AllHDD.com

Review: Received wrong hard drives. Filed an RMA request on their "Support Ticket System" as they told me. After one month (and several additional messages on the request), I still have not gotten any response. They had asked me to provide some server information to complete the order, which I did, and they still sent the wrong drives. They refuse to acknowledge my return request.Desired Settlement: I want to return the two hard drives and get a prompt refund so I can then get the proper drives from a proper source.

Business

Response:

Case: [redacted]

Order: [redacted]

The customer ordered the part [redacted] which is a drive from a HP Generation 8 Server. We shipped the exact part the customer placed an order for. According to ALLHDD.COM CORP return policy, we are not responsible for customer errors and have the right to refuse or cancel any orders placed for products listed with incorrect information. Please visit [redacted] for more information on return policy or call ###-###-####.

Review: I ordered 2 hard drives online ([redacted]m) and made payment for them through my [redacted] account on June **, 2014 at 2:49pm EST. The order # for this transaction is [redacted]. The funds were taken out of my [redacted] account but I never received the items purchased. I have created 2 support tickets using the site's own ticketing system (Ticket # [redacted] opened on July **, 2014 at 8:48am and Ticket # [redacted] opened on July **, 2014 at 1:11pm), have sent 5 email inquiries to the company and have called and left more than 5 voice mail messages but have never received a reply to any of these inquiries. At this point I don't know what else to do other than submit a formal complaint through the Revdex.com. This is my second filing - the Revdex.com closed the original case saying that it was resolved. THIS CASE HAS NOT BEEN RESOLVED!!!!!Desired Settlement: Since this attempted purchase I have since found the hard drives through another company so I'd like to get a full refund of the money spent on them ($134.00).

Business

Response:

A refund check was issued on 01/**/2015 and mailed the same day. The check number [redacted] was issued for $134. Please allow a few days for the check to be delivered.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order was placed on April **, 2014 from the AllHDD.com website for the two(2), 390158-015 HP 500GB 7.2K RPM 2.5inch SAS 3G Midlife Hard Disk Drive With Tray, New Pull. The order was processed and payment made to ALLHDD Corp. for these items. This same product description was reflected on the invoice payment receipt# [redacted] from ALLHDD billing department.

However, the product I received in the mail were two (2) Seagate 3.5inch SATA drives in their tray part number 9CA154-783, S\N 9QM5B9L5 and 9QMB6CSG. clearly the incorrect items as advertised and then confirmed via invoice payment receipt # [redacted].

I contacted ALLHDDD concerning the order and was contacted by a [redacted] vis email and after several email exchanges from May [redacted]- [redacted], 2014 without resolution, I filed for a RMA with the return department under ALLHDD who responded May **. 2014 with the following:

"We need to issue RMA# for you. I'll send you that and let you know the address to ship the product(s).

Please place a new order for your replacement items. I am processing your return request for full refund.

We are really sorry for your inconvenience. Please send back the product(s) to the following address and don't forget to write RMA number on the box. Pack the box well in [redacted] box or the original box we shipped to you.

This is the return address:

RMA [redacted] Let us know the tracking number, your RMA# will be invalid otherwise.

Thank you".

To date, I have not received a refund for the original order AND have not received a response as to the reasoning I need to place a new order, MAKING ANOTHER PAYMENT, contrary to what ALLHDD Return Policy in the section citing the following rules apply according to Reason For Retun

Received Wrong Item: The correct item will be shipped to you immediately upon our receipt of the incorrect item.

Also, The return address is to a Mailboxes etc business located in [redacted] not one of their ** returns offices which leads me to be suspicious of the intent of a possible resale to someone else which I think would be borderline to possible consumer fraudulent practices in play.

My claim and request a RMA for exchange of the incorrectly sent items was established three weeks prior to the thirty (30) day requirement and the fourteen (14) day requirement for an RMA but due to ALLHDD Corp's procrastination and unresponsive request for clarification of their actions, the 30 day time line is rapidly approaching.Desired Settlement: My previous desire was for a timely exchange to repair a system but I have completed that task with the assistance of another reputable vendor so now my desired outcome is the total refund for the purchase, no restock fee imposed on my end due to their error and untimeliness in response for a resolution.

I will return the items once refund has posted as en-route to my account to avoid further "incidents" in business transactions.

