All My Sons Moving & Storage

On 10/15/19 All My Sons damage most of my furniture when they moved it to the storage facility. I filed a claim, but they stop responding.
On 10/15/19 All My Sons moved my furniture to a storage facility my furniture was put into the storage unit without being covered. I had problems out of the very young movers all that day arguing about what they wasn't going to do. All My Sons was going to move my things to the storage and two days later pick my things up from the storage and bring my things to my house. But because I had so many problems out of them I told them that I didn't want them to do anything else after they took my furniture to the storage. So when we went to the storage with a new mover none of my furniture had any covering on it. The damage a bedroom set that I had just recently brought which cost over *** and a kitchen set that I only had about three month that cost over *** The loveseat to my Queen Ann Livingroom has a hole in it. As a matter of fact I don't have one piece tat is not damage. It looks like they deliberately damage my furniture. I filed a claim and sent picture to the claim specialist Mr. Ace Ward. When I was trying to feel the claim out on line an X came up on the form and I couldn't get it off, so Mr. Ace said that I X out the form and I told him that I didn't do that and that it was something wrong with their program, Mr. Ace started out corresponding with me, but stop now he wont answer my calls, or emails.

Terrible billing/quote practices. Did not protect furniture and now multiple damage on multiple pieces.
Quote/estimate was widely inaccurate. So I had issues from the point of confirmation. *** called me and was arrogant and condescending so I could not speak to him and *** had to call me back. Thought that we had reached a good arrangement and understanding. Day of move - truck breaks down before they head to my place. They finally get it running and are told to go ahead and use this truck. They should have absolutely used a different truck or something. The 4 gentleman sent out were great! They worked hard. One Had an issue with a drill so he took much longer to disassemble my bed than should have. My dad had to show him how to take the drill bit out. Truck is fully loaded and the truck wouldn't start. Over 2 hours before a tech came out to get it running again. My time wasted, I could have gotten other stuff done. The guys time just sitting. (I wasn't charged for this time - NOR SHOULD I HAVE BEEN. but they say "we didn't charge you for that time" as if they did me a favor.). Once we arrive at my storage destination. They want me to settle up the bill. ALMOST DOUBLE what I was quoted or expected even adding in a cushion for packing materials that would be used (mirror cartons, shrink wrap, tape). Finally spoke to the manager, *** who said he would take care of me. Brought it down some. But not nearly enough. And when I really process the conversation he didn't care one bit that I was unsatisfied and frustrated. I was hoping to use the same company for my long distance move in a couple months but I will absolutely NOT be using All My Sons. EVER. Hidden costs. Inaccurate estimates. I just had this same move done a year ago (actually house to house instead of to a storage unit and it took a lot less time and cost ALOT less money). I should have just used the same company. But I was hopeful. I should have listened to my gut after the first bad experience at confirmation. ***Even worse now that I am taking my stuff out of storage. They "blanket wrapped" and "taped" all my furniture. But on almost very piece of furniture the tape is ON the wood. There are MULTIPLE scrapes and scruffs that weren't present when they arrived to do the move. Supposedly blanket wrapped furniture with sections exposed and scrapes all over basically ruining the furniture. Even on an antique china hutch that is an heirloom. Legs and support legs for furniture are broken and weak. I am DISGUSTED. Especially after what they charged me!!!

I received very poor customer service with this company. They broke the legs off my TV and were very rude about replacing it.
Customer identification number is XXXXXXX. Total payment was *** Payment method was a visa credit card. The movers placed my tv on the carpet while they were moving my belongings out of my old apartment. Eventually it caused the legs on the tv split in half because the tv was leaning forward . They were reluctant to replace the legs and kept saying I should buy a wall mount for the tv. They took a very long break and did not communicate with me. They asked to be paid for the move before it was over with and were very rude to me. They showed me no sympathy for breaking my tv legs. And they called me a derogatory name to my husband because I was upset for them damaging my tv. Customer service on the phone was rude while I was filing a claim about this. Never again will I use this company for future moves.

Misrepresents what you're being charged for; excessive charges for the small amount of packing materials they used; tells you their people are experienced and fast but sends inexperienced, very slow people; argues with you on the phone; charged labor while the sit in truck driving, drive time, and gas charges totalling about *** for an hour, military discount is barely noticed through the ridiculous charges. DON'T USE THEM UNLESS YOU HAVE MONEY TO WASTE!!!

