Acceptance Insurance Reviews (%countItem)
View Photos
Acceptance Insurance Rating
Address: 3813 Green Hills Village Dr, Nashville, Tennessee, United States, 37215-2610
Phone: |
Show more...
|
Fax: |
+1 (615) 523-5868 +1 (615) 327-2266 +1 (615) 844-2893 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Acceptance Insurance
Add new contacts
ADVERTISEMENT
After several attempts and phone calls, Acceptance Insurance refuses to get back to us about processing time of claim.
My name is *** and my husband and I were involved in an accident with a client of Acceptance Insurance on July 27,2019. ***, our insurance has cleared us of any wrong doing, as it was not our fault. We have patiently waited, contacted, and left voice messages for Acceptance I'm Regards to their processing of the case. As our vehicle sits and is being rusted by the weather through all the damage that occurred because of their reckless client. We fear that this will take too long and more damage will evolve! Our claim # is XXXXXXXX. We have contacted Oscar Ramos and only were able to speak with him once!! He is avoiding us.
We need Mr. R to contact us immediately with a specific time in which Acceptance Insurance accepts our claim from***, and repairs can be done to our vehicle. Their processing time is atrocious and these smaller insurance companies should be illegal if they REFUSE to resolve traffic cases!
Dear Ms.:
This is in response to the complaint filed by ***.
The claim was reported to us on July 29, 2019, by ***. A claim was established with a designated claim number of XXXXXXXX. Oscar *** was immediately assigned to investigate the coverage, facts and claimed damages.
On July 29, 2019, a recorded statement of Ms. was obtained. A voicemail message was left for Mrs. to return the call and a letter was also mailed. Later that same day, Mrs. called and a recorded statement was obtained. Appraisals were requested for both parties on that same day. A police report was requested to aid in our liability decision as both parties had conflicting statements.
On July 30, 2019, Mrs. was having an issue with the photo app and requested that someone come out and inspect her vehicle. The handling adjuster gave a status of the claim to Allstate on this day as well.
On August 7, 2019, the appraisal for Mrs. came in and the amount of damage was $1,544.78.
Due to the conflicting statements of a merging accident, the handling adjuster is waiting for the police report to help determine the at fault party.
We regret that Mrs. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Gary D
Regional Claims Director
(XXX) XXX-XXXX, ext XXXXX
***@acceptance.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Neither my husband or I were told there was a conflicting statement from the guilty party, nor did they ask us for a police report while they had my husband on the phone. It is true they had an adjuster come out to photograph the car, it is true they spoke to ***, my husband, once, but following this conversation, there were no further attempts by the insurance company to EITHER let us know they needed additional information or that there was additional time needed as the conflicting statements needed resolution. We would be happy to provide them with what they need if they would contact us immediately to resolve this matter. As per my last complaint, this was what we have attempted to do SEVERAL times.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd love to send the police report. How about an email address, or they could answer the phone before 5-10 attempts. We need an email address as well as a prompt response, not evasion. In addition, once the police report is reviewed, I'd like a detailed review of why the police report was or wasn't enough in determining the fault of the accident. Our insurance has a copy of the police report as well. If a lawyer is needed we can proceed with an attorney.
September 26, 2019
To: Revdex.com of *** Tennessee, Inc.
Attention: Krystal ***
RE: Your Case Number: XXXXXXXX
Complainant: ***
Named Insured: ***
Claim Number: XXXXXXXX
Policy Number: 29 *** XXXXXX
Date of Loss: July 27, 2019
Company/*** #: First Acceptance Insurance Company, Inc. - XXXXX
Dear Ms.:
This is in response to the complaint filed by ***.
If Mrs. would like to submit the police report she has, we would be happy to review same. The email address to send it to is ***@acceptance.com. We use the police report as a tool to aid in determining coverage and liability, but do not solely rely on that.
If at any time Mrs. calls our office and gets a voicemail, she can press zero and the call will be rerouted to an available adjuster.
