Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with *** *** Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that *** *** enrolled in Great Fun on March 26, 2015. On that date, Ms*** was asked if she would like to learn about a special offer for a $Visa gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms*** membership was canceled on July 15, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, *** ***Customer Relations

Complaint: ***
I am rejecting this response because: I want the $rebate be sent priority/first class mail pleaseI have also attached a copy of my receipt to this message and the email *** providedWill only accept the response if the rebate is issued today and sent priority/first class. *** *** *** *** * *** ** ***Name: *** ***
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her *** *** *** *** *** memberships, services provided by *** Corporation
'Times New Roman';"> By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on January 20, 2015, after being transferred to one of our representatives by *** During that call, *** *** was told about special offers for trying the services for trial periods. The offer for joining *** *** was two (2) $*** *** gift cards. The offer related to *** *** was $in gas purchase rebates*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** membership was canceled on May 16, 2016, and a full refund totaling $will be issued to her credit or debit card account. *** ***’s *** *** membership was also canceled on May 16, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A*** Customer Relations

Complaint: ***
I am rejecting this response because:
It does not tell me what they plan on doing with the company that has been callingI have email this *** *** with what information I haveUntil such time as I receive a satisfactory result to my complaint this issue is not done with
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Pending receipt of the refunds offered, I will consider whether the resolution is satisfactory.
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
Our records indicate that Ms*** was enrolled in our Great Fun and Shoppers Advantage services on
March 3rd, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Great Fun and Shoppers Advantage. The offer for joining Great Fun was $in rebates for purchases from *** ***. The offer related to Shoppers Advantage was $worth of rebates for gas purchases
In order to avail herself of the promotional offers, Ms*** was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms***’s rebate checks would have been delivered within 4-weeks
We regret that Ms*** did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms*** may either e-mail (***) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department
In addition, both Ms***’s Great Fun and Shoppers Advantage memberships were canceled on May 1st, 2014, and she will not be charged a monthly fee for either service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation Our records indicate that Ms*** was enrolled in the Travelers Advantage service on April 16, 2015, while responding to an
online offer on the *** *** websiteIn order to avail herself of our promotional offer, Ms*** was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. It may take up to 2-business days from the date of enrollment to receive the rebate forms by e-mail and 10-business days to receive them in the mail. Upon receipt of the completed rebate forms and receipts, Ms*** rebate checks would have been delivered within 4-weeks. In order to uphold our high level of customer satisfaction, we have asked Ms*** to fax us a copy of her *** *** receipt so that her $rebate could be processed. We have received the receipt, and Ms*** can expect to receive her rebate check within the next fifteen to twenty business days. In addition, Ms*** Great Fun membership was canceled on April 17, 2015, and she will not be charged a monthly fee for the service. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Shoppers Advantage membership, a service provided by T*** Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on January 3, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** ***, which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. *** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** *** *** *** for any reason. As such, *** ***’ *** *** membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service. We could find no previous requests by *** *** to cancel her *** *** membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by
*** ***
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** enrolled in our *** *** service on September 1, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***, which our records indicate she accepted. The offer for joining *** *** was two $rebates for purchases from *** According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee*** *** goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that *** *** provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on November 7, 2016, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms*** in any of our services with the information provided in her complaint. In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms***’s statement reflecting one of our charges is requested. Ms*** may either e-mail (***) or fax (###-###-####) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, *** ***
*** ***

Complaint: ***
I am rejecting this response because:
I absolutely have no written confirmation of my involvement and my obligations and any transaction with this company, whose name I do not even knowEven if I inadvertentlyclicked on the web site in , to prove the point I HAVE NEVER,EVER used this service or offer any day during this periodNOT a single incidentI was totally unaware of these charges They should be able to prove if I ever used this serviceIt is totally a fraud and misrepresentation of what this company is and what it is doingI should be refunded the amount
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always
obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in her complaint. In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous addresses, other names) or a copy of Ms*** statement reflecting one of our charges is requested. Ms*** may either e-mail (***) or fax (***) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** *** *** *** memberships, services provided by *** *** By way of background, *** *** *** *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching his concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on July 22, 2016, after being transferred to one of our representatives by ***The offer for joining *** *** was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. *** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the membershipsIf *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** *** *** *** memberships were both canceled on May 19, 2017, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was successfully charged for the services We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s additional concerns with her Great Fun membership Our records do indicate that the charge for Ms***’s monthly membership fee was scheduled to be issued to her debit card account on, or around, the twelfth of every month. In some months, however, it took multiple attempts for us to successfully charge Ms***’s account. This would cause the date that Ms*** would see the fee withdrawn from her account to change. Ms*** can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $was issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We again apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, *** ***
*** ***

Complaint: ***
I am rejecting this response because: I have been waiting over two months for correspondence from this company I stated that I never signed up for this insurance and requested a copy of my signature that they stated they had and have not received anything I will not accept a letter as an answer, just to receive nothing satisfactory
Sincerely,
*** ***

June 16, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #:
*** Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: ***

Thank you for your correspondence regarding *** ***’s concerns with a recent charge from f.y.eBackstage Pass
VIP
Please be assured that we have rectified the error and have refunded $to Ms***’s account
We apologize for any inconvenience that Ms*** may have experienced.
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation
Our records indicate that Mr*** was enrolled in our Great Fun service on March 25th, 2014, after making a purchase
from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Great Fun. The offer for joining Great Fun was $in rebates for purchases from ***
In order to avail himself of our promotional offer, Mr*** was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding *** receipts. Upon receipt of the completed rebate forms and receipts, Mr*** would have received his rebate checks within four to six weeks. We apologize for any misunderstanding concerning the terms of the offer
We regret that Mr*** did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr*** may either e-mail (***) or fax (###-###-####) me his receipts from ***, and I will have his rebates processed by our Claims department
In addition, Mr***’s Great Fun membership was canceled on April 14th, 2014, and a refund of $will be issued to his credit or debit card account as reimbursement of the trial fee that he was charged
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

September 19, 2016 VIA ONLINE SUBMISSIONComplaint ID#: *** Dear Madame or Sir:This submission is in response to the complainant's rejection of our initial response. Please be advised our response to the complainant's rejection has been mailed to the primary insured. As the nature of this complaint is in regard to insurance, we cannot respond to the Revdex.com's public website or the complainant. However, the insured may share our response to each party at his discretion. A phone number to our company's representative has been provided should the insured have any questions. We hope we can provide resolution to the concerns addressed in this complaint. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator CC: Carrier Sincerely,

Thank you for your correspondence regarding *** ***’s concerns with *** ***’s *** membership, a service provided by *** Corporation By way of background, *** is part of an established membership-based service companyWe jointly market our memberships with
our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge *** *** received a solicitation to join *** which was mailed to select Independence *** *** customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fees. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number which was listed in the membership materials Our records indicate that *** *** was enrolled in *** on November 17, 2004, after we received his signed and completed order card. We have attached a copy of *** ***’s order card for your review Please be assured that we make every effort to comply with a member’s request to cancel their membership in *** for any reason. We could find no previous requests to cancel *** ***’s service, but his *** membership was canceled on November 2, 2016, and refunds totaling $1,have been issued to his checking account We apologize for any inconvenience that *** *** *** *** may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, Jason A*** Customer Relations