I am very impressed with The Appliance Care Company The person scheduling the appointment was very helpful as well as the technician that came to my house and fixed our appliances He was very knowledgeable and answered all of my questions (I had several) When calling to schedule an appointment make sure to check the hourly rate as well as the charge just to get them to come to your house
I have a refrigerator that needed the coils cleaned and the water filter housing replaced because it was leaking I am fairly handy and can fix quite a few things, but frankly, I run out of time, so I called The Appliance Care Company based on a recommendation from the Toby Tobin web site In my opinion, I made a big mistakeI called The Appliance Care Company on 9/17/for an appointment on 9/21/and told them exactly what services were needed I provided the make and model for the fridge and would have provided any other information they felt would be helpful When I made the appointment they could not guarantee a time The take either all day appointments for a service charge of $or an afternoon appointment for an up charge ($125, I think) I opted for the all day appointment expecting the fridge would be fixed the same day Because the housing was leaking, I turned the water supply off to save the wood floorWhen Steve arrived, he was very nice and I explained what needed to be done During our casual conversation, I mentioned the ice cubes get hung up in the chute below the ice bin and he said he would look at that, also Steve wrote down some numbers (model and serial numbers) from inside the refrigerator and said he would have to order the parts and schedule a separate time to install them He found the housing on a web site and determined the seal around the ice/water dispenser was bad, so he ordered it, too I clarified with him that I would have to take another day off of work and he said, “Yes” I explained I was trying to avoid a second appointment and he apologized stating he doesn’t have any control over customer service He said he would call, probably Monday or Tuesday and schedule the install I did not receive a phone call by Wednesday, 9/26/2018, around noon, so I called the main number I was told the parts had not arrived and they did not know when they would On the afternoon of 9/26/2018, Andy called and said the parts arrived and he could have someone out the next day, 9/27/ Andy said he could set up an all day appointment I explained, while I have a somewhat flexible schedule, I could not be home for an all day appointment until October 5th I asked if my appointment could be the first one, since we were scheduling more than a week out and he said he would make the request, but could not promiseSteve arrived on 10/5/2018, about mid-morning He installed the filter housing, ice dispenser seal and said he cleaned the coils I paid for the services in full by writing a check The filter now works great and the housing does not seem to leak, so I am grateful for that, however, the ice cubes continue to get stuck in the chute and I believe it is a design flaw and did not have anything to do with the seal On 10/8/2018, I found time to remove the front vent cover and check the coils I found the coils were not any cleaner than when I tried to clean them before calling The Appliance Care Company On 10/9/2018, I called and complained that the cleaning service, which had been paid for, had not been performed I was told I would receive a phone call from Andy Several hours went by, so I called The person who answered the phone said I was sent an e-mail I did not receive one She began to read me the e-mail that was sent in what I took to be a condescending tone She mentioned that the coils would not be “clean enough to eat off of” and I explained that I didn’t expect to eat anything off of the coils, but they were no cleaner now than before I made the first appointment I offered to send photos and I was given an e-mail address I called later and spoke with Andy I asked if he looked at the pictures and he acknowledged that he did He stated the coils looked clean to him in the photos Andy stated he talked to Steve who said he cleaned the coils I assured Andy that the service was not completed by any stretch of the imagination and requested a refundAndy stated he would talk with the service manager, Kent, and get back with me On the evening of 10/9/2018, I took the back cover off and took three more photos and sent them to the same e-mail address along with a screenshot of their 100% satisfaction guaranteeI received a phone call about mid-morning on 10/10/2018, but could not pick it up and returned the message about an hour later I spoke with Andy who said they would send out another technician who would clean the coils, but they would not refund any money I asked why they wouldn’t refund the money and every time, the response was simply that is not what they will do I explained I did not have time to sit around for another all-day appointment when they had two opportunities to clean the coils correctly I asked Andy who his boss was and he said it was Kent I asked for Kent to give me a call and I have yet to receive a call from himIn my opinion, The Appliance Care Company has a poor business model, does not see their customer’s time as valuable as their own and is disingenuous about their 100% Satisfaction Guarantee They have a saying on their web site “If you’re not happy, we’re not happy.” Well, I certainly am not happy and I don’t think it really matters to them
My experience with this company so far has been very goodPurchased a new Speed Queen washer and dryerWas delivered on time and the delivery men were very carefulAlso had the dryer vent blown out since it had not been done for yearsGlad we had this done but believe we could have researched other companies that perform this service and possibly got it done cheaperOverall a good experienceNow will wait to see if the SQ appliances perform as promised
I had a new ice maker installed in my freezer and it took their repairman minutes to complete the work For minutes of labor, they charges $which is the equivalent of $per hour This, on top of a $service charge
This company is awesomeTheir great customer service starts with the flexibility of scheduling appointmentsTheir team works with you to be as convenient as possibleTheir technicians are very friendly and honestThey do not try to fix something that is not worth fixingWhen it comes to repairs they are the best we have had experience with
Were connected with The Appliance Care Company for our washer that was under warranty with LowesThey came out and researched the problem and ordered the correct partI appreciated the excellent communication as we went through the process of ordering parts/install, etcThey solved the problem and did a couple other jobs with a dryer and fridge as wellThey were friendly, efficient, honest, and most importantly left us with working appliances againI still have their card and will call them again if we need help in the future with our appliances
Greatly appreciated the prompt and knowledgeable service from our The Appliance Care Company technician He not only diagnosed and repaired our dishwasher within an hour, he also advised us on future appliance purchases
