Affordable Roofing

This Complaint is from another contractor from 2 years ago.  We performed several jobs for this customer did excellent work for him.
 
 
 
We are in disagreement with his statements.  Due to the nature of his complaint and his continued slanderous remarks to mutual...

acquaintances, I  forwarding this along with other statements to our company attorney.
 
For point of record, we do 99% of our work with no money down.  Upon completion of the Job we then Bill the customer and request payment upon satisfaction.
 
Sincerely,
 
Affordable Roofing
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] has admitted fault via text message but refused to return any response to attempted communication, I have all proof that this company over charged for services. By him saying he will contact attorney instead of refunding money he is still not answering to the complaint that has been brought forth.
Regards,
[redacted]

To whom it may concern:
 
We have thousands of satisfied customers and have NEVER had a allegation such as this.
 
It is our company policy not to comment on any legal litigation.  
 
However, out of respect for the Revdex.com I am making these statements and will update the Revdex.com upon the completion of the legal process.
 
1.  The complaint is from another business in whom we did several jobs for.  
2.  The homeowner in which the work performed is happy and is not part of this complaint.
3.  We collect only when the job is completed and customer is happy.
4.  The customer was happy and he paid us the agreed amount.
5.  The complaint is issued 2-years after the work and payment was made.
 
Best Regards,

I just spoke to the Customer and the issue was the plumbing pipe coming through the roof in which we did not and was not responsible for replacing.her repair bill for that was 437.00 dollars in which there is no liability from us to cover.  she understood that now that we spoke.I told her I would send her a rebate Check of $200.00 as a customer service matter to assist them in the repair cost due to the somehow lack of communication or whatever tool place here.   I emphasize this issue was not roof related but plumbing related in which we are not licensed to perform.  The Customer is happy and I explained to them I never received the complaint until I found it myself when I contacted you and that was the problem with the delay.I asked her to notify you of this.thanks[redacted]

Business states they explained to consumer several times that they don't do gutters.

Installed galvalume 29 gauge metal roof on my house 06/2015. The roof is leaking around the chimney. It has leaked through to the ceiling in my living room. Have called and left messages. The owner is [redacted]. He has not responded to my calls.I would like for the leak to be fixed.Desired Settlement Roof to be repaired, so it doesn't leak anymore, also ceiling inside house to be repaired.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]The day I received the first letter, I have already fixed her problem. When she said she called me, I was having surgery on my right arm. the customer and I are staying in contact with each just remine her, if she needs to contact me by phone not by text. I am having a relative to write this for me. If uou need to contact me further call me at [redacted] I appreciate your input and concern in this matter. Thank You. [redacted]

Excellent workmanship! [redacted] (Affordable Roofing) provided exactly the type of roof that I needed for my duplex. Very reliable and professional. Quality work provided at a reasonable price.

[redacted] was awesome! He gave me options that best addressed my needs, I did not feel like a number to him. He gave me ALL the pros and cons with each choice, and then gave me his personal recommendations, as well as explained everything to my spouse in the same detail at a later time. While working on my roof [redacted] and his crew were always professional, knowledgeable and polite. Not to mention my roof looks GREAT!

I would recommend Affordable Roofing to anyone and everyone I meet!

Review: I had my back porch roof done last year by Affordable Roofer and my roof is still leaking. I have called and left messages for the owner several times

Date back roof 10/19/2011 Paid check $995. Then a couple months later started leaking again.

Sorry the date of the work was done 10/19/2011 and we have been calling since 10/2012Desired Settlement: I want the owner inspect and fix the problem.

Business

Response:

See Attachment:

Consumer

Response:

Hello,

Review: [redacted]

I am rejecting this response because: No crew did not come out to repair the roof. Only, [redacted] came and he informed my daughter on the phone that it was trees that was clogging the drain and he patched one sections. My daughter [redacted] requested that he submit exactly what he did and where he patched at and leave a receipt and he did not. I also showed him my bedroom wall ceiling that was damaged due to the leak and he did not say anything. I would like to know if it will be okay to get a second opinion of a referred roofer from the Revdex.com to come out and look at the roof and see exactly what is needed and what was or is honestly needed and then we decide a refund of what was done or accept what was done.

Regards,

Consumer

Response:

From: [redacted]

Date: Fri, Mar 22, 2013 at 1:35 PM

Subject: Re: File# [redacted]

To: "[redacted]

The date the picture was taken was 3/22/2013

Sent from my iPhone

On Mar 22, 2013, at 11:53 AM, [redacted] wrote:

> This is the picutre of my mother address [redacted]

>

> <photo.JPG>

>

>

>

> Sent from my iPhone

From: [redacted]

Date: Mon, Mar 25, 2013 at 12:00 PM

Subject: Re: File# [redacted]

To: [redacted]

The back room. Is there any way possible they can pay for the damages and a refund back to get it done correctly by another roofer?

Sent from my iPhone