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Address: 3813 Green Hills Village Dr, Nashville, Tennessee, United States, 37215-2610
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These negative reviews are amazingly consistent. I guess I am about to find out why.
A driver of theirs hit my car on 11/30/18. Police came and found their driver at fault. I reached out to my insurance company to follow up with theirs. My *** insurance agent hasn't heard anything and Ive attempted to call their assigned claims representative and not one person has gotten back. Any and all communication has been initiated by me. Im only a few weeks into this process and I can tell what I am headed for. All of my past incidents (all of which I wasnt at fault) have been handled much smoother and even with a sense of urgency.
I will update this post as the potential saga unfolds.
Mr. R, we're sorry to hear about your accident and to hear that you experienced a delay in communication over the last week. The claim was reported to us on 12/4/18 by *** Insurance and contact was made with you on 12/6. Our Claims Team made three unsuccessful attempts to contact our insured from 12/10-12/12 but were able to speak with our insurance on the morning of 12/13. The coverage investigation has been completed as of today and a check has been issued for your damages. Please feel free to contact us directly if you have any additional questions.
I see that there have been some delays, and some of them may have been self inflicted. Soon after writing this, I had finally made contact with my adjuster. As soon as that happened, everything began rolling along smoothly. I will change my review once repairs to my vehicle have been completed and everything settled.
I was hit by one of their insured on 11/2/18 resulting in my car being totaled. On 11/8/18 I faxed the police report to their claims. On 11/19/18 I emailed their claims and received a response on 11/20/18 that my email was forwarded to the adjuster for review. I have yet to hear from an adjuster.
Willie, we're sorry to hear about your accident and the lack of communication regarding your claim. We have reached out to our Claims Team with your information and requested that someone check on your claim and contact you.
The worst company!!!
I made a payment on 3/23/18 online and it wasn't due until the 26th. Their computer system "didn't acknowledge my payment" even though it was removed from my account. The beginning of April I received a letter from my DMV informing me my insurance was canceled due to not payment (I never missed a payment) and it said if I didn't provide proof of insurance my license would be suspended. I called the dmv and Acceptance. Acceptance assured me my payment was received and they would send the proof to the dmv for me and all would be fine. I also spoke to the DMV which told me as long as they got the info it would be updated. Well about a month ago I was driving alone 2 hours from my home to take an exam and once I finished I started driving back home. I saw a police officer driving next to me and then he hopped behind me. He turned his lights on and pulled me over along with 2 backup police cars. He came to my window and said do you know why I pulled you over and I said no sir I don't. He said he pulled my tag and the registered owner has a suspended license and a flag has been put on my tag due to the license. He told me he had the right to arrest me but I explained the insurance situation after he came back and told me it was due to no insurance from back in April but I also explained I had no idea my license was suspended. I obviously would not be driving had I known. Regardless he took my license and tag and told me he had to by law but once he left he would not be watching me. I had no other choice but to continue driving home. It was the weekend and dmv was closed etc. so after calling acceptance and they have admitted fault to me and reimbursed me for the replacement of my license and tag I still had to mandatory appear in court 2 days ago for driving with a suspended license. I provided the proof of insurance to the judge but they are saying they have to review it and appointed me a lawyer and I will have to go back in December. This is a huge inconvenience for me. I did absolutely nothing wrong. Even when I was pulled over I was doing nothing wrong. The officer just happened to run my tag and saw the suspended license. So I had to go sit in a courtroom with 75 other people convicted of misdemeanors like drug charges and DUI's. I have had a loss of income, out of pocket expenses, time, and this is stressing me out.
You know what acceptance has done..... NOTHING.
So I have contacted my state insurance commissioner and will be filing a formal complaint against this company. I will also be seeking additional resources through my attorney.
Ms. C, we are very sorry to hear about your experience and our team has been working to make sure that everything is updated with the DMV in your state. The policy did cancel due to the payment amount being lower than the amount due but your policy was reinstated when you contact Customer Service and a data file was submitted to the DMV at that time. We also show a check paid to you, as an act of goodwill, for the DMV fee on 10/19/18 and are happy to contact the court to see what documents they need from us. Please feel free to reach out to us directly to discuss this further.
My payment wasn't past due until 3/26/18. I made the payment *** Payment: $105.28
Authorization Code: *** FAC #: ***
Memo entered by *** at 5:16 PM
I have reached out to your company directly and spent hours getting nowhere. I made the payment over the phone with a representative which is responsible for telling me if there is a different amount due. I paid what she stated was due. Y'all are making excuses with nothing backing up what you are claiming.
Your act of goodwill? You reimbursed me for my license and tag fee to get them back in my hands. Only because I requested you do so since your company was at fault.
I was charged with a misdemeanor. And guess what the court has voluntarily dismissed the charges because... there was no evidence I was at fault. I have the letter from Acceptance stating my coverage never lapsed since 2/26/18 to current date. Now why would your company type up a false letter and email it to me? Why would Hannah the supervisor admit fault on Acceptances part on a recorded line? Why would the court voluntarily dismiss the charges?
A payment is a payment. And that payment was made.
I want my policy cancelled, I have faxed document to XXX-XXX-XXXX and emailed a copy to @acceptanceinsurance.com.
On August 30,I open an account with Acceptance Ins. I made a down payment of $595, by Sept. 8, the company attempted to debit my account another $560. I contacted the office and told them that They should not have processed that payment until the end of the month, which the gentleman I spoke to said he would take care of the matter. It it now two weeks since I opened the account and they have taken over $1,155 from my account and left my account overdrawn. I contacted the company and ask the to cancel my account and they refused sending me all over the place and denying that they ever received my email or fax. I ave attached a copy of the fax and email for your help.
I would like a refund of $1,155 to be sent to me as soon as possible.Morgan Hudson informed me that she received my cancellation notice by it has no signature, I believe that they are using delay tactic so as not to refund me my money.
Dear Ms.:
This letter is in response to the complaint filed by Ms. ***, regarding the status of her policy cancellation and refund.
On August 30, 2018, Ms. completed an application for automobile insurance with Acceptance Insurance. To issue the policy, a down payment in the amount of $590.00 was paid. During the application process, Ms. selected to have her future monthly payments to be paid through electronic funds transfer (EFT). Additionally, a copy of the monthly premium payment schedule was included with Ms. insurance application, noting the next payment due on September 15, 2018.