CONTACT SOMEONE ELSE!! I used this business 3 weeks ago for a local move. I scheduled 1.5 weeks out from my move date, for Sunday 9/21 between 8am and 10 am. I spoke with Tom and he was very helpful the entire time. Sunday morning I got a call from Tom at 830, saying that one of the guys was injured Saturday and he was looking for a replacement. Two hours later, he was still looking for a replacement. Two hours later I called Tom and he said they couldn't find a replacement so they tagged me on to another team. At 3:30pm the new team arrived at my storage unit, which was only a 10x10 space. Of course, at 3:30pm on a weekend EVERYONE is at the storage facility, so we had to hunt for flat beds (which took time) and wait for the elevator (which took time). One of the movers looked like he just got picked up off the street corner somewhere and moved slower than my 83 year old Grandmother! He was totally unprofessional and useless (which wasted more time). They finally got my stuff out of storage and got to my apartment. Yes, it was on the 2nd floor, however the stairs were INSIDE my apartment...no winding staircase, just one flight straight up. At this time I saw the estimated total which was *** I spoke with Tom and told him everything and he said the best he could do was 10%. You wasted my entire day, sent me 2 workers and a *** and all you can do is 10%??
So Im watching the team move my stuff in and the slowpoke (I'll be nice now) stops several times to try to strike up a conversation with me, including reading the tiny wording on the pocket of my t-shirt (wasting time). After a while I notice its only the driver coming upstairs. I look around and slowpoke has disappeared. When he reappears a good 10 minutes later he smells of smoke. HE TOOK A FRIGGIN SMOKE BREAK DURING MY MOVE!!! (wasting more time) . After all is said and done, its near 8:00pm before they finish my move. 4.5 hours for 10x10 move!! Ridiculous!
The next day I send an email response to the invoice and end up speaking with Tom again. He tells me that he gave me a *** discount, which I still think is unacceptable, and mentions that he's likely to get in trouble for doing that. I thank him for doing what he could, and he transferred me to Jeremy. Lets just say Jeremy could care less about anything but business profits. I tell Jeremy everything that happened and he flat out asks me "well, what do you want from me?" I tell him the least he could do is refund my deposit. He tells me, he wont do that..on a *** move they only make *** profit. I tell him, thats not my problem. You wasted my day and sent me cruddy service. I should be compensated for it. When I told him about the slowpoke, whose name he didn't even know, he first said "really, that guy usually brings me 5 stars". I told him, "well he didn't today!" I told him about the smoke break, and he said this was the first he heard about it and if he knew ahead of time he would've taken them off immediately and sent another guy on Uber. My thought "that would've taken more time and more of my money!" At the end of the conversation, Jeremy disagreed with everything I said and felt there was no error in his team. He felt they did their job and were compensated for it. When he saw that Tom had given me *** off as opposed to 10%, he said I was lucky and he wouldn't have given me that, and that he would have to speak to Tom about it.
I will never in this lifetime or the next, use this company again. Absolutely the worst!

Charged for an additional hour, Damage to walls and furniture
I hired professional movers because among other reasons I knew it would be difficult to get my furniture upstairs. I used to work for a moving company many years ago and I have never seen this type of damage done to walls. I have a great deal of pictures of the smudges, gashes, and scuffs left on the walls. My home is basically brand new and freshly painted. After the movers left and I saw the damage fully, I cried. I paid about *** and now my walls and baseboards are horrible looking. Two of my furniture pieces have white scuff marks. I have not tried to remove them yet because I'm afraid it won't come off.

Additionally, I was charged for 8 hours or labor, or 7 hours plus one hour of drive time. The movers completed the job by 1:30. The driver put 2:00 as the stop time. They corrected this portion of the error by crediting me for the 30 minutes but not for the extra hour. The job took approximately 6.5 hours (if you include the hour of travel time) but I was charged for 7.5 hours (giving credit for the 30 minutes already given back to me)

All my sons moved my furniture and other articles, the distance they carried the load

was at the most 15 minutes travel time and perhaps a mile.The labor cost was ***
there was an additional charge of *** for fuel charge and *** for travel time,
I thought this was an excessive charge due to the fact that the distance was less than
15 minutes; it appeared to be a way to pad the bill . I expressed my feeling to the
company but got no reponse.