Business

Response:

Case: [redacted]

Order: [redacted]

As per our return policy, we provide a RMA # and return address to the customer so that we can test the product(s) being returned to us. While our [redacted] location is the main location, we still many other offices and warehouses throughout the country. Different warehouses are equipped to test different products. As [redacted] did not return the product to the address provided, we cannot issue a refund. In addition to this, we asked [redacted] to do a replacement order for Order #[redacted] so that he could have working products as soon as possible and would not have to wait the 1-2 weeks for a replacement unit to be shipped after testing. If there are any questions or concerns, please call us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What was not stated by AllHDD is that 18 days had passed after I had informed them of their shipping error which was more than ample time to send the correct equipment indicated on the invoice sheet and their product website. This is the proceedure as stated by AllHDD's Return Policy. Yes, an RMA was issued at my request which was the only way to compell AllHDD to respond. In their response, they advised me to place another order to replacement the incorrectly shipped equipment however, this is not part of the AllHDD Return Policy in where the fault of incorrectly shipped equipment rest on their shoulders. In good consceious and with past experience to go by, I could not trustingly pay more money to ALLHDD in the hopes the right equipment would be sent and I would get an exchange or refund for the incorrect items.

Furthermore, ALLHDD stated that they had initiated a FULL REFUND return request and again. there was no condition of an RMA needing to be in place for this action. When I asked the question as to the reasoning for a deviation from their own Return Policy in that they requested me to place another order vice an immediate exchange I was meat again with slience until ALHDD responded after your inquries.

For a company to present themselves as multi-faceted with many offices and varied responsiblities judging from my expreience may need to recheck their customer service stance and review their internal policies and it is for these reasons I reject the ambigious response from ALLHDD. Attachment outlines conversation exchange with ALLHDD

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by AllHDD.com Corp regarding complaint ID [redacted]. This is from my last correspondance with you.

Sincerely,

Business

Response:

Case: [redacted]

Order: [redacted]

As per our return policy, we provide a RMA # and return address to the customer so that we can test the product(s) being returned to us. While our [redacted] location is the main location, we still many other offices and warehouses throughout the country. Different warehouses are equipped to test different products. As [redacted] did not return the product to the address provided, we cannot issue a refund. In addition to this, we asked [redacted] to do a replacement order for Order #[redacted] so that he could have working products as soon as possible and would not have to wait the 1-2 weeks for a replacement unit to be shipped after testing. If there are any questions or concerns, please call us at [redacted].

Review: On 4/**/2014 I ordered (2) Ram memory sticks from ALLHDD my order number is [redacted]. The product named in my purchase is:

(2WYX3 Dell 8GB 1X8GB 1333mhz Pc3-10600 240-Pin Dual Rank DDR3 Fully Buffered Ecc Registered SDRAM Dimm Genuine Dell Memory For Poweredge Server. New Bulk Pack. )

when the product arrived it was not what I ordered. It was a completely different Memory . The name is [redacted] and it did not work in my machine.

I have created countless support tickets to get an RMA so that I can get my money back or exchange with the correct product. but They will not answer the phone or my support tickets.

The values of this order was $193.00Desired Settlement: I would like a refund or exchange of the correct product that I ordered.

Consumer

Response:

At this time, I have been contacted directly by Evotech Solutions, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I thank you for your help with this business that has been very bad in communication and service. I finally received an RMA number from ALLHDD the return address:

My Tracking number is [redacted] the product arrived back to the seller on Wednesday, 05/**/2014 at 10:32 A.M and was signed by [redacted]

By now the company should have issued a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Evotech Solutions, Inc. regarding complaint ID [redacted].

Please help me with these people every-time I call I get an answering machine.

Sincerely,

Business

Response:

Case: [redacted]

Order [redacted]

[redacted] is entitled to a refund as the products for Order#[redacted] were returned. A refund has been issued on [redacted]’s credit card and should appear on his statement within 4-8 business days. If there are any questions, please contact us at ###-###-####.

Thank you.

Review: Tried to contact them to get tracking information on my order to make sure it would arrive when I needed it. They never returned my call, cancelled two of my orders and the third one I refused since I had no idea when it would arrive. They then charged me a 30% restocking fee for refusing the order. Do not order from them...