On September 8, 2018, an invoice notice was sent to Ms., advising of the next premium payment due in the amount $560.25. The due date for Ms. premium payment was September 15, 2018, or the policy would cancel on September 30, 2018. On September 15, 2018, we drafted the premium payment due via EFT from Ms. financial institution.
On September 19, 2018, Ms. contacted our Customer Service department and indicated that she wanted to cancel her policy. The representative advised Ms. that we will need a signed policy cancellation request form to process the cancellation. The representative explained to Ms. that the policy had a lien holder listed, and we would need proof of other insurance in place in order to cancel her policy for her requested date of September 19, 2018. We did not receive proof of other insurance from Ms. and subsequently her insurance policy was cancelled with a future cancellation date of October 7, 2018, to protect the interest of the lien holder.
If Ms. will submit proof of other insurance in place prior to the October 7, 2018 cancellation date, then we will review to backdate the policy cancellation. Once the insurance policy cancellation date has passed, we will review Ms. policy to determine if a refund is due for any insurance premium that was paid beyond the cancellation date.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
Marilyn ***
Underwriting Director
(XXX) XXX-XXXX, ext. XXXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: (4)
Dear Ms.:
This letter is in response to the complaint filed by Ms. ***, regarding the status of her policy cancellation and refund.
We have received proof of other insurance from Ms.. The other insurance provided by Ms. lists a policy effective date of October 1, 2018. With this information, we have reprocessed our prior policy with Ms. with a cancellation date of October 1, 2018.
The policy cancellation resulted in a policy credit of $489.60. Subsequently, on October 23, 2018, we issued a refund check for Ms. in the amount of $489.60 (check # XXXXXX). The refund check has been placed in the mail to Ms. and should arrive within 7 to 10 days, depending on the mail service.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
Marilyn ***
Underwriting Director
(XXX) XXX-XXXX, ext. XXXXX
***@acceptanceinsurance.com
Enclosures: 2
My car was stolen in June ! I sent notarized papers and police reports off in July ! Here it is October and I haven't spoken too anyone since June
Horrible customer service , can't contct anyone or my adjuster PATRICIA *** ! I have left several messages I lost a 14,000$ car and had to get another car with my own money ! If I don't speak with someone soon I'm going too file a lawsuit against this company !
I just want my settlement so i can get back on my feet this whole situation cost me everything i had !
This is in response to the complaint filed by ***.
Ms. advised us of her loss on 07/06/18 and we were able to contact her the same day. She stated that her vehicle had broken down and she had parked it at a *** located at *** and had received permission to leave the vehicle there for a couple of days. Ms. went on to say that she was current on her vehicle payments of $75.00 per week to ***.
She advised that she went to the *** on 07/04/18 and the vehicle was gone at which point she called the police department, who advised her to call around to the local tow yards. She stated that she went to the police department the next day and spoke to a Detective *** who took a statement and gave her a list of tow yards in the area. The vehicle was found at*** Towing. The detective told the tow yard to meet the insured with the vehicle. The tow truck driver told Ms. and the police that he received a call from *** regarding the vehicle around 2:30 a.m. or 3:00 a.m. for a key.
The tow truck driver advised that he was going to charge the insured company and had her sign a document and then drove off with the vehicle. Ms. called the police department again and they advised her to get the insurance carrier involved. The insured called the tow company and told them that she had the police involved to which the tow company responded that they were shown the title and had every right to take the vehicle. The insured then confirmed with us that she is still making payments on the vehicle and was unsure how he would have been shown the title. The tow company was charging the insured $263.00, but the insured feels that the vehicle should have not been towed in the first place. She stated that she had checked with *** and they did not have the vehicle towed and none of the other businesses there were involved.
The tow truck driver stated the call to tow the vehicle came from someone named ***, which the insured states that the police department stated did not exist. We contacted*** Towing, on 07/09/18; however, they declined to speak with us at the time. We then contacted *** to find out who called the tow yard to the vehicle. A representative named *** stated that she saw a dispatch on 07/03/18 but could not get detailed information. She advised that she would send a memo to client relations and they would follow up once they have the source of the original call.
We again called*** Towing to make arrangements to inspect the vehicle and were told that the lien holder was picking up the vehicle. When we called Apex, they stated that they could not reveal why they were picking up the vehicle. When we relayed this information to Ms., she said that they were picking up the vehicle because she was not paying for something she did not have.
On 07/10/18 we attempted to contact the police department and were told Detective *** was not on duty until later in the evening around 6:00 p.m. We attempted to contact Horey County police as this was where the vehicle was taken and had to leave a message for the handling officer, ***
We also reached out to *** again and were referred to *** in client relations who advised that a *** called in the request. In order to make the request, the member number, the VIN or phone number, and verification of the home address is needed. A request was made for the call to be pulled.
We contacted the tow driver who stated that he met with a young African American between 18-22 years old, thin, with the hair shaved on the sides of their head who signed the documents when he picked up the vehicle. He also stated that he met the insured and the police and unlocked the car for her. She requested that he tow it back to her house but refused to pay. To his knowledge, she never called insurance. He offered to email a copy of his documents.
While waiting for *** to pull the call, our Special Investigations Unit (SIU) reviewed the file. *** still did not have the call on 07/24/18 and that same day our SIU opened an investigation and discovered that the lien holder had repossessed the vehicle. On 07/30/18 there was no additional information regarding a theft, only that the lien holder had repossessed the vehicle and the file was closed. It was upon this complaint that we reopened the investigation to follow up with the lien holder. We decided to secure an inspection of the vehicle and are therefore currently investigating the claim.
We have attempted to follow up with the insured to advise them of the current development and continuing investigation.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a voicemail from the company . But I just want to know if I'm going to be compensated I spent my own money on a brand new car with no help I lost my job and everything because of this I'm just getting back on my feet . All my payments were on time except once because of late pay at my old job . I just want this settled and behind me it really cost me a lot when I lost that vehicle and also the male that owns*** towing was arrested for stealing yet again I told them I thought he stole it because he gave me several different descriptions of the "man" that asked to have my car towed ! I would like to press charges on him if possible !
