AccountNow

This company just charged to load the card and charged me another for the cardThis company has robbed me of for a prepaid card when I also have [redacted] that charged no feed this is a crazy and can't refund anythingIts a waste of money and time

Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ The terms and conditions allow the account to be closed without notice under certain circumstancesThe issuing bank exercised their rights to close the account based on the activityWhen an account is closed we ask for address and ID verification to mail a checkThe refusal to provide this information has resulted in the delay in sending the funds to the cardholderWe have used the address on the complaint and we are processing a check for the amount in the accountHad the cardholder cooperated with the verification we may have been able to temporarily open the account and allow access to the funds, but the refusal to verify does not allow the option to do thisA check will be mailed

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We are in the process of pulling the calls to look into the matter reported by the consumer The service fee to mail a card expedited is $25, the consumer opted to have the card mailed regular mail and our records indicate that the card has been received and activated We will research the call matter and address accordingly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have taken absolutely no action to resolve the matter and their bad customer serviceOpting out of paying for a 3-day delivery or paying nothing for a 5-day delivery wasn't much of difference therefore I chose the regular mailThis was an issue that should have been resolved by management instead of having me wait forever with no one ever coming to the lineThis was a lack of customer service which will be addressed by my deposits until some resolution comes about Final Business Response / [redacted] (4000, 9, 2015/04/30) */ We apologize that the customer is not happy with the service providedWe can assure the customer that we take each complaint seriously and work to address any service issues Final Consumer Response / [redacted] (4200, 11, 2015/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This organization tries to make money off the bad luck of its customersTo charge for the card to be mailed express, due to no fault of the consumer is ridiculous and unimaginable that they would subject their customers to such a charge plus knowing that their are people out there that the service charges on those cards were lony on that card as it holds all their money which the surely gain interest on the longer they keep itAn incident happened last payday that they did not pay early as they advertise but more so at willAfter these people hat went to take money out of gte account on their usual day found out it was not their, and they got a dollar charge for insufficient transaction, I wonder how much they made from those charges aloneDisgusting behavior on leaderships \artAnd, the response I got previously said they will look into the phone all an time yet there was no mention of it in their final responseYES Account now you really work on customer service issues by ignoring them

Final Consumer Response / [redacted] (2000, 8, 2014/04/22) */ came to a resolutionplease cancel complaint

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ On 1/26/a request was submitted to provide the last months of statements to Ms***She was not charged for this service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I received the statements from Account Now however, I can not understand them; the statements are not properly formattedI don't know if it would be better if they were to mail them to me or just allow me to view them onlineEither way if the statements aren't legible it's the same as not having themThey are misaligned and I don't have a clue what dollar amounts go with each transaction on what dateBecause of this I am not satisfied with the resultI would like the ability to view the statements in the same format as I can view them onlineI need this information for tax purposesThis is really holding me back Final Business Response / [redacted] (4000, 9, 2015/02/10) */ We cannot provide access to the online statementsWe have provided what is available to us to provide to the customer

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ The claim was resolvedThe terminal owner advised us that the funds were dispensed and the terminal was in balanceThe claim was denied Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) No because the money wasn't dispensed to me Final Business Response / [redacted] (4000, 9, 2014/11/11) */ Ms [redacted] claimed that the funds were not dispensed to herWe opened an investigation with the terminal ownerThe terminal owner said that the funds were dispensed and that the terminal is in balance We do not have any furhter recourseIf Ms [redacted] disagrees with the terminal owner decision, she must contact the terminal owner The terminal owner advised us that an error did not occurWe concluded our investigation with the information provided from the terminal owner Final Consumer Response / [redacted] (4200, 11, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they told me that,I have to deal with my bank

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ There is a discrepancy on the account that cannot be corrected so the account will remain closed This discrepancy was identified on 5/21/The customer was allowed to provide verification to resolve the matter but we could not resolve it She explained to the agent that a deposit was expected on 5/22/The agent placed the account in a status that allowed the deposit to be received on 5/22/and on 5/22/15, the account was temporarily reinstated to allow the customer to spend the fundsShe exhausted the funds AccountNow did not prevent the customer from spending her deposit