We regret that Mrs. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Gary D
Regional Claims Director
(XXX) XXX-XXXX, ext XXXXX
***@acceptance.com
cc: Compliance Analyst at ***@acceptance.com
I was involved in an accident on 5/30/19 and the at-fault party had Acceptance
I was involved in an accident on 5/30/19 and the at-fault party had Acceptance Insurance. My vehicle was towed from the scene because it was not drivable and my insurance company went ahead and got me into a rental car until Acceptance could establish liability because I needed a vehicle to get to work. It took 2 weeks before Acceptance finally called me and 3 weeks before they actually accepted liability for the claim. Then they said that they were unable to take over the payment of my rental car because they don't have a direct billing with Enterprise and I would have to pay out of pocket for the expense since my insurance coverage was capped at $1000. My vehicle was at the repair shop for over a month (once Acceptance finally had it towed there after letting it sit for 3 weeks) because the shop could not get Acceptance to pay them for the work they were doing. Supplemental bills needed to be approved and it was like pulling teeth to get a representative to answer the phone. All the while, I was paying through the nose for a rental car that they kept promising to reimburse me for. I submitted the first of my rental receipts to Acceptance on 7/19/19 for $1036.97 (The total was $2018.54 but *** had paid $981.57). I called on 7/23 to check and make sure that my receipt was received and they had received it and said that it would be sent for review which would take 24 hours and I should expect my refund check in 5-7 days. It has been 3 weeks and I have still not received my refund check. I have since sent another rental receipt in for refund (receiving the same response from Acceptance) and now Acceptance won't even return my calls. I was in a rental car from 5/30/19 - 7/24/19 and I have paid $1268.54 of my own money in rental car expenses that Acceptance is refusing to acknowledge. Now, after picking up my vehicle, I have found other issues with my car and the collision center has sent me to the dealer to have the issues resolved but Acceptance won't answer my questions about the coverage for this either. I don't know where to turn at this point except to file a complaint with the insurance commissioner's office if this isn't resolved because this whole process has taken way too long and I have tried to be patient, but Acceptance has taken advantage of me for long enough.
na
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has sent me check for the amount they owe me. I really appreciate the help to get the word across with the company.
My son was hit by an "at fault" vehicle covered by Acceptance Insurance... We all know how this story ends. No communication from Acceptance, endless delays, followed by excuses, followed by a denied claim.
If you have to deal with Acceptance Insurance, you will likely need to file a complaint with the Revdex.com and file a complaint with your State's Department of Insurance. You can find your State Department of Insurance by going to the National Association of Insurance Commissioners website and clicking on the MAP. This will take you directly to the state's website to file you complaint. Please make sure you include times/date in your written statement and upload supporting documents (e.g., Police Report, Letters, Witness Statements, etc.) also.
. https://naic.org/state_web_map.htm
Mr. W, we were very sorry to learn about your son's accident and we have confirmed with our Claims Team that a full investigation was completed. The claim was reported to us on 7/9/19 but we did not have any contact information for you until your insurance carrier contacted us on 7/12/19 and provided the necessary information. We did speak with our insured and the unlisted driver on 7/10/19 and were able to obtain their statements at that time. After obtaining the police report on 7/18/19, we were able to complete the investigation and it was determined that there was no coverage for the loss. If you have any additional questions regarding this claim, please reach out to the Supervisor over your claim.
I was recently in a wreck with one of there clients they refuse to fix my car or return any calls I've sent pictures of the damage and cost
I was recently in a car accident in May 2019 with a Acceptance insurance client, after reaching out to them Multiple times about my claim they have completely done noting. It's been over a month and still haven't heard from them. I was last told that I needed to send in photos of my car after I done that days went by and still nothing. They are extremely rude after several voicemails still no call back. My car was damaged and they refuse to fix it.
I'm trying to get my car repaired
July 2, 2019
To: Better Business of Middle Tennessee
Attention: ***
RE: Your Case Number: XXXXXXXX
Complainant: ***
Named Insured: ***
Claim Number: XXXXXXXXXX
Policy Number: *** XXXXX
Date of Loss: *** 14, 2019
Company/NAIC #: First Acceptance Insurance Company of Georgia, Inc. - XXXXX
Dear Ms.
This is in response to the complaint filed by Ms. ***.