Business

Response:

Case # [redacted]

Order #[redacted]

[redacted] placed Order# [redacted] on 10/**/2013 after shipping cutoff time and the products shipped on 10/**/2013. The products were shipped on time without any delay. However, [redacted] refused the delivery and the products were sent back to us. As these items were factory sealed and we are at no fault, a 30% restocking fee was applied. Please visit [redacted] for more information on return policy or call ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

A 30% restocking fee is simply too much for this type of return. As stated before these items were refused so they came back in the same box, packaging and exactly the way they were shipped from the vendor. The law states that it is illegal to charge restocking fees in excess. In this case the restocking fee was $493 to get the product back in the same exact way it was shipped. That means there was no damage to the package, the items were in factory sealed boxes so there is no way they can charge $493 to put the items back on their shelf. They are using the restocking fee to discourage people from returning their products. This is illegal as stated at [redacted]

In addition I buy hundreds of products a day and have never been charged $493 for restocking any products. There is no way it costs them that much money to restock items that were returned to them in the same condition as they were sent.

I am not satisfied until I get my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case # [redacted]

Order #[redacted]

[redacted] placed Order# [redacted] on 10/**/2013 after shipping cutoff time and the products shipped on 10/**/2013. The products were shipped on time without any delay. However, [redacted] refused the delivery and the products were sent back to us. As these items were factory sealed and we are at no fault, a 30% restocking fee was applied. Please visit [redacted] for more information on return policy or call ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You are not reading what I am writing. The fact you have a 30% restocking fee is illegal. There is no way the act of restocking a few items can cost 30% of the total value of these high priced computer parts. You are simply scamming people. If they return the products you still get to keep 30% which is simply not right. The law states a restocking fee cannot be more than the average workers labor rate to restock the items in inventory. You are in violation of the law. Unless you update your websites policies to something more usual like a 10% restocking fee I will keep this issue open and going until the day I die. You simply are not a good vendor and are ripping people off!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered some units that come in different versions. The version on the quote I received from ALLHDD and the version on my PO was the 8LFF version. When the units were delivered, I found they were both the 12LFF version. To get the 12LFF to 8LFF, you can add DVD drive brackets and DVD drives. The first response I received back was that "I didn't confirm the version I wanted when I ordered." However, I DID indeed confirm because it was on the PO and that is also what they quoted me AND I referenced that quote number on my PO. Then, I got a call back after I explained that I DID confirm and the man told me to submit another ticket to request 12 DVD drive brackets. I did that and customer service sent me RMA info to return the units. THIS IS NOT WHAT WE HAD DISCUSSED BEFORE. This happened on 10/*/13 and I have been trying to contact someone since then. They have not answered the phone, my emails, OR my ticket submissions. Ultimately, I have three units that were delivered that were NOT what I ordered.Desired Settlement: I would like for someone to contact me via phone or email and first explain WHY I have been ignored. Then, I'd like them to send me the parts that I need to get the units to the version THAT I ORDERED in the first place!

Business

Response:

Case: [redacted]

Order: [redacted]

The customer is entitled to a replacement for the correct products for their server. The RMA request is currently being processed by distribution and we are awaiting their update.

Review: Summary:

-Tape Drive - ordered from ALLHDD.COM ([redacted]), ordered using corporate credit card on 12/**/2015 ($820.00 + Free Shipping = $820.00)

-ALLHDD.COM: Order #[redacted]

-Drive did not work, display screen lights up green, but shows no text, so I can't do anything with it; and the carousel does not move or make any sound when the tape drive is powered on - returned to ALLHDD.COM, going out Weds. 12/**/2015

[redacted] 06.**

(barcode sticker on back)

[redacted] 06.**

(barcode sticker on back)

(Although it says Model: [redacted] on the two stickers on the back of the unit, ALLHDD.COM claims "it is an ait4 in the unit", but the unit didn't work enough for me to even check...")

-Got an RMA # from ALLHDD

This was (RMA # [redacted]).

We are owed a [redacted] Credit for returning defective Sony tape drive

One of many attempts to contact ALLHDD.com for credit status:

Please let me know when we will receive the [redacted] credit ($820.00) for returning this bad tape drive?

Delivery Date: Friday, 01/**/2016

Delivery Time: 05:02 PM

The bad tape drive (green display lights up, no text; carousel doesn't even turn when powered on) was returned via [redacted] GROUND (RMA # [redacted]).