Company is adding $1100 on top of my deductible due to "betterment" they are providing no explanation for the charges and slowed down repairs.
On 9/11/2018 I was involved in an accident and promply took my car to the auto body shop. The estimate was taken and given to the body shop however when the car was taken apart they found additional damage. They called the estimator back out, He and the body shop estimator did a estimate together and came to a conclusion on the final cost. BOth parties agreed that the majority of damage was done to the suspension. That estimate was given to the Insurance comapny and they took the $1100 for the suspenation repair and labeled it as a "betterment". The car has held it value since I bought it. I have mechanics records and kept up to date on all maintenence. The tires were changed earlier this year and at that time the mechanic did a full inspection and stated that the suspention still was in perfect condition and that I should be an issue for another 100,000 miles. The suspenion does not make a major difference in market value for a vehicle that only has 70,000 miles on it. I brought the estimate to a lawyer and he has stated that the fees have no foudation and should be covered 100%, and that He has never seen such a charge in his career. I have been able to get anyone on the at the company. I'm left on hold for 30-60 minutes or get the voicemail of the adjuster who take at least 24 hours to return my call. They have caused extreme hardship on me and my family being without a car and show no since of urgency.
dropping of betterment charges and timely action in resolving my claim.
Dear Ms.:
This is in response to the complaint filed by ***.
The company has conducted a fair and reasonable estimate of the damages to the 2013 *** The vehicle is over five years of age and has over 70,000 miles on it. In most cases, when a vehicle suffers body damage, there are options to replace the body parts with original equipment parts, aftermarket parts or LKQ parts (acronym for like, kind and quality). With mechanical parts, there are no such options; therefore, all new parts are used to repair most mechanical damages to a vehicle.
In doing so, we place the customer in a better position than they were in prior to the accident. Prior to the accident, the 2013 ***didn't have a new suspension; it had a five year-old suspension. For this reason, the company takes a betterment having provided the customer with newer parts than were on the vehicle previously.
In addition, the policy contract provides the following: If we, at our option elect to pay for the cost to repair or replace the property or part, our liability does not include any diminution of value, however measured, resulting from the loss and/or repair or replacement. If repair or replacement results in the betterment of the property or part, we will not pay for the betterment.
It further states: If the insured auto is older than two model years from the date of loss, we may repair the insured auto using either aftermarket parts or recycled used parts, whichever is deemed to be less expensive by us, and with a deduction for depreciation and/or betterment.
However, in the interest of customer satisfaction, we have reopened the claim for examination of this issue and possible adjustments. Recent efforts to reach Ms. to discuss this have been unsuccessful. We will continue our efforts and work towards an amicable resolution.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
Sincerely,
Gary ***
Regional Claims Director
(The consumer indicated he/she DID NOT accept the response from the business.)
These charges are not fair or justified. My agent, my lawyer The adjuster, the estimator at the body shop and the negotiator all have said that they have never seen anything like these charges. The vehicle has been kept in good condition, and is up to date on all maintenence. Its egular mechanic vouches that the suspension had 100,000 miles left before it should be serviced. The Auto body shop has stated that the damage to the suspension was caused by the accident and was in no way 70% depreciated.
70,000 miles is a low mileage for a 5 year old vehicle in any condition, much less one that was is sound mechanically and taken care of. Acceptance is stating that at 70,000 miles the vehicle is at 70% of its lifespan, which is simply untrue especially for the make and model of the car in question. Furthermore, I have only had the policy with acceptance since July of 2017 so the expectation that I would pay over and beyond my prenuim and the amount of money I have paid them since I got the policy, is ludacris. Its simply bad practice, bad customer service and takes advantage of a paying customer.
Beyond the issue of the betterment, I have been without a car for nearly a month because of how slow they have been in communication with the auto body shop. The estimate did not reach the shop until nearly two weeks after the car was dropped off. When they saw the estimate, they alerted me of the charges and how they seem illegitimate. Communication with anyone at acceptance is poor. I never get anyone on the phone within 30 minutes and constantly get sent to voicemails. Voicemails take at least 24 hours to return. I am currently waiting on a call back for 2 days from the negotiator . The auto body shop has been my main source of consultation about the repairs and the where the insurance company is. They have cost my money for transportation and missing work.
It is ridiculosu that I have paid for full coverage insurance that is supposed to work in my best interest and instead they use my misfortune to their advantage. Myself and the auto body shop are in shock with how poor of a job they are doing. I regret the day I moved my policy to them, my lawyer is on standby ready to sue for the full cost of the deductible and betterment and premium, lost wages and transporation cost. A case with te department of insurance in California has been opened and is holding their ethics in question.
This is not my first time working with insurance companies after an accdient and I know that this is not how they are responibly and ethically handled.
I expect full resolution and before October 12th.
Dear Ms.:
This is in response to the follow-up complaint filed by ***.
The company has been working with Ms. regarding her concerns with the betterment of the suspension parts. We are pleased to report that we have come to a fair and amicable compromise for the betterment of her vehicle and this issue is now resolved.
A payment in the amount of $870.50 was processed and sent to Ms. shop of choice, *** Collision Center, to be applied to the betterment. Ms. has agreed to contribute $237.41 for the betterment of her suspension and will pay that amount directly to the shop once she's satisfied with the repairs.
Thank you for allowing us the opportunity to respond.
Sincerely,
Gary ***
Regional Claims Director
I was involved in an auto accident 8 days ago and have been without a vehicle since. An adjuster will not call
I was involved in an auto accident 8 days ago and have been without a vehicle since. I filed a claim two days after the accident when I received the police report. An adjuster has not contacted me and I have not been given the name and number of an adjuster. I need a rental car and also need to get my truck repaired. I have also e-mailed them a copy of the police report and they did respond by telling me an adjuster will contact me but I have not heard a word.
I want a rental car and my truck repaired. And since this truck is only 1 yr old I want a diminished value adjustment.
Dear Ms. Hughes:
This is in response to the complaint filed by ***.
This claim was reported to us by *** on August 23, 2018. Our first notice of loss department initiated claim number XXXXXXXXX under policy number 30 CPGA XXXXX issued to ***. The claim was immediately assigned to an adjuster to investigate coverage, liability and damages.
