Allied Property Management

Complaint of: [redacted] ***? Reference Number: [redacted] ? Ms [redacted] am sorry you feel this way, again I know your frustrated and I cannot change the ? past but if you give us a chance we will try our best to make things better going forward? However, if you choose for us not to take care of these issues and you would rather move you ? would have to give a 30/60-day notice based on the terms of your leaseYour lease expires ? 4/30/if you leave before it expires you could be looking at a reletting fee, it’s certainly your ? choiceIn the meantime, I would really like to take care of your service request this week ? please let me know what day I can scheduled maintenance and pest control ? ? We value you as a resident and we would like for you to be happy about being a resident at ? Henderson Flats, so please allow us to take care of your concernsPlease email me at ? ? ? [redacted] or contact me on my cell phone at ? [redacted] ? ? ? Thank you, ? [redacted] VP of Operations

There was a change in management which caused the delay in payment however the check was processed and mailed out It is check # [redacted] for the amount $We apologize for any frustration this may have causedIf you have any additional questions or concerns please feel free to give me a call at [redacted] Thanks, [redacted] VP of Operations

I spoke with [redacted] regarding this issueI was informed that the resident does not have any outstanding work orders and any issues that the resident may have had were resolvedWe value all? of our residents and their concerns, so I will notify our? Regional Maintenance regarding this just in case something was overlooked? Thanks,

Complaint: [redacted] I am rejecting this response because: you now have the complaint for the uncompleted and ignored work order to fix the hole in the roof and remove the animal infestation ASAP Regards, [redacted] ***

Complaint of: [redacted] Reference Number: [redacted] ? All of the concerns regarding [redacted] 's security deposit refund have been addressed.? • On 7/21/ [redacted] notified Allied Property Management regarding the delay of her receiving her security deposit.? • On 7/22/ the VP of Operations of Allied notified the Accounting Department? • On 7/24/Accounting notified [redacted] that they were cutting a check that day and mailing it out to her that same dayAccounting verified her address and mailed her check out.? ? Once [redacted] notified Allied Property Management of her concerns Allied Property Management responded to her concerns in a timely mannerThis issue was resolved on 7/24/17, please let me know if you have any additional questions regarding this dispute.? Thank you,? [redacted] CAM, CAPSRegional ManagerAllied Property ManagementOffice: [redacted] ***Cell: [redacted] Fax: [redacted]

There was a change in management which caused the delay in payment however the check was processed and mailed out.? It is? check # [redacted] for the amount $We apologize for any frustration this may have causedIf you have any additional questions or concerns please feel free to give me a call at [redacted] ? Thanks,? ? [redacted] ? VP of Operations? ? ? ? ? ? ? ? ? ? ? ? ? ?

This is a response to complaint ID [redacted] from Ms [redacted] ? Please see below pictures documenting that the requested repairs were completed on 9/Our maintenance staff who performed the repairs personally told her on 9/that the repairs were completedOur staff also advised her that the bathtub and tile surround should be resurfaced, but at that time Ms [redacted] was undecided if she wanted to move forward with the resurfacing.?

Tell Complaint of: [redacted] ***Reference Number: [redacted] . We take a lot of pride in providing good quality customer service to all of our residents. Ms [redacted] we would like to resolve your concerns as it relates to your service request and pest control issuesPlease let me know what day this week I can get maintenance and pest control in your apartment to take care of any issues you may haveAlthough we have had some changes in staff I have always made myself available to the residents at your communityIn fact, I spoke with you briefly via email on various occasions and on 2/13/18 when you express how upset you were that you were being charged late fees If your lease states late fees I can’t change that but I can make things better as it relates to getting your service request complete in a timely mannerWe value you as a resident and we would like for you to be happy about being a resident at Henderson FlatsPlease email me at [redacted] or contact me on my cell phone at [redacted] Thank you, [redacted] VP of Operations us why here