I am very impressed with The Appliance Care Company The person scheduling the appointment was very helpful as well as the technician that came to my house and fixed our appliances He was very knowledgeable and answered all of my questions (I had several) When calling to schedule an appointment make sure to check the hourly rate as well as the charge just to get them to come to your house
I have a refrigerator that needed the coils cleaned and the water filter housing replaced because it was leaking I am fairly handy and can fix quite a few things, but frankly, I run out of time, so I called The Appliance Care Company based on a recommendation from the Toby Tobin web site In my opinion, I made a big mistakeI called The Appliance Care Company on 9/17/for an appointment on 9/21/and told them exactly what services were needed I provided the make and model for the fridge and would have provided any other information they felt would be helpful When I made the appointment they could not guarantee a time The take either all day appointments for a service charge of $or an afternoon appointment for an up charge ($125, I think) I opted for the all day appointment expecting the fridge would be fixed the same day Because the housing was leaking, I turned the water supply off to save the wood floorWhen Steve arrived, he was very nice and I explained what needed to be done During our casual conversation, I mentioned the ice cubes get hung up in the chute below the ice bin and he said he would look at that, also Steve wrote down some numbers (model and serial numbers) from inside the refrigerator and said he would have to order the parts and schedule a separate time to install them He found the housing on a web site and determined the seal around the ice/water dispenser was bad, so he ordered it, too I clarified with him that I would have to take another day off of work and he said, “Yes” I explained I was trying to avoid a second appointment and he apologized stating he doesn’t have any control over customer service He said he would call, probably Monday or Tuesday and schedule the install I did not receive a phone call by Wednesday, 9/26/2018, around noon, so I called the main number I was told the parts had not arrived and they did not know when they would On the afternoon of 9/26/2018, Andy called and said the parts arrived and he could have someone out the next day, 9/27/ Andy said he could set up an all day appointment I explained, while I have a somewhat flexible schedule, I could not be home for an all day appointment until October 5th I asked if my appointment could be the first one, since we were scheduling more than a week out and he said he would make the request, but could not promiseSteve arrived on 10/5/2018, about mid-morning He installed the filter housing, ice dispenser seal and said he cleaned the coils I paid for the services in full by writing a check The filter now works great and the housing does not seem to leak, so I am grateful for that, however, the ice cubes continue to get stuck in the chute and I believe it is a design flaw and did not have anything to do with the seal On 10/8/2018, I found time to remove the front vent cover and check the coils I found the coils were not any cleaner than when I tried to clean them before calling The Appliance Care Company On 10/9/2018, I called and complained that the cleaning service, which had been paid for, had not been performed I was told I would receive a phone call from Andy Several hours went by, so I called The person who answered the phone said I was sent an e-mail I did not receive one She began to read me the e-mail that was sent in what I took to be a condescending tone She mentioned that the coils would not be “clean enough to eat off of” and I explained that I didn’t expect to eat anything off of the coils, but they were no cleaner now than before I made the first appointment I offered to send photos and I was given an e-mail address I called later and spoke with Andy I asked if he looked at the pictures and he acknowledged that he did He stated the coils looked clean to him in the photos Andy stated he talked to Steve who said he cleaned the coils I assured Andy that the service was not completed by any stretch of the imagination and requested a refundAndy stated he would talk with the service manager, Kent, and get back with me On the evening of 10/9/2018, I took the back cover off and took three more photos and sent them to the same e-mail address along with a screenshot of their 100% satisfaction guaranteeI received a phone call about mid-morning on 10/10/2018, but could not pick it up and returned the message about an hour later I spoke with Andy who said they would send out another technician who would clean the coils, but they would not refund any money I asked why they wouldn’t refund the money and every time, the response was simply that is not what they will do I explained I did not have time to sit around for another all-day appointment when they had two opportunities to clean the coils correctly I asked Andy who his boss was and he said it was Kent I asked for Kent to give me a call and I have yet to receive a call from himIn my opinion, The Appliance Care Company has a poor business model, does not see their customer’s time as valuable as their own and is disingenuous about their 100% Satisfaction Guarantee They have a saying on their web site “If you’re not happy, we’re not happy.” Well, I certainly am not happy and I don’t think it really matters to them
My experience with this company so far has been very goodPurchased a new Speed Queen washer and dryerWas delivered on time and the delivery men were very carefulAlso had the dryer vent blown out since it had not been done for yearsGlad we had this done but believe we could have researched other companies that perform this service and possibly got it done cheaperOverall a good experienceNow will wait to see if the SQ appliances perform as promised
I had a new ice maker installed in my freezer and it took their repairman minutes to complete the work For minutes of labor, they charges $which is the equivalent of $per hour This, on top of a $service charge
This company is awesomeTheir great customer service starts with the flexibility of scheduling appointmentsTheir team works with you to be as convenient as possibleTheir technicians are very friendly and honestThey do not try to fix something that is not worth fixingWhen it comes to repairs they are the best we have had experience with
Were connected with The Appliance Care Company for our washer that was under warranty with LowesThey came out and researched the problem and ordered the correct partI appreciated the excellent communication as we went through the process of ordering parts/install, etcThey solved the problem and did a couple other jobs with a dryer and fridge as wellThey were friendly, efficient, honest, and most importantly left us with working appliances againI still have their card and will call them again if we need help in the future with our appliances
POSITIVE Brian did a super job Replaced dryer vent, service the dryer Timely, friendly Super
Greatly appreciated the prompt and knowledgeable service from our The Appliance Care Company technician He not only diagnosed and repaired our dishwasher within an hour, he also advised us on future appliance purchases
Very Knowledgeable Service Mechanic Fair and Fast
I was very satisfied with the service provided recently The repairman was prompt and efficient