On August 30, 2018 the police report was received by Acceptance and we discovered that we had a coverage issue that would need to be investigated. We made calls to both our insured, Ms. and the unlisted driver, *** and left messages for both to return our calls about this accident. Our investigation also uncovered that *** only held a learner's permit.
On August 30, 2018 we were able to speak to Mr. and Mrs. and obtain a statement from Mrs. about the facts of the loss. We advised Mr. and Mrs. that we had a coverage issue and that the claim may likely not be covered. We did confirm with Mr. that he did carry collision with his own carrier.
We are still attempting to speak to our insured and the unlisted driver to verify the facts of loss and to clear our coverage issue.
We regret that Mr. has experienced frustration with this claim and can assure you that First Acceptance Services, Inc. strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
Sincerely,
***
Regional Claims Director
This is not specific to the location provided but to the Acceptance Insurance company a a whole. This is the worst company I have ever had to deal with in my life ! I filed a stolen car claim in February of 2018 , it is now almost August of 2018 and I am still being ran around a never ending call center full of useless reps who are not certified to help you as well as adjusters and supervisors who have NEVER returned one call or ever even answered their phone for that matter. Every adjuster or supervisor is always out of the office. I say every because within this ONE claim I have allegedly been transferred to AT LEAST 3 different people who are supposed to be handling my case. You will wait on a never ending ringing line or dropped into an endless que where anyone who answers can not help you I have paid my bill on time every month since 2016 , which I also had to call on every single month because some how my AUTOMATIC ELECTRONIC PAYMENT wasn't taken which Is quite odd since it is supposed to be automatic. Not to mention the constant fees and rising prices. This company is a complete joke please do not give them one of your hard earned dollars it will all be going to waste. I have got no where with this company and I can not wait to drop them !
Product_Or_Service: auto insurance
Other (requires explanation) Finish the job and pay the amount I was promised from the claim, to say the least.
Dear Revdex.com of Middle Tennessee, Inc:
First Acceptance Services, Inc. is the claim handling entity for First Acceptance Insurance Company, Inc. This is in response to the complaint filed by ***.
This loss was reported to us on March 19, 2018. After the coverage and liability investigation was completed the claim was transferred to the total loss department on May 18, 2018. The total loss reviewed the claim and followed up Ms. to go over the total loss process on May 22, 2018. Ms. was unavailable so the total loss adjuster left a message.
On June 5, 2018 the total loss adjuster spoke with Ms. to go over the total loss paperwork and process. On June 22, 2018 a total loss representative contacted Ms. regarding the total loss paperwork and Ms. advised she would complete and return the documents.
On July 17, 2018 the total loss supervisor followed up with Ms. and left a message. On July 26, 2018 the total loss supervisor followed up with Ms. and explained the total loss paperwork was completed incorrectly, and explained new documents would be sent to be completed. On July 27, 2018 the total loss adjuster spoke with Ms. to confirm once corrected paperwork was returned we would review for payment.
On August 3, 2018 a total loss representative confirmed with Ms. that the revised paperwork was received and would be reviewed for payment. On August 3, 2018 the total loss adjuster contacted Ms. to advise payment was being issued, Ms. was unavailable so the total loss adjuster left a message to advise her.
On August 7, 2018 the total loss supervisor spoke with Ms. and confirmed the payment was sent on August 3, 2018. On August 22, 2018 the total loss supervisor spoke with Ms.. Ms. advised that the lien holder had not posted the payment to her account yet. The total loss supervisor advised we would follow up with the lien holder to see if they had the payment and if not if they wanted us to request a stop payment.
The total loss adjuster spoke with the lien holder and confirmed they would like us to issue a stop payment on August 22, 2018. The stop payment was requested and the payment was reissued on August 23, 2018. The total loss adjuster contacted Ms. and the lien holder to advise the payment was reissued on August 23, 2018. The payment was sent via Fed Ex. The Tracking number is XXXX XXXX XXXX.
We regret that Ms. has experienced frustration with his/her claim and can assure you that First Acceptance Services, Inc. strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
Sincerely,
Michael ***
Regional Claims Director
they deserve No stars. This is THE WORST insurance company EVER!!! I was hit by a client of theirs WELL over a month ago after he ran a stop sign and totaled my vehicle. And they're only wanting to claim 85% fault. I guess the stop sign was only 85% there?!?!! I have YET to receive payment for my TOTALED vehicle or be reimbursed for a rental car that had to come out of my pocket! This is THE WORST experience I've had in all of my days. I hope they get shut down soon.
Ms. H, we are sorry to hear that your experience has not been a positive one. We've spoken with our claims team and it is our understanding that the delay is related to information regarding your lien holder. The name we were given for your lien holder was incorrect and we have not yet been given the correct information. Once we know who your lien holder is, we will be able to move forward and request a letter of guarantee and copy of the title from them. As for the rental, this was not mentioned to the claims team until 8/16/18 but all you need to do is submit your receipt so that it can be reviewed. If you have any additional questions, please feel free to reach out to us directly.
Trouble canceling policy despite sending a lot of unnecessary documents
Shirly G was contacted in September or before of 2017 to change name and marital status on policy. She stated it was easier and cheaper to keep the same and didn't want to change to maiden name. I since married May 20, 2018 and have taken a new auto insurance policy with my husband. She first said I had to come to office, hour and 15 minute drive, to cancel. Then said she could email from and she needed said form signed, copy of new insurance card and copy of marriage license. I emailed all documents back to her along with copy of driver's license and social security card. She said she still could not cancel because my name is different, which was her fault to begin with because she didn't want the hassel in 2017.
Policy to be cancelled and refund of monies paid since paid up til August and new policy started June 30th
Dear Ms.:
This is in response to the complaint filed by Mrs. ***.
During the research process, it was noted in the policy file that Ms. contacted the agent, Shirley G, on June 30, 2018, to request cancellation as she had purchased other coverage with her new spouse effective June 30, 2018. According to the agent notes in the file, the agent informed Mrs. that she could just let the policy cancel effective July 6, 2018. However, after checking the policy again, the agent found that the policy had been paid through the expiration date of August 6, 2018. The agent called Mrs. and advised that she would need a copy of the replacement coverage and a signed cancellation request, which Mrs. provided. The agent confirmed that she did not recall speaking with Mrs. in September 2017, as stated in the complaint.
