All American Appliance Service Reviews (42)
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All American Appliance Service Rating
Description: Appliances - Major - Service & Repair, Appliances - Major - Dealers, Appliances - Major - Parts & Supplies
Address: 39 Hermitage Dr, Stafford, Virginia, United States, 22556-1052
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www.masoncompaniesinc.com
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Complaint Case # ***Response to unsatisfactory resolution:Reviewing your account with our internal credit departments Manager, our records show that there were two payment attempts in December of and one attempt in January All three of the payments were declined by your bankPrior to that you were making online paymentsThere were no attempts to make any payments after January 11th, We did turn your account to a collection agency June 18th, and you paid the account off on June 27th, There has been no documentation that you have attempted to contact either Customer Service or the Credit Department during any of this time period to report that you had been having issues attempting to make paymentsWe apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne *** *** ***Ext***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I contacted your offices several times regarding the issue with making payments using your payment systemI was told by a manager that you were having internal problems processing payments for accounts that were recently utilizing the new chip technologyI am unsure why there is no record of my conversations with management at your company because I spoke to management several times in particular, I spoke with the same manager several times as during one of our conversations he stated that he recalled speaking with me as he was going to apply credit for a late fee that was attached to my account in errorAdditionally in speaking with my bank, my bank can find no record of any transaction from Mason.Further, I have consistently utilized the same account to make all payments and I am not sure why Mason is implying that there was a different payment method submittedI am disputing fees that were charged to meThere was an internal problem at Mason and as a result my payments were processed timelyI would like to have the late fees that I paid returned to meIf necessary I can provide proof from my bank.
Regards,
Karen ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company did re-deposit 247.36 back into out account today but their explanation of the transaction is false. As I tried to explain earlier, the invoice that we received from this company states a balance of $224.42, so even if we mistakenly had left the payment at the default value, than no more than 224.42 would have been debited from our account. What was debited from our account was $287.36, an amount that is totally arbitrary and over $62 more than our total balance due. In short, this company took $247.36 more than we authorized from our account when we set up the $40 minimum payment on 5-5-16. What I would like is an acknowledgement from this company and an apology from Lisa for her rude demeanor when we contacted her about this issue. In the future, we will no longer pay this company on-line, but will mail a check instead. I also believe that this company should have some kind of fine, violation, or sanction for greatly inconveniencing prior to Mother's Day weekend. In addition, when we pay off the balance due to this company, we will no longer do business with them again![To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Janie [redacted]
Complaint Case # [redacted]The complaint states that the Customer has been attempting to make a payment to their Mason Easy Pay account and has not been successful. According to our records with the information provided to me, it looks as though the Mason Easy Pay account listed under the information...
provided is at a zero balance. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted]Ext. [redacted]
Regarding case [redacted]The complaint states returning items for exchange and having received them back from K Jordan.After reviewing the case I see the order was placed back in September of 2015.Our K. Jordan guarantee is featured in the middle section of the...
catalog and on the web-site, items need to be returnedwithin 90 days.Items need to be in their original and unworn condition. When reviewing the original order I was able to see notes that have been posted to the order that we will make a one-time exception and accept 4 of the 5 items you returned.Item 707396 which is a White, Black & purple tunic priced at $34.95 shows signs of having been worn so that item we will not accept back.We will refund 1 of the return postage charges so you will see the credit of $18.00 put back on the account. I would like to mention there was only 1 payment of $29.00 made on 10/19/2015.There are late fees and finance charges on the account.At the time the purchase was made you agreed to make the required payments on your K. Jordan account and again I am only seeing the 1 payment. That said when the 4 items are returned we will replace if the sizes you are requesting are still available. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donna [redacted]
Regarding Case ID [redacted], Donna [redacted] Zip Code [redacted] The complaint states that the Customer believes that the balance of their Mason Easy Pay account should be zero. Our records indicate that the order Donna [redacted] is referring to (57345706) totaled $94.89. The order in question was...
placed on 4/19/16. Our records show that Donna made a payment on 5/23/16 for $19.00 and last payment we have received was on 8/8/16 for $20. Due to Donna making only two payments on the account she has acquired $70 worth of late fees and $16.97 worth of finance charges. This leaves Donna’s total balance on the account to be $142.86. On 4/02/17 Donna’s account with Mason Easy Pay was sent to collections due to the payments not being made.
Review: On 9-5-14 this company came to my house to fix my fridge. The repair man ordered a part that was not faulty.Two weeks later he comes back with the same part and still didn't work.3 months go by and no call from all American sales .I made numerous calls but got the run around. Now the part has been on order for 3 months they think it's a different part but that's on order. How can it take 10 months to fix a fridge,oh but it still don't work .They also have a $200.00 depositDesired Settlement: Fix my fridge ,and don't charge me any thing more,because it has been 10 months,and I had to purchase a used fridge for $600.00 to keep my food in
Business
Response:
My name is [redacted] I am writing from All American Appliance Service regarding the claim id #10713787. This is for a customer by the name of [redacted] who called our company back in September of 2014 for repair on his General Electric refrigerator. We ordered parts which were on a factory back order through the manufacturer which is why this job has taken as long as it did to complete. We also came to find out after the parts came in that this unit is actually a Samsung product on the inside not a General Electric, which is also a reason it took so long to repair. We have gone to repair the unit on July 21, 2015 with no additional cost to Mr. Picinich, and we have since tried to contact him on numerous times to check the operation of the unit and the customer has not returned any of our calls since July. So to our knowledge the unit is fixed and working properly.