All In One Moving and Storage

Complaint: [redacted] I am rejecting this response because: Your business practices are piss poor but you are already well aware of thatYou stronghold your customers into making them change dates, overcharge when you can and you take advantage of people who just want to work with an honest company that will move all their worldly possession from one place to anotherYour customer service is so poor that my original contact passed the buck off to others in the office instead of dealing with me directlyWhat does it matter to you anyway, you have my money but you certainly don't have my respect Unkindest Regards, [redacted]

In response to Mr [redacted] , we apologize he has issues with his shipment and price, however he had informed our salesman Joseph that the woman present was to let us in and would be handling the move Following the landlord's instructions we packed up the items she instructed us to Mr [redacted] was aware that paperwork had to be signed and gave his former landlord the authority to sign the papers, otherwise the move would have never taken place In regards to the items of his desk being cleared out, it is stated in our order for service that was emailed to Mr [redacted] that all drawers must empty in order to be moved, which is why the contents were emptied as we were instructed to take the desk Also in our contract it is noted that payment must be collected prior to unloading of any furniture It is unfortunate that Mr [redacted] is now stating he never gave authority for paperwork to be signed as that is not the case, had the paperwork not been signed, there would have be no move We cannot issue any reimbursement as all charges are warranted and were assessed based on services performed and additional volume that his landlord instructed us to take Again, Mr [redacted] communicated very clearly to Joseph that the former landlord would be there to grant access and be in charge of the move

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I still want an investigation done on the company I utilized and the relation to them both as it comes up in the future Regards, [redacted] ***

The customers first available delivery date was 8/Our delivery time frame ranges from 14-business days in which the customer signed agreeing to As of today it has been business daysThe customers belongings are currently on route and customer was left a voicemail on 8/ informing her soDelivery will be in no later than days

Complaint: [redacted] I am rejecting this response because:My personal belongings were picked up on the morning of Friday July and I was told (by Alan when I scheduled the pick up) that my items would arrive in [redacted] within 2-weeks of the original pickup date, which is dramatically different from what the representative of the company is suggestingFurthermore, in their response to my complaint, the representative for All-In-One stated they left me a voicemail on 8/and that they guaranteed delivery would take seven days "at the most." My personal belongings just arrived yesterday (Wednesday 8/31), which is two days later than what the company "guaranteed" in the response and the voice mail, which was actually left with my boyfriend who is still living in [redacted] I have told the company several times to stop calling him because he merely made the quoteNone of his items were included in the shipment nor did he pay for any of the moving expenses.This week I have spent approximately one hour on the phone with All-In-One (specifically, Pam)On Monday, Pam said that I should expect a phone call the following day (Tuesday 8/30) so the truck driver could scheduled a drop-off time for my shipmentOnce again, this didn't happenI called Pam back on Tuesday around 2:MST and I was once again GUARANTEED I would receive a phone call from the truck driver within one hourThis may be a huge surprise to you, but this promise also never came to fruitionAs a result, I called All-In-One for a third time Wednesday morning and was told by Pam that they were unable to get in touch with the truck driverShe once guaranteed that both she AND the truck driver would be calling me back with more information, but I never heard from her againThis situation has caused me immense distress as I have just started a Ph.Dprogram in Geology and I ended up having to purchase items to replace a lot of things contained within my shipment (e.g., notebooks, office supplies, camping gear, necessities for my three cats)Not only did I pay for these services in full, but I even tipped the two gentlemen who picked up my shipment $each! In response to my prompt payment of the entire balance owed to All-In-One, they lied to me and held my personal possessions much longer than they originally told meI feel like I have been taken advantage of and that I deserve monetary compensation/a refund for the unnecessary financial, emotional, and physical distress that this company has caused me over the past monthNo customer should EVER be blatantly lied to, nor should they be strung along for weeks on end with no idea where their most precious possessions are Regards, [redacted] ***

Tell us why here...Our delivery time frame ranges from 14-business daysMs [redacted] was informed on 8/that she should be receiving her goods in no later than week which was our estimated time of arrivalIn order to maintain customer satisfaction, we are willing to compensate Ms [redacted] $

