Alliance United Insurance

Review: I have called and not gotten a call back from this company regarding my claim for this insurance company. my claim number is 2[redacted]8.it has been over 3 weeks since the claim has been filed.Desired Settlement: I would like for them to fix the damage to my car or I can fix it and have them pay my bill for it.

Business

Response:

We have asked the handling adjuster [redacted] to call you at once.

She can be reached at ###-###-#### (Work)

Her manager [redacted] can be reached at the same number with X3779

Review: I was stopped at a light when my car was hit in the rear by a another car insured by Alliance United Insurance Co. I have called Alliance many times to file a claim and they never return my call.Desired Settlement: I would like to be paid for my car, it was totaled

Business

Response:

Dear [redacted]

Thank you for your recent inquiry into the status of this claim. This letter serves to advise you that Alliance United Insurance Company is currently handling this claim under a full reservation of our rights. This means that there currently exists a question as to whether or not coverage exists for this accident. Please be advised that our investigation, handling, defense, or settlement of this claim does not constitute an admission of coverage under our insured’s insurance policy.

Since the possibility exists that there may not be coverage to pay for your damages, you may wish to consider proceeding through your own insurance company to repair your vehicle. Additionally, please keep in mind that you have a duty to mitigate your damages. Should coverage be found to be in order, you may not be compensated for expenses that could have been avoided through the use of reasonable measures.

Alliance United Insurance Company will investigate this claim subject to this reservation of rights. Unfortunately, to date, we have not been able to finalize our coverage investigation in order to determine if there is coverage for the damages to your vehicle. We appreciate your patience and certainly understand your frustration. In the interim, however, we will assign an appraiser to contact you to get your vehicle inspected. As soon as our coverage investigation is completed, we will promptly advise you of the outcome and next steps. If you have any questions, please contact your handling adjuster Sylvia Perez at 800-508-5833, ext. 6140.

Regards,

Claims Supervisor

Consumer

Response:

Review: 9692469

I am rejecting this response because:

I have not been paid for my car.

Regards,

Review: Their policy holder hit & ran into my mom. My mom was going through a green light at intersection & the police holder went through red. Her car ended up on center divide. Police found his license plate at the scene & found his home. He admitted. Alliance is giving us the run around with their claims department. Very bad service & no care for my mom and her health. She had to go to the doctor and was diagnosed with PTS. This happened Jan 12 & still no solution as of today. Very bad service & rude.Desired Settlement: Payment for repairs as of this moment

Business

Response:

Kindly provide your claim number so we may respond accordingly

Business

Response:

We received the email below from the Revdex.com asking us to respond to your Revdex.com complaint however it appears their website is not functioning properly. As such, we are contacting you directly. We were able to pick up the claim number 233371 from their website and would like to address your concerns. Our file indicates Edward Ruiz called you today, the 22nd. He provided your voicemail with his callback information. He indicated we are pending the estimate of repairs on your vehicle at this time. However, the most recent file note of the 22nd reveals your estimate has been received and was reviewed by our staff today at 3:13pm. I believe our adjuster Maureen Leahy is anxious to share this information with you tomorrow. She can be reached directly at ###-###-####. I have included her in this email. [redacted]Alliance United Insurance Company

Consumer

Response:

Review: 10412209

I am rejecting this response because: Alliance United insurance wrote me an email yesterday that your website was down so they had to communicate directly. They said an [redacted] contacted & left a voicemail on the situation, which is untrue. Then Mike McTighe from Alliance said that [redacted] recieved the estimate info as of 313pm Jan 22 & is anxious to call us tomm, which is today with the news. She could of called yesterday. This has been 2 weeks going on. Their policy holder fault. Very bad business. My mom will be 65 this year, I her daughter Elizabeth am 34 never have we had to contact Revdex.com before. This company should be under investigation. All we want is an esitmate on the damage & repair or a check. That's not too much to ask.