Ms. policy has been cancelled effective June 30, 2018, as requested. Check number XXXXXXX dated July 9, 2018, will be sent to Ms. in the amount of $169.00 to the *** XXXXX address.
We regret that Ms. has experienced frustration and can assure you that we strive to create a courteous, service-oriented relationship with our customers.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
Shannon T
Director, Agency Operations
XXX-XXX-XXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
On the night of June 16th I hit a beaver with my vehicle. It was unavoidable. Filed an insurance claim Sunday online. Received a call on Monday telling me my claim number and the adjuster information. Left a message with the adjuster on Monday after I was told she has one day to get back to me. Never heard anything from the adjuster on Tuesday. So I called again Wednesday and left another message. Then left another message on Friday after not hearing anything on Thursday. Called customer service on Monday June 25th. They gave me another number to call after I explained that it has been a week and I still haven't heard anything. But once again I got sent to voicemail twice. On the 25th I again was given the supervisor number over the adjuster who was suppose to be handling my claim. Left two messages. Contacted the agent in Prattville Al who I started the insurance through she told me she would send an email to corporate and if I didn't hear anything by lunchtime the next day which would be the 26th to give her a call back. Waited till 2 o'clock on the 26th to call Victoria in Prattville Al back because I had not heard anything. Yet every time I called the Prattville Al office on the 26th she was never coincidentally in the office. Every time I called they claimed she had stepped out the office and would call me back. So I called customer service once again and they directed me to the same two numbers I had previously left several messages with. Would not give me the number to anyone over the company. So left messages on both the voicemails. Here it is the 28th and I still haven't heard anything from the company regarding fixing my car.
Product_Or_Service: Auto Insurance
Account_Number: SPAA XXXXXXXXX
Other (requires explanation) I want my vehicle fixed pay over 300 dollars to this company every month. At this point the also need to covery deductable. I have been without a vehicle for almost 2 weeks. Having to bum rides to and from work.
Dear Ms.:
This is in response to the complaint filed by ***.
On June 18, 2018, Ms. reported that she had hit a beaver on a dark road causing damages to her *** A claim was immediately set up with adjuster assigned with designated claim number of XXXXXXXX.
On June 29, 2018, we spoke with Ms. and gathered the facts of the loss, sent an assignment to have the *** photos completed by Ms. in order to create an estimate of the damages. The claims process was explained to Ms..
On July 3, 2018, we received the estimate and photos of the damages, we contacted Ms. and confirmed payment was being issued to her and her body shop of choice today for the damages to her *** Estimate was faxed to the body shop as requested.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Michael ***
Regional Claim Director
(XXX) XXX-XXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Acceptance insurance did not handle my case in a timely manner. I was told that the company had 1 business day to get back to me. A week went by without hearing a word from company. Though I called and left numerous messages. It wasn't until the company was contacted by the Revdex.com that I received a call. So if I had not taken those steps I would still be waiting in limbo without a means of transportation not even a rental car. Left numerous messages during that 2 week time period and didn't not get one call back not even from the supervisor Tiffany J. Acceptance Insurance is a very unprofessional company to deal with. 2 weeks going into 3 weeks is a long way away from 1 business day. That is completely unacceptable. I need to be compensated for my time sitting in limbo. The company failed to contact me in a timely manner. I was given a verbal commitment that I would be contacted within 1 business day. The company did not follow their own policies. The company needs to cover my deductible. Very dissatisfied with Acceptance Insurance and definitely wod not recommend anyone to get insurance through this company.
Dear Ms.
This is in response to the complaint filed by ***.
On June 18, 2018, Ms. reported that the insured vehicle hit a *** causing damages to her *** Series *** A claim was immediately set up with adjuster assigned.
On June 29, 2018, Contact was made with Ms.. Coverage and liability was established. The inspection assignment was set up for the vehicle damages. The estimate was received back on July 3, 2018. The adjuster reviewed the estimate and issued the payment for the repairs on the *** Series *** to Ms. and the body shop of her choice. A copy of the estimate was also faxed to the body shop the same day as requested. On July 5, 2018, the body shop called in a supplement for additional damages and the supplement was received on July 10, 2018 and payment was issued on July 11, 2018 directly to the body shop for those damages.
We regret that Ms. has experienced frustration with her claim and we do apologize for our communication issue. We have addressed this with the involved staff to prevent a recurrence, and appreciate Ms. input as it helps us refine our practices. However unfortunately, we will not be able to cover your deductible. We can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and mail a copy to ***@acceptance.com.
Sincerely,
Michael ***
Regional Claim Director
(XXX) XXX-XXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 2
On March 24, 2018 I was involved in a car accident that resulted in a total loss. As of June 25, 2018, I am still battling to resolve my claim.
Claim #: XXXXXXXXX On March 24, 2018 I was involved in a car accident that resulted in a total loss of my vehicle. As of June 25, 2018 I am still battling to resolve my claim. There is an outstanding amount of over $3,000.00 that the insurance company has decided to make me responsible for. A check was issued to *** Collision company for over $3,000 even though my car was deemed a total loss. Acceptance Insurance deducted that amount from the total value of my vehicle EVEN THOUGH MY CAR WAS NEVER REPAIRED. I have spoken with several legal advisors and was informed that should not have been done. My total loss adjuster, Falana P, informed me that the check amount was my responsibility because "I chose that collision place and the check was issued on my behalf." How is it my responsibility when I didn't know the check was issued nor did I write the check? Because I didn't agree with all the information Ms. Falana P presented, she hung the phone up in my face and has been very rude and unfriendly during this whole process.
Moreover, the taxes were not paid on my vehicle and I'm not sure as to why. I have read several reviews on this company and everyone has the same complaints: They DO NOT ANSWER THE PHONE NOR DO THEY RETURN CALLS and they do not handle claims in a professional and timely manner.
As a consumer, we have rights. It is a well known fact that insurance companies like to infringe upon these rights for their benefit. I have spoken to the supervisor, Tara H, and while she has tried to be diligent in resolving this matter it has been a slow and arduous process. I am starting to realize that this insurance company may be a scam and I need legal help. Please assist.
