All My Sons Moving & Storage of Boulder

We Have paid for the Hardwood floor damage to be fixed We are all squared away with Mr***

Complaint: [redacted] I am rejecting this response because: The business can deny any responsibly but the fact is that we did not have bed bugs prior to movingThe areas that are affected are the ones that the AMS wrapped in their moving blankets While they may have "cleaning protocols" there is not indication of these on their website for the consumer not a guarantee that they are followed The house that we bought did not have bed bugs ***, a professional company, has dated our infestation to the time of our moveWhile you may not have female workers at your site that does not mean that they do not existThe worker that I spoke with is at your Help and Feedback number listed on the website I have also spoken with a Kyle, Jacob, and JohnEach person acknowledged the problem, promised a claims packet, and gave me a timeline for receiving itI have also emailed without response The claims packet did not come until after I started this process I will continue request compensation for the cost of extermination, loss of property, utilities, and lost wages due to the time off necessary to have [redacted] at my house and prep for their treatments Sincerely, [redacted]

I apologize, I'm not sure who your emails were going to but I did not receive the Invoice, The $credit has been applied to your card ending in ***Please call me at the office at [redacted] if you need anything else

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I received an email just within the last hours apologizing for not getting the paperwork sent to us On top of that the mailed the documents to the storage facility and not our mailing address as given in the complaint and other correspondence we have received This is just a ploy to delay the processJonn McCall

I apologize you had this experience with my companyWe have started a claim with our customer care departmentYou will be receiving a claims packet for the damaged furniturePlease let me know if you need need anything else

I apologize that your TV was damaged during your move, I was not made aware there was any damage to the TVDid you call our customer care directly for the damage? So yes they would have checked to see if you purchased insurance during your move or if you went with the cent valuation I do see in your file you declined the insurance and went with the valuation of cents per pound per item That's why they offered you the amount they didI will reach out to them and reach out to you to make this rightagain I apologize that your TV was damaged

I'm the general manager and opened this office years ago and I have never had this problem ever and I'm not too sure what female you spoke to, I don't have any females that work in my officeAgain I'm sorry you are going through this but to say this happens all the time is not true at all I have contacted the customer care department to reach out to you

First of I would like to apologize that you had this experience with our companyThe customer did sign the document before the move agreeing to cents per pound per itemThere was an option to purchase full valuation of her move and she declined it We are willing to give her $back it was an older model

Yes our customer [redacted] called on the 4th of April, Her quote was for men @and hour with hour travel, hour labor Minimum and 12%fuel We did email the quote to her on the 4th of April and it shows she received it on the 4th of April at 5PM Jacob my Manager called [redacted] on the 6th of April to go over the confirmation of the moveHe went over the quote with her and she confirmed she had no questions on the quote and confirmed she received the email with quoteWhen the crew arrived on move date the driver went over the quote with her again and she signed the estimate of $before the move startedI called a hour into the move to check in on the crew and [redacted] said the crew was great and moving fastThen when the crew arrived at the offload to run charges her BF [redacted] called and right off the bat started yelling and making threats towards me and would not even let me get a word inAt one point he even told me things are going to get physical and wanted me to come to the houseWe never once even talked to [redacted] about the quote The crew started at 8:00AM and finished at 10:45AM we charged hours of labor which at the rate of $hour = $We charged hour of travel which was stated in the quote of $plus the 12%fuel which was stated in quoted which was $for a total bill of $Below is the email we sent to [redacted] that she confirmed she understood and received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
I apologize that Mrs*** did not have the best moving experience periodI take pride in my customers knowing about every single charge that will occur during their move before the move startsIts procedure for us to send an email
quote to the customer the day the schedule the move withOur emails do state there is a standard material charge for shrink wrap and tape, which is $49.00, quilt pads are freeShe did receive this email on the 27th of September right after she scheduled her move with usNow its very important to us here at All My Sons Moving and Storage of Boulder to make sure the customer is taken care ofSince Mrs*** did not have the experience we stride for here I'm willing to take the cost of the materials we used for her move and refund the $for shrink wrap and tape
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response from All My Sons movingIn the future, I STRONGLY recommend that their agents tell up front all the charges that might/ will be incurredIf I had known while talking - times at least- to the agent that there was a 12% charge for fuel AND a set charge for packing materials, I would not have been so annoyed and feel that the company was not honestI will happily accept the $packaging fee backThanks*** ***