***
*** way
williamsburg,va.XXXXX
Product_Or_Service: moving van

All My Sons did not complete move, damaged personal property, did not honor written agreement for military discount or amount of trucks or men on site
*** and *** Moving Issues:
1. Offer military discount *** hr , 5 men two trucks 8hrs consistent-Chris and Tom *** contact
2. Insisted in-house estimate not-needed -Tom
3. ***- requested /insisted estimate-Cavell *** given 8hrs, two trucks, 5 men, *** -
MILITARY discount upon completion ***
4. Cavell *** refused to print agreement of military discount on AMS letterhead but did email on AMS company email- agreement for *** military discount upon completion.
5. July 15th call from AMS confirming movers coming: 5 men, 2 trucks , address
6. Moving Day July 16th- Call from Ryan (supervisor on-site) -stating " 1 truck needed..1 truck right behind if necessary, but no way needed" -
7. *** insists 2 trucks needed, on-agreement, requested, Ryan repeated assurance- does not show with 2 trucks- 1 truck only
8. 1 truck 5 men arrive 8:30am approx.. *** Lane *** News VA XXXXX
9. Upon Arrival *** shows crew home, Ryan assures *** no other truck necessary
4 crew members disagree and consult with each other, mentioning knowledge based on experience, etc. 2 trucks needed.
10. *** conveys fear of situation to Ryan- who states "All sunshine and roses Boss Lady" and ensures other truck around the corner -but will not use or need.
11. Ryan asks both Major *** and Mrs. to meet with him for paperwork- on tablet. Explains that if we were to have him go over it would take several hours and he recommends we trust him to have him run through key items with us.
12. Jeremy *** (head supervisor of Newport News site of AMS) calls from All My Sons to check on crew's arrival to ***. *** communicates disappointment and insistence of 2 trucks.
*** reminds Jeremy- *** has moved 7 times- usually movers take 1 day to pack, 1 day to load. Then on the other end - upon arrival one day to unload and second to set up.
13. Jeremy assures *** that Ryan is an experienced head and knows what he is doing. *** repeats desire for additional truck, questioned timing. Jeremy and Ryan ensure 8hrs no problem.
14. Crew members- Darrian, Nathaniel, and *** head upstairs -it is agreed upon the three movers are positive the move needs 2 trucks .
15. Chris becomes angry- at several point begins to call AMS head office- whether he actually called is unknown
16. Ryan and Sharkey remain in the garage. *** notices-garage items are mixed with inside items- warns garage items will damage or dirty inside items. Ryan assures ***- "Sunny Skies Mrs."
17. Warning is made, then ,is ignored , then and photographs that *** Family heirloom china set (labeled FRAGILE several times several places on box) is packed at complete bottom of at least 10 foot high moving truck. On top- (photograph shows this as well) of china set , is full 2 feet by 2 feet book filled with Thoreau (author) books. Noted ensure s is on box.
18. Stacking is an on-going issues and at several points at times *** warns that other Fragile items, such as items from china cabinet -marked FRAGILE as well are near bottom, or balanced on heavy items. Ryan allows and encourages (with sarcasm) photos .
19. Upstairs dwelling 3 movers, Darrian, Chris, and Nathaniel are becoming very frustrated as they are told to just focus on boxes and that the plan with be only boxes .
20. The 3 men realize that - as *** noted to Ryan herself- that if boxes are brought first (knowing the truck is already 1/2 full) and then 2nd truck will come for furniture -boxes will block furniture, impeding the move.
21. Men upstairs very upset-realizing no 2nd truck coming, time will be almost twice expected.
22. Darrian is feeling faint and not able to do much. He is resting more than working more that 50% at first location.
23. Darrian calls wife and suggests needing ambulance and ER.
24. *** offers to drive him to ER, and Ibuprofen.
25. *** 's daughter began giving Darrien medication, Ryan runs over and takes Darrian away.
26. *** calls Jeremy- again Jeremy assures a

