Aim Properties

Complaint: [redacted] I am rejecting this response because:Not only are several statements in the response completely false, after asking around in the community, AIM Properties has exhibited a pattern of essentially "hustling " people out of their depositsAfter making it very clear that my intent was to receive my full deposit back, I returned to the house after being told what was still "filthy" and cleaned the areas of concernI am not in the habit of living in a home with black tubs, dirty walls or nail clipping sitting around so the claims that this was the case along with the messy floors and stove are falseThe house was my home for over a yearI left the house cleaner than when I moved inI not only returned to the house to address the things that were listed that were not cleaned, but spent hours cleaning the back yard after it was left a mess when I moved inWhen I moved in it was noted the the yard was not well kept, the grass was dead, there were leaves that had been there for years, the trees and bushes were not manicured and there were dog droppings everywhereWe cleaned the yard and left it in better shape than when we moved inI requested a walk through with the management company in an attempt for them to show me what invisible dirt they were seeing and was told that the was a charge to walk through a house with a tenant who is moving outThat is absurd! When the full deposit was not returned to me, I went to the house to see what had been done to the yard that cost me $The yard looks the exact same as when I left it, yet I was charged for it to be cleanedAdditionally, the maintenance issues were not addressed in a timely manner despite what the company representative claimsAfter the initial leak was stopped, I took off work several times and accommodated different contractors who came and looked at it but never returned to actually fix the damage that was done by the leakThus, there was a hole in the ceiling until February of which is nearly a year after the water leakI reached out to the property owner and shared the below emailI received many letters from the city of Rio Rancho stating that there was indication of a water leak (see attachment)These letters were forwarded to them as well as messaged to the owner of the homeAdditionally, it was not listed in the lease or called to my attention that there was a bill for the trash companyBasically, this company needs to be recognized for its poor service and bad business practicesNot only are their lies being accepted, but they are rude and do not take care of the homes they are supposed to be managingRegards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Upon move in the tenant did not want to have the cleaners we had paid to clean the property go back out to cleanShe asked for a $credit off of her rent which she was given so she has been compensated per our agreement back in February for the cleaning chargesAs for the walk-through the walk-through is for wear and tear items to be noted for damage deposit chargesThe walk-through also states that it is not a maintenance claim and that they must turn in a maintenance claim in writing separatelyThe only outstanding claim that we have on her account was the one we received todayWe will review the claim and a vendor will contact her or AIM Properties will call her concerning the further action on this accountLastly, the water company has been sent a payment in the amount of $which is our portion due up until the time she moved in the property

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]I am rejecting AIM's response because they have proven to be liars many times over the past months My grandson [redacted] (one of the tenants, along with me and his brother) talked to AIM on Mon11-21-and was told that a check was being mailed at that time The people at AIM Properties are habitual liars and have no business ethics whatsoever in their business practicesI am going to notify the District Attorneys office of their criminal practices and have them fined and possibly shut down

We apologize for the confusion concerning the HOA feeWe were informed initially that the fee was $however, after reviewing the statement provided from the HOA the fee was only $The charge on the account is only for the $and we did receive the payment with the rent in June for the extra $from the tenantAs far as the lease renewal our usual policy is that if the owner allows us to renew the tenant we send a renewal and if the tenant does not want a renewal then they have to pay a month to month feeIn this case however, the owner does not want to offer a renewal so the rate will stay the same until the tenant is given days notice by AIM Properties