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ During an 8/7/telephone conversation, Mr [redacted] stated that Global Cash Card advised him that an [redacted] had accessed his Global Cash Card account and transferred funds to an AccountNow accountMr [redacted] stated that he knew Ms [redacted] through a Facebook connection, however he did not authorize her to access his Global Cash Card account or transfer fundsMr [redacted] stated he has filed a police report with the [redacted] , [redacted] Police DepartmentThe report number is; XXXXXXXXXXXXThe officer who took the report is; Sgt [redacted] , badge number XXXXXMr [redacted] was advised that there are no funds remaining at AccountNow and that AccountNow will cooperate with Law Enforcement upon receipt of a subpoena for records The AccountNow law enforcement contact information is: Custodian of Records AccountNow PO Box San Ramon, California XXXXX Tel # (XXX) XXX-XXXX Fax # (XXX) XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We need to ensure that the funds have not been returned to the sender by the issuing bankOnce we know that, we will be able to provide a response Final Business Response / [redacted] (4000, 8, 2015/04/21) */ We have received additional information from the issuing bankThey returned the funds back to the IRS on 4/6/Ms [redacted] will need to folldirectly with the IRSIt may take up to weeks from the date of return for the IRS to complete their review and update their records with the status of future distribution

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The account associated with this card was not registered correctly and was closedOn 12/21/15, we spoke to the customer and we reopened the account to allow the customer to remove the funds, after which time the account would be closed againThe customer attempted cash withdrawal transactions which were declined because a PIN was not established due to the invalid registration On 12/23/15, we called Ms [redacted] at the telephone number provided in the complaint which is different than the telephone number on the accountMs [redacted] stated that she registered the card in a fictitious name, however she used her own Social Security NumberWe advised Ms [redacted] that she may remove the remaining balance using signature based transactions only, or we will mail a check for the remaining balanceWe advised that checks can take up to weeks and Ms [redacted] requested a checkThe address on the account is different than the address on the complaint and we requested that Ms [redacted] provide a copy of her photo identification as verificationUpon receipt a check request will be processed for the remaining balance which is $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to [redacted] on 12-24-He claimed that he sent an e-mail to me which I never receivedHe gave me his e-mail address and I spelled every word of the e-mail address to confirm it was the right oneAfter I hung up the phone, I promptly sent him an e-mail with a copy of my drivers licenseI never received a response.The balance on the card was yet in his statement, he says I will receive a check for Final Consumer Response / [redacted] (2000, 10, 2016/01/14) */ case has been resolvedthanks

Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ Our research has determined that the cards that were purchased and funded on 06/25/by the customer, were each registered on the same day, after the funding occurred The customer has indicated that she has contacted Law Enforcement and filed a police reportWe have records of the registration names and IP (Internet Protocol) addresses which were used to register the cardsWe also have records of the transactions which occurred after the registrationsWe request that the customer provide law enforcement with the AccountNow contact information listed below so that we may assist law enforcement with the investigation by providing the records:: Custodian of Records AccountNow [redacted] XXXXX Email: [redacted] @accountnowinc.com Fax: (XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I will provide law enforcement with the informationI believe the company knowing the information that they do concerning the cards should issue me a refund Final Business Response / [redacted] (4000, 13, 2015/08/17) */ We reiterate that the accounts that we identified were registered after they were funded, not before as indicated in the complaintAfter the accounts were registered, the funds were removedBased upon the facts available to us, we believe this is a case for law enforcement to investigate AccountNow will cooperate with Law Enforcement upon receipt of a subpoena for records The AccountNow law enforcement contact information is: Custodian of Records AccountNow [redacted] XXXXX Tel # (XXX) XXX-XXXX Fax # (XXX) XXX-XXXX Final Consumer Response / [redacted] (4200, 15, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said that I purchased the cards but did not register them until 6/only to find out they were already registered and the money removedI have contacted the Federal Trade Commission as well as Consumer FinanceMy attorney is also returning from vacation this weekI cannot believe a copy that has received all the required documentation from me (receipt and copy of cards) is still refusing to refund my money

Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ We attempted to call the customer on 3/11/We were unable to reach the customer, a note was placed on the accountThe account was suspended to generate a callback to notify the customer of the closureA new card was processed and the funds on the card transferred to another card

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Our records indicate that this issue was resolved on 3/27/

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ On 8/21/we contacted the customerThe customer stated she had lost her existing card and requested a replacement card be expedite shipped and she agreed to pay the expedite fee The replacement card had been shipped using first class mail on 8/18/ The customer was offered an option for a second replacement card to be expedite shipped to her at no feeThe customer stated that she would check her mail and contact AccountNow to advise if the replacement card had not been received by 8/22/ On 8/24/15, the replacement card was activated and the customer is performing transactions On 8/25/15, the customer called to confirm receipt of the replacement card and to state that she is satisfied with the resolution of this complaint We consider the issue closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/08) */ 9-8- Sent via email: [redacted] Good evening [redacted] thank you for contacting meYes the issue with AccountNow has been satisfiedIf there is anything else you need feel free to contact meVia email preferably [redacted] @gmail.com Thank you again [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ The Customer has two accountsAccount XXXXXXXXXXX and account XXXXXXXXXXX On 7/31/15, the customer filed a dispute for an unauthorized transaction on account XXXXXXXXXXXThe total amount of the dispute was $This dispute was denied and a letter was sent to the customer on 8/14/Our denial was based upon our investigation which revealed that the customer had possession of his Visa card, as stated in his recorded call with AccountNow, and that the merchant verified the customer identity as part of the disputed transaction On 10/2/the customer filed a second dispute for unauthorized transactions which occurred on account XXXXXXXXXXXThe total amount of the dispute was $This dispute was denied and a letter was sent to the customer on 10/12/Our denial was based upon our investigation which revealed that contrary to the customer's claim of non-receipt of his Visa card, we show the card was activated from the customer telephone number on fileResearch also shows that while the disputed transactions occurred, the customer checked his account balance times from the telephone number on file On 10/13/15, AccountNow contacted the customer at the same telephone numberWe advised the customer that his 10/2/dispute was denied and we provided the reasonsThe customer was upset about his claim being denied and stated that he was not going to be speaking directly to us anymore and that he would be filing a complaintThe customer then disconnected the call On 10/14/15, we exercised our right to close the customer accountsWe called the customer to inform him that account XXXXXXXXXXX was closed with a $balanceWe advised the customer that account XXXXXXXXXXX had a remaining balance The customer confirmed his address and a check for the remaining balance was sent to the customer on 10/15/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with someone and the only advise I was told was that I needed to send my birth certificate dl social security card proof of address and after so my account would be unlocked ...in whikch I kept my end of what was asked of me And there alleging I activated my card by calling from the phone number on the account and that I checked my balance several times well when yu call customer service number and enter your social security number and your birthday and your let into the account so how am I the one that spent the money when I have said several times I didn't do it and for proof and I have yet to receive it Final Business Response / [redacted] (4000, 9, 2015/11/13) */ On 10/14/15, we called the customer at XXX-XXX-XXXX to inform him of the account closure, and the customer stated that he understoodWe advised the customer that a check for the remaining balance on his other account, XXXXXXXXXXX, would be sent to himThe customer confirmed his address: [redacted] XXXXXA check was mailed to the customer on 10/23/ On 11/9/15, the customer stated that he did not recall receiving the check, however he would look for itThe customer also requested the reason for his dispute denial in writingWe advised the customer that the reasons were provided with the 10/27/Revdex.com response Our response stated that calls were received from the customer while his disputed transactions were occurringThe customer requested documentation to support the callsWe are providing log records for the customer calls on 7/31/15, 8/12/and from 8/31/to 9/30/ The customer also requested copies of his dispute denial letters and we are providing the August 14, and October 12, letters Final Consumer Response / [redacted] (4200, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont feel as tho they proved why I dont deserve my money back .and was wondering do I have any legal grounds its over of my social security disability money I am on a fixed income and as the result of this company allowing some one other then my self to steal my money I have been evicted from my apt and lost everything I owned AND I WISH FOR THE COMPANY TO STOP CALLING ME BECAUSE THERE EXTREMELY RUDE AND LIE AND TWIST MY WORDS AROUND I ASK FOR MANAGEMENT AND NEVER CAN GET NO ONE