Questionable charges and failure to provide a refund after a month.
First complaint is the quote over the phone was substantial to the actual price they give you after your furniture is loaded and waiting at the final destination. Basically they will not offload until you pay and at that point your bill is massively inflated. I was quoted at *** dollars an hour for the move and since it is a local move of less than thirty miles and additional one hour labor would be charged for the transit. So I agreed on the phone for the movers and paid a *** dollar fee to lock in my date. Keep in mind my move was approximately 3 miles down the road and they did not have to pack or move any boxes. I only needed three bedrooms and living room furniture moved. I already moved all the small stuff myself. Once all my stuff was loaded and we got to my new house my bill was shown to me. *** plus dollars. They had taken about four hours to load all my stuff and I was confused. They said they can't unload the truck until the bill is paid. I had them show me the bill and it had 10 hours labor plus fuel charges another hour for transportation and about *** dollars for packing materials of which I saw a few rolls of shrink wrap and that was about it. I talked with Tom *** and Jeremy on the phone and ended up with only a *** discount because they said they should have sent a four man crew for the job. They also said they would refund me any of the labor hours not used after the job was done. I Didn't feel like I much of a choice and paid the bill. After helping them move my stuff inside and putting the beds together myself the move was done. The clock was now stopped and they called Tom. Tom called me and said I would get *** credited back to me. My wife then notice my bar glass shelf had been broken and also my couch severely scratched. The movers took pictures and said they would send me a claim form. I have received nothing. Also I have contacted them several times about my refund and they keep telling me they already credited me and it's my banks problem. I called my bank and they have no record of a credit or any pending transaction. I am always told they will look into it and call me back. I feel they are scamming or just plain terrible business operators. Not sure how I had to pay *** for gas and transportation of 3 miles. I feel like this is a gouge they added because they have your furniture on the truck and put the pressure on you to pay or not get your stuff offloaded. Plus how long does it take to get a refund when they took the money from my account in 2 minutes but can't pay me what little refund they owe.

The company quoted me a price a month in advance, changed the price when they arrived and held my items hostige until I paid them over ***
I called all my sons moving company (Newport New, VA location) and stated that I was looking for a professional moving company for the end of June 2019. When I spoke to Carvell I let him know my availability so that an assessment of the things to be moved could be scheduled, but he stated that they were busy and extremely professional and a phone assessment would suffice. We did a run through of my items in each room. I stated that I would have everything packed, labeled and color coordinated to let the crew know where the items went. He commented about how they loved organization and how it would make the process that much easier. I let him know that I appreciated his help because I had many disabilities from my 8 year active duty tour and I need someone professional so that I wouldn't aggravate my injuries by moving things on my own. He was more than happy to schedule me with a *** deposit. On Saturday June 29th I called to make sure that things were still on track for our scheduled and reserved date of June XX XXXX at 1200. An employee named Thomas let me know the crew would be able to come a little earlier which was perfectly fine. The initial estimate was for 3 men, a truck, supplies and 3.5 hours for a total of *** When the movers arrived, after a brief walk through of my home they immediately called the operations center and said that they needed more time. Thomas then told me the crew needed an extra 2 hours. The lead mover said 3 hours to move me out and the other 2 hours to move me into the new place. He also stated that it would take the crew 45 minutes to move boxes and then they would load the furniture. Two hours had passed *** and the only things moved were boxes from down stairs. They took the drawers out of my dresser exposing some extremely private items of mine which I was told by Carvell I could leave in the drawers. They put 3 holes in the wall moving furniture and did not move all the items onto the truck. I ended up making 6 trips from the place I moved out of to the new place off loading things from my Ford expedition that I had to move myself. I have aggravated my back injuries and will be seeing my doctor in the next week to assess the damages done. I just started a new position with the DOD and I may be looking at down time. It took the crew 7 hours to load things onto the truck. The entire time there were only 1to 2 guys working at any given time and I have pictures of them LAYING DOWN and standing around. Every hour or so I was on the line with Thomas giving an update and he would insure me that he was going to fix it or find out what the issue was. When they finally arrived to my new address I called Thomas to see what the hold up was at this point and he told me that I had to pay *** before the crew could off load. That conversation ended quickly. I then proceeded to call the police to see if they could assist in any way. Next *** called me and said he was cutting me a deal because after 8 hours of labor over time charges started, so he was going to bring the price down to *** because he would hate to have the crew take my items back to the warehouse and charge me *** a night for storage. I ended up paying the *** (this is in addition to the *** deposit) to get my things and move on. It had already been an 8 hour moving day and they still had to off load the truck. It took the crew an additional 4 hours to off load my items. The lead mover asked if they could just put the boxes in the front room instead of organizing them because it was getting late and they were tired. At the end of the day I paid *** and spent 12 hours with lazy, lying, scamming movers, just to move me out of a 2,100 sqft home into another 2,100 sqft home that were 5 minutes apart. I have never dealt with anything like this and I am extremely offended and irate that this company is still in business and would treat anyone like this. I've sacrificed alot for this country and to be ripped off like this is insulting.