I would like to know the status of the $3,000 plus dollars that was deducted from my vehicle valuation as well as why the taxes on my vehicle were not paid.
Dear Ms.
First Acceptance Services, Inc. is the claim handling entity for First Acceptance Insurance Company, Inc. This is in response to the complaint filed by ***.
This loss was reported to us on March 24, 2018 by ***.
This claim was reported to our office on March 24, 2018. After the coverage and liability investigation was completed the claim was transferred to the total loss department on April 17, 2018. The total loss reviewed the claim and followed up Ms. to go over the total loss process on April 20, 2018.
On April 23, 2018 the total loss settlement was approved the total loss supervisor. On April 28, 2018 the total loss adjuster followed up with Ms. to provide the settlement. On May 1, 2018 Ms. called in to discuss the evaluation, the total loss adjuster conferenced CCC on the line with the insured to go over all options on the insured vehicle.
On May 2, 2018 the total loss supervisor contacted Ms. at Ms. request but had to leave a message. On May 10, 2018 the total loss supervisor returned a call to Ms. in which they discussed the evaluation, the claims process, and what was pending from her lien holder. On June 5, 2018 all of the necessary paperwork was received from Ms. lien holder and Ms.. At this time payment was issued to Ms. lien holder and the total loss adjuster advised the customer of the same.
On June 26, 2018 Ms. advised she did not understand the deductions that her GAP company explained to her. The total loss supervisor went over the deductions with Ms. again and the reason for each. The total loss supervisor provided all of the documentation for each deduction as well.
We regret that Ms. has experienced frustration with his/her claim and can assure you that First Acceptance Services, Inc. strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
Sincerely,
Michael C
Regional Claims Director
My vehicle was hit & they have not resolved the claim in 7 months. I was given promises they have not kept nor have they communicated properly.
I was hit by a vehicle that is insured with this company on Dec 13, 2017. It originally started out easy by simply reporting the incident. After a few months I noticed I was not getting my calls or emails responded to. I essentially gave up to the idea that they were going to take care of this obligation. I reached out occasionally to get an update on the status and on 5/25/18 I was contacted and told that I would be paid and a check was issued and now it is 6/15 and they have yet to send the check. I then contacted them again and they stated that there is not an adjuster assigned to my case. I contacted them and asked them to cancel the check reissue it & overnight the check to me on 6/11 they did tell me it takes 24hrs to cancel the check I was also told I would be contacted and I never got contacted. During this time I have dealt with rude disrespectful staff and they have been extremely unprofessional and they have disregarded my case when this is a service they are in the business of providing. It has been time consuming and drawn out for over 7 months. This company needs to be heald accountable for there actions and there lack of delivery on what it says they provide. There are many reviews on this company that are very poor and we as consumers that are spending our hard earned money as well as time are not being given what we pay for and companies like this bring hardships on consumers.
I am seeking my insurance claim to resolved by this company immediately due to non payment for 7 months
Dear Ms.
This is in response to the complaint filed by ***.
This claim was reported to us by *** on November 27, 2017. Our first notice of loss department initiated claim number XXXXXXXX under policy number 52 NRCA 2923 issued to *** The claim was immediately assigned to an adjuster to investigate coverage, liability and damages.
On November 27, 2017 we called Ms. and left a message for a return call. We also called our insured Mr. and left a message for a return call. We also sent out contact letters to our insured and our listed driver, Ms..
On November 29, 2017 we searched IO in an attempt to find Mr. ***'s contact information. Unfortunately we were not able to obtain his contact information at this time.
On November 29, 2017 we were able to obtain a recorded statement from Ms. and she was able to provide us with a contact number for Mr. ***. We attempted to call Mr. but we had to leave a message for him.
On December 1, 2017 we called Mr. and left a message for a return call. We did not have a mailing address for him at this time.
On December 5, 2017 we called Mr. *** and left message for a return call. We did call Ms. to see if she had any other contact information for Mr. -*** besides a phone number. Ms. advised us that she did not.
On December 14, 2017 we were able to speak to Mr.-*** and obtain his recorded statement about the facts of the loss. At this time he informed us that his vehicle had been involved in another accident on December 3, 2017 and his vehicle was a total loss.
On December 15, 2017 Mr. -*** called in about his payment for the damage to his vehicle. We advised him no payment due to no estimate completed at this time. He did email us photographs of the damage to his vehicle that he took at the scene of the accident.
On December 20, 2017 we called Mr. and was not able to leave a message due to his voicemail was full. We were able to send an email to him to advise that we were waiting on his estimate and the estimate from the other party involved.
On January 23, 2018 we were advised by our physical damage specialists that we needed the VIN from Mr. to move forward with the estimate.
On January 30, 2018 we sent an email to Mr. requesting the additional information needed to complete the estimate. Mr. responded to the email and provided us the additional information.
On February 9, 2018 the estimate for Mr. was completed.
On February 14, 2018 authority was given to the adjuster to make the payments to both claimants involved in the accident.
On February 16, 2018 we called Mr. and left a message to advise that we need his mailing address to send the check.
On May 1, 2018 we called Mr. and left a message and sent him a lack of interest letter to the address we had on file.
On May 17, 2018 we still had not heard back from Mr. *** so we attempted to call him again to verify his address to send his check. At this time we were not able to leave a message for a return call and so we sent another lack of interest letter to him.
On May 25, 2018 we spoke to Mr. and verified his address and mailed out the check.
On June 11, 2018 Mr. called to advise that he had not received the check that we had mailed him. He advised that he was going to check his mail when he got home to see if the check was received.
On June 12, 2018 Mr. called to advise that the check was not received the day before. We explained that we would have to stop pay the prior check and once that process was complete we would overnight the check to him.
On June 15, 2018 the stop pay process was completed and we reissued the check to him. We did overnight the check to him by using ***. The claims is closed and resolved at this time.
We regret that Mr. *** -*** has experienced frustration with this claim and can assure you that First Acceptance *ervices, Inc. strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
*incerely,
*andra ***
Regional Claim Director
Company's insured hit my vehicle. Claim filed 3/16/18. Won't respond to followup calls or letters.