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Per our records there was only one drywall repair which was addressed and fixed this was from a roof leak which we fixed immediately after hours in June of We did have to send a second vendor to address the drywall due to issues arising from the tenant’s conflict in scheduling with the first vendor that was sentI viewed the repairs and the paint did match the areas that were paintedIn regards to the water bill, I am not sure how there was a spike in the water bill since the vendor did get a call from the tenant and he went out that night and addressed the items immediately We were never presented with any issues concerning a water bill that was in regards to this leak and per our vendor he had fixed the water line to the A/C that same night and it was no longer leakingAs far as the close out charges that were charged to the tenant they were charged based on move out instructions that were signed by tenantWe also did a preliminary walk through as requested by the tenant and gave her the opportunity to go back and address the items that were not completed correctly After she returned the keys we went back to the property to view the items that needed to be addressed and nothing that we asked to be done had been addressedThe tenant was charged for a cleaning fee due to walls being dirty with black marks, the stove being dirty, the fridge being dirty inside/underneath/on top, the trim was dirty, the outlets were dirty, the floors were not swept/mopped completely, cabinets had hair/nails/spilt items in them, window ledges were dirty, blinds were full of dust, the dishwasher had been left with crusted dish soap inside the door that had to be removed, the tubs and showers were black from buildup of dirt/grime and soap sm, the shower door had stains, and the sinks toilets were not cleaned thoroughly The tenant was charged for a yard fee due to the fact per the lease she is to maintain the yard which includes weeding, mowing raking, pruning, cleaning up trash and leaves etcnone of the items were doneThere were cigarette butts, leaves, trash, untrimmed landscaping etcin the yard which is what she was charged forThere were also three additional charges one for a paint touch up because she used the wrong type of paint on the walls (semi-gloss on flat), a unpaid trash bill, and for a garage door opener because per the lease she signed she was given two and she only turned in oneWe did refund the tenant the remaining deposit after the items were addressed which was the amount of $Which we feel based on our lease and move out instructions that this was a fair reimbursement Below are the actual charges: cleaning Fee yard cleaning Paint touch up Garage door remote unpaid trash bills

The repairs have been addressed and are currently being worked on at this timePer our vendor they work should be completed by the end of this weekThe tenant has not vacated the unit therefore we cannot refund any deposits to the tenantOnce the tenant does vacate we will evaluate for damages and then refund the deposit accordingly [redacted]

Please accept this letter from AIM Properties as our response to the complaint filed by [redacted] , a resident of the above referenced property.In June of 2017, AIM Properties was hired by the owner, [redacted] , a Real Estate Broker, to manage the property located at ***, [redacted] & [redacted] ** [redacted] At that time, we were notified by the owner that [redacted] was not happy with the fact that we were hired to manage the property, as she had indicated to him that she wanted to be the resident manager.Upon taking over the management, information was given to all residents explaining who the rent checks should be made payable to, as well as AIM Properties' contact information [redacted] in Unit # [redacted] expressed to AIM Properties that she did not receive the initial paperwork and a second set was mailed to her on August 17, 2017.Units # [redacted] and [redacted] were rented shortly after AIM Properties took over as the property managerThe tenant directly behind [redacted] (Unit #***) is a [redacted] student whose parents co-signed for himOn August 16, 2017, [redacted] emailed the owner of the property complaining about the tenant in Unit #***We were then notified by the owner of [redacted] 's complaints.In September 2017, AIM Properties received a letter from [redacted] again complaining about Unit #***The complaints were the same as beforeOn November 2, 2017, AIM Properties received an email from [redacted] complaining once again about the tenant in Unit #***She mentioned that she has made several calls to Orange Police DepartmentOn November 25, 2017, AIM Properties received yet another email from her regarding Unit #***On November 27, 2017, AIM Properties issued a Perform Covenant or Quit to Unit # [redacted] regarding the noise disturbance, partying and subleasing to people not documented on the rental contract.On December 12, AIM Properties received a copy of complaint letter filed by [redacted] with the Revdex.com, as well as a mention of a complaint filed with the Department of Real EstateMentioned in the complaint, is [redacted] , who handles herself with professionalism and integrity.In conclusion, we have never received a complaint from any of the surrounding neighbors or from Unit #***, which shares an adjoining wall with Unit #***.If you should have any questions or concerns, please feel free to contact me anytime

We stopped payment on the check and mailed a new check on 11/29/They should receive it shortly

I have attached some example pictures taken after I went back and evaluated the cleaningUnfortunately, as indicated in the move out inspection attached she failed to complete the items she agreed to doI have every tenant sign this agreement upon move in so that they are aware of the expectations upon move outIf these items are not addressed then I have no choice but to pay a company to address these itemsAs far as the repairs we had vendors attempt to coordinate the repairs with the tenant but there were several issues that arose with the tenant and the vendors which made the process longerWe scheduled a company within hours however they have to schedule with the tenantPer our vendors there were scheduling issues as well as circumstances the tenant made that made them feel uncomfortable performing work at the property

Please accept this letter from AIM Properties as our response to the complaint filed by [redacted], a resident of the above referenced property.In June of 2017, AIM Properties was hired by the owner, [redacted], a Real Estate Broker, to manage the property located at [redacted] & [redacted]...