My move with "All My Sons" movers was 4700 pounds and I was told my cost would not exceed *** with no additional fees for supplies, overtime, gas, mileage, etc. The price was capped at *** with a *** deposit. When it came time to unload, the price suddenly exceeded the cap by about *** We spoke with Paul, a manager, who initially blamed his employees, then went on to say part of the charge was for labor, but he eventually lowered the charges to the original quote. While the movers finished unloading, their on-site supervisor handed out paperwork for us to fill out and told us how they 'rely on tips? for income. We began unpacking items after they left, and we began to see evidence of damage of varying severity on many items. The movers positioned items so that the damage was not immediately obvious, only after pieces were unwrapped or pulled out from behind other items was the damage evident. On our sideboard, the left side was busted so badly that it completely separated from the cabinet, leaving it unusable. A memory foam mattress had a hand size chunk out of foam out of it, as if someone had grabbed it in that area while lifting and the foam tore out. Other damages included gouges, dents, scuffs, and scrapes on several pieces of furniture as well as on a TV, and also a large dent in a tool chest. An expensive dining room cabinet was gouged on the top, the matching table was scraped, and the badly dented tool chest contents were in a jumble such that drawers would not open. We made a complete list of the damaged items with pictures. Their contract terms and conditions state that 'Except in case of negligence of the carrier or party in possession, no carrier or party in possession of all or any of the property herein described shall be liable'. On May 28th Paul promised that he would send us a damage claim by email, to report and file damages, but over 72 hours later we have received nothing.
Product_Or_Service: All My Sons Moving
Order_Number: XXXXXXX

Estimator never did walk through. 30 minutes before job, manager called saying was going to cost most to do the move.
Spoke with an estimator who said he would come by to do a walk through, but never showed and instead tried to estimate over the phone, quoting a simple move at around *** dated 5/25/2019 for move on 6/1/2019. 30 min prior to truck showing on 6/1/2019, get a call from Paul wanting to go over what needed to be done. Same conversation I had with the estimator. Paul said that the estimate was too low, it would cost about *** more...30 min before the truck was scheduled to show!!! I said the estimator was supposed to COME TO THE HOUSE to see what I wanted done. Paul admitted that that was wrong of the estimator and that Paul has been cleaning up that estimator's messes. I said I agreed to the estimate. Paul said I was free to cancel the move...now less than 30 min prior to my scheduled move. I said I needed to move today (6/1). Paul said the move will cost more money. I said that I will not be able to give a good review. Paul said that he'll then cancel the move. I asked why. Paul replied because of what I just said. I said I needed to move and told him not to cancel. Since Paul changed the arrangements of the move, my originally quoted price was applied to the pick up portion, but the additional charges was applied to the drop off. I'm thinking I was charged twice for fuel, truck, mileage. The tablet used to "sign" everything was confusing and kept dropping offline. To get my property off the truck that damaged my property, I had to agree to an additional *** cost due to the estimator's screw up. Paul said he was not going to do at *** move for the agreed upon quote of *** Again, I'm behind a rock and hard place. Paul was very condescending in our discussions. I had to agree to the additional charge to get my stuff off the truck. This has been one of the worst customer service experiences I ever had. Paul even accused me of adding stuff on to the original estimate. He was not part of that phone call and again, the estimator never showed to see exactly what I wanted moved. There was a lack of professionalism, attention-to-detail, integrity and accountability. I question whether this last-second holding the customer hostage with cancelling a move last second and/or get property off a truck to charge more money, is a common practice with this company.

Missing televisions
All My Sons moved me from my place to an storage unit on April 26, 2019. The guys were supposed to show up between 12:30 and 8pm but I received a phone call at 9:00am asking if they could come out early due to a cancellation. I was at Walmart at the time and said I wasn't ready. He asked me what about 11:00am and I said that is fine. When I got home, the doorbell rang and it was the movers at 9:30am. They said the office didn't communicate with them and they could help me pack. This of course caused a delay in getting out the door because I wasn't ready, which cost me money. The guys were nice but they really did not stack my items in the unit and I have missing tops from my plastic containers. Just items thrown in there with no consistency. I paid the manager on the telephone and I even asked what about a discount because of the hassle that I went through with them showing up early and he said he couldn't. That night, even though I was there with two movers, I couldn't remember if I saw my flat screen tv or the smaller tv in the unit so my son and I went in the unit on Sunday to look for them as I placed additional items in the unit. He was very upset at how the movers placed my items. He did not see the tv and neither did I. The way the items were put in there you can't see everything but the larger flat screen should have been visible. I called the moving company immediately on that Sunday afternoon and told them I didn't see my tvs and they told me that the manager would call me back.