This loss was reported to us on *** 14, 2019 by a representative of Southern General Insurance and it was assigned to *** to complete an investigation. At the beginning of the claim we were under a coverage investigation because Ms. *** is not a listed driver on our policy.
On *** 16, 2019 a reservation of rights letter was mailed to Ms. advising her of a coverage issue that was being investigated.
We spoke to Ms. on June 26, 2019 and obtained a recorded statement regarding the facts of loss. We advised Ms., again that we had a coverage issue. We received and reviewed the police report and it was confirmed Ms. did not possess a valid driver license at the time of the accident. We received photos of Ms. claimed vehicle damage and an estimate was completed for those damages.
On July 2, 2019 it was determined that we would extend coverage and handle the damage to Ms. vehicle. A check has been issued to Ms. and a copy of the estimate has been mailed to her.
We regret Ms. *** experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Ms. ***
Page Two
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
***
Regional Claims Director
(XXX) XXX-XXXX, ext XXXXX
***@acceptance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 2
(The consumer indicated he/she ACCEPTED the response from the business.)
As of now I feel like the response is fair
Filed my claim on 6/10 due to hit and run. I have been with acceptance for over 4 years and now I have gotten the rudest adjuster who told me my claim is in a denial review status. I don't understand how I have full coverage, victim of hit and run and now being denied coverage from my insurance. Asked what exclusions would cause to deny and the adjuster was very rude. I just want my car fixed.
Ms. Pineda, we apologize for the experience you had with your initial adjuster. It is our understanding that the adjuster who is now assigned to your claim has contacted you to explain the reason for the denial. The denial letter was issued on 6/18/19 and the reason for denial will be in writing. If you have any questions about your policy or the claim, please do not hesitate to contact your adjuster to discuss them.
I was so relieved when the individual who rear-ended me had insurance, although I had never heard of the company. However when I went online and read the reviews it appears dealing with this insurance company is more stressful than an uninsured motorist. My insurance agent sent me the contact information and claim number for first acceptance. I have contacted them 3 days straight without hearing anything back. From the look of other reviews that is the normal way of business for this company. How this company has an A+ rating with the Revdex.com is a joke.
Mr. Hartley, we're sorry to hear that you've had trouble reaching your adjuster. We have spoken with the supervisor over your claim and confirmed that the adjuster has made several unsuccessful attempts to contact you over the last several days. Please return give your adjuster a call at your earliest convenience so we can get this taken care of. Thank you.
I was rear ended by a driver insured by First Acceptance. I Called immediately to report the accident. I was given a claim # and told that I would be contacted by the next business day. That was a week ago! The impact knocked the bumper and tail pipe out of place on my 2016 Accord. The parts are just hanging off of the back of the car. I'm worried it will cause more damage if I drive it the way it is.
I have left several voice mail messages with my supposed adjuster whom I have yet to hear from.
Meanwhile I've been using *** to get to & from the office. After reading the bad reviews I'm concerned that I wont be reimbursed for anything!
I will update this review when all is said & done. Hopefully they'll do what's right and get a positive rating on this sight for once.
Ms. T, we are very sorry to hear that you have had trouble reaching your adjuster. We have spoken with our Regional Claims Director and have been assured that they will be in contact with you by the end of the day today. We appreciate your patience and will work to get this resolved quickly.
I did receive a call from the adjuster today. She was helpful, polite, informative and made me feel at ease. I'm happy that things are moving forward and will update my review once everything is settled.
I appreciate the prompt and professional response.
Thank you!
This company has the worst customer service/claims people I have ever dealt with. It has taken almost 6 weeks from the time of my accident to get a resolution to my claim, only to be told they are denying it! I have had to call multiple times for updates..only to be told different things..such as "its being reviewed by the supervisor" or "the people reviewing the claim needed more info since my case was a gray area". The truth is it was going to be denied from the get go and they were giving me the run around. I finally spoke with the supervisor, Sandra today (who never responded to my voicemail) who told me it was cut and dry and they weren't covering it. Why would that take almost 6 weeks? I had to furnish the police report, call repeatedly, send emails which were never responded to. Horrible communication, no sense of urgency, and definitely don't seem to care about their customers. I would not recommend this company to anyone.