Regards,

Review: On 10/15/2014 I was involved in a car accident with a client of Alliance united insurance and I have yet to hear from anyone at this company regarding the accident. The accident was a left turn accident in which their client hit my car making a left turn because she did not scan for cars before making a left turn into on coming traffic. I have tried contacting the assesor for my claim Stacy Greene over 10 times and have left 4 voice mails and have not received a response. I also left a message for her supervisor and the manager's supervisor and have not received a response from anyone in the company. I have read the reviews for this company and they are all negative and it seems that they have a pattern of not returning calls when their client is at fault for the accident. I am out of options, my car is badly damaged and the United Alliance company is not cooperating. My insurance company has also called them (while I was on the line) and left them messages requesting a call back because the case cannot go further without my insurance speaking with them. I am a full time student and I work full time and I have had to ask for time off work and have had to make other accomodations because of this accident and I can no longer afford to call them numerous times with no response.Desired Settlement: I need my case to be reviewed. Their client has already taken liability for the accident because when I called and spoke with a receptionist at Alliance united he told me that their client admitted to having hit my car. I need this case to be resolved, my deductible be paid and my car fixed and time is of the essence. I highly depend on my car for work, school and personal use and this is an abuse on behalf of Alliance united insurance.

Business

Response:

Please provide your claim number so we may respond accordingly

Review: Our daughter ([redacted]) was involved in a accident (Sept 9, 2014) with a client (Anaid Sandoval) of Alliance United Insurance. At the time of the accident their client admitted to my daughter that she didn't know who'e fault it was, or what happened because she hadn't slept in 2 days. Plus she does not have a drivers license only an Identification Card from Mexico. They exchanged info and both filed claims with their own insurance companies. I was suprised that she was insured without a license. Anyway The AUI rep called my daughter asking her for her statement and as she began to give her statement the rep interrupted her from making her statment with; "it couldn't have happened that way". My daughter got suprised at first and said I thought you called for my statement? He put down on her statement and added his own 2 cents of what happened. He was not only being rude but downright disrespectful. My daughter has never been involved in an accident but knows they have no right to dictate how her statement goes. We are consumers who pay the salary of the insurance agents even if he doesn't work for us he should at least act professional. Then my daughter gets a letter saying they finished their investigation and they are unable to pay for any damages to our vehicle. Who's statement was on that report? They are totally out of line.Desired Settlement: They need to pay for damages to our car and apologize for disrespecting, intimmidating trying to put words in our daughter's mouth.

Business

Response:

G2[redacted]21Based upon the information we have gathered to date including statements of both parties involved it appears your daughter [redacted] attempted to make a left turn across oncoming traffic and was hit on the drivers side quarter panel. She therefore failed to maintain a proper lookout, failed to yield to oncoming traffic, made an unsafe turn & started a stopped vehicle when it was unsafe to do so. As such, she was the proximate cause of this collision.

Consumer

Response:

Review: 10232386

I am rejecting this response because:That is incorrect statement of the facts:1. That was one of my main complaint the representative only wrote what they wanted to.2. My daughter was driving northbound the other girl southbound3. The car was sideswiped on the rear of our car.4. The pictures show this if they would have investigated it..5, If they had listened instead of accusing, interrupting they would have heard the facts.6. There was no investigation, review or anything all the rep did was basically twist the facts calling my daughter a liar. 7. I don't know how a company can stay afloat if they act like that rep showing such disrespect and no integrity, 8. Have them review they call log to hear what my duaught really said...

Regards,[redacted]

Business

Response:

Review: I took my car to the Body shop on July 28th, for a rear bumper repair, it's been 21 days since they ask for a supplement payment which has not been received yet (11:50 a.m. 8/18/14). My son and I been trying to contact the person in charge of the claim without success ([redacted]).We have left a lot of messages without response. Very bad service.Desired Settlement: Response messages, talk to us (customers), explain the tardiness

Business

Response:

Kindly provide your claim number so we may response accordingly

Review: I was rear ended by an Alliance insurance client on July 3, 2014. I was in contact with them the following week in which they claimed to have sent out a payment to me. I never once was asked by them for my address. When I asked them how they got it they told me from thier client. When I told them that I hadnt recieved it and that they had sent it to an address I hadnt lived in for years they claimed to stop payment on the check. My 3 year old was in the back seat of my vehicle in a car seat and correct me if im wrong but isnt it the law that they are required to replace the car seat? After they supposedly canceled the checks I sent them a demand letter to which they have never replied to. I call them at least twice a day everyday only to get a voice mail to which they never respond to anyway. Ive talked to supervisors who have stated that they will personally relay the message to contact me yet still no call back to this day. I asked for a small amount to settle my claim 2500.00 which I thought was resonable due to all the litigaing factors envolved with my case, However I now find myself wasting alot of time trying to just talk to someone which I still havent been able to do. I dont know what else to do. Do I need to get a lawyer involed for such a small amount of money?Desired Settlement: I just want to settle this case. Its been six weeks now and I havent recieved anything at all from Alliance, not even a check to replace my sons car seat.

