Advance Auto Parts

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while trying to submit their rebate. We have verified the purchase of the two rotors and platinum brake pads in question.  We will issue a gift card in the amount of $20 (since brakes and rotors for only one axle were purchased,) which will be mailed to the address provided.  Please allow 7-10 business days for processing. This gift card can be used in any of our store locations. Details of the rebate offer in question are below: [redacted]  Get up to a $40 Rebate ($20 per axle) with purchase of Carquest Wearever Platinum Professional Brake Pads and (2) two Carquest Wearever Rotors. Limit 2. (Purchases must be on same ticket) Purchase by: July 27, 2016 Redeem by: August 27, 2016 Details of rebate payment type from our rebate FAQ page below:   [redacted]  Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts store. Gift cards are typically received 5-7 weeks after registering for your rebate.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know. Tell us why here...

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I finally got them to refund my money after having to come to the store, be given directions to go home and call for a solution, then having to go back to the store. I regret the day I ever went to their website. The website said that part was the correct part for my car but it was not. This caused me so much hassle and took so much of my time. I finally figured out that they do not know what they are talking about and still did not get my part. I just got my refund in the store after being told on the phone that even though they do not know why the system is showing the wrong part and basically acknowledging their mistake that I would still not even get a refund. This was the worst experience I have ever had with any auto part store. My lost time can not be made up. At least the cashier felt bad for me and gave me my money back. As for the response, no effort was made at all to resolve any issue. Worst business ever.
Regards,
[redacted]

Good evening, in reference to complaint ID [redacted], I will accept the second option for the $174 with me fully understanding the warranty going forward will be based off of the original date.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
I picked up the check today at Advance Auto on [redacted]. Thanks and please hit accept. [redacted]

Thank you for providing us with the opportunity to address
the complaint that Mr. ** has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer regarding this rebate. We
have verified Mr. **’s transaction with the rebate offered and we would like to
issue a gift card in the amount of $10 which will be mailed to the address
provided.  We ask that our customer
please allow 7-10 business days for processing.
 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That was from the Labor from the 1st Motor that I had Purchased and The 2nd Engine is still In the Car and I have not Had to The Money to get this Done it has Cost me a lot over the Past Two Years . over 5000.00 for getting this Motor's put In . I think between [redacted] Engine's and Advance They Should Cove all of this . So No I am not Satisfied with any of the Aboe . 3 Years with out this auto [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would like to apologize for the inconvenience our customer has experienced.  We see that...

our parts catalog recommends DOT 3 brake fluid for a 2009 Kia Sportage.  Since our customer added DOT 4 to that system, we will be unable to assist in filing a damage claim due to it being the wrong fluid type for the vehicle.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information provided, and would like to apologize for the...

inconvenience this caused our customer.  We have spoken with our field leadership team regarding this; and they informed us that they have been in contact with our customer, and have arraigned for him to come in to have his battery replaced. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We apologize to our customer for the inconvenience caused by our marketing emails.  We are...

currently investigating why the unsubscribe feature is not working, and to ensure that Mr. [redacted] will not receive future communications from us.  We do see that a 1st level E-Commerce agent unsubscribed Mr. [redacted] from receiving promotional emails pertaining to online ordering.  We also checked and saw that Mr. [redacted] has no SpeedPerks account associated with the email address provided.If our customer could provide us with an example of the emails he is receiving, that would help our team with further investigation.  If he wishes to do so, that email can be forwarded to [redacted], with reference# [redacted] added to the subject line or email body.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I recently filed a complaint against ADVANCE AUTO and their SPEED PERKS AWARDS PROGRAM case # ID[redacted] which an agreement was reached but ADVANCE AUTO an speed perks program have failed to do what they said they would do to satisfy this complaint . I have waited for ADVANCE AUTO AND SPEED PERKS AWARDS to comply with the agreement but to no end . I am only asking ADVANCE AUTO and SPEED PERKS AWARDS to do what their policy or advertising said they would do if you buy from them . I even went on line to my SPEED PERKS AWARDS ACCOUNT to see that they SPEED PERKS AWARDS PROGRAM had not corrected their errors as promised in the complaint statement agreement as I was told . I have waited to let them do what was necessary to correct this matter but they have failed to do so . What is wrong with this company that they ADVANCE AUTO SPEED PERKS AWARD PROGRAM can not abide by their advertising to lure consumers to buy their products with added rewards for doing so . This is clearly an example of false advertising . I have been buying lots of their products for years to maintain my 4 vehicles with the SPEED PERKS AWARDS PROGRAM saving me money with their awards program which is the whole idea of this sales gimmick . ADVANCE AUTO AND SPEED PERKS AWARDS PROGRAM should be held accountable for their actions especially since their agreement to my last complaint which they have not done . Either do what their advertising says or do away with it . My present maintenance repairs and up keep have been delayed long enough !!!!! They ADVANCE AUTO and SPEED PERKS AWARD PROGRAM have withheld my monetary discounts that I have earned from my previous purchases for my next purchases long enough .

