Aconsumercredit™

They were suppose to get us released from a time share contract within two years or give a us a full refund. They were unsuccessful in accomplishing.
We signed a contract with American Consumer Credit on 3/16/16. They were suppose to get us completely released from a contract with The Grand Mayan/Vida Vacations within two years. Those two years ended on 3/16/18. I received a billing from Vida Vacations on 4/19/18. indicating that we were still under contract.Beginning on or around 4/20/18 I began attempting to get a refund back from American Consumer credit. Their contract says repeatedly, if they don't get us our of the contract we are entitled to a full refund, in this case $1800. On 4/20/18 they told me to send a Certified letter asking for a refund, which I did and have the return receipt to prove it. After that, I repeated made phone calls to them and they kept putting me off, telling that my refund was under review. Finally on 6/29/18 I spoke with the CEO of the company, Dana M, who told me that we were no longer under contract with Vida Vacations. I told him I knew better. He further stated that they had helped us retrieve $4500 of our money from the time share co. But they did absolutely nothing to get that money back for us. I did that on my own by filing a credit card dispute. Their (ACC) contract states that they are not responsible to get money back for us. So whether or not I got money back really had nothing to do with the contract we signed with them (ACC). After my contact with the CEO,and to verify what I already knew, I was in touch with Vida through email on June 30th and July 1st, 2018. In both emails Vida Vacations indicated that we are still under contract with them. I attemted one more time on July 2nd, 2018, to get them to give me a refund via an emailed, by forwarding them ([email protected]) and their atty, Michael S the emails I had received from Vida Vacations and asking them one more time to refund my money. To date they have not responded to that last email. Therfore I am filing this complaint.

AConsumer Credit won't return my email or phone calls. It has been 16 months since we paid them to get out of our time share. Won't refund.
First spike with a Jennifer C in February 2017. Paid $2450. I was guaranteed to get out of my *** timeshare. Jennifer stated it may take some time, but it would happen. Give them 6 months to make contact with the resort. I had to change all of my contact information on file with *** to AConsumer credits phone number and address so all transactions from *** would go to ACC. I was instructed to stop all payments to ***. I have saved all of my emails from Jennifer. My case was then transferred to Devin A. I received an email October 2017 to sign a letter to the ACC the power to deal with *** on my behalf. I did this. My account number with ACC is 170576. I then had to keep emailing Devin to find out the status of my case. I have copies of the emails I sent to Devin on 1/16/18 and 1/23/2018. I heard from him on 1/24/18 and he stated he has sent my case to his supervisor. I emailed him again 5/24/18 wanting to check up on my status. I have never heard from Devin again. I have called the customer service number repeatedly. It only lets me leave a message. No one has ever returned my 5 phone calls. So now I have no idea what else to do. My credit is ruined. I'm out of $2450. And I'm sure the fees are horrendous since I was told to stop making payments for over 16 months.

This company does NOT live up to the terms they state they will provide.
Two years ago, we contracted them because they stated they COULD get us out of our time share arrangement. Stated it would take about a year and they would have a final disclosure of release from timeshare contract. I have contacted them over and over, they just give lame excuses, and statements that they have to do so more work, they will check on the status with their "attorney", etc. They have asked for documents repeatedly and we have sent them all to them as needed. Now that it is supposed to be resolved, according to them, I have no final documentation and cannot get them to respond to me - they never answer their customer service phone - I have left numerous voice mail and sent multiple emails asking for the status and resolution. I get no responses at all from them. They will not even reply to you from email or voice.

Paid for a legal service to file a complaint against *** to get my money back but it's been 2 years that SCC took my money and heard nothing
On may 2016 I paid this company to help me to take our money back from the *** timeshare. After charging $3000 in 2016, then they keep saying it needs 60 days, and now it is been 2 years and I didn't hear any update. I didn't get any service from them and All they did was stealing my money and giving me false promises for no service. I was in contact with Medelin at first and have all email communications and all false promises (all attached). End of the day, I didn't receive any service. I only spent $3000 for nothing and didn't get my case resolved.