Business

Response:

Kindly provide your claim number allowing us to respond accordingly.

Review: Alliance United's insured client backed into a parked, unoccupied vehicle. The client left a note including name, phone number, insurance details, and assumed fault on 7 October 2013. We provided Alliance United with 1) photos of the damage, 2) copy of the letter from Alliance United's insured client, 3) copy of estimate from the dealer. On 5 November 2013, a voicemail from Alliance United indicated that an inspection needed to be scheduled. We provided a very flexible schedule to accommodate an inspection via email and voicemail. But, we were not contacted again until 21 November 2013 when Alliance United indicated via USPS letter that "pending contact with our insured driver to finalize liability" they needed additional time to conclude our claim.Alliance United has not paid our claim in the amount of $1395.86 based on the preliminary estimate we received from the dealer as of 21 November 2013.Desired Settlement: Payment in the amount of $1395.86 plus $209.38 (15%) for our time, stress, and hassle.

Business

Response:

We are in receipt of the Revdex.com complaint filed by [redacted] on November 21, 2013. Below, please find a summary of our claim handling.

A claim was reported to Alliance United on October 11, 2013 by Nia [redacted], as a result of an accident which occurred on October 7, 2013. The claim was assigned to claims adjuster [redacted].

Ms. [redacted] attempted to contact our insured to obtain our insured’s facts of loss and to verify whether our insured is responsible for the damages to Ms. [redacted]. Ms. [redacted] also mailed out a proof of loss form for our insured to complete. Ms. [redacted] also called Ms. [redacted] to discuss the accident.

I, [redacted], personally spoke with Ms. [redacted] on October 30, 2013, wherein she indicated that she would send a repair estimate and a note left by our insured stating she was responsible for the accident.

I then immediately called and spoke with our named insured, [redacted] who was aware of the accident and stated he would have his daughter, [redacted] call our office to discuss the accident.

On November 5, 2013, we received the photographs, estimate and note from Ms. [redacted].

The file was reassigned to adjuster Justin Wong to continue attempts to reach our insured driver, [redacted] to confirm coverage and the facts of loss.

As of this writing, Alliance United has been unable to speak with [redacted] to confirm coverage or to secure the facts of loss from our insured.

If you have any further questions, please do not hesitate to contact the adjuster, J[redacted], ###-###-#### or his supervisor, C[redacted], ###-###-####.

Review: I have repeatedly called and left messages for my claims adjuster this is going to be my second week calling and trying to find whats going on with my claim. Every time I call they transfer me to someones voicemail and now they hang up on me. I just want my car fixed my payments are all caught up, and I have spoken with the other driver that I got in the accident with and has sent in all his paper work and had a claim adjuster come and look at his car over 2 weeks ago[09/28/2015 todays date] and have stopped payment since [09/09/2015] and have not informed me till earlier this week. horrible customer service.Desired Settlement: I just want my car to be fixed!...my check engine light is on and my car keeps over heating!

Business

Response:

Our payment was processed on 09/30/2015 in the amount of $4,185.72, you should receive your payment very soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10835462, and find that this resolution is satisfactory to me.

