus resulting in her dissatisfaction leading to her negative review
Sincerely,*** ***

Dear Better Business,
Complaint: ***
I am rejecting this response from Amazon because it is too early to tell what Amazon will doI received the same message that Amazon sent Better Busines via email.
Sincerely,
*** ***

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry the service we provided wasn't up to the usual standards you've come to expect from us at
Amazon.comWe pride ourselves on resolving customer concerns quickly and accurately, and it's disappointing to see Customer Service wasn't able to provide you with the correct details surrounding your account - I've made sure to personally share your experience with our management team, so we can be sure proper training is provided in the future.About the refund, I’d like to offer my sincere apologies for the situation you’ve experienced with this third party sellerI’m happy to inform you the A-to-Z Claim filed for your Order ID: *** has been granted and a refund of $issued on December 29, The refund will be reflected on your next billing statement within 2-days of processing. Also, because of this unfortunate situation, I’m issuing a discount to your account for $20.00 We hope you’ll accept this with our further apologies for this experienceWhich will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonFor additional information, please see the link below: http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I'm sorry that this experience has been a disappointmentEven though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account is put on hold.I need to look into the problem with my Account Specialist
Team, and it'll take a bit more time than usual.I just wanted to let you know I'll write back sooner with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have been told this so many times I won't believe it until I see the refund.Its taken a week to do something that could have been done in a few minutes

Complaint: *** I am rejecting this response because: We provided several documents showing invoices, credit card statements, pictures of the product, bills of lading, etcThe Seller Performance Team continues to allow IP claims regularly from both manufacturers who simply don't like pricing or from competitors who are trying to remove competitionIt is a known problemSincerely, *** *

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your gift cardThis is certainly not what we
want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.Considering the circumstances, I see that we've immediately requested a refund of $to your original payment method on Monday, November 28, to the same payment card that was charged, refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused in this regardWe certainly don't want you to experience a situation like
this.I've checked your previous correspondence with us and found that you've already mentioned us about the hold that was put on your accountDue to an error we incorrectly identified that your account actions were in violations of our Community Guidelines and Conditions of Use.Checking further I can confirm that your account has already been reinstated and you can also login into it.As an apology for the inconvenience caused we've also issued a full refund of your prime membership to you Amazon.com account for two monthsAlso a confirmation email was sent to you about this refund to you on Friday, April 13, 2018.By now I hope that there aren't any issues with your account's usage.I hope this information helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,We took these action because of rights owner's complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of productsThe seller is always informed on
every action that is being taken and is given every opportunity to appeal backAfter thoroughly reviewing the seller’s account and appeal, we have in due diligence reinstated their listings if found appropriateThese reinstatement as well are communicated to the seller as and when there are changes made on their accountSincerely, Seller Performance Team Amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing experience you recently had.I understand that you've received a fake items
from the seller on our website, I've personally forwarded the details of the seller to our investigations team to look into the seller's performance.It's the seller's responsibility to provide correct information about the product, and also deliver the product as advertised.Asking you to change the seller rating or feedback you submitted is a violation of our Community Rules posted here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=1161272Violatio...⇄ of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account.I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reports***, thank you for sharing your experience with usWe'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
While the accept weekend delivery box under manage my address has always been checked yes, how does is even matter when the USPS does not deliver to my address due to your restrictions on my accountYou need to allow the USPS to deliver again to my address and this all goes away
I laid all this out in my response email to you which includes screenshots showing the different delivery times
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The business did not offer a resolutionA refund is what I was owed in the least; however, I want to know what Amazon is willing to do for the terrible customer service I have receivedTo give me back my money while the item was still in transit was for compensation of the delivery problemThe company is stating that wasn't the reason but the attached items clearly show that the refund was for an "account adjustment" not "refund due to insufficient delivery"At this point, I have my money back but I don't have the items nor do I have any confidence that Amazon is committed to their customers and especially their prime membersI am seeking a gift card, discount, account credit to use on my next purchase or something because of all that's happenedHad this been taken care of on the lower level, it would have never been escalated to the Revdex.com.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Is it Amazon customer service policy to say one thing and do something completely different The Gates part which was returned should have had a refund of $8.99+shipping+tax Here is the notification I received from Amazon "Refund Issued: $for Gates Thermostat, available in your account in 2-business daysDetails amzn.com/orders."
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the recent issues you've had while attempting to place an order for PsPro on
Amazon.com.I'd love to help, however, I wasn't able to find any account using the e-mail address on your messageFor your account's protection, we're only able to provide account and other information when we can confirm the request is coming from the account holder through the e-mail address on the account.To look into this further, I'd request you to write back to *** with the email address of the account on Amazon.com.Thanks for your time and I look forward to your reply. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello, We believe that an unauthorized party may have accessed the Amazon.com seller accountWe do not know how the siinformation was obtained since the unauthorized party obtained this information on a site other than Amazon.comDue to the proprietary nature of our business, we do not provide details on our investigation methods.Sincerely,Merchant Review TeamAmazon.com

Greetings from Amazon.com, Thank you so much for your timeAmazon has reached out to this Seller to issue reimbursement directly regarding the issues associated with this shipmentThe Case ID for Amazon's contact to this Seller is *** Thank you so much for your time and please have a lovely day

Hello Ms*** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our
goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.Regarding the seller, I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.Also, I see that a full refund of $for the order #*** was already issued to your original payment method on April 9, 2018.You'll also be able to see the refund request here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this may cause.I understand your concern about the charge to your card
without any notification towards Prime membership.I see that you've subscribed for US Prime club one month free trial on December 10, Your free trial was ended on January 9, and you were automatically upgraded to paid Prime membership.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.As per your request, I can confirm that we've canceled your Amazon Prime membershipA refund of $99.00 was issued to your payment method on February 9, 2016.I've forwarded a suggestion to the Prime team about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We look forward to seeing you again soon.Regards,Purna *** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up on behalf of my colleague, Mahesh, who is out of the office today.I'm sorry for the inconvenience.I've made an exception and applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the delivery of your recent ordersAs a
Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeWe've come up short on those expectations recently, and I'm very sorry.Further to your correspondence, I'm collaborating with the appropriate teams to work on thisPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com