Accredited Debt Relief

Revdex.com:As of today, 3/14/2018, the business has not completed the closing of the escrow account nor the customer file it said it had done two days ago. My concern is that I agree with this and they fail to hold up what they claimed via an email I received two days ago! I have attached that supporting email as reference. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, My name is [redacted] and I am the owner of Accredited Debt Relief and in receipt of your complaint. I had our office manager Ted speak directly with [redacted] about your file. And he said the below. "[redacted] told me that he got a call from the client a few weeks back to cancel the program....

After discussing that it was the best option for her because she could no longer keep up with the payments, [redacted] gave her the client services number to cancel the program.    [redacted] explained to the client that because she's cancelling within the 5 days of the payment, the payment will probably go through as explained in detail to the client when signing up with program as well as when she called [redacted] right before she cancelled.  [redacted] did however explain to her that the money will 100% be refunded the money or any other fees associated with that payment.    See below, the money has been refunded to her already according to [redacted]. " From: [redacted] Sent: Monday, October 31, 2016 1:08 PM To: [redacted] <[redacted]> Subject: RE: Revdex.com complaint - [redacted] HI [redacted], Because the client didn’t cancel within 5 business days of the next scheduled draft (18th), the draft scheduled for the 18th was processed.  The clients funds were then refunded when the termination was completed (after the draft cleared).   We sent the client back $1786.51 and those funds posted to the client on the 28th. Thanks,  [redacted]   Hope this helps and sorry for any inconvenience you may have had. Regards, [redacted]

Hello, we we are so sorry you had this experience and would love to talk to you about this. [redacted] from our office tried and called on 7/29 at 09:44am and lefta Voice Mail and called again this morning 08/01 at 8:53am and left aVoice Mail. Again so sorry for any inconvenience or bad...

customer experience you may have had as this is not something we stand for. If you have time and would like to discuss this further please reach out to [redacted] directly at his below email or number. [redacted]  |  Sales ManagerACCREDITED DEBT RELIEFDirect: [redacted]| Personal Fax: [redacted]| http://www.accrediteddebtrelief.com

