AllHDD.com

We have been told that the photography company has reached out to customer.  Here is the information we have been provided:
Initial Contact 4/14 - No Response, 2nd outreach 4/18, 3rd outreach by phone 04/20 - STILL NO RESPONSE 04/25/16 From: Frances Foreman <[email protected]> Subject: Missing [redacted] Photo Date: April 14, 2016 at 2:05:11 PM EDT To[redacted]   Good afternoon, It’s come to my attention that you have experienced difficulty retrieving your [redacted] VIP experience photo from the recent WWE Axxess events in Dallas. Can you please provide me with a description of yourself, as detailed as possible, to assist me in locating your photo? I do have your card number listed as [redacted]9, but having the description can expedite this process. Thank you, Frances F[redacted] Frances F[redacted] VP, Operations & Partnerships Direct: ###-###-#### Office: ###-###-#### Mobile: ###-###-#### Address: 8850 Jameel Rd Suite 170-A, Houston, Texas 77040 Engaging your event attendees. Igniting your social media. Proud and humbled to be nominated top 5 Best in Sports Event and Experiential Marketing by SportsBusiness Journal 4 out of the past 5 years.
Will customer confirm that they have not yet spoken to the photography company.  We would like to resolve as soon as possible.
Sincerely,  WWE Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bryan Stedman

Customer's account has been cancelled and customer has been refunded for any funds related to the 2nd term renewal.  We apologize for any inconvenience caused by the auto-renewal option.
Sincerely,
WWE Network Customer Service

I apologize for the delay in receiving your order.  For the safety of our fans, we do verify all title belt orders.   Unfortunately, this verification process does delay some orders, especially those with next day shipping.  We take your complaint seriously, and will look at...

the messaging to clarify "next business day" shipping and possible delays.  I would like to offer you a refund of the shipping that you paid or a $50 coupon code to use on your next shop order.Sincerely,WWEShop Customer Service

We have attempted multiple times to reach the customer to help rectify the situation of the fraudulent use of their credit card, but have not been able to reach them or leave a message.  We need the customer to contact us in order...

to help him as our outreach attempts have been unsuccessful.   
Customer service number:  [redacted]

Sincerely, WWE Network Customer Service

Hello,
I am providing a screenshot of the charges to th credit card you have on file.
Complaint:[redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Customer,
We are trying to verify the serial numbers you entered fro TIK# [redacted]  but they are not matching what we have on file. Please make sure you are providing the numbers after "Serial" or "S/N". We cannot issue any RMA numbers without confirming that you are returned the exact drives we sent you. Once we receive the correct serial information, we will issue an RMA# along with a return shipping label. 
Thank you.

Complaint: [redacted]
I am rejecting this response because:
 if I am paying for a service I expect it to work and if it doesn't I should be eligible for a refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]My order arrived this morning as promised by wwe [redacted] and I am more than satisfied with their resolve in this issue

We apologize, but we have no record of either order.  However, we will send the two requested items free of charge.  They should be received in the next 5-7 business days.
Sincerely,
WWE[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is an awful way to do business, I have contacted a lawyer, and I am considering filing a lawsuit. This is a classic example of bait and switch and false advertisement. there website says item is in stock. lure people in with low price, then when ordered say its not in stock, but offer to sell ones that will be in in 3 days at a higher price than retail, and  tell you that they are not new, they are refurbished. the website says new oem, but I am told over the phone that they are refurbished oem? this is false advertisement. how are you going to advertise a low price, then cancel order and say if I want it I can have it for more than new retail price and its not new. its refurbished. it wasn't a pricing error either because I pointed out to him that other product on his site was priced this way, and he didn't care. he said go ahead waist your time ordering them. that he would just cancel the order. this is on items that he lists on his website and states they are in stock. here is an example. [redacted] and another [redacted] and there are many more. the items are in stock and this is his way of bait and switch. which also includes false advertising. (if items are refurbished than they are not new) I expect to be sent the parts I ordered at the price he advertised.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer service has tried several times to contact this customer to help repair their problems as they stated in their complaint. Messages have been left with the customer to let us know when we can talk to them to help. We will continue to reach out to the customer but will they please contact us...

back.  Sincerely, WWE Network Customer Service

Once a fan has subscribed to the network they are unable to take advantage of the "Free Month" promotions.  The Free Month promotions are only for fans that have never subscribed to the network and have never taken advantage of a free month promotion in the past.  The Free Month is for NEW...

subscribers only (or potential subscribers).  We apologize for the fans misunderstanding of the "Free" Promotion.Sincerely,WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

The WWE Network is monthly subscription is a recurring subscription unless the customer cancels – that is why customer was billed in subsequent months.  However, as the customer did not receive a prompt call back from customer service, we will refund the charges for September...

onward.
 
 
We apologize for any inconvenience.
 
Sincerely,
 
WWE Network Customer Service

At this time, I have been contacted directly by Evotech Solutions, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


[Your Answer Here]
   I thank you for your help with this business that has been very bad in communication and service. I finally received an RMA number from ALLHDD  the return address:
[redacted] 
[redacted]
 
My Tracking number is [redacted] the product arrived back to the seller on Wednesday, 05/**/2014 at 10:32 A.M and was signed by [redacted]
  
By now the company should have issued a refund. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer has been contacted.  The subscription has been cancelled and customer has been refunded for all funds.  We apologize for any delays in cancelling the subscription.
Sincerely,
WWE [redacted] Customer Service

Customer attempted to cancel their account during the period of time we were switching from a 6-month commitment to a cancel anytime policy.  The customer's account is now canceled, and if the customer was charged for their service past December 2014, we will refund those...

payments.Sincerely,WWE Network Customer Service

WWE Network agrees to honor this customer's request to cancel their network subscription and refund their payment.  WWE Network Customer Service will reach out directly to customer to confirm cancellation.  We apologize for any inconvenience caused to this customer.
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Sincerely,
WWE Customer Service