Hello Mrs***, I apologize you are going through this. I assure you we have never had this problem arise before or after your move with any other customerThe trucks are inspected and cleaned every night when the crew arrives back to the office Also the crews are trained to look for
bed bugs when they arrive at customers house and crews will not do the job if they see any signs of themAs far as the claims package goes I do see that Amy G*** sent the claims package on January, 15, She is with our customer care departmentIf you have not received the claims package Please call customer care @ 214- 329-0511 and your customer ID is ***. Also I have never spoke to you if you have any issues getting a hold of customer Care please contact me in the local office at 720-575-My name is Ryan D*** I'm the General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm not sure what he is talking about not receiving any of the paperwork he signedI emailed him all documents regarding his move and it shows he received themI can send the BOL to him again if he would like or send it to him through here

Yes, I received Mr. [redacted]s Email Friday night regarding the claim. We have sent all his information to our customer care team to open up a claim. Along with sending his BOL and other documents regarding his move.   Please let us know if you need anything else.

Initial Business Response /* (1000, 5, 2015/06/29) */
This complaint is for offices located in Denver and Boulder, NOT Colorado Springs, will you please remove and ask customer to file complaint with correct city/office. thank you! Our customer can also call the customer care team at...

XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 21, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Absolutely none of what he said happened was the truth. Totally manufactured to suit himself and probably to try and get out of his responsibility regarding the situation, as a business man. I explicitly told him of the items I had and never did the [redacted] office try and contact me. I called to confirm 3 times in advance of the move and 5 times during the day of....never did I raise my voice to either the [redacted] office or to the [redacted] office. There is so much fabrication of the events by [redacted] the manager, that it would be impossible to clear up any further, except to say that he clearly must have me confused with some other person. I insist on reimbursement for the shoddy way I was treated and for the broken contract and excessive costs.
Final Business Response /* (4000, 24, 2015/07/24) */
she never called back to confirm with [redacted] she called me at 12pm on the 31st asking for help, she told me she had a budget around $600. I told her multiple times over the phone what her scope of work was and how long she could keep my guys so she would not go over budget. During the move once the guys went over that scope of work she said well I can afford around $1,000 so keep them working. She signed the paperwork which I attached, I did not charge her any more then what was stated on the BOL. I did not have her confused with any other customer, because I kept detailed notes in her file regarding her move, but to show good faith because I want my customer to be taken care and most of my social media sites for AMS boulder show I do Im willing to settle this and take $200 off her move

I apologize that your TV was damaged during your move, I was not made aware there was any damage to the TV. Did you call our customer care directly for the damage?  So yes they would have checked to see if you purchased  insurance during your move or if you went with the 60 cent valuation....

I do see in your file you declined the insurance and went with the valuation of 60 cents per pound per item.  That's why they offered you the amount they did. I will reach out to them and reach out to you to make this right. again I apologize that your TV was damaged

Yes our customer  [redacted] called on the 4th of April, Her quote was for 3 men @129 and hour with 1 hour travel, 2 hour labor Minimum and 12%fuel.  We did email the quote to her on the 4th of April and it shows she received it on the 4th of April at 5PM.  Jacob my Manager...

called [redacted] on the 6th of April to go over the confirmation of the move. He went over the quote with her and she confirmed she had no questions on the quote and confirmed she received the email with quote. When the crew arrived on move date the driver went over the quote with her again and she signed the estimate of $1000.00 before the move started. I called a hour into the move to check in on the crew and [redacted] said the crew was great and moving fast. Then when the crew arrived at the offload to run charges her BF [redacted] called and right off the bat started yelling and making threats towards me and would not even let me get a word in. At one point he even told me things are going to get physical and wanted me to come to the house. We never once even talked to [redacted] about the quote.  The crew started at 8:00AM and finished at 10:45AM we charged 2.75 hours of labor which at the rate of $129 hour = $354.75. We charged 1 hour of travel which was stated in the quote of $129. plus the 12%fuel which was stated in quoted which was $58.05 for a total bill  of $541.80. Below is the email we sent to [redacted] that she confirmed she understood and received.