Company insured hit my vehicle on 2/10/18 at State Road *** and County Road *** near *** Insured admitted guilt and provided insurance information. Claim filed on 3/16/18. Property damage only. Company sent adjuster to inspect vehicle on 4/23. No further response from company. Made multiple calls and sent letter.
Be advised company uses a sub for claims called First Acceptance Services, *** XXXXXX, Nashville. I was called by Bobby S initially and received correspondence from him to set up the adjustor. Then nothing. His number is XXX-XXX-XXXX.
Took vehicle to get estimate for repair. The cost to put vehicle back in original condition is $1,300 which is expected.
Dear Ms.
This is in response to the complaint filed by ***.
This claim was reported to us on March 16, 2018, by ***. A claim was established and designated claim number XXXXXXXXX. The claim was immediately assigned to an adjuster to investigate the coverage, liability and claimed damages.
Mr. reported that our insured, *** ran a stop sign and struck his vehicle. This loss was not reported to the police and there were no witnesses. Acceptance has been diligently attempting to reach Mr. to confirm the facts of the accident in order to resolve the claim with Mr.. Our efforts to date have been unsuccessful.
We reviewed the recording by Mr., who indicated he had exchanged information with Mr. our insured at the scene. Mr. was able to confirm some personal information and the insured vehicle in this initial report of the accident. Based on Mr. ability to identify our insured and our insured vehicle and in an effort to bring this matter to conclusion, a decision was made to resolve Mr. claim at that time.
On June 6, 2018, a call was placed to Mr. to advise that we will be resolving the claim based on our estimate. A payment in the amount of $992.03 was processed and the supplement process was also explained to Mr..
We regret that Mr. has experienced frustration with his claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Roy G
Roy G
Regional Claims Director
Phone: XXX-XXX-XXXX ext XXXXX
Email: ***@Acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 12
I was in a car accident and the boy that hit me had this insurance. They told me they paid my bills and they did not.
On 12.08.2017, I was hit by a young man. He was ticketed at the scene for speeding, for bald tires, and driving without a license. I had trouble from day one. The first problem was the company never answered the phone and if you by some slim chance get a voicemail, they never returned the call. The gentleman (Eric B) that I finally was able to speak with took about 5 months to pay me for my totaled car. He complained to me about not having purchased a car already (if I had, he said I would not be complaining so much about getting the issue settled). The only good person in the company I talked to was Walter D. Eric B was on the East Coast somewhere. I believe Walter was closer to the Dallas area but not sure where. Walter dealt with the hospital bills. He told me he paid them and sent me the documents to sign and be done with the claim. I received bills from the hospital just this week stating my bills had NOT in fact been paid. I sent an email to Walter D and he is no longer with the company. I have tried to call and was put on infinite hold just as I had been when I was originally dealing with this case. I do not have the time nor the patience to try to get them to answer the phone and get my hospital bills paid like they should have originally done. I have asked numerous times to speak to a supervisor and they tell me one will call me back and they never do. Please see if this company even exists.
I need them to pay the bills like they were supposed to have done. I cannot pay these bills. This insurance company has screwed me in every way. It took five months to even get a check for my totalled vehicle. Now I am going to be in collections for hospital bills that I was told were paid.
Dear Ms.
First Acceptance Services, Inc. is the claim handling entity for First Acceptance Insurance Company, Inc. This is in response to the complaint filed by ***.
This loss was reported to us on December 9 2017. We conducted our investigation into the facts of the accident and determined our policyholder to be liable to the parties involved. We thereafter commenced settlement discussions regarding Ms. bodily injury claim on February 21, 2018. A bodily injury settlement was reached on February 21, 2018 and the appropriate releases were provided to Ms. for completion. Upon receipt of the completed release on February 28, 2018 the settlement funds were disbursed to Ms. including the payments for her medical providers. We have copies of the checks issued for reference. All known medical providers have been paid.
We regret that Ms. has experienced frustration with her claim and can assure you that we strive to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond.
Sincerely,
Sandra B
Casualty Claims Director
(The consumer indicated he/she DID NOT accept the response from the business.)
I received another bill from the hospital that was not paid. It took me over almost two weeks to get someone to answer the phone/emails. I sent emails and left messages and no one answered them. This is just like when I was going through the claim. No one ever answers the phone. I finally received a lady's name and email ***@acceptanceinsurance.com
to send the bill to (XXXXXXXX) and I have not heard from her again. This is standard for this company. ALSO, there was not settlement discussions. They TOLD ME this is what we are going to pay. I had a vehicle that had a brand new engine put into it. That gave me $200 for that. They did not by any means get me back to whole. For those few months I was dealing with them, I invested an enormous amount of time trying to get someone to answer my calls/emails. They gave me a rental only after me arguing about it. Their customer totaled my car and I had no way to get to work. Eric Brewer told me I was LUCKY HE ALLOWED ME TO EVEN GET A CAR. It was the smallest vehicle they rent and I had a midsize car. They kept telling me I was going to get an upgrade and it NEVER HAPPENED. I believe the rental was a Toyota *** Eric B also berated me for not having already purchased a new car (so I would not be complaining about the rental) even though they had not provided the funds to pay for my car. Most people need that money to purchase a new car. I ended up buying a car because he told me he was not going to give me another day of the rental even though they had not paid for my vehicle yet.
Dear Ms.
At the time we responded to Ms. initial complaint we only had 2 medical bills in our claim file for her. One bill for *** for $2239.75 and the other bill for *** of *** for $844.00. These are the bills we considered in the bodily injury settlement with Ms.. After we submitted our response to her complaint, Ms. advised us that she had 1 more medical bill from *** Medical Services in the amount of $420.80. The adjuster received a copy of the bill from Ms. via email and has paid that medical bill although it was not part of the settlement agreement.
Thank you,
Sandra B, CPCU, AIC
Casualty Claims Director
I have a question. How can a business be rated A+ when it has a customer review rating of:
0 positive reviews
4 neutral reviews
45 negative (92%) reviews?
This is the most deceitful,unethical,incompetent, and rude company I have ever dealt with. They lie and seem offended when their lies are revealed. The are very difficult to contact and when you leave a message, they very rarely return your call.
