Affordable Roofing

We are currently working something out between us and the client to fix this matterWe will be getting a engineer to view the home damages the are being accused of being damaged from usThe damages the customer has our from foundation problems and house shifting so we are not responsible for any kind of damages that were not a cured by usWe are in the process of seeing what we can work out to remove accusations that our affecting our reputation on the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has admitted fault via text message but refused to return any response to attempted communication, I have all proof that this company over charged for servicesBy him saying he will contact attorney instead of refunding money he is still not answering to the complaint that has been brought forth Regards, [redacted] ***

We received a letter from Revdex.com in our new mailbox on 10/12/Apparently the letter was sent to our old addressIn going through job notes Mrs [redacted] is correct on her description of repairsWe replaced flat roof of porch on 10/Repair was made only to the flat porch area per agreement with customer and tied into main shingled roofA year later in August of we were called out for a roof leak and made necessary repairs to stop the leakWe let her know to call us if she noticed additional leakingMrs [redacted] called our office again year later on 8/29/An appointment was scheduled to look at new leak for 9/6/@ 12:Our repair specialist was out to look at the leak but no one was homeHe noted that the leak was not part of our repair scope so would most likely not be under warrantyHe tried to call her to let her know but there was no answerHe assumed she missed appointment, but it appears that she had a different date of 9/@ 12:We have no other job notes that Mrs tried to call or any other record of additional appointmentsWe had not heard back from her until we received the letter from Revdex.com 10/12/17Today, 10/17/17, Employee Chris B [redacted] reached out to her to let her know that we will be rescheduling an appt so we can make sure she gets taken care ofI called owner Jim S [redacted] and reviewed the job notes with himHe is calling [redacted] personally and will be meeting with her to inspect the flat roofAll warrantied repairs (if any) will be dealt with and additional repair work discussed if needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The above complaint has now been resolved by the business owner Mr[redacted] no further correspondence is needed at this time all repairs have now been completedThanks for your assistance in this matter Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** WE are not working anything out, I have not heard from business I have paid a Foundation Engineer to inspect foundationHe took level readings on home and found no foundation issues, I have contacted business thru email with no response Thanks [redacted] ***

This Complaint is from another contractor from years ago We performed several jobs for this customer did excellent work for him We are in disagreement with his statements Due to the nature of his complaint and his continued slanderous remarks to mutual acquaintances, I forwarding this along with other statements to our company attorney For point of record, we do 99% of our work with no money down Upon completion of the Job we then Bill the customer and request payment upon satisfaction Sincerely, Affordable Roofing [redacted] ***

Affordable Roofing has completed repairs needed on this roof and per the customer, there is no more leaking Resolution has been made

Homeowner was contacted and all contract details were discussedAffordable Roofing service writer contacted insurance company for the homeowner to better understand status of claimHomeowner did not have code upgrade coverage and therefore must pay for it out of pocketHomeowner was aware of this and wanted roof and gutter invoices combined on one invoiceAccounting department did so and sent to homeowner per request so that they can remit full paymentSkylight issue was addressed with homeowner and will be taken care of once weather allowsHomeowner paid us in full

Jim was out to the job and made the determination that the issue was not on her flat roof but on her shingled roofThe shingled roof was completed over years ago and would be out of warrantyHowever, he did agree to fix it as it is a minor flashing issueHe explained his findings to ***He did not agree to fix anything other than the roofing flashing issueThis has been scheduled to get fixed

Hi, Cindy,It looks like my roof leaked last night Unfortunately I failed to put my buckets out, so I'm not sure how much The rug was wet, but I did not watch the drip I will put out my buckets for the rain tonight.***Hi, Cindy,My garage leaked a bunch yesterday and last night All my buckets had water in them.*** ***

Mrs ***,I get confused homeowners from time to
time wondering why the roof doesnt leak with every rainIt is common for these homeowners to report that a area will leak, but not with every rain and they wonder what fluke is causing water to threaten their home structure.What I find is that, rain propelled by a particular wind direction often blows horizontally and may create the water intrusion that would otherwise be impossible at a usual rainfall angle..this is called a "Wind Driven Leak"....a shingled roof system is a water-shedding device & is not water-proof..when you told me that it was a east wind that causes the leak I figured out how to make the roof leak again..with our other water test we did not have this information therefore we could not make it leakWind Driven Leaks can happen to any shingled roof @ any timeChanging weather patterns can cause a roof to leak that never leaked before...I made some adjustments to your roof to deal with the east winds hopefully deflecting the wind driven water...if this adjustment does not work we will have to make the area ' water-proof ' instead of water-shedding provided by a shingled roofPlease keep me informed of this situation...SincerlyPhilip

I received an email Friday stating that they are going to work on it He did not mention any further charges I will let you know if he comes out to fix it Thank you.** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the business' response is falseI, *** *** have tried for the past years to get this money back have recieved no response on there behalfThe work was done but the amount to which the company charged was incorrect and was caught later after the insurance agency confirmed that the work was over chargedThis man, *** *** has given a invoice with more than one company name on itTrust was put forth for this company but upon complaining about this problem the company will not write it's wrongThe money owed back is the correct amount and verified by *** insurance companyAlso the work that was performed had also leaked and had to have another company come and fix due to company not returning calls

Hello I'm *** with Affordableroofing the matter with Gabriel muños has been resolved thankyou

Contacted customer, left message for her to contact us...we requested access to the home tomorrow-Wednesday the 7th2018, hoping to detect the leak while its raining & resolve it Thursday when the weather is clear.SincerlyP.EF*

Based on information provided by the Complaint ID: 1[redacted] the contract would be outside of its warranty period.  We clearly offer a 2 year workmanship warranty and this complaint is just shy 3 years after the installation and nearly 9 months out of that warranty....

  With all that being said and not having the information at hand I would like the customer to let me know what the repair was and the cost and we will see if it is something we could assist in.  If you can reach out to them and have them contact me direct on ###-###-#### I will see what can or needs to be done.

We will be making repairs to Mrs. [redacted]'s home as our warranty doesn't mention a exclusion for  "wind driven leaks"...but will in the future. I have informed Mrs. [redacted] that repairs will be made and new warranty issued.Thanks MuchPhilip

Complaint: [redacted] 
I am rejecting this response because:
Regards,
[redacted] 
WE are not working anything out, I have not heard from business I have paid a Foundation Engineer to inspect foundationHe took level readings on home and found no foundation issues, I have contacted business thru email with no response Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The above complaint has now been resolved by the business owner Mr.[redacted]  no further correspondence is needed at this time all repairs have now been completed. Thanks for your assistance in this matter 
Regards,
[redacted]

We are currently working something out between us and the client to fix this matter. We will be getting a engineer to view the home damages the are being accused of being damaged from us. The damages the customer has our from foundation problems and house shifting so we are not responsible for any...

kind of damages that were not a cured by us. We are in the process of seeing what we can work out to remove false accusations that our affecting our reputation on the Revdex.com