UPS TRACKING #: [redacted]Desired Settlement: Returned defective/broken tape drive to ALLHDD.COM. Confirmed that it was sent back to the address they provided, delivered via [redacted]. After several months of trying, ALLHDD.com does not respond to emails or phone calls. We are owed $820.00 credit to the [redacted] card.

Consumer

Response:

At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: On January [redacted], 2016, I placed order #[redacted] and never received the product. After many unanswered attempts to contact the company, I have received no response whatsoever.Desired Settlement: I would like a complete refund.

Review: Ordered a HD that was not clearly described (didn't show pictures of both sides). The back side had a raised bumped out panel and ended up being to thick to fit into my device. Ordered in early Jan., went thru support to refund/exchange and told they would deduct 30% restocking. No customer service benefit acknowledging incomplete product description, but fine. Still waiting on the refund or confirmation they received the drive. Have proof on my end via tracking. Have sent over a dozen followups on this ticket, called half a dozen times — still nowhere on this. Emails don't get answered, phones don't get picked up. The few times I have spoken with someone, I'm told they will follow up and the support person is currently not in the office or at lunch. Then nothing for weeks until I follow up again. Rinse and repeat.Desired Settlement: A full refund for the drive that was returned to them using their provided RMA number. I followed their instructions on Jan. 20 and followed up with a tracking number.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AllHDD.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a CPU from this website and paid $298.00 for it. On January [redacted], 2016, the item was marked "processed for shipping", but I was not provided with any tracking information. All-HDD allegedly ships through [redacted] Ground, which takes 4-5 business days, usually. It is now TWO WEEKS after the ship date and I DO NOT have my item. I've tried numerous times to get in contact (16 total phone calls, 2 support tickets, and 3 instant messages) with the business, having been successful only three times. The first time I was put on hold and the hung up on. The second time I was told that they would email me the shipping information, but they did not. They replied to one of my instant messages, asking for the order number, which the should have already had. I told them, and was once again ignored. This is the most unprofessional website I've ever purchased from, and I want my money back.Desired Settlement: My desired outcome is AT THE VERY LEAST a REFUND. A REFUND AND DELIVERY would be nice.

Review: placed order [redacted] on 3/*/2014 received and invoice and my company credit card was charged. Have had no response since that date- no phone call answered or returned - no email answered or responded to. No item received or shipping information given. NO response at all $1100.00 down the drain- not a vendor I suspect- could you please help! I have filed a complaint with my credit card company.Desired Settlement: response- refund or delivery of order.

Business

Response:

Case: [redacted]

Order: [redacted]

Order [redacted] was cancelled and a full refund was issued to the customer’s credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We were never credited the amount of purchase....The bank may have taken care of it with the Vendor. But the Vendor never contacted me or credited my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case: [redacted]

Order: [redacted]

The customer is entitled to a refund as the products for Order#[redacted] were returned. A refund has been issued via check to the customer and should be delivered within 4-8 business days. If there are any questions, please contact us at ###-###-####.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not sure when the response was made by the customer- but the current date is 8/*/2014 and I have NOT received a refund. So NO- this has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 5/**/2014 I ordered an Intel Xeon X5670 six core 2.93Ghz computer processor from ALLHDD for which they billed me $135

On 5/** I informed ALLHDD that they had actually shipped me an Intel L5630 four core 2.13Ghz processor of significantly lesser value and performance and requested that they issue an RMA# so I could return the part they had shipped in error for a full refund.

They issued an RMA# to me and return instructions on 6/*/2014. I shipped the item to them on 6/*/2014 following their instructions for packing, labeling the package with the RMA#, and replying to them with the tracking#. They received this on 6/*/2014. The shipping cost me $12.35

Although I email ALLHDD on 6/**/2014 reminding them that I had returned to them the part which they had sent in error and requesting my refund. ALLHDD has not responded nor issued a refund for the amount they billed me ($135) plus the return shipping ($12.35)Desired Settlement: I would like ALLHDD to refund me the amount they billed me for the processor ($135) plus the return shipping ($12.35) since it was their error that they sent me the wrong part.

Business

Response:

Case: [redacted]

Order: [redacted]

The customer is entitled to a refund as the products for Order#[redacted] were returned. A refund has been issued via [redacted] to the customer and should be posted on their statement within 4-5 business days. If there are any questions, please contact us at ###-###-####.

Thank you.

