Alberta Tax Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Since the Qatar has refund my money and hence I am closing this complaint.Thank you so much for...

your help and support.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As far as Qatar denying liability , I disagree. The ammo being confiscated was clearly due to their error. The supervisor Daniel A[redacted] at the Atlanta terminal  checked in the luggage with the ammo . He failed to enter the bag number on the declaration form, that is the only reason the ammo was kept, his error not just some regulation as they are stating trying to remove liability from themselves. As far as the receipts requested. This is custom built ammo. I have attached receipts / documents for the products used to build the ammo. Keep in mind you also have the machinery and tooling , along with time involved. I have also attached the return flight ticket receipts. Once again we couldn't get any response from Qatar Airways, did not get to hunt and had to fly home with another airline. 
 Thanks, [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We are investigating [redacted] claim.  I will respond to [redacted] via private email.With Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will investigate and respond by private email.RegardsOdete C[redacted]Customer Relations Officer

Dear Revdex.com,We will review and respond to the customer by private email.RegardsOdete C[redacted]Customer Relations Officer

Dear Revdex.com,We have answered [redacted]'s claim by private email.We appreciate it was not the response he had hoped for, however it remains our final decision.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We acknowledge receipt of this case which will be handled by private email directly with the customer.Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response is still that they will not acknowledge the false advertisement/user experience as promised on their website.  It's not helpful, productive, collaborative, or sufficient.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We will review and respond to the customer's claim by private email.Thank youOdete C[redacted]Customer Relations Officer

Dear Revdex.com,All customers have access to the full fare rules of their ticket during their purchase.  Additionally customers are sent their itinerary by email.  Attached to this email they receive is again the full fare rules.Customer was given access and full fares and therefore we cannot...

refund or waive the cancellation penalty.I attached the original email they received.RegardsOdete C[redacted]Customer Relations Officer

Dear Revdex.com,In the email that [redacted] refers to, he was asked to submit receipts for the ammunition.  He has not yet done so.We do not handle claims via the Revdex.com.  [redacted] should review the email we have sent to him and respond with the requested information.  The Revdex.com channel is not the appropriate channel to handle his claim. With Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will review and respond to the customer's claim by private email.RegardsOdete C[redacted]Customer Relations Officer

Dear Revdex.com,We will review and respond by private email to the customer.Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not sure how to take the message from Qatar Airways representative.  He/she can simply resolve the matter by issuing me a refund and correcting the information on their website along with providing specific information on the tickets going forward.  Or, provide a reasonable basis for why the non-refundable term for excess baggage should hold.Also, this is not an inquiry.  This is a complaint as all the facts are known but the airline is choosing to selectively focus on the purchase agreement and ignore all the other information pertinent to the decision of the purchase.Based on the response, it appears to me that the airline is not comfortable with the semi-public nature of these exchanges. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

The representative said: Dear [redacted], We have received your claim filed with the Revdex.com.  I am sorry to learn that you were unable to travel with us. Customers can request refunds via our website and their reasons for requesting such refunds are unknown to Qatar Airways.  Accordingly we process refunds based on the fare rules of the ticket purchased.  It is up to the consumer to request a waiver. However, we must be clear that waiver requests are not guaranteed.  We reserve our right to decline requests, especially requests that are made after the refund has been processed.  Accordingly we cannot agree to your request on this occasion as the request was sent after the refund was processed and the medical letter itself was not specific as to the type of emergency which prevented travel. I apologize for any disappointment this decision may cause you.  We do thank you for the opportunity to address your query. With Regards, Odete C[redacted]Customer Relations Officer, USA & Canada Going places together. [redacted] Qatar Airways - Going Places Together  ------------------------------------------------------------...⇄ response to Qatar Airways:Hello Ms. C[redacted],Thank you for your response. Could you please point me to the location on the website that explains that the waiver must be submitted separately from the refund request? Please also provide the location where it is outlined that the waiver must be submitted prior to the refund being processed, which is the reason I was provided for why my request was denied. I am unable to find any documentation for this, and it was not clear to me at any point in the refund process that this was the policy.Thank you,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To The Attention of the Revdex.com,[redacted]'s claim has been addressed multiple times by multiple parties.We have already provided our findings and decision which remains final.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will review and respond by private email.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will investigate and respond to the customer by private email.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will respond to the customer by private email.Regards,[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Qatar Airways still has not communicated with me in anyway. I find it convenient  that they respond to Revdex.com so quickly alleging to reach me through private email. When in fact they have not even giving me any explanation, they could've sent a private email explaining it's under investigation and haven't had the curtesy to do so .The matter in which they are handling this situation is unprofessional and unacceptable.Thanks,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]