Complaint: [redacted] I am rejecting this response because: I understand what the contract says but that is not really what my complaint it about If you want to address the issues of promises or running up the bill I am more than happy to discuss it Your drivers in fact were not profesional, neither your customer service You have also failed to address the inappropriate actions of your owner who cursed out my partner and was at best rude and at worst abusive on the phone Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Although the representative from All-In-One claims the company prides themselves on making sure their customers are satisfied, their actions do not reflect this sentiment in the slightestUpon reading their response, the only appropriate phrase the comes to mind is "actions speak louder than words." As I have already stated in my previous responses, when my items were being stored at the warehouse in [redacted] it was impossible to get ANY information about the status of my shipment (e.g., when the next truck would be arriving to begin another cross-country trip, how many orders needed to be shipped before mine could leave the warehouse)There were points that I was literally on the phone begging one of the employees (Pam) to give me ANY information that she couldIn response to my requests, I was simply told that they "didn't know" where their trucks were or when they'd be coming backHow does this type of response constitute acceptable customer service? Does the company, which has a dispatch department, simply not communicate with their drivers or try to determine the location of their assets? I find this highly unlikelyFurthermore, when I was guaranteed that it would be "one week maximum until delivery," which we have established did not happen, I was at one point told that they didn't even know where their driver wasIf this was due to mechanical issues with the truck, then I would assume this problem would be communicated with individuals at All-In-One in New JerseyThis makes me wonder why a customer service representative didn't communicate the situation with meI am entirely understanding that some unfortunate circumstances are an unavoidable part of business and cannot be controlled, BUT All-In-One did not even try to provide me with an explanation for the delaysInstead, the customer service representatives simply responded to my inquiries with indifference and dishonestySuch behavior does not constitute "good" or even "acceptable" customer service! I still feel that I am owed significantly more than the $dollars being offered as compensation by All-In-One because they did not uphold their end of the contract nor did they try to communicate the reason for this with meIf they had utilized their communication skills, it is unlikely that I would have contacted the Revdex.com even though I have suffered financially as a direct result of their business practicesIn my opinion, honesty is ALWAYS the best policy, especially when dealing with a paying customerDuring every step of the moving process, I had the right to know the status of my shipment and be given truthful answersDespite the fact that All-In-One claims to want to satisfy their customers, my experiences with this company undoubtedly prove otherwise Regards, [redacted] ***

The guy in the office was very professional, answered all the questions we hadThe moving truck arrived on time as promised, the guys put down floor coverings right away and they proceeded to load up our furnitureTeam was very politeThey were especially careful with our antiques and paintingsThe movers were fabulous and very careful with all my belongingsI did not have one broken itemI could not say enough good things about this company; they are honest, helpful and carefulstars

In response to complaint # [redacted] , Mr [redacted] just like all of our customers are sent an order for service for their review prior to the moveIn that packet it explains our coverage as well as the option to purchase additional insurance On move day Mr [redacted] goods didn’t all fit in our truck , As a reputable moving company , we went out the next day to MA to pick up the rest of the goods free of chargeThe first half of his shipment was delivered to FL, We explained that our deliveries are made in our tractor trailers and if there is no access for our trailers , the driver would have to rent a smaller truck to then switch the goods from the trailer to the truck then deliver to the customerThis service is called the shuttle service , the fee varies based on the size of the shipmentThis information is provided to the customer before deliveryMr [redacted] did not have trailer access and was not willing to pay the shuttle feeWe decided to waive the shuttle fee to try to maintain customer satisfactionUpon the arrival of the second delivery,it was the same issue with the trailer access which Mr [redacted] had already been aware of Mr [redacted] refused again to pay the shuttle charge , we explained we waived the charge the first time to avoid any further issues but cannot waive the fee a 2nd time as the 2nd shipment was larger than the firstAfter some time and several phone calls, he finally agreed to pay the shuttle feeHe called a few days after delivery to inform he had damagesHe was mailed a claims form to file a claim

Hello, In response to the complaints of Ms [redacted] , the items shipped had taken up more volume than what was quoted accounting for the additional cubic feet, totaling an additional $added to her bill With the volume being increased, her fuel surcharge also went up from to based on the 9% fuel surcharge agreed to by Ms [redacted] Ms [redacted] also needed items to be packed which added another $for packing materials The charges all stem from additional volume and services rendered by Ms [redacted] and are warranted In regards to the damages sustained, Ms [redacted] had purchased additional coverage with [redacted] and is handling her claim with them currently As she is already processing a claim, she will receive compensation from the insurance company based on the coverage she chose As the charges are warranted and Ms [redacted] has purchased insurance and is handling her claim through that company, we can only offer her a $good faith price adjustment

