All American Appliance Service

Regarding case for Angelo [redacted] zip code 18466.The complaint states being charged $in late fees for her account balance on 9-25-2016.I spoke to our credit deptand the following is what I was told.The order was placed and shipped on 8-5-for $38.86.The agreement is that a payment is due within the first days and any late payments are subject to a late fee charge determined by the state you reside in.A monthly finance charge of cents was added to the account on 9-14-making the balance $39.64.A payment was not received until 10-3-2016.Our records show your first statement was sent to you approxdays after the order shipped.The statement you made reference to with the payment date of 10-was the 2nd statement mailedThat said I made a request the amount of $be refunded to you in the form of a checkIf I can be of further assistance feel free to contact me by email or at [redacted] [redacted] *** Debbie [redacted] Customer Service

Regarding case [redacted] for Jeffrey [redacted] zip code ***.The complaint states having placed an order using the internet and there being issues with this order.First please accept my apologizes for the mix up with this order.Having ordered the boots for your daughters wedding and not receiving them would be upsetting to anyone but such an important event I can understand your disappointment.Internet orders are submitted the way they come into the system.We are not able to change or alter the contents.That said, with the order requiring a down payment, once that payment is received the order would ship wi a couple of days.I have checked and also contacted our internal credit deptto see if there is any record of your check having been received and we are unable to locate anything.I realize it is past the need for these boots but if that check was cashed there should be a stamp on the back of the check which can be used to locate where and when it was cashed.If you have already contacted your bank were they able to give you this information or if not would you be able to contact them to see if the check was cashed?I would like to continue searching so we can see resolve this matter.I feel we need to get to the bottom of this so if the check was received we can ship the order with some sort of compensation or get the refund to you.Again in order to do that I need to find out if that check was cashed and get the information stamped on the backPlease contact me by email or at ###-###-#### ext***Debbie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Donna [redacted]

Regarding case [redacted] The complaint states returning items for exchange and having received them back from K Jordan.After reviewing the case I see the order was placed back in September of 2015.Our KJordan guarantee is featured in the middle section of the catalog and on the web-site, items need to be returnedwithin days.Items need to be in their original and unworn conditionWhen reviewing the original order I was able to see notes that have been posted to the order that we will make a one-time exception and accept of the items you returned.Item which is a White, Black & purple tunic priced at $shows signs of having been worn so that item we will not accept back.We will refund of the return postage charges so you will see the credit of $put back on the accountI would like to mention there was only payment of $made on 10/19/2015.There are late fees and finance charges on the account.At the time the purchase was made you agreed to make the required payments on your KJordan account and again I am only seeing the paymentThat said when the items are returned we will replace if the sizes you are requesting are still availableIf I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service

Complaint Case # [redacted] The complaint states that the Customer has been attempting to make a payment to their Mason Easy Pay account and has not been successfulAccording to our records with the information provided to me, it looks as though the Mason Easy Pay account listed under the information provided is at a zero balanceWe apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted] Ext***

We immediately reached out to the customer after receiving a complaint from the Revdex.comWe were unaware that he had a different problem after the repairWe offered to send our technician out at no cost to our customer to investigate the issueThe customer decided not to proceed with any further repairs and agreed that no professional could not have detected the future unseen problems that he experienced

Regarding Case ID [redacted] , Donna [redacted] Zip Code *** The complaint states that the Customer believes that the balance of their Mason Easy Pay account should be zeroOur records indicate that the order Donna [redacted] is referring to (57345706) totaled $The order in question was placed on 4/19/Our records show that Donna made a payment on 5/23/for $and last payment we have received was on 8/8/for $ Due to Donna making only two payments on the account she has acquired $worth of late fees and $worth of finance chargesThis leaves Donna’s total balance on the account to be $On 4/02/Donna’s account with Mason Easy Pay was sent to collections due to the payments not being made

We called the consumer about his question about the free service call I told him there is a coupon in the back of the book for his use.He apologized for filing the complaint and said he would call Revdex.com to have complaint removed***

Regarding Complaint Case ID *** for Charles *** zip code *** Customer is stating that they are receiving bills from KJordan and have never ordered anything. I would like to start off by apologizingIt sounds like this matter wasn’t fully explained to CharlesI did speak with
*** *** of our Credit Department and they stated that they had sent Charles a Fraud packet, which placed the account that is in Charles name on hold*** *** states that they had never received the filled out Fraud Packet back. We are only allowed to send two Fraud Packets out, *** *** is sending Charles the second packet through certified mailTo resolve this case we will need the Fraud Packet back within days

Regarding case *** for Mark *** zip code ***.The complaint states not being informed that return shipping charges would be charged to his credit card.We would be more than happy to refund the charge of $back to your credit card.Look for that credit to appear on your credit card in the
next couple of day. If I can be of further assistance feel free to contact me. SincerelyDebbie ***Customer Service

Regarding case *** *** *** *** *** *** ***.The complaint states after placing an order in November having issues with her balance and the service she received.I spoke to MS *** and we agreed that with a zero balance after having returned several items and receiving the
correct discounts this matter has been resolved.MS *** knows if she has any further concerns she can reach me by email or at ###-###-####. *** ***Customer Service