Regards,

F[redacted]

Thank you guys so much I'm sorry it had to go this way

Review: To Revdex.comRegarding Alliance United ins. Alliance United ins. contact info. ###-###-####Claim # 222773F[redacted] and E[redacted] Car accident Nov-2-2014Car was totaled F[redacted] and E[redacted] were injuredClaim Rep L[redacted] said Alliance United ins. Will pay $15,000 to F[redacted] and Alliance United ins. Will pay $15,000 E[redacted] on 5/2015On 6/1/2015 F[redacted] and E[redacted] received a call saying Alliance United ins. Will pay them $0.00 even if though they have full coverage and uninsured motorist!Customer service Claim Rep L[redacted] x6154. Camarillo, CA 93011 Phone number ###-###-#### Business website allianceunited.com F[redacted] and E[redacted] have contacted L[redacted] multiple times with no responseI T[redacted] daughter of F[redacted] and E[redacted] have contacted L[redacted] multiple times with no responseL[redacted] manager for L[redacted] X6159 I T[redacted] daughter of F[redacted] and E[redacted] have contacted L[redacted] multiple times with no response E[redacted] manager for L[redacted] X6127I T[redacted] daughter of F[redacted] and E[redacted] have contacted E[redacted] multiple times with no responsePlease let me know if there is any help you can provide regarding this matter with Alliance United ins. Best Regards,T[redacted]s ###-###-#### cellDesired Settlement: Desired Resolution for Alliance United ins. to pay $15,000 to Florin Lupu and Alliance United ins. to pay $15,000 Elena Lupu by 6/15/2015 thank you

Business

Response:

We have requested the assigned adjuster review your complaint, escalate it as warranted and provide you with a return call promptly.

Review: I had a accident 02\11\2015 8;10 am I called my insurance MR [redacted] claim representative I do not have information about my claim mr [redacted] toll me he can not help me at all. it was not my foult the car who hit me past the red ligth .. I have witness to the car accident ms kathy .I feel the alliance united insurance company does not want to help me WHY they do this to me I can not understand if I have car Insurance I do pay for it.. plase help me att juan g escobarDesired Settlement: I do request settlemen description

Business

Response:

CLAIM 2[redacted]6The reason for our Reservation of Rights is: Jose Alberto Escobar Hernandez was the driver for the above loss and is listed an excluded driver on your policy.Your policy states on page 33:NAMED DRIVER EXCLUSION ENDORSEMENTIf you have asked us to exclude any person from coverage under this Policy,then we will not provide coverage for any claim arising from an accident or lossinvolving a covered vehicle or non-owned vehicle that occurs while it is beingoperated by the excluded person.

Review: Date of claim 8/4 Santa Monica, CACLAIM # 2[redacted]9CLAIM Representative for Alliance United Insurance Company (AUTO INSURANCE): [redacted] Extension: 6636After my personal auto insurance USAA determined that insurer Ms. [redacted] with Alliance United Insurance was 100% at fault. Based on Heather's statement, a diagram, and my statement. My personal statement: My vehicle was in the center of the parking lot (moving). I was in reverse backing into a spot to park. After I had already accessed/accounted for any obstacles/pedestrians and was moving, noticed Ms. [redacted]'s vehicle's reverse lights turned on and her vehicle proceeded to move immediately. I honked my horn before impact.August 20th 2014. After numerous phone calls. Alliance United Insurance Company has conveniently decided that they assume 50% at fault because my damages fall under my deductible. In other words my insurance USAA cannot file arbitration and make Alliance United Insurance Company pay for the full damages. My complaint is that Alliance United Insurance Company verbally told me this poor tactic over the phone- For what reason? To agitate me? SHAME ON YOU!!! I want full compensation for the damages of my vehicle from Alliance United Insurance Company.Desired Settlement: I want full compensation for the damages of my vehicle from Alliance United Insurance Company.

Business

Response:

Dear [redacted],

Because both vehicle were backing we are offering 50% to settle your claim.

If you have any additional information that may allows us to amend our decision kindly present it to Cinde Johnson at [email protected]

If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:

California Department of Insurance

Consumer Services Division

Review: We got in an auto accident on January 1, 2014. We were hit by someone insured by them. It's been almost six months and all we get from them is "we need more time" and "your claim is still under investigation." It's getting really old. We want to get our truck taken care of and get our money for our claim. I was injured and had to go to physical therapy with no help from them to cover it. I have called numerous times and left messages with no returned phone calls. They answer when my attorney calls but all they say is "we need more time." This insurance company is the worst insurance company I have ever worked with.. I would think twice about being insured by them.Desired Settlement: I just want my truck fixed and money to cover physical therapy expenses!

Business

Response:

We understand you are represented by attorney.

