Accounting Associates

Thank you for referring [redacted]'s concerns to our attention. Customer service is our first priority. We will review this matter and respond directly to [redacted] by August **, 2016. Kind regards, The Guardian Life Insurance Company of America

Thank you for referring this matter to our attention. We will respond directly to [redacted] regarding his concerns. Kind regards, The Guardian Life Insurance Company of America

Thank you for referring [redacted]'s concerns to our attention. We will contact him directly to assist him with this matter. Regards,The Guardian Life Insurance Company of America

Thank you for referring this matter to our attention. We will respond directly to [redacted] regarding her concerns.  Kind regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In their letter, they agreed that this issue was due to their administrative oversight and the claim has been reprocessed. I would like to sincerely thank Revdex.com for helping me resolve this issue.  Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received benefits after contacting my Dr. several times and calling your office, again.  I still have the same case manager as well.  I am really not trying to be difficult but it would be nice to feel as if you were at least trying to help in the matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for referring [redacted] additional concerns to our attention. We have responded to her directly via [redacted]. She should expect to receive this response by April **. Regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

The business said they will review the matter and get in touch with me directly no later than Oct **, 2017. The deadline is not due yet, and I am still waiting to hear back from them. Hopefully they can contact me with a satisfactory solution.Thanks,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Guardian's direct response is no different than the line of garbage they gave me over the phone.  They preapproved my procedures and then paid their portion.  A month later they are requesting a refund for not 2 bills but for 6.  they amount is almost $1500.  It's a mortgage payment and I am just suppose to say "Oh someone made a mistake don't worry I will pay the difference."  It's ridiculous that we pay premiums every month, year after year and then we allow the insurance company complete control over our money.  They authorized the work.  They paid their portion.  The fact that someone made a mistake (6 times) is not my problem.  They can't continue to do business like this.  It's not right.  It should be considered fraud.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for referring [redacted] concerns to our attention. Customer service us our first priority therefore we will respond directly to him via US Mail regarding this matter. Kind regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The letter failed to answer my question "Why aren't dental sealants covered for adults?"  It merely stated why I already know "they are not covered," and to be fair, some reasonable workarounds in the future.  But their answer amounted to nothing more than "we have no obligation to explain why we structure our plans the way we do.  We cover what we cover, and that is all we will say about it; pre-approve your treatment with us next time."
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]