Mr. D, we are sorry to hear that your experience has not been what we would have liked. We can assure you that our practices are transparent and that all of our employees follow the regulations of the insurance industry. If you have any specific concerns, please feel free to reach out to us directly and we will work to address those with you.
My claim number is ***. The accident happened on April 18, 2018. I have been trying for over a month to have my vehicle repaired. *** Insurance Company will not pay the repair company so that they can finish the repairs. Also, I have not been reimbursed for a rental car that I had to get before your company decided to finally rent one. All information was provided immediately after the accident including the accident report. There is no reasonable explanation for the delay.
Mr. D, we've spoken with our claims team here at Acceptance Insurance and it is our understanding that there was a delay in obtaining photos and additional damage was found during the course of the repair. A check was issued to the repair facility on 5/24/18 and our claims team has attempted to reach you by phone and email regarding your rental reimbursement. If you have any additional questions, please reach out to our claims team directly and they'll be able to assist you.
The customer service is horrible. The never respond to phone message in a timely manner and take months to handle claims. I totaled my vehicle on March 24, 2018 and as of May 8, 2018 my issue has not been resolved. If you ask to speak to anyone in the office, they will transfer you to a voicemail.
Cecilia, we apologize for the lack of communication from your adjuster. It is our understanding that you have spoken with a supervisor and that your claim in now moving forward. Again, we apologize for the delay and we are working to resolve your claim quickly.
I was a customer with Acceptance auto insurance and I came home from work on 03/13/2018 and paid my insurance premium yes it was a day late. After I made the payment my husband called me and said he was in an accident. I filed a claim it took over two weeks to hear from the adjuster and everything was progressing. They were ready to send my mechanic the check. Next week we find out that our adjuster is no longer our adjuster and according to the police report the accident happened before the payment posted. I was made aware that they would not cover the bill. On April 26, 2018 after I made two payments to them they informed me that I lied and cancelled our policy retro back to 03/13/2018. I told them that I did not lie and I didn't know about any accident before I paid. They said the policy is cancelled. I paid for the car involved with the accident the week before on the 9th of March. They didn't care. I also was told that I had a 1,000 deductible and on my declaration page it says 500.00 with all three cars. This company completely misleads their customers in every way.
Other (requires explanation) I want them to reinstate my insurance so I can find a different insurance company to go with.
Dear Ms.
This letter is in response to the complaint filed by Mrs. ***, regarding the cancellation of her automobile insurance policy and status of her claim.
On October 12, 2017, Mrs. completed an application for an automobile insurance policy with Acceptance Insurance through our website.
On February 21, 2018, an invoice and cancellation notice was sent to Mrs.. The notice advised of the next monthly payment due of $138.87. In the notice, it was stated that the policy would cancel on March 12, 2018, if payment was not received. Payment was not received from Mrs. and the policy cancelled for non-payment of premium on March 12, 2018.
On March 13, 2018, Mrs. went to our website to make the monthly premium payment after the policy was cancelled. To reinstate her policy without a lapse in coverage, Mrs. completed a no loss statement confirming that there was not a claim or loss that occurred since the policy was cancelled for non-payment.
On March 14, 2018, a loss was reported by Mrs.. A claim was established and designated a claim number of XXXXXXXXX. An adjuster was immediately assigned to investigate coverage, facts, and claimed damages associated with the loss.
On March 20, 2018, we attempted contact with the involved party, ***, but were unsuccessful. We spoke with Mrs. *** on March 21, 2018, to set up the inspection assignment and explained to her that we needed to speak with *** regarding the accident.
On March 26, 2018, the estimate was received for the damages being claimed. On March 28, 2018, we spoke with Mr. *** and confirmed the facts of the accident and explained a copy of the police report would be needed for further review of coverage. On March 30, 2018, the police report was received which confirmed the date and time of the accident was during the period the insured did not have coverage. On April 6, 2018, a claims supervisor approved the coverage denial and on April 10, 2018, the adjuster explained the coverage denial and advised that the denial letters would be mailed advising the policy not being in force at the time of the loss.
On April 25, 2018, a notice of cancellation was sent to Mr. advising that the policy was cancelled. The policy cancellation was due to misrepresentation on the signed no loss statement, as there was a loss that occurred during the time period that the policy was cancelled. On April 26, 2018, a refund was processed and mailed to Mrs. in the amount of $512.05 (check # XXXXXX).
Regarding Mrs. concerns about the declaration page showing the incorrect comprehensive and collision deductibles, we are not able to show different deductible amounts on multiple vehicles due to a limitation on the form. Per our records, the deductibles listed on Mrs. vehicles are noted below.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
Marilyn D
Underwriting Director
(XXX) XXX-XXXX, ext. XXXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 5
I have been with acceptance for almost 6 years now, I got my first car at 16 and needed something quick an easy. I guess you get what you pay for. I was involved in a total loss car accident, during this whole process of me trying to get my car paid for with my full coverage insurance my adjuster Vince C was rude, I spoke to her maybe 3 times and every time she was bothered by my concerns when I would call and leave a voicemail my calls were not returned. I reached out to her supervisor and never received a call back from him either. I was calling while I was a work at least 3 times a day for two weeks just to figure out what steps I needed to take to get this case handled just for me to get the cold shoulder and a voice answering machine. Eventually I was able to get a little guidance and was able to turn in all the requested documents that they required ( mind you all communication was brief via email, nobody ever called me back ). After I got my GAP insurance involved I still had a remaining balance of $1,400 mind you Acceptance has already took my deductible out of the check the wrote me so I don't owe them anything. Come to find out they did not pay the sales tax on the car and charged me a good $700 for a " condition" fee... let that sink in. Now I've been calling and emailing for three days and I still don't have answers. Once this is over I will be leaving this company.
Meiloni, we're sorry to hear that your experience was not what we would have liked. We've spoken with our Claims Team and it is our understanding that someone has been in contact with you and that the payment for sales tax was issued last week. Please do not hesitate to reach out should you have any additional questions. Thank you.
Sorry but you really have no idea about car wrecks but will *** the innocent person saying it's there fault. Think I need a lawyer put them in there place
Ms. O, we can assure you that all claims are investigated fully before a decision is made. If you have questions about a coverage decision, please do not hesitate to contact your adjuster.