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have spoken to our field leadership team over the [redacted] store; and they have asked that Mr. [redacted] visit the store so store manager [redacted] could inspect the alleged damages.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer.  We will be addressing this opportunity with our field leadership team.  Due to HR reasons, we are unable to comment any further on team member disciplinary or training actions.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have been unable to locate any purchase or refund made under the name and number provided, but would like to try to give advisement on what may have happened. We would advise that refunds normally take 3-5 business days and for most banks that does not include holidays. Mr. [redacted]’s bank may have recognized Lee Jackson Day on 1/13/2016 and Martin Luther King Jr Day on 1/16/2016 which could’ve delayed the refund additional days. We would like to verify if the refund has been received as of yet. We can reach out and work with that store location’s field management in attempt to correct any potential issues going forward and if Mr. [redacted] would like we could arrange a call back to him from District Manager. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has experienced.  We...

have searched our records and located the information from when Mr. [redacted] contacted our Customer Care Department.  We reached out to the General and District Managers over his area, and have been informed by the District Manager that our customer’s wife has returned to the store and received a new battery. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
That Thermostat only worked a little and was refunded. On that same day 1/29/2016 Transaction # [redacted]. I purchased Thermostat item [redacted] for $11.09, gasket water outlet [redacted] $6.99, and antifreeze [redacted] totaling $33.24. That thermostat didn't work at all.This one was defective went back for a refund they would only exchange on  receipt # [redacted]. They store manager acted very mean and would give a refund. The manager said she wasn't going to back down. I think her last name is [redacted]. I went back again on 2/16/2016 she still wouldn't give me a refund. I told them to come and see how it feels inside of my truck.I asked them again on 2/15/2016 still no refund. I drive this truck about once a week.They asked did I buy one from somewhere else. I'm cold and so is my wife and grandchildren.I know something are wrong with the thermostats from this store. After letting water out and replacing these in the cold please refund my money and they'll never step inside of the store again. They should refund my $33.24 and thing keep getting worse. I originally changed thermostat because of the time frame but it was working. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience Mr. [redacted] has experienced.   We have...

researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted].  This makes [redacted]’s the legal warranty owner of the part, so unfortunately we would only be able to work with them on this claim.  Since [redacted]’s purchased the engine from us, they are our customer, and Mr. [redacted] would be their customer.  Therefore, Mr. [redacted] would need to work directly with [redacted]’s.  We show this claim has been resolved since Mr. [redacted] wrote in, so we would advise him to reach out to [redacted]’s for further information.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I wasn't at the store when I called so they didn't save me another trip. The $20 coupon was contingent on me signing up for some sort of shoppers card they have. This would require me to give them personal information which I desired and still desire not to do. I would have saved 80 cents if I bought 6 quarts. What if I walk in the store tonight and desire to buy 20 quarts at the price match? Will I get a $75 coupon? A price match is a price match. The other store has it for $5.99 and so should advance if they honor their price match policy which is posted on their website.. I would like 20 quarts of Mobile 1 full synthetic oil 10 of 5w-30w and 10 of 5-20w. If I go to the store (Advance ) right now what is my price?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate Advance Auto Parts for their communication and the business like manner they are doing and wish to Thank them. I was only concerned about the 20 dollar rebate card and appreciate their thoughts. I appreciate their offer and will accept  same.  Please allow me to also thank the Revdex.com for their assistance to resolve this issue. All of those concerned have been very professional and I am very grateful !!! Please provide Advanced Auto with my address or please inform me if I need to do it !! Thank you so much again for your assistance and Thank You Advance  Auto for your thoughts and reactions to this matter !! Very Gratefully Yours !!!
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. Due to the opportunity received we will mail a $200 check to the address provided.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.