I never received a call so I called back and explained what happened and I was told that the guys had left for the day and they would ask them the next day (Tuesday) if they remembered the tvs and call me back. I once again did not get a call and I called again and spoke with Chris. Chris said he spoke with the guys and they remembered the tvs but did not know where the tvs were. Chris told me that he would have the guys come out on Thursday with me and they would pull everything out the unit and locate the tvs. He got my schedule for Thursday and said he would call me back with a time. Once again, Thursday passed and I purposely did not call back to see if they would ever call and I did not hear from them. On Friday, I called the corporate office and spoke to a Claims/customer care specialist and he actually tried to call Chris's office and did not get an answer. He said he would have them call me back but he could not put a claim through until he knew the tvs were missing. I never got a phone call back from any one and today is Tuesday, May 7, 2019.

The tvs are no where in the unit to be seen. If they put them in there, they need to be responsible and show them to me. This company was happy to show up early, charge me for that, take my money and they never called me back not once! The unit is a mess and they need to stand by what Chris promised that the guys would come to the unit and show me my two tvs. One was a 50" and the other was a small flat screen with the back to it (older style) maybe a 19" or larger. I have my smaller flat screen(older style) that is in the unit because I put that one in there but I just don't see the others. I was by myself and could not see everything when they moved my items into the unit but they are no where to be found.

Thank you.

AMS staff barely worked unless they were being watched. They also damaged the property I was renting and several furniture items.
AMS sent 4 movers to my house for my move on 3/23/19, but only one or two of them ever worked at any given time. They would stand in the front yard talking and joking until they saw me looking at them. A few of them admitted this was their first move, and they all kept saying they were going to quit. The supervisor got angry because the move was taking to long and told us this was "his first day and his last day." They also took a 45 minute lunch break on my time, while I sat waiting for them at my new house since they told me they were following right behind me. This caused a 2 bedroom move to take 7 hours. I was also told that all mattresses would be covered for the move, which they did not do. They then dragged my King-size mattress through dirt and mud at my new address. They also severely damaged my King-size bed frame by knocking out a chunk of wood on the footboard and scraping it to the point where it cannot be repaired. In total, this move cost over *** which was paid via AMEX. I have moved multiple times, including overseas, and I have never had a move take this long or had such negligent handling of my items.

This company is ran by *** They *** a large change jar, ray ban sunglasses, an echo. They messed up the door frames and furniture. They hold your stuff on the truck until you pay them and jack the price up. No receipt when requested one. The owner will not help even though its his workers. please read the reviews on

The nightmare began with a great sales team fielding my initial call. The gentleman was unusually nice and cordial and so much so that it did make me wonder, why? I think I understand the answer to that question much better now. The gentleman gave me what I thought was a fair quote for 3 movers and a truck, I made a *** deposit, the move was about a month away so that was that. Fortunately, I saved the email for my initial quote which I was told was lower due to the move being out of season. If anyone finds themselves in the unfortunate situation of having gone with all my sons as I did make sure you save any "discounts" you receive from them as they WILL absolutely do their best to not honor them!

Time went on as the moving date approached, and as the day neared (a little less than a week before) challenges presented themselves and I was hoping to be able to move the date one day before the initial date. I again called the sales team, in which I had no expectations this request could be accommodated but it was and again, a different gentleman that the first I spoke with was unusually nice and personable. He agreed to move the date one day back, same terms, same time as agreed, movers arriving at 11 AM - 1PM and calling me ahead of time. Important to note here I was also told they were coming from another move and that's why the time may fluctuate but wouldn't be before 11 AM which was important to me as I had things to do ahead of time.

