Affinion Group, Inc.

Thank you for [redacted] correspondence regardi** his concerns with his [redacted] membership, a service provided by Trilegiant Corporation.
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By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billi** and enrolli** the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billi** alo** with the name of the service to identify the charge.
Our records indicate that Mr. ** was enrolled in both our Great Fun and [redacted] services on September 29, 2013, after making a purchase from Tiger Direct and then respondingto an offer to receive a rebate on his recent purchase by calli** a toll free number.  Upon calling the toll free number, Mr. ** was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was two (2) $20.00 rebates for purchases from Tiger Direct.  The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr. ** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number for each service was provided during the enrollment process.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and [redacted] for any reason.  As such, Mr. [redacted] Great Fun membership was canceled on October 28, 2013, and he was not charged a monthly fee.  Mr. [redacted] membership was canceled on December 22, 2015, and refunds totaling  $425.75 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. 
We apologize for any inconvenience that Mr. ** may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason [redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
0in 0pt">
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 8, 2014, after making a purchase from Allegiant Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in T[redacted] which our records indicate he accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted]  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to the representative in order to enroll in the services.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on January 10, 2015, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on January 19, 2016, and refunds totaling $221.87 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
We regret that Mr. [redacted] did not receive the membership materials that were sent to him in a timely...

manner.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on June 7, 2014, and a refund of $44.90 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because: I feel the bases for your company's marketing is deceptive and designed to delay the "Membership process" in a effort to eat up the customers trial period. I "enrolled" in what I thought was one buyers club, that actually was two, Great Fun & Shoppers Advantage. However I only called one number and responded to one offer. The quickly read and repetitive disclaimer that the sale's representative reads is specifically designed to be deceptive and have the costumer join 2 buying clubs when if fact they only think they are joining one. And to date it has been 3 weeks since I enrolled and I have still not received any membership materials. I have received one email from customer relations stating the my request is being processed. Based on the way your company markets and processes memberships Im not confident I will ever see the rebate as it was offered.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will monitor my [redacted] card closely for charges.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
I should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardless
of future cancellation. I certainly wish this didn't happen but accept the action to resolve complaint.
Sincerely,
[redacted]

[redacted]Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are **tisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $4.00 to activate their membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.
 
The solicitation piece fully and clearly disclosed the terms of the offer.  The front and back of the check clearly stated that cashing the check activated the [redacted] membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.
 
Our records indicate that [redacted] was enrolled in the [redacted] service on April 1, 2002, after the check for $4.00 was cashed.  We are mailing a copy of that check to [redacted] for their review. 
 
Please be assured that we make every effort to ensure that a member is **tisfied with their membership in [redacted].  As such, [redacted] membership was canceled on July 29, 2014, and a refund of $1,109.88 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.
 
We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Thank you for your correspondence regarding [redacted] concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain...

authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint.  In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous addresses, other names) or a copy of Ms. [redacted] statement reflecting one of our charges is requested.  Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in...

[redacted] for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  Mr. [redacted] can be assured that his [redacted] membership was canceled on August 14, 2014, and a refund of $51.97 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was $40 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms.[redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms.[redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on September 20, 2014, and she was not charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was canceled on January 12, 2015, and a refund of $68.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] and [redacted]...

memberships, services provided by [redacted].

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri.  On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 rebate for a purchase from Potpourri.  The offer related to [redacted] was $20.00 in gas purchase rebates. 

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $476.72 is being issued to her credit card account.  [redacted]’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $459.73 are being issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, had I ever received a membership card, I would have canceled the service sooner. Since the start date, there have been several instances I would have used the service had I known I had it. Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in our [redacted] service...

on December 5th, 2013, after being transferred to one of our representatives by [redacted].  The offer for joining [redacted] was $60.00 in rebates for hotel reservations.  In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.  Our records do not reflect that we have received these rebate forms from Ms. [redacted].
 
Our records do indicate that Ms. [redacted] has attempted to redeem rebates that would entitle her to receive either 5% or 10% cash back bonuses on her hotel stays.  These rebates were initially denied because they were not received within 45 days of the hotel stays as the terms of the offers require. In order to uphold our high level of customer satisfaction, we will approve these rebates for Ms. [redacted].  The total amount of these rebates is $27.20.  We will also process the $60.00 in rebates that Ms. [redacted] was offered as an incentive to join [redacted].  Ms. [redacted] can expect to receive a check for $87.20 within the next ten to twenty business days.
 
In addition, Ms. [redacted]’s [redacted] membership was canceled on December 13th, 2013, and she was not charged a fee for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company....

 We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Ms. [redacted] enrolled on March 25th, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store.  We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Ms. [redacted]’s membership was cancelled on June 10th, 2014, and $23.98 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.  Ms. [redacted] may also provide account statements depicting any fees or charges that were incurred due to the FYE Backstage Pass VIP fees for review and reimbursement.  She may either email ([redacted]) or fax (###-###-####) them to my attention.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Anna [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted].... as I stated I never received any information regarding this policy I was unaware this company was taking monies out my account until Oct 2014 when I went to the atm and noticed my money wasnt the same,,,again I neva received any emails, home mail,phone calls nothing stating thanks for your payments if you listen to the recorded information I state this over and over this company refunded me a 135 dollars only

Thank you for your correspondence regarding Kelsey Forster’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] enrolled in our [redacted] service on September 1, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted.  The offer for joining [redacted] was two $30.00 rebates for purchases from [redacted].  According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on November 7, 2016, and refunds totaling $221.87 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
Jason A[redacted]
Customer Relations