Alberta Tax Services

The next step is you refund me my ticket price. Updated Response from Consumer Sent on 1.**.16I have "responses” from Qatar on 12/**/16,Photo attachmentand on 1/*/17, not 1/**/17Photo attachmentLet me know what else I can do, trying to be as proactive on this as possible. Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

QA has not replied to my emails nor even replied to a request to change the ticket. This request was made via email to the customer care department and made in person at the QA KTM office. Regards,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We acknowledge receipt ad will reply to the claim by private email.Thank you,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Qatar airways has done nothing to resolve this matter. Empty apologies, and ultimately they cut off correspondence. I am not satisfied with their response to this complaint. I want a refund of all fares purchased.I have all the documentation of the cancelled and delayed flights. I also have documentation for the hotel we were forced to stay at, costing over $600.I also have active complaints with the FAA, TSA, and I am submitting a form to the CDC regarding this sick refugees on our flights to Chicago.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The fact that we purchased group tickets, two members (of which I provided Qatar with their ticket information) were underweight by 19kgs--and my extra piece of baggage was 19kgs over Qatar's weight limit (but still under their 30kg safety guideline) and Qatar would then charge me $50 per kilo for 19kgs totaling $967.15 for baggage alone is unreasonable and shameful.  My request was that Qatar look at the facts and realize no one person should ever be charged $967.15 for an extra bag that is under 30kgs.  I am not asking for a full refund; however, I am asking Qatar to look at the situation and realize, at a minimum, $967.15 is not appropriate given the situation and the charge should be reduced.  If Qatar cannot comprehend that $967.15 is unreasonable given the situation, then my complaint stands and people need to know about Qatar's abhorrent customer service.Thank you,[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]