[redacted]. At that time, we were notified by the owner that [redacted] was not happy with the fact that we were hired to manage the property, as she had indicated to him that she wanted to be the resident manager.Upon taking over the management, information was given to all residents explaining who the rent checks should be made payable to, as well as AIM Properties' contact information. [redacted] in Unit #[redacted] expressed to AIM Properties that she did not receive the initial paperwork and a second set was mailed to her on August 17, 2017.Units #[redacted] and [redacted] were rented shortly after AIM Properties took over as the property manager. The tenant directly behind [redacted] (Unit #[redacted]) is a [redacted] student whose parents co-signed for him. On August 16, 2017, [redacted] emailed the owner of the property complaining about the tenant in Unit #[redacted]. We were then notified by the owner of [redacted]'s complaints.In September 2017, AIM Properties received a letter from [redacted] again complaining about Unit #[redacted]. The complaints were the same as before. On November 2, 2017, AIM Properties received an email from [redacted] complaining once again about the tenant in Unit #[redacted]. She mentioned that she has made several calls to Orange Police Department. On November 25, 2017, AIM Properties received yet another email from her regarding Unit #[redacted]. On November 27, 2017, AIM Properties issued a Perform Covenant or Quit to Unit #[redacted] regarding the noise disturbance, partying and subleasing to people not documented on the rental contract.On December 12, 2017. AIM Properties received a copy of complaint letter filed by [redacted] with the Revdex.com, as well as a mention of a complaint filed with the Department of Real Estate. Mentioned in the complaint, is [redacted], who handles herself with professionalism and integrity.In conclusion, we have never received a complaint from any of the surrounding neighbors or from Unit #[redacted], which shares an adjoining wall with Unit #[redacted].If you should have any questions or concerns, please feel free to contact me anytime

We apologize for the confusion concerning the HOA fee. We were informed initially that the fee was $100.00 however, after reviewing the statement provided from the HOA the fee was only $75.00. The charge on the account is only for the $75.00 and we did receive the payment with the rent in June...

for the extra $100.00 from the tenant. As far as the lease renewal our usual policy is that if the owner allows us to renew the tenant we send a renewal and if the tenant does not want a renewal then they have to pay a month to month fee. In this case however, the owner does not want to offer a renewal so the rate will stay the same until the tenant is given  30 days notice by AIM Properties.

The tenant is required to turn on services in their name within 3 days of moving in the property which was per her lease agreement by 7/30/2017. However, Miss [redacted] did not comply within the time frame allotted and therefore the agreement signed by Miss [redacted] was sent to the utility company to...

order a shut off. We do understand that the utilities were disconnected on 10/13/2017 for non-payment by the owner but the owner should have never had services in their name if the transfer of utilities would have taken place as agreed upon by 7/30/2017.   Per NM Gas company an outstanding bill or final bill for the owner would not cause a delay in the turn on of services in Miss [redacted] name.  On several occasion if not every time a person moves in there is a final bill of some sort due by the owner due to a time lapse in transferring services. NM Gas may require the tenant to comply with their rules which may be as follows; providing a lease agreement and/or paying a deposit due to credit or not having services with their company. Unfortunately, we do not have control over NM Gas company or their policies.  The bill that we sent to the tenant was a utility bill to cover the charges that were assessed on the account due to Miss [redacted] not placing the utilities in her name as agreed this however did not affect the transfer of services.  We understand that sometimes when there is a shut off that this may inconvenience the tenant, which is why we give every opportunity to transfer the utilities in their name prior to this happening by informing  them  at  time of their lease and giving them a 3 days grace period to transfer the utilities in case they are unable to transfer immediately when the lease is started. We additionally, make sure utilities are on when it is vacant as well so that just a transfer has to be done and not a complete turn on. We have spoken with Miss [redacted] and informed her of what is due on her portion for the owners bill which was not the total $95.40. We apologize that we billed her for the full amount however we did correct her portion in her account.  On a further note we called and tried to get Miss [redacted] to transfer utilities prior to a shut off but she waited over one and a half months to comply which resulted in a shut off. Now unfortunately due to the shut off there was a delay in services due NM Gas company policies which we do not have any control over.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The following statement is untrue and this is the first time to my knowledge that I have ever heard of this:"In June of 2017, AIM Properties was hired by the owner, [redacted], a Real Estate Broker, to manage the property located at [redacted] & [redacted]. At that time, we were notified by the owner that [redacted] was not happy with the fact that we were hired to manage the property, as she had indicated to him that she wanted to be the resident manager"I have never shown any interest in becoming the 'resident manager' As far as other complaints by the surrounding neighbors not being known, orange PD has been notified by them as well as myself because of the nuisance this property causes. After speaking with the neighbors no one knew who was managing the property because nothing is listed. "On December 12, 2017. AIM Properties received a copy of complaint letter filed by [redacted] with the Revdex.com, as well as a mention of a complaint filed with the Department of Real Estate. Mentioned in the complaint, is [redacted], who handles herself with professionalism and integrity" I disagree with this statement and have very unprofessional phone messages and emails from [redacted]. Also false accusations and incorrect 3 day pay rent or quit notices posted to my door.      
Regards,
[redacted]