We cannot speak to you directly.

Please contact your attorney if you have any questions or comments.

RCVD REP LETTER FROM CLMNT ATTY

LAW OFFICE OF JOHN W. BURDICK

[redacted]L # 7

YUCCA VALLEY, CA 922984

###-###-####

FAX ###-###-####

Review: My name is T[redacted]. I am writing on behalf of my wife, H[redacted]. She does not speak or write English very well. Our family car, Honda Odyssey 2007, was stolen for over two months and our insurance company has not done anything or paid out the value of our car. Our insurance company, Alliance United Insurance, has drag out the case longer than it should be. From the day that our car was stolen to the day that our car was found, I made many multiple phone calls.

Our information is listed below:

T[redacted] - Drivers license: B[redacted]

H[redacted] - Drivers license: [redacted]

Car Make & Model: Honda Odyssey 2007

Insurance: Alliance United Insurance Company

Policy Number – MNS[redacted]1

Car: Honda Odyssey EXL 2007

VIN#: 5FNR[redacted]471

Claim Number – 241963

The reason why we’re writing this letter is because my insurance agent, T[redacted] Tram Tran from CYA Insurance Agency, informed me that within 4 to 6 weeks, if my car was not found, insurance would pay the value of car and claim the car as total lost. It has been 8 weeks since my car was stolen and we still have no see any changes. And in addition, my insurance company had told us many things regarding our case, however they are trying to go back on their words. It was very inconvenient for us these past months.

Please help my family and I to get the value of our car. It would help us by getting different car for my family. I really want this case to be close sooner and be paid out the value of my car. This is the only family car we have. My wife use this car to take the kids to school and for on weekends, our family of 6 would only fit. I feel very sad and uneasy that my car has been vandalized to a point that I do not want my four children and wife to be in the same car. Below is detailed information that we went through. Please see attachments as well.

On March 3rd, 2015, my wife’s car was stolen from the front of our homes driveway. We reported to the police when we noticed that our car was missing.

On March 6th, 2015, Miss. Amanda from Alliance United Insurance called me to interview regarding our stolen car. However, since I am not the register owner of the vehicle, Amanda could not talk to me but she wanted to talk to my wife. I told Amanda that my wife does not speak or understand English very well. Then, Amanda called and interviewed my wife with an interpreter. Amanda told us that she would handle this case and gave us a claim 241963. After the interview, Amanda told my wife that there is nothing else they can do but to wait until the car was found from the police.

From mid-March and April, Ive tried calling Amanda to check on the status of the case, but was unable to get a hold of Amanda. I finally called the operator of Alliance United Insurance and they notified me that ** Dee was handling the case. I was able to get a hold of **. He informed that that he knew about the case and that he need some time to follow up. Also, to call him back within a week. I waited for a week and called **, however he did not answer his phone or respond back. I made many multiple phone calls and left plenty of messages, but I still have not heard anything back.

Finally, the third week of April, I was able to get a hold of **. ** scheduled an appointment to call him back for updated status on April 28th, 2015. Around noontime, I spoke to **. He said that he needed to get a statement from me. During this interview, I felt like ** was asking me many tricky questions as if I was the one who stole the car. Towards the end of the interview, ** told me that he will close my case and all he need was the police report. And in addition, ** made a decision to send a check subtracting the deductible for my car. I was surprised because they should have got the police report from the beginning. told me that it would be faster if I went to get the police report myself. So the next day, April 29,2015, I went to the police station and got the report. I faxed the police report right away to ** and called him to let him know that I’ve already faxed it over. However, he did not answer my phone calls.

On Friday, May 15, 2015, I received a phone call from the police. They notified me that our car was found on [redacted] Durant Ave, San Jose. CA. 95111. I met with the police at that location to pick up the car. When, I came to the location, I noticed that our car, my childrens car seats and personal belongings was vandalized, trashed and have a very horrible foul smell. The neighborhood informed us that they saw a couple living inside the car for at least over a month. The police told me that this case should have been closed awhile back and that the insurance company was supposed to pick up the car. However, since the case was not closed, the police told me that I should handle the car. Then I had the car towed to my place.