Still have not solved issue in guaranteed 1 year and we are going on 2, I requested money back and the company refuses to call me back.
8/2016 decided to get rid of timeshare and we called Acomsumercredit and we had to pay what I thought was $1500 up front to get rid of the timeshare and have it off our credit within 1 year. I checked my bank statement the other day when I was going to request money back and it was over $2600 and we are going on 2 years now and the problem has not been solved completely. We would just like our money back. I keep getting the run-around each time I call, and they tell me management is in a meeting with the CEO (come on!) and they will call my husband or myself the next day-this has been going on for a week now. This is on top of the past year I have had to do all of the calling and emailing to them making sure they have received everything because no one calls you! it is like a black hole. I want full refund that was removed from my account on 9/1/2016 in the amount of $2650.00

2+ years waiting for this company to DO THEIR JOB! Nothing, responds only when I make complaint hear. Otherwise I rarely get decent response.
2+ years I contracted at $2500 to get our to time share. I waited 6 months before I stopped paying on it as they suggested as we were buying a home. After that, the last 2 years, they have been "working on it." Now they have lumped us into stated ( I don't believe them) broad lawsuit with many. I never asked to be put in this. Never signed an agreement to do so. I never see any correspondence , even when asked or requested. Madelin was helpful at first, she is always nice, but at this point I am fed up. Now they do not respond, only a secretary gives me same crap info. They lawyer never responds. This company I feel is a fraud and a scam and should be investigated. I plan to pursue legal action.

HIRE CO & ATTORNEY MICHAEL S TO CANCEL 2 TIMESHARES BY 07/19/2017 @ $3,500.00 FOR BOTH & ONLY DID 1, REFUND OF $1,750.00 REQUESTED NOT GRANTED.
HIRE CO & ATTORNEY MICHAEL S TO CANCEL 2 TIMESHARES BY 07/19/2017 @ $3,500.00 FOR BOTH & ONLY DID 1, REFUND OF $1,750.00 REQUESTED NOT GRANTED. HARDLY KEPT ME INFORMED THROUGHT PROGRESS AND NEVER FINALIZED THE 2ND TIMESHARE INVOLVED. THE ONLY REASON WHY HE DID ONE WAS BECAUSE I HAD STARTED NEGOTIATING WITH THE FIRST ONE, WHICH WAS WEEEK 51 IN SURFSIDE MIAMI BEACH AND THE WEEK AND LOCATION ARE VERY DESIRABLE I HAD ACCOMPLISHED IT ON MY OWN THROUGH THE TIMESHARE COMPANY A YEAR BEFORE THROUGH A QUIT CLAIM DEED WHICH I DID NOT WANT TO EXECUTE BUT EVEN THOUGH I HAD NOTIFIED THE SALES PERSON THAT WAS NOT THE DOCUMENT I WANTED SIGN TO SURRENDER THE TIMESHARE, MR S DID IT THAT WAY ANYWAY! THEY LIED AND DID NOT PERFORM THE JOB. I REALLY WANT THE $3,500.00 RETURNED IMMEDIATELLY BUT WILL SETTLE FOR $1,750.00. MR S AND HIS STAFF DO NOT BELIEVE IN RETURNING CALLS OR SERVICING HIS CLIENTS! CREDIT REPORT HAS BEEN JEAPORDIZED BY THEIR NEGLIGENCE, BOTH MY HUSBAND AND I HAVE A COLLECTION ITEM CAUSED BY THE TIMESHARE DUES NOT BEING PAID AS PER MR S'S INSTRUCTIONS!

We were told that we would get a full refund of $2650 if AConsumer Credit could not get our timeshare contracts released in one year.
We paid $2650 to AConsumer Credit get our contracts from*** in Biloxi Ms. and Summer Bay Resort in Orlando. We were told by the salesman it would take 6 months for the process in Jan. 2017. After not hearing anything by Sept. 2017 I continuously called the company every other week for information. After one year of waiting and not hearing everything. I called them and eventually their lawyer spoke to us in conference call on March 19th 2018. He informed us to send a certified letter of our intent for a refund because he said we were entitled to a full refund. Since we were told that we could end the contract., we called up *** who agreed to letting us pay for a deedback program. After not hearing anything for over 2 months I called AConsumer Credit. I was told that the company president wanted to speak to me. On June 12th at 4:30 pm. I finally spoke to the company president who told me he couldn't give me a refund because we broke contract by contacting the resort directly. I only called the resort after AConsumer Credit told me that they would give a full refund. He also maintained that he had gotten me out of the *** contract. This seems implausible because his company would have previously informed me that that was the case. Nevertheless, the company has kept our money and has acted in absolutely bad faith. Judging from my conversation with the company president, he never had any intention of giving my wife and I a promised refund.

