Allied Property Management

There was a change in management which caused the delay in payment however the check was processed and mailed out.? It is? check # *** for the amount $We apologize for any frustration this may have causedIf you have any additional questions or concerns please feel free to give
me a call at ***? Thanks,? ? *** ***
? VP of Operations? ? ? ? ? ? ? ? ? ? ? ? ? ?

This is a response to complaint ID *** from Ms*** *** ? Please see below pictures documenting that the requested repairs were completed on 9/Our maintenance staff who performed the repairs personally told her on 9/that the repairs were completedOur staff also advised her
that the bathtub and tile surround should be resurfaced, but at that time Ms*** was undecided if she wanted to move forward with the resurfacing.?

Complaint: [redacted]
I am rejecting this response because: you now have the complaint for the uncompleted and ignored work order to fix the hole in the roof and remove the animal infestation ASAP
Regards,
[redacted]

Tell Complaint of: [redacted]Reference Number: [redacted]. We take a lot of pride in providing good quality customer service to all of our residents. Ms. [redacted] we would like to resolve your concerns as it relates to your service request and  pest control issues. Please let me know...

what day this week I can get maintenance and pest  control in your apartment to take care of any issues you may have. Although we have had  some changes in staff I have always made myself available to the residents at your   community. In fact, I spoke with you briefly via email on various occasions and on 2/13/18  when you express how upset you were that you were being charged late fees.  If your lease states late fees I can’t change that but I can make things better as it relates to   getting your service request complete in a timely manner. We value you as a resident and we  would like for you to be happy about being a resident at Henderson Flats. Please email me at [redacted] or contact me on my cell phone at [redacted]   Thank you, [redacted]
VP of Operations us why here...

There was a change in management which caused the delay in payment however the check was processed and mailed out.  It is  check # [redacted] for the amount $150.00. We apologize for any frustration this may have caused. If you have any additional questions or concerns please feel free to give...

me a call at [redacted] Thanks,  [redacted]
 VP of Operations

Complaint of: [redacted]Reference Number: [redacted] All of the concerns regarding [redacted]'s security deposit refund have been addressed. • On 7/21/17 [redacted] notified Allied Property Management regarding the delay of her receiving her security deposit. • On 7/22/17...

the VP of Operations of Allied notified the Accounting Department • On 7/24/17 Accounting notified [redacted] that they were cutting a check that day and mailing it out to her that same day. Accounting verified her address and mailed her check out.  Once [redacted] notified Allied Property Management of her concerns Allied Property Management responded to her concerns in a timely manner. This issue was resolved on 7/24/17, please let me know if you have any additional questions regarding this dispute. Thank you, [redacted] CAM, CAPSRegional ManagerAllied Property ManagementOffice: [redacted]Cell: [redacted]Fax: [redacted]
[redacted]

Complaint of: [redacted]  Reference Number: [redacted].   Ms. [redacted] am sorry you feel this way, again I know your frustrated and I cannot change the  past but if you give us a chance we will try our best to make things better going forward.  However, if you choose for us not to take care of these issues and you would rather move you  would have to give a 30/60-day notice based on the terms of your lease. Your lease expires  4/30/18 if you leave before it expires you could be looking at a reletting fee, it’s certainly your  choice. In the meantime, I would really like to take care of your service request this week  please let me know what day I can scheduled maintenance and pest control.    We value you as a resident and we would like for you to be happy about being a resident at  Henderson Flats, so please allow us to take care of your concerns. Please email me at    [redacted] or contact me on my cell phone at  [redacted]
      Thank you,   [redacted]
VP of Operations