Upon move in the tenant did not want to have the cleaners we had paid to clean the property go back out to clean. She asked for a $100.00 credit off of her rent which she was given so she has been compensated per our agreement back in February for the cleaning charges. As for the walk-through...

the walk-through is for wear and tear items to be noted for damage deposit charges. The walk-through also states that it is not a maintenance claim and that they must turn in a maintenance claim in writing separately. The only outstanding claim that we have on her account was the one we received today. We will review the claim and a vendor will contact her or AIM Properties will call her concerning the further action on this account. Lastly, the water company has been sent a payment in the amount of $278.28 which is our portion due up until the time she moved in the property.

Complaint: [redacted]
I am rejecting this response because:Not only are several statements in the response completely false, after asking around in the community, AIM Properties has exhibited a pattern of essentially "hustling " people out of their deposits. After making it very clear that my intent was to receive my full deposit back, I returned to the house after being told what was still "filthy" and cleaned the areas of concern. I am not in the habit of living in a home with black tubs, dirty walls or nail clipping sitting around so the claims that this was the case along with the messy floors and stove are false. The house was my home for over a year. I left the house cleaner than when I moved in. I not only returned to the house to address the things that were listed that were not cleaned, but spent hours cleaning the back yard after it was left a mess when I moved in. When I moved in it was noted the the yard was not well kept, the grass was dead, there were leaves that had been there for years, the trees and bushes were not manicured and there were dog droppings everywhere. We cleaned the yard and left it in better shape than when we moved in. I requested a walk through with the management company in an attempt for them to show me what invisible dirt they were seeing and was told that the was a charge to walk through a house with a tenant who is moving out. That is absurd!  When the full deposit was not returned to me, I went to the house to see what had been done to the yard that cost me $161.23. The yard looks the exact same as when I left it, yet I was charged for it to be cleaned. Additionally, the maintenance issues were not addressed in a timely manner despite what the company representative claims. After the initial leak was stopped, I took off work several times and accommodated 4 different contractors who came and looked at it but never returned to actually fix the damage that was done by the leak. Thus, there was a hole in the ceiling until February of 2017 which is nearly a year after the water leak. I reached out to the property owner and shared the below email. I received many letters from the city of Rio Rancho stating that there was indication of a water leak (see attachment). These letters were forwarded to them as well as messaged to the owner of the home. Additionally, it was not listed in the lease or called to my attention that there was a bill for the trash company. Basically, this company needs to be recognized for its poor service and bad business practices. Not only are their lies being accepted, but they are rude and do not take care of the homes they are supposed to be managing. Regards,[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We have removed all the weeds and furniture from the yard as of last week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They removed the trash from the backyard.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are...

rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]I am rejecting AIM's response because they have proven to be liars many times over the past 3 months.  My grandson [redacted] (one of the tenants, along with me and his brother) talked to AIM on Mon. 11-21-2016 and was told that a check was being mailed at that time.  The people at AIM Properties are habitual liars and have no business ethics whatsoever in their business practices. I am going to notify the District Attorneys office of their criminal practices and have them fined and possibly shut down.