On the same day, I called ** to notify him that the police found my car. He told me that he would send an adjuster out on Monday, May 4th, 2015. I felt like this case should have been closed awhile back. I told ** that I need the case to close, and that I need the car, if the case wouldn't be settle, I would have to get a lawyer. He responded that by getting a lawyer, it would not speed up the case.

On Monday, I waited for the adjuster to come out, however they did not come or called me. I called ** on May 5th and May 6th, however he did not answer. On May 7th, J[redacted] from Allied Insurance called me and told me that someone would come out to take a look at the car on May 8th. The adjuster came out on May 8th to see the damages of our car. The adjuster noticed the foul smell and he did not even want to open the car or take pictures of our car for evidence. I asked the adjuster to please to take pictures to help us make the claim. Then, he end up taking pictures and based on his experience, he told me that the car is not a total loss. However, after several weeks from the incident, I feel like it is a total loss to my family and me and we have not received the check that ** had mentioned back on April 28th, 2015.Desired Settlement: Receive the check that TJ had mentioned back on April 28th, 2015.

Business

Response:

Your complaint has been forwarded to management, you should have received your payment by now. MAILED PAYMENT 6/15/2015 12:52:31 PM, S[redacted] ( CLMS468 )CHECK IN THE AMOUNT OF $10,062.66, MAILED TO, T[redacted] AND H[redacted], Address: PO BOX [redacted] SAN JOSE CA, 95156-3552

Review: My car was damaged by another vehicle insured by Alliance United Insurance. My car had to be taken to a repair shop for a few days to fix the damage and I had to rent a car during that time. The rental car company (Enterprise) tried to bill Alliance United Insurance directly and contact them several times with no success. I have not been able to get them to return my calls either and now I was charged by Enterprise for the rental car for $381.57. I need this money refunded ASAP. The claim# with Alliance is G1[redacted]4Desired Settlement: I just want to get reimbursed for what I had to now pay for the rental car $381.57. I would never have had to rent a car if my car was not in the shop being fixed due to damage caused by someone who was insured by Alliance United.

Business

Response:

Dear Ms. [redacted]:

Please be aware that we only reimburse you for rental car expenses once coverage is confirmed and liability is determined to be adverse to our insured. We cover a reasonable replacement vehicle at $30.00 a day during the time your vehicle is in the body shop undergoing repair. If your vehicle is declared a total loss, rental reimbursement may end after the company offers settlement instead of repairs. We do not cover mileage, gas, drop fees and we may not be responsible for insurance charges. Please forward us a copy of your rental car invoice if applicable for review. Unfortunately, we do not have any direct billing contract with any rental car agency at this time.

Sincerely,

Claims Representative

###-###-#### Ext: 3880

For your protection California law requires the following to appear on this form: “Any person who knowingly presents a false or fraudulent claim for the payment of any loss is guilty of a crime and may be subject to fines and confinement in state prison pursuant to Paragraph 1879.2 of the Insurance Code. False representation made on any form signed by the insured subjects the insured to a penalty of perjury pursuant to Paragraph 1871.3 of the Insurance Code.” Para su protección bajo la ley de California se requiere que en esta forma aparezca: “Cualquier persona que bajo su conocimiento presenten una demanda falsa o fraudulenta por un cobro de perdida es culpable de un crimen y puede estar sujeto a una multa y encarcelamiento.”

CLMT 03 0510

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10257653, and find that this resolution is satisfactory to me.

Review: The company continuously gives me the runaround. My vehicle was involved in an accident and the customer service I've received has been horrible. [redacted]My claim number is 24[redacted]For one, I've had to call several times to get answers about what is going on with my vehicle. My claim adjusted, [redacted] (ext. 6628), is rude and standoffish every time I speak to her on the phone. She's always insisting that she's waiting on something to process the claim. Well with my do-diligence, I've managed to obtain numbers to the tow yard and appraiser to try and speed up the process myself. My adjuster said she was waiting on answers from them. After calling and asking the appraiser to please appraise my car (he mentioned that he tried to call the insurance and got no reply back), he went ahead and did. I called back and he assured me that he sent over the documents to the insurance company so they can go through them. When I called [redacted] back this afternoon, she was obviously annoyed that I called again and told me she was waiting for the car to be appraised. I then mentioned to her that I called the appraiser and that they sent over the paperwork to her. She then stood quiet and didn't respond to me. I asked what the next process was and she said that she has not received any paperwork. Which is a lie because I called earlier in the morning and the representative I spoke with told me that she forwarded a request for [redacted] to give me a call back and to refer my case to Total Loss Department. I wish for my file to be transferred to another claim adjuster. I do not want to speak to [redacted] or her supervisor Verna (ext. 6601). She also does not ensure a speedy process. I've never experienced such horrible service from an insurance company. To top it off, [redacted] has not gotten the statement from my boyfriend and has not requested to see the police report. She just keeps telling me she'll get it. My boyfriend has called multiple times and left messages. Still no response.Desired Settlement: I wish for my file to be handled by another representative with more experience and better customer service.