There was no amount due before thisI didn't owe anything this is the first bill I've had from this company in about five months or moreI didn't recieve the items since I ordered them

Regarding case *** for Jeffrey *** zip code ***.The complaint states having placed an order using the internet and there being issues with this order.First please accept my apologizes for the mix up with this order.Having ordered the boots for your daughters wedding and not receiving
them would be upsetting to anyone but such an important event I can understand your disappointment.Internet orders are submitted the way they come into the system.We are not able to change or alter the contents.That said, with the order requiring a down payment, once that payment is received the order would ship wi a couple of days.I have checked and also contacted our internal credit deptto see if there is any record of your check having been received and we are unable to locate anything.I realize it is past the need for these boots but if that check was cashed there should be a stamp on the back of the check which can be used to locate where and when it was cashed.If you have already contacted your bank were they able to give you this information or if not would you be able to contact them to see if the check was cashed?I would like to continue searching so we can see resolve this matter.I feel we need to get to the bottom of this so if the check was received we can ship the order with some sort of compensation or get the refund to you.Again in order to do that I need to find out if that check was cashed and get the information stamped on the back. Please contact me by email or at ###-###-#### ext***. Debbie ***

Regarding case for Angelo *** zip code 18466.The complaint states being charged $in late fees for her account balance on 9-25-2016.I spoke to our credit deptand the following is what I was told.The order was placed and shipped on 8-5-for $38.86.The agreement is that a
payment is due within the first days and any late payments are subject to a late fee charge determined by the state you reside in.A monthly finance charge of cents was added to the account on 9-14-making the balance $39.64.A payment was not received until 10-3-2016.Our records show your first statement was sent to you approxdays after the order shipped.The statement you made reference to with the payment date of 10-was the 2nd statement mailed. That said I made a request the amount of $be refunded to you in the form of a check. If I can be of further assistance feel free to contact me by email or at *** *** *** Debbie ***Customer Service

Regarding case *** for Janie ** *** zip code 43078.The complaint states having made an on-line payment on 5-5-in the amount of $but the entire balance of $was taken from her Visa Debit Card.I did some checking with the credit deptand the following is what I found.A payment
was made on 5-5-but there are options to choose from and the way the system is s the system will default to 2) current balance and if the customer doesn’t pick 1) minimum payment, or 3) Other, the system will stay at the default to current balance and that amount is what the payment ends up being.Upon looking at the payment made the default was not changed and the entire amount was paid.That said, the credit deptagreed they would credit back $leaving only the $payment on the account.I was told this will appear back on the Visa Debit Card tomorrow 5-10-2016. If I can be of further assistance feel free to contact by email or at ###-###-#### ext***. Debbie ***Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Consumer advised that Monday Morning before noon would be the best timePlease note that consumer in New Mexico
Regards,
Celeste ***

Complaint Case # *** Thank you for the responseThe next available Monday I will be able to call before 12pm will be August 7th, I will plan to call then, I look forward to speaking with you. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne *** *** ***Ext***

Customer Complaint # ***Complaint states that the Customer has sent back pairs of shoes and was charged shipping and handling plus late fees According to our records the Customer has called multiple times about this order being a fraudulent orderWe have mailed two fraud packets to
the Customer, one of the fraud packets was sent Certified Mail and we received the confirmation that the Customer signed for itDue to the fact that we have not received either of the fraud packets back we can only assume that the Customer is no longer claiming fraud and we have taken their account off "hold"Once we take an account off "hold" if the account is not being paid on it will accrue late fees and finance charges as stated in the terms and conditions of the payment planIn addition to being charged late fees and finance charges the terms and conditions also state that the Customer is responsible for the shipping and processing and the use of the smart label when sending items back to usWe apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne *** *** ***Ext***

Complaint Case #***Complaint states that Customer was charged shipping and processing when they believed they were not supposed to beAfter reviewing your order I do apologize that the items were sold out before we received your down paymentAs a one time courtesy I have removed the shipping
and processing from this order and provided you a full refund We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne *** *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]One of the things that pissed me off more than realizing even though I had ordered the boots and they now were not going to make it in time for the Wedding was the fact when I was trying to troubleshoot their Agents were so inept I was shocked and I thought to myself that wow I would never hire someone like that to work for my companyThe woman I talked to could care less and kept blaming me for sending to the wrong address or other things that I could have done correctly, that really pissed me off and she wouldn't get off of itI finally had to hang up on herI wrote this complaint because it is a shame that you are in business and can't make any money because your system and your workers are not good enough for you to make any money or get an order straight and if you get anything right it should be Customer Service to which I received noneWith that off of my chest the other thing is if you would have only accepted my debit card then none of this would have ever happenedIt was not a very good experienceI appreciate the appology but their was no mention of the rudeness and crudeness of your agents who were trying to not help meYou know the whole story because I told you and so I am not going to go through it againPlease use my problems to learn and become better at what you doNote : THE CHECK I SENT TO PAY DOWN ON THE BOOTS WAS NEVER CASHED AND I HAVE NO IDEA WHERE IT WENTI MAILED IT FROM THE POST OFFICE BECAUSE OF THE TIME CONSTRAINT ! IT HAS NEVER CAME BACK OR ???????
Regards,
Jeffrey ***