Initial Business Response /* (1000, 6, 2015/08/28) */
I'm sorry Mrs. [redacted] that you did not have a good experience with us. On the day of the move you called us and explained that you were not happy with the guys and we wanted to correct the situation Immediately so we changed your rate from $159...

an hour to $129 an hour and we took off the material charge. So a total amount of $191.50 we took off. I did come meet with you regarding the mattress and I did say I would take care of the mattress cover that was dirty. Which we offered the $120 for that you declined as far as the mattress foam goes I attached a picture below. I'm not sure how my guys would have done that since a cover was over the foam and you can see knuckle prints in foam. This could have been caused before hand. What I'm willing to do is find a person who is specialist in this field and see if he can fill the hole in.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response misrepresents what happened. All my sons reduced the rate because the men were so slow and incompetent in making the move. I did not discover that the mattress was destroyed until later that day when they were gone. I called [redacted] on Monday to report the blood stain and the shredding around the edges of the mattress. He saw it a week later and said, "This is wrong. We will take care of this." He was referring to the mattress. We later discussed the bloody cover. If there are "knuckle" holes, his men made them. There is shredding around the entire mattress, not just in one place. I witnessed his men dragging the mattresses, grabbing it by the edges mishandling it even after I shoed them how to carry it properly. [redacted] promised to replace my mattress. I refused the $120.00 because that mattress cost over @2000. Had I accepted their $120.00 offer, they would have closed the complaint. The mishandling of this mattress voided the 10 year warranty.
I have attached four photos that I took an hour after the moving men left. I placed the pieces of foam next to the holes they made when they dragged the mattress.
[redacted] seems to be implying that I made the holes and shredded the mattress. I am 67 years old and have arthritis in both hands so to do so would be quite painful. Besides, why in the world would I intentionally destroy a brand new mattress that I had used for only 10 days? His implication is clearly absurd.
I hope the Revdex.com recognizes and supports my claim that All My Sons ruined my new mattress. Clearly, by firing the tow men they sent to move me, they recognized the incompetence of the men. The men were not well trained; as a result they caused me financial damages.
Final Business Response /* (4000, 10, 2015/09/15) */
During the confirmation we told the customer at no cost to her she would be receiving the standard valuation of her move which is 60 cents per pound per item. She declined insurance through the 3rd party insurance.
Final Consumer Response /* (4200, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The severe damage to my $2000 mattress was the result of mishandling by untrained employees of All My Sons movers. [redacted], the supervisor, fired the two men immediately after they completed moving my belongings. [redacted] stated that he realized they had mishandled the move.
Furthermore, when [redacted] came to my home and saw the severe damage to my mattress he said, "This is wrong. We will fix this for you." He clearly indicated that All My Sons would replace my mattress. He admitted to being guilty of sending unqualified and inadequately trained employees to handle my move. Surely insurance does not apply when there is (1) admission of guilt, and (2) negligent employees. Further admission of the fact that [redacted] hired untrained employees is that he deducted several hundred dollars from the total of hours because he and I discussed how incompetent his employees were. [redacted] clearly knew that these two men were not properly trained. At one point [redacted] also said, "They are lazy." As a representative of All My Sons, [redacted] at first offered to do "the right thing" and replace my mattress. Were he to take an oath in court, he would commit perjury if he said otherwise.

Revdex.com:This is all I have asked for. A reasonable settlement is all I am asking for. Thank you. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]