Business

Response:

Our records reveal that you spoke directly to [redacted] on Friday 4/17/2015 2:13:33 PM (today is Monday) and she explained to your we were waiting for thge appraiser to send us a copy of the estimate of repairs, photographs of your vehicle and a determination as if if your vehicle is a total loss. [redacted] explained once we have these supports we can discuss moving forward. [redacted] will call you directly ince the documents arrive.

Review: I filed a claim on a car accident that happened on March 5th, 2014. (Yes, I understand my son didnt get all the proper information of the other party) I have left time to pass through the process, but now its 2-1/2 months with no answers for solutions. I've left messages with [redacted] serveral times as well to his supervisor as indicated on his voice mail. the last time I spoke with him was mid April and he was waiting for the reply from the other party, he told me by the end of the week. Ok, so I waited until May 1st to call to inquire, giving him more time on my behalf. Now since May 1st to the present day I've left messages for him and his boss with no answer. I call again today, May 13th and left another message. I personally feel this company is not working on my behalf and is working for the other party or something. with all the years of purchasing insurance with other companies I have never had this problem until I purchas insurance with the company. They haven't provided Grade 1 quality of services and I dont know if other people have complaint but please, 2-1/2 months with no answers to my claim plus I have made 3 payments on my insurance for a car that I can't drive or use. the vehicle is parked.Desired Settlement: Decision on my claim that I can get this vehicle repair and on the streets. In its current condition, the police will give my son a ticket for no front end. Now a days police like young kids on the street and will find any reason to give a ticket.Current policy should be extended (3) months in Service since the vehicle has been parked since the accident. the payments have been made monthly and on time.

Business

Response:

We have asked Isaac and or his supervisor [redacted] to call you today.

As you may know, you did not purchase any collision coverage for your vehicle (1997 HOND CIVIC EX) with us.

Once State Farm notifies us IF they have a valid policy in force for the date of loss of 3/5/2014 8:30:00 PM, we will let you know if your Uninsured Motorist Property Damage coverage will be triggered.

If they do have a valid policy in force you may wish to contact them directly to pursue your claim as your UMPD coverage will NOT be triggered.

Here is the information we have received to date:

State Farm Insurance Company

CLAIM#75[redacted]3

Phone # ###-###-####

ASSIGNED TEAM 75

If we find out they did NOT have a valid policy in force for the date of loss referenced above we will contact you directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10049253, and ok. Thank you for your assistance. If it wasn't for your help more than likely I wouldn't have received call from Isaac.

Review: CLAIM # 174549 was reported on November 26, 2013 to my insurance company. My adjuster called me back within 3 hours of my filed claim and got my statement and told me that she spoke with the party who hit my car and got a statement from him as well. From there, Robert is the claim adjuster from Alliance who will be handling my case since the other party admitted fault for hitting my parked car. Days gone by and I have not heard from Robert so I left messages. He called me back 11/30/13 (first and last time I ever heard from him). He interviewed me via phone and took my statement. He told me the next step would be to have someone come out to take pictures of my car and that he would still need to get in contact with his insurer to take his statement. The person came to my home on 12/5/13. He took pictures and told me that my car was in good condition and that he would quote me OEM parts and Robert will call me Monday, 12/9/13. Monday passed and I never heard from him. I spoke to different reps who all could not help me that I would have to talk to my assigned adjuster. I spoke to his supervisor Francis. She told Robert has not called me because he was not able to reach their insurer to get statement. She said there might be something they can do since their insurer was the one who called to file the claim and since my adjuster has a statement from him they might be able to use that to settle claim. But Robert would be the main person to handle all this and the only thing she can do was send him an email. I reached out to my adjuster and told her the situation, she left Robert a voice message to get in contact with her. We both never heard back from him. Today is 12/23/13, Robert is still unreachable. I spoke to Francis again, she sent Robert another email copying his new supervisor Ray. I have been patient and cooperative since day one and they given me nothing but stress, headaches and terrible customer service. All I want is to settle my claim and my car fixed.Desired Settlement: The cost to fix it is far less than $500 deductible that I have to pay for my insurance company to fix it for me when I was not even at fault. I want my claim to be settled and a check payment to get my car fixed.

