Advance Auto Parts

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and spoken to the General Manager, [redacted],...

regarding the opportunity. [redacted] has resolved the opportunity with Mr. [redacted] by offering him a new car cover and stated that he is happy with the outcome. Please let us know if we can help with anything further.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information provided and would like to apologize for the...

inconvenience this caused our customer.  Unfortunately, our warranty policy covers replacement of the part only, and does not extend to labor or any other incidentals.  Due to the opportunity received we would like to ask Mr. [redacted] to fax a copy of the following to [redacted]: original purchase receipt, replacement part receipt, original and replacement labor invoices. Once these items are received, we will review and respond with a resolution.    Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We’re very sorry to hear about the inconvenience Mr. [redacted] has experienced. I’ve reached out to our store...

location where the order was picked up from, [redacted], and spoke with Team Member [redacted] who advised they do not have a battery in stock, but if need be would order one in to exchange. I also contacted the store on, [redacted], which is the closest that has it available. I spoke to the General Manager [redacted] at that location who advised us that he would be willing to exchange the battery there as well. Please feel free to reach out to either store location for more help and you may call us at [redacted] option 1 option 3 and provide the reference number # [redacted] I will post the store address and phone numbers below. [redacted] S[redacted] Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Ms.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
request that Ms. [redacted] provide us, or help us find her battery proof of purchase
so we can...

better review her request, and take it for consideration.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We have reviewed the order and were unable to find any issues with the it. We have spoken with the store location in question and they also were unaware of any issues, but they will make certain to contact our I.T. Department with any issues found and will make certain to have orders ready for pick up as soon as possible. We would like to offer Mr. [redacted] a $20 Gift Card for use in store or two $20 off $50 Speed Perk coupons which can be used online or in store. The Speed Perk coupons would require Mr. [redacted] to sign up for our Speed Perks rewards program, but we would be happy to do so. We apologize that we were unable to locate an exact issue however we will work closely with our Field Leadership at that store location. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has experienced.   We...

have verified the transaction information and do show that our customer is eligible for the Rain-X rebate.   Due to the opportunity received, we would like to send our customer the rebate gift card in the amount of $10.49 to the address on file.  Please allow 7-10 business days for processing and shipping. 
 
For future reference, we would like to give further direction on how our customer can apply for a rebate. Mr. [redacted] will need to visit [redacted] and select the applicable rebate by clicking “Rebate Details” to the right of the rebate offer.  This will open a new window where our customer can enter the information from the receipt and submit the rebate electronically.  Should Mr. [redacted] need further assistance, our Rebate Center can be reached at [redacted].
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for allowing us to respond to Ms. [redacted]’s
concerns.  We would like to apologize
again for the inconvenience.  Upon
further research, it does appear that one of the fans was sent to the wrong
address, so it will most likely be returned to the vendor.  This would be the fan from the order with the
authorization hold that we reversed for $99.49 (Order #[redacted]), which should
fall off Ms. [redacted]’s account if it has not already.  Should the part show up, our customer can
keep the additional part for no charge.   Ms. [redacted] should have received the fan from
the order where she was charged $42.03 today (Order #[redacted]).  Ultimately she should have received the part
from the correct order and all authorization holds should fall off and only the
correct charges remain.  We will send the
$50 gift card to the physical address provided, rather than the PO Box.  Ms. [redacted] can expect the gift card within 7-10
business days.  Thank you again for
allowing us to respond and provide clarification for our customer.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, when I returned the part with the slip I inadvertently left the part on the counter, when I returned the next day they said they threw it out and I was out of luck! Originally they said they do not accept packaged parts for return or store credit! What they said in the statement does not match what actually happened! If I had known they sold defective parts, with no recourse, I would have gone to [redacted]! Thank you, when I filled out your information, I could not find my reading glasses and I apologize
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while waiting to receive his rebate. Receiving the error provided by Mr. [redacted] is not a normal occurrence for our site and is being looked into further. The registered rebate has been verified, and we would like to issue a gift card in the amount of $15 which will be mailed to the address provided.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have reviewed the purchases done at our store location # [redacted]. We see where the purchases for 4 shocks did occur, but only see 3 refunded. We contacted the General Manager [redacted] and spoke with him regarding the issue. He recalled Mr. [redacted] and the purchase and clearly advised that Mr. [redacted] was supposed to pick all the shocks up at once and was confused as to why Mr. [redacted] did not get a full refund. General Manager [redacted] advised he would be happy to refund the customer for this and would like to apologize if Mr. [redacted] came into the store. We could also send a check from our location for the $64.11 owed for the refund. We request that Mr. [redacted] please advise which option he would prefer and the store is ready to issue a refund whenever it is convenient for Mr. [redacted]. We would also like to offer a $25 gift card from our Corporate Office as well if Mr. [redacted] would advise the best address to mail a gift card to. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the...

inconvenience caused to our customer.  Due to the opportunity received, we are mailing Mr. [redacted] a $168.99 check to the address provided. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have reviewed the information sent in and it appears that the invoice from [redacted] shows the engine was verified within Nissan Specifications and we see no recommendation for a new engine. We show an Engine Warranty claim ongoing with our Claims team and it shows that it closed due to no activity. We advised Mr. [redacted] on 10/13/2016 to send his two estimates to the manufacturer of the part due to them having the authority to approve any repairs or replacements. For the best assistance concerning this issue we would recommend Mr. [redacted] reach out to our Claims team at [redacted] and reference either the claim #[redacted] or ticket # [redacted]. Feel free however to respond back with the two estimates/diagnostics clearly stating the engine should be repaired, damage done to it, and what caused the damage and we will work with the Claims team as closely as we can. Mr. [redacted] may have to speak with the Claims team about this issue at some point during the process. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We believe we have found the correct purchase information and would like to assist, but to verify we request the last four and type of the credit card used on the purchase. Once this is verified we will be able to process a refund and also have our District Manager [redacted] contact Mr. [redacted] regarding this issue. We would like to advise that the register system does not allow cash/credit card refunds without a valid receipt either on hand or able to be located in our systems. The potential receipt that was located was under no name/number in our systems and a credit card statement cannot prove the item that was purchased. We do however agree if looked at this could have been used to assist Mr. [redacted] and we will check further into this as well. Please respond back with the information requested and we will be able to continue assisting.      Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is trying to imply that their product warranty does not cover the labor cost only the product. I find this to be unfair due to the fact the product did not fail after use it was a bad alternator to begin with causing more damage and expense then original. I trusted the product I was purchasing was a good product and it turned out to be bad right out the box. I have faxed the business my invoices that I have attached here. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Thanks for helping me with the complaint regarding Advance Auto Parts. They have resolved the situation and I received a check today (3/8/2016) for the amount of $857.21. Their promise to provide a resolution was fulfilled. Thanks for your time and effort. Have a nice day.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Hello,I can't seem to figure out how to get into your system to address this complaint but Mr. [redacted] has gotten back to me and is handling my complaint. Someone took sick in his family and the ball was dropped by the store but all seems to be going well now and I'd like to suspend/cancel this for now.Thank you, [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided, and would like to apologize for the inconvenience...

this caused our customer.  We were able to confirm the survey in question.  To better assist, we request our customer provide the confirmation email so we can work towards a resolution.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We have found where Ms. [redacted] contacted in to us and see where the District Manager [redacted] has requested a check for $75 be mailed to her. If Ms. [redacted] felt a lack of professionalism then we will work with the District Manager on that issue and apologize. The check appears to have mailed out on 3/28/2017 and we advise 7-10 business days through the mail. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.