Hello,I sincerely apologize for any unpleasant experience you may have had
with a company in which we work withOur inside office manager [redacted] left you a voicemail and tried to call you last Wednesday to talk to you about your complaint and help answer any of your questionsHe said he
didn't receive a call back from your but did exchange some emails with you that I have attached belowIf you are still needing assistance or have any concerns feel free to reach out to me directly as I am the owner of Accredited Debt Relief and want to make sure you are taken care ofHer is my direct office line [redacted]
Again I am truly sorry for any inconvenience you may have had
Regards,[redacted] From: [redacted] [mailto:[redacted]]
Sent: Thursday, October 29, 12:PM
To: '[redacted]'
Subject: RE: [redacted]: Recent voicemail left for you from [redacted] @ Accredited Debt Relief
Hi [redacted],
Good question. When you call in on the main line here at
Accredited Debt Relief the Sales Representatives that pick up don't have any
access with currently enrolled clients with the company's they were
enrolled with, such as [redacted]. Especially if it was enrolled by another rep
in the office that no longer works here I am a [redacted] and
can help with more difficult situations such as yours.
I thought you would have emailed us/me back from our previous
email chain if the email option I provided last time didn't work. I know
we were corresponding via email before and it was difficult for you to speak on
the phone
Again, I apologize for what took place with [redacted] | Sales
Manager
ACCREDITEDDEBT RELIEF
Direct: [redacted] | Personal Fax: [redacted]| [redacted]
This message contains
confidential information and is intended only for the individual namedIf you
are not the named addressee you should not disseminate, distribute or copy this
emailPlease notify the sender immediately if you have received this email by
mistake and delete this email from your systemFinally, the recipient should
check this email and any attachments for the presence of virusesThe company
accepts no liability for any damage caused by any virus transmitted by this
email
From: [redacted] [mailto:[redacted]]
Sent: Thursday, October 29, 12:PM
To: [redacted]
Subject: RE: [redacted]: Recent voicemail left for you from [redacted] @ Accredited Debt Relief
I did call Acredited yesterday prior to speaking with [redacted]I
was told that nothing from your end could be done, so what would have been the
point to speak to you yesterday prior to filing the complaint? Just
curious?
Sent via the
[redacted], an [redacted] smartphone
-------- Original message --------
From: [redacted] <[redacted]>
Date:10/29/1:PM (GMT-06:00)
To: '[redacted]' <[redacted]>
Subject: RE: [redacted]: Recent voicemail left for you from [redacted]
@ Accredited Debt Relief
Hi
[redacted],
Thanks
for the quick reply back and specific details. I hear and understand your
frustration. The lack of communication and clarity on [redacted]'s part is
unfortunate and I have provided the Owner here at Accredited Debt Relief with
your feedback and experience with [redacted]). Any bit
of information helps us here at Accredited Debt Relief to align ourselves with
other companies we help enroll clients into based upon their specific financial
situation. We obviously wish it hadn't gotten to the point where you
filled a complaint against us over here at Accredited instead of just
[redacted]. I am not aware if you did file a complaint against them, but can
only assume you did
In my
responses to you via email here at Accredited Debt Relief I was trying to do
everything in our power and scope to provide you with an alternate option to
receive updates from [redacted]. I wish you would have reached out to me again
prior to filing the complaint with the Revdex.com against us at Accredited Debt
Relief. [redacted] may have changed policies or maybe a rep over there was
providing info for clients via email when they were not supposed to.
Again, we apologize for what took place with [redacted]
Let
me know if I can be of further assistance,
[redacted] | [redacted]
ACCREDITEDDEBT RELIEF
Direct:
[redacted] | Personal Fax: [redacted]| [redacted]
This
message contains confidential information and is intended only for the
individual namedIf you are not the named addressee you should not
disseminate, distribute or copy this emailPlease notify the sender
immediately if you have received this email by mistake and delete this email
from your systemFinally, the recipient should check this email and any
attachments for the presence of virusesThe company accepts no liability for
any damage caused by any virus transmitted by this email
From: [redacted] [mailto:[redacted]]
Sent: Thursday, October 29, 11:AM
To: [redacted]
Subject: RE: [redacted]: Recent voicemail left for you from [redacted] @ Accredited Debt Relief
Hi
[redacted],
I
did email to receive updatesI was told I could not receive info via emailI
also called in several times and was not assisted nor was my calls returnedAs
I stated in the Revdex.com complaint, I have settled two of my cases alone with out
the help of [redacted]They have not contacted me and they could not provide
information regarding the "work" they had been doing on my caseThey
have had my contract for almost months and they had not contacted me, nor
have they had anything to show for contacting my creditorsIn these months I
myself have settled two of my accounts and am now working to settle a third
account with another creditor[redacted], whom I spoke to yesterday, said I
should've had a settlement by now and that they hadn't been able to settle due
to missing info on my part.....if they were missing info they should've
contacted meThen she said that I should be able to settle soon, but she had
already told me with the info missing they hadn't been able to contact anyone,
so how can she say it would be soon, if no had even spoken with a [redacted] rep? The
whole conversation was not adding upShe was contridicting everything she
said.
Sent via the [redacted], an
[redacted] smartphone
-------- Original message --------
From: [redacted] <[redacted]>
Date:10/29/12:PM (GMT-06:00)
To: [redacted]
Subject: [redacted]: Recent voicemail left for you from [redacted] @
Accredited Debt Relief
Hi
[redacted],
My
name is [redacted] and I am a [redacted] at Accredited Debt Relief.
I just left you a message requesting you call back to discuss your recent Revdex.com
complaint against us at Accredited Debt Relief and to answer your
questions. I was the one responding to your previous emails letting you
know [redacted] no longer works here at Accredited and we are unable to see your
client information regarding your program. I know you mentioned it is
difficult with your schedule to call over to [redacted] due to your work
schedule. In our last email correspondence on 8/27/I recommend you
email over to [redacted] to request an update. I never heard back after that
Unfortunately
we are unable to see into your personal program details as we are an enrollment
center for different programs. You are enrolled with [redacted]). We have different programs we help enroll clients into
depending on their specific financial situation
We
are extremely apologetic that it has been difficult for you to receive updates
from [redacted]. I was previously trying to provide you with a different avenue
to receive your updates in our last email correspondence. Clients with
your similar busy schedule simply email over and receive updates.
Please
call back at your earliest convenience to discuss and so that I can apologize
over the phone as well. My contact info is listed below
Kind
regards,
[redacted] | [redacted]
ACCREDITEDDEBT RELIEF
Direct:
[redacted] | Personal Fax: [redacted]|
[redacted]
This message contains confidential information and is
intended only for the individual namedIf you are not the named addressee you
should not disseminate, distribute or copy this emailPlease notify the sender
immediately if you have received this email by mistake and delete this email
from your systemFinally, the recipient should check this email and any
attachments for the presence of virusesThe company accepts no liability for
any damage caused by any virus transmitted by this email
From: ADR_Management [mailto:[redacted]]
Sent: Thursday, August 27, 4:PM
To: '[redacted]'
Subject: RE: [redacted] - Debt Resolution Agreement
Hi [redacted],
Unfortunately [redacted] no longer works here at Accredited. She
gives all her clients her best. You can send an email to [redacted] support to
request an update if you would like. Make sure to put your name and phone
number on file in the subject line of the email with your request for an update
in the body of the paragraph
[redacted] Support – Email: [redacted]
Regards,
accredited DEBT RELIEF | [redacted] | [redacted]
This message contains confidential information and is intended only
for the individual namedIf you are not the named addressee you should not
disseminate,distribute or copy this emailPlease notify the sender immediately
if you have received this email by mistake and delete this email from your
systemFinally, the recipient should check this email and any attachments for
the presence of virusesThe company accepts no liability for any damage caused
by any virus transmitted by this email
From: [redacted] [mailto:[redacted]]
Sent: Thursday, August 27, 5:AM
To: [redacted]
Subject: Re: [redacted] - Debt Resolution Agreement
Cam you please give me an update on my settlements via email? I've tried
calling, but the hours I work and your open are not meshing well and I haven't
been able to reach anyone