Business

Response:

We are in receipt of your request for assistance to the Revdex.com contending undue delay in the handling of your claim.

Pursuant to our telephone conversations with you on 12/18/2013 and 12/23/2013, we are attempting to reach our insured to ascertain his facts of loss. Once we have secured our insured's statement confirming he struck the driver's side mirror of your parked vehicle, we will promptly issue your property damage check.

We apologize for the inconvenience of this accident and that this claim was not resolved to your satisfaction. Unfortunately, based on all information available to us, our liability investigation remains open.

Consumer

Response:

Review: 9850828

I am rejecting this response because:

My claim adjuster has tried reaching Alliance numerous times to give them her recorded statement from the insured who admitted his fault for hitting my parked vehicle. Per conversation with Alliance supervisor Francis, she said in this case since Robert is unable to reach the insured for a statement they can use the recording from when he called to report accident with his company along with my insurance's statement recording for settlement. I called today and left a message on Robert's voicemail again. I still have not heard back from him since 11/30/13.

Regards,

Review: I was a customer of Alliance insurance for 2 year's and they only sent 4 bills. Then on June 29th I get a notification that my insurance was canceled even though I had a month left on the policy which was a year and had one $20 payment to make. They then had the nerve to charge me $47 for a new policy and $37 on the 17 th collectedDesired Settlement: Refund of $47 paid because I canceled policy

Business

Response:

We have ask one of our customer service representatives to call you today.

Business

Response:

When your policy renewed effective August 3, 2014 the first 4 payments were submitted prior to the system generating a bill. If the payment is submitted early (prior to a bill generating) our system sees that the policy has been paid and a bill will not generate until the next payment is due. On March 23, 2015 you spoke with customer service and were informed due to the equity in the policy a payment was not needed until the end of April and you advised a payment would be submitted mid April, our records do not show a payment was received. A notice of cancellation was mailed to you on June 12, 2015 stating you could pay the minimum due in the amount of $32.90 or the full balance due in the amount of $50.77. Payment was not received and the policy lapsed due to non-payment of premium. We received a call from you on July 3, 2015 requesting our office to cancel your policy. Customer service advised you we would need a signed and dated written request. As of today we have not received your written request to cancel. Once we receive your written request we can proceed with the cancellation of your policy.Sincerely,B[redacted]Sr. Policy Compliance SpecialistAlliance United Insurance Services

Consumer

Response:

Review: 10698910

I am rejecting this response because: the business is clearly misrepresenting the issue at hand If I owed money all the way from April why did I pay that payment they quote from April the payment was made on 5-1-15 of 32.90 which was due nothing more was due and had demanding balance of 17.87 and had 2 months left to go because my policy would of ended on August 8th of 2015. I also am in receipt of my last payment aforementioned to the producer on 5-1-15 so if you do the math the arithmetic makes no logical sense.

Regards,

A[redacted]

Review: I have been trying to reach my adjuster for several days now. I have not received a call back or an email response. My claim number is G198292 and is handled by [redacted] at extension 3734. Every time I call I get her voice mail box. I tried reaching her supervisor but that also ended in a loop. I need to get my matter resolved. I have an open claim and the customer service at this point has been unacceptable.Desired Settlement: I would like to get some service as soon as possible!

Business

Response:

We have asked the handling adjuster Nancy Bonilla to call you asap.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10203971, and find that this resolution is satisfactory to me.

Regards,