Accounting Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have replied in writing the details of my appeal and sent the document I was provided which clearly states dependent coverage is until age (my daughter was at the time of her death) and till age if a full time student It does not say till the dependents 23rd birthday I was provided a deadline of September *** and the document arrived on September *** I was also asked to call to let them know my response was be submitted which I did and left my phone number I have yet to receive a response They stated in the letter they had attempted to reach me by phone twice and left voice messages which I did not return I received no calls or messages on my personal cell or my work number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Dear *** ***,We are in receipt of the captioned complaint filed with your office by*** ***Thank you for referring this to our attentionWe will contact *** *** directly to resolve her concerns.Kind regards,Irini G***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved
NO, I HAVE SHORT TERM DISABILITY, I AM GOING INTO THE THIRD MONTH, THEY DON'T WANT TO PAY THE CLAIMMRBRAD P*** CALLED TODAY, REQUESTING CONTACT WITH EMPLOYER, I GAVE HIM ALL THAT INFORMATION MONDAY, THEN HE CALLS TODAY AND LEAVES MESSAGE FOR CONTACT NUMBERSTHEY ARE STALLING, NOT WANTING TO PAY THE CLAIM, I HAVE CONTACTED THE ATTORNEY GENERAL AND THE TEXAS DEPARTMENT OF INSURANCE AS WELLBUT I NEED YOUR SUPPORT AS WELL, BECAUSE AT LEAST YOU HAVE THEM ACTING UPON THE CLAIM, POSSIBLY
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for referring *** ***'s concerns to our attentionCustomer service is our first priority therefore we will respond directly to her by August **, 2016. Kind regards, The Guardian Life Insurance Company of America

Thanks you for referring *** ***'s concerns to our attentionCustomer Service is our first priority therefore, we will respond directly to *** *** regarding this matter. Regards, The Guardian Life Insurance Company of America

We are in receipt of *** ***'s additional concerns regarding this matterWe will respond to her directly. Kind regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any calls from Guardian and Guardian Insurance has not been able to resolve this case since 5/*/After further investigation with my *** ***, Guardian has denied the 2/**/claim for code *** stating, "*** *** *** ***" and no further explanation despite dental imaging (provided to the insurance) showing >50% canal obstruction, proving medical necessity, and a typed letter from the provider We have mailed appeals to the address Guardian provided and Guardian claims they have not received them and will not provide me with a phone number to contact the appeals departmentWe feel Guardian has been delaying this case so the claim would fall under the "*** *** *** ***."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The amount in dispute was $ The company has settled the claim for $639.60.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received communication from Guardian that they are accepting my complaint as an appeal but I have not yet received any further communication or resolution to my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Thank you for referring *** ***'s concerns to our attentionWe will review this matter and respond directly to the consumer by no later than October **, Thank you

We are in receipt of your
letter dated regarding the above captioned matterT***k you
very much for bringing this to our attentionCustomer satisfaction is
Guardian’s first priority therefore we are working directly with *** *** to
address her concernsPlease feel free to contact me with any questions

Thank you for referring *** *** concerns to our attentionCustomer service is our first priorityWe will respond directly to him regarding his concernsThank you. The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The business' claim that they will contact me prior to 9/**/is not true I have received no correspondence or contact by business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for referring *** *** concerns to our attentionCustomer service is our first priority therefore we will work directly with *** *** to resolve this matterKind regards,The Guardian Life Insurance Company of America

Thank you for referring *** ***'s concerns to our attentionCustomer
service is our first priorityGuardian will respond directly to him
regarding this matter by January **, Thank you

Thank you for referring this matter to our attentionWe will respond directly to *** *** regarding his concerns by no later than February *** 2017. Regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not asked Guardian to pay for claimsI have clearly asked Guardian to process the claims accordinglyI am fully aware that the dentist I have chosen to go to DrD*** is not a contracted dentist, however I have chosen to go thereI am asking for an EOB showing denial so that I may pursue other means of paying for the dental work that is much needed for months nowDue to the delay in processing my claims I am suffering at the hand of GuardianI plan on dropping their services and contacting my local news so that other consumers/patients are aware of the agony that Guardian has put me through as I wait an unwarranted time for claims to be processedProcessing a claim does not only involve paying, but denialsI am asking that I received updated EOBs with denials in a timely fashionI thought I was clear in my request and complaint, but it seems as though my words have been misconstruedThank you Revdex.com for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate all that you did as I do not think this resolution would have been reached without the Revdex.com. Guardian agreed to honor their original agreement to pay their portion of the bills that I mentioned in my complaint. Thanks for your assistance in this matter.
Sincerely,
*** ***

Thank you for referring [redacted]'s concerns to our attention. Customer Service is our first priority. We will review this matter and respond directly to [redacted] by August **, 2016. Regards, The Guardian Life Insurance Company of America