I cancelled my contract in writing on the 3rd day and I wish to receive a refund of $2600.
On 4/16/18 I signed a contact and paid $2600 to A Consumer Credit for them to get me released from my ***. They advised me to stop paying my mortgage. After speaking with an attorney who told me this company has an F rating with the Revdex.com and that I should NEVER be told to stop paying a mortgage on 4/19/18 I gave written notice, via an email that I wanted to cancel my contact. I disputed the charge with my credit card and A Consumer Credit has refused my refund. I feel the contract was cancelled per the terms of the contract, in writing.

I have called several times. Don't accept my call or call back. I notified them within 5 days that I wanted to cancel services. Sent a letter. Still n
Return of my money. Their guarantee is bologna!

They have not done what they contractually said, bad communication and refuse to refund my money.
Hired company in July of 2016 to get me out of a timeshare and I was informed it would only take 4-6 months to do so. It took over a year for the timeshare to foreclose on me and they didn't even know they did. I have done everything so far with no help to them. All they do is lie to me about the foreclosure and how they got me a non-judicial foreclosure when Florida is a non-judicial foreclosure state by law. They have fired 3 different people that they admitted lied to me about how long it would take them to get me out of this and getting it off my credit. Well now that I have this foreclosure on my credit, they cannot get it off after 10 different diputes. They always tell me this next one will work and it doesn't. Also by them never giving up on disputes, I cannot get my money back. They keep wasting my times and will not refund me my money. This company is a scam. I paid them $2,200

American Consumer Credit completed what they said they would do. It did take a while, but that was no fault of American Consumer Credit. This was regarding a time share. The process started about 10/2014 and completed in late 2016 or early 2017. I am glad I used there expert service or I would have been at the mercy of Diamond Resorts who purchased all of the time shares from ***. I search other companies prior and trust me, this is the only company I was aware of who had knowledge and understanding because of their legal staff and especially their attorney Mr. S..

American Consumer Credit has not responded to my request for status of getting my time share released. The process started in Sept 2017 and my
My case # with ACC is ***.mY complaint is that they have not responded to my calls since late Mrch.

If I could give Aconsumercredit.com negative stars I would, because this is what this company deserves. Not only were they not able to accomplish this task within the 1 year contract time, but after giving them the benefit of the doubt & renewing my contract for an additional year, they were still incapable of completing the task! I was scammed for $2275.00. I demanded a refund. They claim to have refunded me, but after contacting my credit card company over 5 times, this refund was never issued! The employees working for this company are trained to tell lies, use stalling tactics, & mislead their clients.

I LOVE ACC!!! They were there for me to get out of a bad situation! I started in January, and just waiting on the finishing touches of repairing my credit and it's not even May! I don't care what anybody says - ACC DELIVERS!!! Thank you, Vicky, for all of your help!! I have already referred several people to them!

Online Marketing: Contracted with Amer Consumer Credit for timeshare release from resort. One year guarantee or 100% refund. Two years--No Results.
Email advertisement of 3-day/2-night all inclusive vacation in Cancun. Stipulation for vacation was attending 90 minute presentation and tour of facilities. I agreed, made travel arrangements. Attended presentation, toured resort and after more than three hours, margaritas and refusing resort offers, I was approached a fourth time by resort agent after getting advice from her supervisor(s), was offered this once-in-a-lifetime deal of a deed foreclosure. If I bought then/there I could purchase the timeshare, make my payments to resort and after one years time, stop making payments and the contract would be null and void. Contract would simply be picked up by another party. My account has since been turned over to a collection agency.

I*** 'timeshare release' attorneys and was inundated with options. Without doing research, via E-signature, I contracted with American Consumer Credit, LLC (ACC) on August 30, 2016. Reasons I chose ACC were: 1) guaranteed release from timeshare contract in one years time; 2) if release unsuccessful after one year, 100% refund of initial down-payment ($2,250); 3) I thought an actual attorney was being contracted to represent me.