Dear Revdex.com, My husband & I feel it is obvious that All In One Moving & Storage Inc., has no intention of addressing any of our complaintsTheir first response stated that I need to provided proof of the contract and in the second one they claimed I didn't do so in the days I was allotted by the Revdex.comThese delay tactics are ridiculousOn, January 14, (two days after receiving their demand for proof) I hand delivered pages of documentation to the Revdex.com officeThe Revdex.com forwarded those to the company on January 15, [redacted] & I feel arbitration will get us nowhere with a company like thisWe have filed a complaint with the Attorney General of New JerseyWe will proceed through them on bringing this company to justiceWe appreciate all of your efforts in attempting to have our concerns answered by All In One Moving & Storage Sincerely, [redacted] & [redacted]

Amazing job. Very courteous friendly guys. They stayed late to help us out. Very caring and stress free. I hate moving but they made it easy.

Complaint: [redacted] I am rejecting this response because: The business's response is full of liesThey say their estimate was based "on the information given by customer." As you can see from the email exchange below their worker (who has since been fired) Sam came to our home and did an in home estimateAs you will see from the attached estimate from them if an on site estimate was done the price can't go up.Also they mentioned I didn't file a claim for the damage where they offer 60-cents a poundI did file a claim so that's another lie by themAfter filing the initial claim though they want an obscene amount of paperwork and to be honest my biggest complaint here isn't about 60-cents a pound this is about an illegal double chargeThat has nothing to do with the severe damage they caused my furnitureThat is an entirely different story of which I will take them to court for if I have toThey didn't damage my furniture from wear and tear, they did it out of negligent behaviorI will not accept 60-cents a pound for the damageAgain though the real place here where they just flat out extorted money was in giving me a price that was binding and then doubling that AFTER things were on their truckAlso they say I didn't complain after getting the "new" priceFlat out lieI did complain and was told my only option was for them to take my things off the truck and leave them on a [redacted] streetI don't think any person would consider that a real optionSure leave my 1-year-old's crib and all our precious possessions on a streetNO PERSON in the world want to do thatThey offered me NO other option.These people are crooks and should not have certification by the Revdex.comOther people need to know that this is the worst moving company in the world Regards, [redacted] ***

this was the worst experience in moving I have ever experienceI gave them a pick up date to get my belongings out of my storage unit and start delivery(long distance)days later I called to see where they were on the route and was told my things had not left because they were waiting for me to give them a date!, which I had already given them on day of pick up from storage My things arrived a week later, after being given different time frames for delivery, they arrived at 8:pm, almost hrs after the time frame that was giventruck drivers were inexperienced in driving a tractor trailer they could not get the truck into my complex, which after giving one of the drivers a tour to see if the truck would fit, and he agreed, they couldn't do itthey wanted to charge me to get a U haul to unload their trailer to bring my things to my aptThey finally figured out how to get the truck in the next morningsome things were missing, furniture was damagedAnd to think I got them from [redacted] and they had a B+ rating from Revdex.com

I wanted to add that I have two children in the household ages and so it is critical that we get our bed and belongings on the 23rd .Thanks

The customers first available delivery date was 8/Our delivery time frame ranges from 14-business days in which the customer signed agreeing to As of today it has been business daysThe customers belongings are currently on route and customer was left a voicemail on 8/informing her soDelivery will be in no later than days

Tell us why here... Our delivery time frame ranges from 14-21 business days. Ms. [redacted] was informed on 8/22 that she should be receiving her goods in no later than 1 week which was our estimated time of arrival. In order to maintain customer satisfaction, we are willing to compensate Ms. [redacted] $75.

I am rejecting this response because:The company is not even trying to work with me in order to come to a resolution at all so at this point I am just going to let my attorney respond this is a letter that he wrote to the company and he is going to mail to All in One Moving and Storage after he makes some minor changes but I'm just going to use this letter to respond to the company because it addresses everything perfectly. Regards, [redacted]

All went well with All in one moving & storageThey were so caring!!! They carefully took down the chandeliers and protected it nicelyMy big TV was also a big issue for meThey took good care of that tooPricing seemed reasonable because they worked so hardThey did not take any breaksThey worked hours straightOn delivery, everything was fineNo hidden fees and no other surprises