Initial Business Response / [redacted] (1000, 5, 2014/03/10) */ We resolved the verification on 2/25/when all of the required documents were providedWe were advised on 2/26/17, that the customer did not have the card and a new card was requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just lied on record that they sent the cardif they truly did, and they said it takes 5-business days, why have't I received my card then? And to prove that they are lying, they sent me monthly statement which arrived yesterday and was sent a few days laterI want this resolved before this case becomes uglyThank you Final Business Response / [redacted] (4000, 10, 2014/03/22) */ Our records indicate that the consumer has received and activated the card that we mailed

Initial Business Response / [redacted] (1000, 7, 2014/04/14) */ The error claim has been filed on a $partial non-dispenseWe have contacted the consumer to confirm that the $is all that she is disputing This is a new account and the error claim was filed on a transaction that occurred within days of the initial depositPer the terms and conditions and in accordance with Regulation E, we have business days from the date that the error claim is filed to complete our investigation and determine if provisional or final credit is due The error claim was filed on 3/24/We have until 4/21/to complete our investigation and or issue provisional credit Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept there response, because the $claim is from a defective atm claim I filled back in MarchWhich has nothing to do the funds I am Contacting them through the [redacted] for, I have filled several claims with them that they are not acknowledging I have called them over times because of this issue, and every time I contacted them the transaction history changed, and they are not trying to settle about themNot only are they holding the $that has been posted since the 21st of April but they are saying I cannot receive my funds until 3-more weeks additional to the days I have already waited because they need information from me that I have already provided to them Final Business Response / [redacted] (4000, 11, 2014/05/02) */ Credit for the error claim was granted to the account on 4/18/14, within the time frames afforded to Ms [redacted] under Regulation E Due to other circumstances the account was suspended and verification documentation was requestedMs [redacted] refused and disconnected the call At this point a check has been requested to the address on the accountThe account will remain closedThe check will arrive in - days depending on mail delivery in her delivery area Final Consumer Response / [redacted] (4200, 13, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still being denied the money that was taken out of my account Consumer Response / [redacted] (3000, 19, 2014/05/19) */ The company said they sent the check from the claim against the defective atm and it takes 10-days but I still have not received anything, also the claim against the funds taken out of my account is being ignored Business Response / [redacted] (4000, 21, 2014/05/30) */ A check was requested on 5/6/We have confirmed that the check was mailed and we have confirmed it has been cashed A credit was issued for the error claim on 4/18/14, and a communication was mailedThe communication mailed indicated that the provisional credit was temporary while we completed our investigationOn 5/23/14, we completed our investigation and mailed another communication indicating that the credit issued on 4/18/14, was final The credit for the error claim was included in the check requested on 5/6/We have not ignored the error claim, but rather processed it and on 4/21/14, Ms [redacted] contacted our office and our records indicate that she was verbally made aware of the credit

Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Address verification was requiredThis has been explained and we have confirmed that the new card has been received and ready for activation

Every month I have a problem with receiving my money on time I contact my payroll department and their bank and they said that they sent the money over on wednesday every two weeks.the money shows pending literally hours when I call they give me attitude I would like my money on timeevery other pay prepaid the money is late I mean really late and I really don't appreciate that because of my payday States Friday I want my money Friday morning not Friday night late afternoon there's things people have to do customer service is horrible they can't answer anything and they don't know anything when you ask to speak to a manager they put the person next to them and they're sitting back laughing I've been with account now for years I've only been having this problem for the past months so I will be stopping my service and also my husband and my grandmother too

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ A check was requested on 3/24/to be mailed to the address of the consumerIt was mailed from our offices on 4/1/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)