Review: Our company returned a SCSI drive to ALLHDD and after they received it they failed to reimburse us or give credit so we could purchase another drive. They have not answered our phone calls and have not returned our calls when we left messages. Our company would like to receive some type of credit for the returned drive (part #[redacted]). Our credit card was charged $207.00 and we do not have the product. We have an RMA number of #[redacted], and a tracking number of [redacted] when the drive was returned back in July.Desired Settlement: Refund of money or some type of credit for the returned drive.

Business

Response:

Case: [redacted]

Order [redacted]

[redacted] is entitled to a refund as the products were returned. The refund was issued to [redacted]’s credit card.

Review: I purchased harddrives after speaking with one of their customer service agents on the phone to verify they are the correct part. In end they were incorrect. I called and received a RMA number to return the parts. The company has not had the parts for over two months and will not issue my credit. I spoke with another agent and was told it would take three days for the credit. It has been over two weeks and I have still yet to receive a credit.Desired Settlement: I would like the full amount of my order refunded due to the poor service and also reimburstment of any fees that have accurired on my credit card while waiting for the credit.

Consumer

Response:

At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case: [redacted]

Order [redacted]

[redacted] is entitled to a refund as the products were returned. The refund was issued to [redacted]’s credit card.

Review: Purchased (24) pieces of server memory from the vendor. Two pieces were DOA. Have made multiple attempts to resolve this matter with the vendor and they keep giving me the run around.Desired Settlement: Please provide RMA so that I may return the defective parts for a full refund.

Business

Response:

Case#[redacted] Order# [redacted] The customer received a refund for Order# [redacted]. Please see the refund confirmation below: [redacted] Refund **-Mar-2015 10:34:42 [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The vendor owes a refund of $150. They have yet to refund that amount. We have disputed the charges with the credit card company and will pursue that avenue as the vendor does not appear to be inclined to reimburse the full amount owed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are currently waiting for Dell distribution to authorize a RMA for Order# [redacted]. Once the RMA is authorized, we will provide the return address to the customer and process a refund for the 2 DOA units.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait further instructions from the business.

Sincerely,

Review: We purchased a hard drive back in May. The drive failed at the end of July. It is supposed to have a 1 year warranty on it. We have contacted the company over and over, and even have an open support ticket# [redacted] that I have had little response on since opening it on August [redacted]. They say that they need to get me an RMA number , but then have not responded since then despite several attempts to contact them. I even called them twice and they said that they would have to call me back in 30 minutes but no call back. This should be a simple procedure to get a return authorization or even a response and it is very frustrating.Desired Settlement: I would like a replacement drive or our money back.

Consumer

Response:

At this time, I have not been contacted by AllHDD.com Corp regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case: [redacted]

Order: [redacted]

[redacted] has not updated Tik# [redacted] with the proper Serial Numbers. We are unable to process the RMA request without the correct Serial Numbers. Once the proper Serial Numbers are updated on Tik# [redacted], we will send replacement units.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I resubmitted more another serial number that was listed on the drive on Sept [redacted] and the response I received on Sept [redacted] was "we are checking with our warehouse on these serials. Thanks." but no one else has contacted me since them. The rate that you get back to the messages is painfully slow.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Customer,

We are trying to verify the serial numbers you entered fro TIK# [redacted] but they are not matching what we have on file. Please make sure you are providing the numbers after "Serial" or "S/N". We cannot issue any RMA numbers without confirming that you are returned the exact drives we sent you. Once we receive the correct serial information, we will issue an RMA# along with a return shipping label.

Thank you.