Thanks but I need the actual email with the link to the website that this is going to etc so I can try to find out who sent this. Unfortuantly I cannot find out by just a snap shot. Please forward to me the entire email to [email protected] and I will work on it for you. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response, and I thank you for your time, but I am not satisfied that nothing could have been done and that [redacted] and Accredited  have not made an attempt to correct the issues at hand together. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My issue with the sales rep is that at no time did he indicate [redacted] does not allow third party contact to   Settle a claim. After 10 months of waiting for [redacted] settlement details I was finally informed I would need to work out my own program with [redacted].  Meanwhile my credit rating continues to decline. And you wonder why I am thinking of contacting the Revdex.com. I was offered a 10 percent deal for an [redacted] settlement. It seems as if I should get a similar deal for my [redacted] card after all the aggravation I have gone through. 
Regards,
[redacted]

Hey [redacted],We looked into your file and it looks like the [redacted] account you mentioned in this email has already been worked on with us and you are already in a debt consolidation repayment plan with them effective as of June 6th, 2017.  He wants to continue his monthly program deposits into his [redacted] dedicated settlement account through [redacted] completion (Jan 2019). Congrats on the great settlement and savings! The original balance of the [redacted] account was $4,172.00.  Negotiated settlement was for 50% of the balance, at the time of settlement.  Balance at settlement was $4,834.28 and [redacted] offer of $2,417.14 over a 20 month term. Great offer and the client accepted and authorized the release of his settlement reserve account funds.  First installment payment to [redacted] 6.6.2017

I sincerely apologize for any unpleasant experience you may have had
with our company. I have reviewed the call and the gentleman you spoke
to has been reprimanded as this is not something that Accredited Debt
Relief stands for or will allow to take place.  In your message you
stated...

you still wanted help or to speak with someone. If so you are
more than welcome to call me anytime and ill try to help you out the
best that I can. My number is [redacted] and my name is [redacted]
Again I am truly sorry for any inconvenience you may have had.
Regards,

Hi [redacted],So sorry to hear about your experience with [redacted] in our office. I'm not sure where the disconnect is but he has been calling and emailing you as I have personally been making sure and monitoring the status of your complaint as we never want a customer to be unhappy. [redacted] my name is [redacted]...

