AccountNow

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ A check for the remaining balance was submitted for processing on 7/14/The check will be mailed to the address on the account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Account Now should be accountable for the overdraft fees and late fees that was caused by the delay in the fundsWe are looking to receive an additional dollars to cover those fees

ON JULY ACCOUNT NOW RECEIVED REFUNDS FROM VARIOUS VENDORS AS OF DECEMBER 5, I STILL HAVE NOT RECEIVED THIS REFUND HAVING BEEN CONTINUALLY TOLD A CHECK FOR WAS IN THE MAIL AND WOULD RECEIVE THIS CHECK IN THREE WEEKS BY THEIR REPRESENTATIVESTHEY HAVE FRAUDULENTLY WITHHELD MY MONEY SINCE July 8,GOING TO REPORT THIS TO THE FBISUBMITTED BY [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ A check for the remaining balance has been requested to be mailed to the address on the account Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the offer of a check being mailed to my address on file But if I never receive my check for the total amount they agreed to issued on the 26th of March I will reopened this claim and go from there as long as I receive my check I will be ok with that

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ We have pulled the calls related to the matterWe do find that the initial agent advised the cardholder that the hold was placed by the merchantHowever, we also find that this call was transferred to a manager who corrected this and explained that the hold was placed by us because the transaction was submitted to us as a credit transaction at the pump It is our policy to hold the amount allowed by the Association when the merchant only authorizes for a $The funds are released as soon as the transaction is presented to us by the merchant for the total amount of the transaction A merchant can allow up to $of gasoline with just an authorization of a $if the transaction is processed as a credit transactionBecause we do not know how much the transaction will be presented for, we will hold up to the maximum amount This is further explained in our FAQ section in the customer centerA way to prevent this in the future is to pay with the attendantThe cardholder can tell the attendent exactly how much gasoline they wish to purchase and the attendant will only charge the card for the amount specifiedThis will ensure that the authorization is not padded

Was not at all satisfied with the customer service hereI was a customer with this financial institution for about two tearsEverything was fine until about a few weeks agoI called to inquire about a transaction, when I went to use my card again at a merchant it was deniedFrom there I contacted Account Now customer service againI found out the last representative disabled my card; without my consentI was told from there that di would have to wait 5-business days , for another cardOkay, I waited, I called after the 7th day to find out if they could track the cardI was told they could notMy card came in three days later, I went to activate my card and it would not activateI called Account Now again, and was told , because I received the card after the 7th business day, I could no longer activate the cardI was not pleased with this serviceI was not able to retrieve my money from this account in any wayI had to almost plead with the supervisors to allow me to make a transaction from my accountThis is not good service at allI would suggest, if anyone can get a regular checking account, please do soIt just may keep you from unnecessary headaches

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We will require verifiable address documentation to mail a check to a new address, the customer must provide documentation showing that he has moved to the new address Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) OkI will fax documentationThank you

Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ The card was cancelled because Ms [redacted] reported that the $transaction was unauthorized The funds were released and have been returned to the card The new card has been activated

Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ We completed an investigation to the error claimWe denied the claim based on information provided to us by the merchantThe hotel has advised us that the was not an error in the billing Our records indicate that the investigator has attempted to return the messagesWe will make another attempt on 11/26/and we would be happy to complete a three way call with the merchant to further discuss Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Account now never called meI was given the run around and made several attempts too contact themEach time I was left on hold , disconnected or told I would be calledIt has only been since my stating I was going to launch a complaint with the Revdex.com that anyone has respondedAs for merchant I neither wish to speak with them ; as they would help me when this first beganI have been a customer of account now for over yearsIt's HIGHLY DISAPPOINTING that they would deny and treat a long time customer with such ill regardI am a hard working single parentI did not give the okay to run my debit cardAll I want is my money Which account now should have made sure I got or given back to a loyal customerHaving to make this complaint to the Revdex.com was my only recourse and will not go away until I get what is rightfully mine Final Business Response / [redacted] (4000, 9, 2014/12/03) */ We have completed our investigationWe have attempted to call Ms [redacted] to arrange a three way call with the merchantThe merchant has advised us that the stay occurredIf Ms [redacted] is unwilling to speak with the merchant on a three-way call, there is nothing more that we can do to resolve this claimBased on our investigation with the merchant, we do not find that an error occurredThe claim has been closed and credit will not be issuedIf Ms [redacted] changes her mind and would like to do the three-way call with the merchant she may contact our office Final Consumer Response / [redacted] (4200, 11, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As in the past account now has errorsFirst of all my name is Mr [redacted] , not ms ***I find it very dishearting thata bank has treated a long time customer with such disregardI will continue to post the very bad way account now ; disregards their customers and assists merchants too make unauthorized tranactionsI will let all present friends I referred to account now and anyone else I come in contact with not too do business with themAs they don't care about one customer that was a very loyal customerI guess bad P R is fine with themAlso please note no one has called me as of yet