Review: UPON PLACING ORDER FOR ITEMS SHIPPING CAME TO TOTAL FREE. AFTER COMPLETING ORDER A DAY LATER WE RECEIVE AN EMAIL NOTIFYING US THE ORDER IS ON HOLD. WE IMMEDIATELY CALLED THE PLACE TO RESOLVE THIS EXTREMELY URGENT MATTER AND NO ONE PICKED UP CALLS, REFERRED TO EMAILING ALL EMAIL ADDRESSES ON CONTACT LIST AND A DAY LATER AN ADMIN EMAIL REPLIED STATING ISSUE WAS RESOLVED WITH [redacted] AND THAT WAS NOT THE CASE. THEY HAD PENDING TO RESOLVE THE SHIPPING COST THAT ORIGINALLY WAS FREE BUT ENDED UP BEING THAT WE HAD TO BE OBLIGATED TO CREATE AN ADDITIONAL UNNECESSARY UPS ACCOUNT WHICH ONCE WE CREATED A NEW ONE WITH UPS WE PROVIDED IT TO THEM BECAUSE NO ONE THERE WAS COMPETENT IN FOLLOWING THROUGH WITH ORDERS/SALES WHEN ISSUES OCCUR. ONCE WE PROVIDED THEM IMMEDIATELY OUR UPS ACCOUNT NO ONE FOLLOWED THROUGH TO INFORM US AFTER WE REQUESTED AN UPDATE ON OUR ORDER AS WE NEEDED THESE ITEMS BY NO LATER THAN 2/**/14 AND NO ONE EVER REPLIED BACK UNTIL 3/**/2014.Desired Settlement: AS WE INDICATED TO THEM HOW URGENTLY WE NEEDED THIS ORDER DONE AND THEY DEALT WITH THIS MATTER COMPLETELY UNPROFESSIONALLY WE WOULD BE CONTENT TO IF WE EVER DO DECIDE TO DO BUSINESS WITH THEM TO PROVIDE US WITH A COMPLIMENTARY SERVICE.

Consumer

Response:

At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case: [redacted]

Order : [redacted]

We have sent a cancellation email to [redacted] at [redacted] and the total order amount was refunded. For further information please contact us at ###-###-####.

Review: I purchased a Cisco 2504 series controller from this company (a several thousand dollar [redacted] class IT device). The device will not boot and the manufacturer tells me that it is registered to another party (not me or the seller) so no tech support is available. I have tried for days to contact allhdd.com via: email, phone, and their online ticket system. They do not respond at all. It appears the device was not legally allowed to be sold to me and that they have no desire to resolve the issue. This has cost me in excess of $5000 because I am having to pay additional labor and hotel expenses for an out of town install job. Very unprofessional. As a business owner I know my business depends on customer support, apparently this company does not see it the same way.Desired Settlement: I want a full refund. I will also not ship the item back before I get refunded due to their not responding to me. I have zero trust in this company at this point. They should research some tort law before declining my request because it will be more than a refund if I have to get my attorney involved.

Business

Response:

[redacted] purchased the Cisco Part [redacted] in the "New Bulk Pack" condition with 30 Days Warranty. "New Bulk Pack" units do not include any Retail or Manufacturer's Warranty. This information is clearly stated in our "Terms and Conditions" as well as in the Product Description for part AIR-CT2504-25-K9. The only way to purchase the part AIR-CT2504-25-K9 with Cisco Warranty would be to purchase the "New Retail Factory Sealed With Full Manufacturer Warranty" unit listed on our site. It is unfortunate [redacted] recieved a defective unit; however, he is entitled to an exchange once he opens a RMA/Return Support Ticket on our website.

Review: I placed an order for 3 hard drives that were advertised as in stock. The card service placed a hold on funds for items that were out of stock, causing me an overdraft fee of $35 when I placed an order with a different company. When I told the customer service representative I was going to have to contact the state's attorney's office over it, he hung up on me.Desired Settlement: $35 placed back into my account to cover the overdraft fee for funds withdrawn inappropriately. If something says it is in stock and it is ordered, it should be IN STOCK, not cost my business time because I could not order a customer their materials as promised.

Business

Response:

To Whom It May Concern:

"This business is not Revdex.com accredited." and is rated "D" by The Revdex.com. I should have looked here before trying to place an order with them!!!
ALLHDD is the absolute worst place to ever order anything from, the worst customer service on the planet earth! I've been dealing with online purchases for as long as the Internet has existed, many years of which for the company I work for, and nobody has exceeded being as horrible as this place!!!
I spent five days via email and phone trying to get them to charge my business CC for a pair of drives with expedited shipping and could not get it to happen, never had any problem from retail to online with said CC in the past 5+ years or even since then!?
Heck just try calling their published business phone number M-F during their publish business hours, if you actually get a live person (doubtful) you can thank the online gawdz for your luck, otherwise you'll get a generic cell phone provider voice mail that just reads their phone number back to you before prompting you to leave a vmail?
If they have more than the one guy named Henry working there it would surprise me.... certainly they have nobody working there that wants or values anyone's business, absolutely amazing for any business... I've gotten lightyears better service at our state's local RMV office for heavens sake?
Run as fast as you can away from allhdd.com !!!