The real fun began the day of the move where I started receiving calls at 6:30 AM which woke me out of a dead sleep. I didn't recognize the number and never really pick up the phone if I don't so I let it go to voicemail and went back to sleep. I received numerous calls and emails which threatened that if I did not call them the move would be cancelled after that. At 8:30 AM I spoke to one of the movers who called me by the wrong name and told me I was late and the move was supposed to start a half hour ago. I told him that the move was not supposed to start before 11 AM. After battling with them for a while they agreed to start the move at 11 AM. They showed up at that time and the move began, 2 of the 3 guys were great, very friendly and did almost all of the work, so I tipped them and bought them food. 1 of the guys, the one who couldn't get my name right was in charge to some degree but mostly sat in the truck. When moving in items to my new place, he was alone in the truck, and broke 2 of 3 expensive framed sports jerseys I have. No one really knows how this would of happened, and to say the very least, this occurred under suspicious circumstances. I have no doubt he did this on purpose but will digress and stick to the facts. After breaking my personal goods, the one who broke them told me they would call me the next day and discuss paying for them. They told me for sure that my items would be covered. After the move was complete, I went to pay, in which as predicted by this point, was for full normal hourly moving *** vs. *** I was quoted). I told them that was incorrect, they said unless I had proof that was the price. Fortunately I saved the quote and after more eyerolls and delay they did honor the *** but this obviously shouldn't of even been an issue.

The following day, of course, I received no call regarding my broken frames from the company. I called them later in the day was put on hold for an unusually long amount of time. Talked to an individual whom mailed me the insurance forms for my claim. The claim forms were ridiculous, in small print and 4 pages long and also required to be notarized. I went out and got a quote from a company regarding the framed jerseys, it was going to cost anywhere from *** for each to have them fixed. I requested an even *** to fix the jerseys on the form and had it notarized. Keep in mind, to complete the forms and all it required it took me 3-4 hours minimum. I emailed all requested evidence regarding the claim request including pictures, quote, statement and notarized document.

Approximately 2 weeks later I received a response. It essentially stated that they only cover damage of *** per pound/article. Therefore they offered me *** total for my troubles as well as another signed statement by me stating I would not discuss my horrible experience with this ridiculous and terrible company to which I'm obviously not agreeing to. Why would they have you do all this work and not just tell you this up front? Why would they make you jump through so many hoops? The answer to all these questions is simple, this is a horribly run and managed company. They clearly spend a lot of time and money on the front end to have very nice people make deals they have no intention and maybe even ability to deliver on (no pun intended). I will go out of my way to tell friends, family and anyone I speak to about how terrible they are. I'd advise everyone to stay very clear of this company, they are HORRIBLE!

The company moved the items from my condo to our house and I have not received a receipt as promised, though my card was charged as agreed. I called twice Sunday night, twice on Tuesday, and again today (Wednesday). Each time I called a 'moving specialist? answered the call, attempted to transfer me to the Newport News store, only for no one to answer. On Sunday the phone simply rang and rang, looping through the automated phone system. On Tuesday a rep took a messag for someone to return my call on Wednesday. When I did not hear from anyone, I called again today around noon, being told that billing would give me a call. I called again at 4:36pm and was told the office was busy. It should not be this difficult to get an itemized receipt. I also have concerns regarding being charged until 4:30pm for my move, yet the movers left at 4:14pm. They tried to leave at 4:00pm and I requested they stay to unpack items from our cars. I would like to be refunded for the 15mins not used as the policy is to charge in 15 min increments after the 2hr minimum. Finally, as the movers were attempting to park in our driveway, the loading bumper scraped our driveway leaving damage.
Product_Or_Service: Moving
Order_Number: XXXXXXX

Recently used this company for a move. Overall service and billing was unacceptable.
My account# with this business is XXXXXXX. Services were provided on Saturday, May 19, 2018. Payments were made on the spot with credit card. While this company was moving my possessions from my townhouse, the walls were damaged, to include a gouge in the wall, smudges and numerous scuff marks that I cannot remove. These walls will have to be-painted The crew was polite but did not make much effort to get finished. I checked on them at one point and one guy was standing around texting. The others started working when they saw me upstairs. Upon arriving at my new house, they sat in the truck for over 20 minutes. When I went outside and asked if there was a problem, they said they were doing "paperwork" (all 3 of them). I was being charged hourly for moving services. Once they finally got out of the truck I was asked for full payment, which I provided. After an hour or so, I was told that I needed to pay more because it was taking longer than they expected. I had no choice but to pay due to half of my belongings still being on the truck. The whole process was hourly and I was charged for their texting time, break time, paperwork time and lack of effort. My wife and I finally started to take some of the items from them at the door and carried in ourselves. I called their office to discuss and was told someone would call me back shortly. After 2 days, I have heard from no one. I called again and was told someone would get back to me. Called customer care and was told I needed to fill out a claim form. I'm supposed to be out of the townhouse in one week and the damage will result in losing at least part of my deposit. Additionally, being charged hourly for time that wasn't spent working is unacceptable.