I have very little to show in contracting with this agency. I have made numerous phone calls and none have been returned. Emails that repeatedly ask for more information which has already been provided. Last email request was asking for proof of WI residency: utility bill, home owners insurance, drivers license and last 4 digits of SS#. This alarmed me. With no response from Customer Service, I telephoned the attorney (4/4/18) and spoke to his secretary; attorney on vacation and wouldn't return until following week. Following day, (4/5/18) and told secretary I was becoming concerned about my case and told her I needed attorney to call me back the following Monday (4/9/18); he never responded. On Tuesday (4/10/18) I called attorney and he answered the call. I asked him how my file was progressing, asked him for pertinent copies and he told me he represented ACC and had nothing to do with my file. Told him contract was signed on August 30, 2016. He stated that the release/guarantee did not happen in a years time so I would get 100% refund of $2,250.; he told me to contact Customer Service. I contacted Customer Service with no reply. I once again called the attorney (4/11/18) and he has not responded to my call.

I am at a loss as to what to do.

I researched the American Consumer Credit, LLC website and see no signage/billboards for an operating business; no number on the building; no cars in the parking lot; building looks uninhabited.

I researched attorney listed on contract and his firm is in a different city with no affiliation listed with American Consumer Credit. 'Timeshare Release' qualification not listed as a professional expertise.

I am writing to the Revdex.com to report a breach of contract with ACC. I wanted to reaffirm your "F" rating regarding ACC and to ward off other innocent people seeking an attorney of a timeshare release service. I feel like this business has the potential of being a scam and the attorney representing this business is a fraud. If the attorney representing the agency had followed through with the release, as promised, my financial situation regarding this timeshare would be a whole lot different. I just simply don't know what else to do other than reporting the business for breach of contract.

10/2/2015 we entered into a Time Share Cancellation contract with American Consumer Credit. They charged us $2300 & never obtained the cancellation
American Consumer Credit Case #***, *** and***.

On 10/2/2015 we entered into a Time Share Cancellation contract with American Consumer Credit, LLC and Sarocco Law and they charged us $2,300. up front and never obtained the cancellation.

The contract was for one year from 10/15/2015 to 10/15/2016. Five months later after it expired on 2/16/2017 we received a letter requesting us to sign another one year contract. We signed the second contract in good faith, which expired on 2/20/2018. They were given two years and five months to cancel our time share with Silver Lake Time Share, 7751 Black Lake Rd. Kissimmee, FL 34747, 407-397-2828.
American Consumer Credit sent a letter dated 10/22/2015 and it states after 90 to 120 days we would receive email updates on our case #150503. No emails updates were ever received. We had to personally call every month or two. During this two years and five months we spoke to: Brittany, Dana, Alicia, Vickie, Erica, Madeline, Mary and Christine. All their replies were "they are working on it".
Many times we were put on "hold" up to thirty minutes and disconnected.
On 3/5/18 we sent a certified letter, which they received on 3/7/2018. To date they have not replied.
Attached find two letters from American Consumer Credit specifying our money back guarantee for one year. As of today date it is 53 days since the contract has expired and we have not received any correspondence or refund of $2,300. as they guarantee.

As of 4/9 they are not answering phone calls and emails are returned saying that their building is under renewal. As of now we are in collections for the very people we thought Aconsumer was taking care of .

They promise to get me out of my time share or refund my money neither has happen .
They promise to get me out of my time share or refund my money neither has happen .

I found this company were unable to do what they claimed they could do. all of this was clear after the funds was received.
I paid this company to help me get out of a timeshare. after all they received the funds, I saw a big change in the company, they said a few times regarding certain issues, I was told they have to speak with an attorney, which they didn't because of the advice I was given.
I have reached out to the company for an update of their so call progress, no one is getting back to me.
It awful that this company is able to get away with doing this to people. Plan and simple they are misleading people. people are getting ripped off by the timeshare people, trying to get out of it, out of desperation I fell for their lies. I was even told they could possibly get some of my money back. should have known better when they asked for the funds up front.