Complaint: ***
I am rejecting this response because:
This response you have given me is the same blanketed response that you’ve given me multiple times, to no availI’ve asked you multiple times to have a phone conversation with me to get things resolved and you’ve never completed that requestYet you send emails and ignore them when it is convenient for youThis is not how you manage a propertyAs far as my late fees, those have been waived because my contract did not have those rules your Manager we’re trying to get me to abide byI’m unhappySomething needs to be done about thisIt shouldn’t have to go this far to get serviceEspecially when I’ve done my part as the tenant.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they have been saying this for mouths and I still have not received payment they have broke the law under the tented act
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This response you have given me is the same blanketed response that you’ve given me multiple times, to no availI’ve asked you multiple times to have a phone conversation with me to get things resolved and you’ve never completed that requestYet you send emails and ignore them when it is convenient for youThis is not how you manage a propertyAs far as my late fees, those have been waived because my contract did not have those rules your Manager we’re trying to get me to abide byI’m unhappySomething needs to be done about thisIt shouldn’t have to go this far to get serviceEspecially when I’ve done my part as the tenant.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they have been saying this for mouths and I still have not received payment they have broke the law under the tented act
Regards,
*** ***

Complaint of: *** *** Reference Number: *** Ms*** am sorry you feel this way, again I know your frustrated and I cannot change the past but if you give us a chance we will try our best to make things better going forward However, if you choose for us not to take care of these issues and you would rather move you would have to give a 30/60-day notice based on the terms of your leaseYour lease expires 4/30/if you leave before it expires you could be looking at a reletting fee, it’s certainly your choiceIn the meantime, I would really like to take care of your service request this week please let me know what day I can scheduled maintenance and pest control We value you as a resident and we would like for you to be happy about being a resident at Henderson Flats, so please allow us to take care of your concernsPlease email me at *** or contact me on my cell phone at ***
Thank you, *** ***
VP of Operations

I spoke with *** regarding this issueI was informed that the resident does not have any outstanding work orders and any issues that the resident may have had were resolvedWe value all of our residents and their concerns, so I will notify our Regional Maintenance regarding this just in
case something was overlooked Thanks,

This is a response to complaint ID *** from Ms*** *** Please see below pictures documenting that the requested repairs were completed on 9/Our maintenance staff who performed the repairs personally told her on 9/that the repairs were completedOur staff also advised her
that the bathtub and tile surround should be resurfaced, but at that time Ms*** was undecided if she wanted to move forward with the resurfacing

Tell Complaint of: *** ***Reference Number: ***. We take a lot of pride in providing good quality customer service to all of our residents. Ms*** we would like to resolve your concerns as it relates to your service request and pest control issuesPlease let me know
what day this week I can get maintenance and pest control in your apartment to take care of any issues you may haveAlthough we have had some changes in staff I have always made myself available to the residents at your communityIn fact, I spoke with you briefly via email on various occasions and on 2/13/18 when you express how upset you were that you were being charged late fees If your lease states late fees I can’t change that but I can make things better as it relates to getting your service request complete in a timely mannerWe value you as a resident and we would like for you to be happy about being a resident at Henderson FlatsPlease email me at *** or contact me on my cell phone at *** Thank you, *** ***
VP of Operations us why here

I spoke with *** regarding this issueI was informed that the resident does not have any outstanding work orders and any issues that the resident may have had were resolvedWe value all of our residents and their concerns, so I will notify our Regional Maintenance regarding this just in
case something was overlooked Thanks,

Complaint of: *** ***Reference Number: ***? All of the concerns regarding *** ***'s security deposit refund have been addressed.? • On 7/21/*** *** notified Allied Property Management regarding the delay of her receiving her security deposit.? • On 7/22/
the VP of Operations of Allied notified the Accounting Department? • On 7/24/Accounting notified *** that they were cutting a check that day and mailing it out to her that same dayAccounting verified her address and mailed her check out.? ? Once *** notified Allied Property Management of her concerns Allied Property Management responded to her concerns in a timely mannerThis issue was resolved on 7/24/17, please let me know if you have any additional questions regarding this dispute.? Thank you,? *** *** CAM, CAPSRegional ManagerAllied Property ManagementOffice: *** ***Cell: ***Fax: ***
***

This is has been resolved were sorry about the inconvenienceTell us why here

Complaint: ***
I am rejecting this response because: you now have the complaint for the uncompleted and ignored work order to fix the hole in the roof and remove the animal infestation ASAP
Regards,
*** ***