Breach of contract as furniture was not wrapped and protected, lack of supplies, inexperienced movers damaged more than 50% of my furniture.
All My Sons Customer *** Danny (sales rep)from All My Sons Moving company showed me a video on his computer that stated all precautions such as wrapping railings and covering floors with protective materials would be done to ensure no damage to walls or floors during the moving process, stated that all furniture would be wrapped in protective blankets to make sure no damage was done.
Our move on Feb 28, 2018 started and I was immediately concerned because one of the crew stated that they only had about 24 moving blankets. I asked about this and was assured that all my furniture would be wrapped and protected. Charles stated that there were several other moves for the day that took priority and there were limited supplies for my move. He said that nothing would be damaged as they would use the plastic wrap to protect my possessions. Things went from bad to worse quickly. During the moving process there was no leadership. They tried to move furniture without disassembling it and put many gashes in the walls. They tried to force furniture through doors, scratching both the furniture and destroying the walls as well as sliding furniture across the wood floors creating scratches in multiple places. Furniture was not wrapped in blankets or plastic wrap, was loaded into the dirty trucks and not packed to ensure no damage would occur. I found Charles wrapping some pictures in pieces of cardboard on the top of my dining table. I asked him not to use my table top as I did not want it scratched up (it is wood) I moved the items off the table to a countertop and discovered multiple scratches on the tabletop from the boxes scrapping as he was wrapping. I was called away and returned 5 minutes later to find him again using the table to wrap pictures. As my belongings were being removed from the truck, furniture was slid along the floor of the truck, box springs for our beds were not wrapped and the mattresses were wrapped very little. Furniture that was unprotected due to no blankets being available was stacked on top of each other and the crew climbed on it to remove items from the truck. Almost every piece of my furniture has some type of damage associated with this move including gashes/scratches in the wood, broken legs torn off from sliding across the truck bed and torn off and missing knobs and handles. Box springs, mattresses and upholstered furniture is dirty from being exposed to the truck floor with no protective covering. As they moved furniture into my new home, they again forced items through doorways damaging both the doors and furniture. Furniture was reassembled wrong I had to supervise all beds being assembled as they were not being done correctly.
I was reassured by Charles that this was the worst move he had ever seen, he had taken pictures of all the damage, had sent them to Irvin and would make sure the claims department also got copies as proof of all of the damage that was done. On Friday I called and asked to speak to Caleb ***, he came on the phone but immediately transferred me to the claims department. I called back and *** (a Regional Vice President for All My Sons) answered the phone, said he was on another call and would call me right back, never happened. I called again and was told there were issues with the phone, the phone went dead, and I never received another call. I called again on Monday, March 5th, spoke to Irvin and was told that either he or Caleb *** would call me back later that day, never happened. At this point I am very upset with all of the damage, lack of response from the company and the ridiculous claims process that will not result in fair compensation for my damaged furniture. Claims said there was additional insurance that could be purchased to cover damages, but this was never offered to me.

I hired All My Sons Moving & Storage for my move. The move took way to long, my belongings were destroyed and my home left in shambles.
Account # XXXXXXX Move Date: 11/02/2017
Movers: Jawan, Kahlil, Jakarri
I am a military veteran who has moved many times over the years both throughout Europe and around the US. My experience with All My Sons Moving and Storage of Newport News LLC was the absolute worst and most ridiculous move I have ever had. I had everything packed in boxes and ready to go. The move should have taken about four hours total, it took seven hours. Right off the bat one of the crew made it very clear that he did not want to be there and was not going to do any work. He complained all day that the company treated him like a slave and he wasn't taking it any more. An hour into the move I found this individual laying on my couch. I paid *** for three professional movers to move and care for my belongings. This is not the service I received. Instead I got three inexperienced, rude, lazy, purposefully destructive, disrespectful, unprofessional children who nearly got into a fist fight with one another in the front yard of my new home screaming racial slurs and cussing at one another. After the altercation they were so upset they began literally kicking my belongings off the back of the truck onto the ground and tossing them into rooms leaving my belongings broken and my home in a complete shambles. Items wrapped for the move were not unwrapped and items taken apart for the move were not put back together. Aside from what was broken in boxes many of my antique furnishings were scratched, dented and broken due to improper moving and packing in the truck. The men also came unprepared. I had to give them boxes to replace the ones they dropped and broke. I even had to let them use my tools and tape and I was still charged for materials. The complete lack of respect shown for me, my belongings and the company these men work for was insulting and embarrassing. After all of this I have still not received a receipt.