and I am the owner of accredited debt relief and here is my personal line that you can feel free to call me at to discuss this matter if you choose [redacted] or via email at [redacted].When it comes to your request about your inquiry you reached out to us via our online form at www.AccreditedDebtRelief.com on 3/23/16 see snap shot below. That form on the website that you filled out if you look only collects your First Name, Last Name, Email Address, Phone Number, Debt amount and the State in which you reside. At no time or point does it collect your social security number, address and or date of birth etc. The only way [redacted] or us at Accredited Debt Relief could obtain this information such as your SSN, DOB and address which is required to run a copy of someones credit report is if you personally gave it to us via email or over the phone which you did over the phone when we asked you if it was ok to run a copy of your report to go over all the options with you and see what types of debts you have and how we might be able to help you consolidate them. So we cannot personally remove this item from your report. However if you still disagree you may send a dispute to all three of the credit bureaus requesting it to be removed. [redacted] below said he will send you that information on how to do so. Again sorry for any inconvenience this may have cause you and feel free to reach out to me at [redacted] or [redacted].Regards,[redacted]     From: [redacted] [mailto:[redacted]] Sent: Thursday, August 04, 2016 10:12 AM To: '[redacted]' Subject: FW: Re: [redacted], when you can please give me a call.   So when I called [redacted] earlier and emailed you the screen shot he called me back and it went to voicemail.  The below email is what I got back from him in the span of maybe 10 minutes. Just wanted to give you a heads up.  I did just speak with him and called through [redacted].  I told him how to contact the 3 credit bureaus to dispute the inquiry.  I did tell him I would email him the numbers to all 3 to  make it easier on him. I will forward that email to you as well.  He stated he wanted to be able to email the 3 bureaus as he does not like to be on the phones.  I told him I would see if this is an option when I looked up the numbers. Nothing else was said.        [redacted]  |  Sales Manager ACCREDITEDDEBT RELIEF   Direct: [redacted]| Personal Fax: [redacted]| http://www.accrediteddebtrelief.com   This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately if you have received this email by mistake and delete this email from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.   From: [redacted]] Sent: Thursday, August 04, 2016 9:56 AM To: [redacted] Cc: [redacted] Subject: Fwd: Re: [redacted], when you can please give me a call.   Please refer to Revdex.com case# [redacted]. Business Name: Accredited Debt Relief Address: [redacted] Phone: [redacted]   Name: [redacted] Address: [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] Fax: [redacted] Email: [redacted]   ----- Forwarded message from [redacted] ----- Date: Thu, 04 Aug 2016 16:52:28 +0000 Subject: Re: [redacted], when you can please give me a call. To: "[redacted]" <[redacted]> I called the first time around 12:40 pm but you did not pick up. I called a second time and left a message around 12:41 pm. After I left the message, you sent me this email. I called as of 12:50 pm EST but you did not answer the phone. Each time I called [redacted]. I will let the Revdex.com know that you do not answer the phone in contrast to your suggestions that you're available by phone. On 8/4/2016 at 12:44 PM, "[redacted]" <[redacted]> wrote: Good morning [redacted],   When you can today could you give me a call so we could discuss the credit inquiry and your request to remove it?  Thank you so much.     [redacted]  |  Sales Manager ACCREDITEDDEBT RELIEF   Direct: [redacted]| Personal Fax: [redacted]| http://www.accrediteddebtrelief.com   This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately if you have received this email by mistake and delete this email from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.   From: [redacted] [mailto:[redacted]] Sent: Thursday, August 04, 2016 9:38 AM To: '[redacted]' Subject: RE: Revdex.com Complaint that went in this Morning.   [redacted],   I called him Wednesday at 9am when I first got in. I am calling him right now as well. I will screen shot that and send it in just a minute.     [redacted]  |  Sales Manager ACCREDITEDDEBT RELIEF   Direct: [redacted]| Personal Fax: [redacted]| http://www.accrediteddebtrelief.com   This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately if you have received this email by mistake and delete this email from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.   From: [redacted] [mailto:[redacted]] Sent: Thursday, August 04, 2016 9:34 AM To: '[redacted]' Subject: RE: Revdex.com Complaint that went in this Morning.   Can you send me time stamps of exactly when you did so that I can send them?     [redacted]   Accredited Debt Relief   Direct: [redacted]  |  Fax: [redacted] | www.accrediteddebtrelief.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately if you have received this email by mistake and delete this email from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: [redacted]] Sent: Thursday, August 11, 2016 3:23 PM To: '[redacted]' Cc: '[redacted]' Subject: Update on [redacted] Revdex.com   [redacted],   [redacted] gave me a call back just a few minutes ago. He told me he just got off the phone with [redacted] and they have marked the inquiry for removal.  I asked him if he knew if we needed to do anything on our side and he stated he did not believe so. I told him to call me if we do need to do anything and I will reach out to [redacted].  He stated thank you and that was it. I’m assuming my voicemail yesterday reminded him he needed to do the work on his side still.  I updated his [redacted] file as well.     [redacted]  |  Sales Manager ACCREDITEDDEBT RELIEF   Direct: [redacted]| Personal Fax: [redacted]| http://www.accrediteddebtrelief.com   This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately if you have received this email by mistake and delete this email from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

Thank you for forwarding this
consumer's
inquiry to our attention. We have added this consumer to our
No-Contact list, and will not send any further emails to their attentionWe
will completely adhere to this consumer's request for no further contact.
Kindly indicate in your files satisfactory resolution of this consumer's
concerns