Mrs. B, we are sorry that you had a difficult time getting through to our claims team throughout the claims process. There was a delay with your claim due to the fact that the state of Tennessee has stopped third party electronic transmission of police reports so we have to lean on our insureds/claimants to provide police reports. As for the denial, we have a signed excluded driver form on your policy that excluded the person who was behind the wheel at the time of the accident. If you have any additional questions or concerns, please feel free to reach out to us directly to discuss them. Thank you.
No, that is not accurate. There was not a delay obtaining the police report. I drove to the station to pick it up two days after the accident, and then sent it to my adjuster the following week after I called and inquired on the status of the claim. He casually mentioned that he was waiting on the police report (he never asked me if I had it) so I asked if he would like me to send it to him to speed up the process, so I did. That was on 4/10/19. I emailed claims twice on 4/18 and 4/22 and never got a response.I also called multiple times.I finally talked to the Supervisor on 5/3/19 and received the denial letter the following week. My accident occurred on 3/26/19. As I stated before, there was absolutely no sense of urgency with anyone I spoke with at the company and no one seemed to care that I was without my car waiting for the answer.
Terrible customer service.
I paid on 4/7 through the 8555 bill pay number. I always pay that way. The system said we found your policy. You have to pay 162 and change by 4/7. I hit 1 to pay I hit 1 to confirm. I hit 2 to use my checking acct. I got confirmation number and I saw my receipt notification. I went to bed.On 4/13 *** had his accident. He called on 4/15 to file his claim.
He was told I cancelled my policy. I called Customer Service. They said they don't see any payment. I said I have a receipt. They said email receipt to @acceptanceinsurance.com. I called back and spoke to ***. He pulled up my email. He said he found the payment but the system updated on 4/8. He said they have been having issues w *** system. He got a supervisor. He said they wanted to make sure the system wouldn't correct and I get charged again. He said call back in 3 days. Claim adjuster called me on 4/17. He said he was sending to underwriting due to notes to get forced coverage. I called customer service back to find out if they wanted me to pay difference or if the system charged me correct amount. The girl said we will take the difference after review. She sent me a document to sign. I mentioned my claim to make sure this was handled. She said she couldn't take payment because of underwriting. The supervisor said to sign on a new policy while they worked on this one. She emailed treasury. She said call back in 3 days. I called on 4/19. I was told they didn't have an update. I talked to them again on 4/23. I was told claims adjuster should set up my rental from new policy. They tried to warm transfer to explain issue. They lost the call claims closed. *** called claims adjuster today. Claims adjuster said underwriting was still reviewing. *** asked about rental. *** called me. I told him they had me sign on another policy. He said someone from customer service needed to call him and he would set up rental. I tried several times to get someone to call him. I finally talked to a girl that said they can't call. *** would have to call them. I found an email from *** with them asking me to sign document to reinstate policy. He said he was calling underwriting because none of his made sense. *** was on phone with supervisor from customer service. She said *** should've taken payment. I was still within my window of time. Instead I have a new policy. *** called and said underwriting stated no system issue. I entered the amount. I said your system doesn't work that way. He said I don't know what to say ma'am. I don't know how this happened. I said I paid on 4/7. The system obviously glitched because it didn't update you til 4/8 and took 1.89. All I did was pay like normal and I am being punished. He said it was above his pay grade. I also signed two reinstatement letters.
I want them to fix my account. I want all the claim paid. I want them to figure out why I had to get a liability policy when all they had to do is reinstate my policy. I want them to get me a rental car. I want them to go listen to their *** (***) and see that the customer doesn't enter the amount in, the system generates it. I want to quit being blamed for their mistake.
Dear Ms. Barrett:
This is in response to the complaint filed by ***.
Ms. has indicated that she experienced a delay in the reinstatement of her policy NSOH XXXXX, which has resulted in a delay in handling a reported claim.
Ms. called our Customer Service Department on *** 15, 2019 after filing a claim following an accident that occurred on *** 13, 2019. During this call, Ms. discovered that policy NSOH XXXXX was cancelled at 12:01 am on *** 7, 2019 due to non-payment. Ms. stated she made her regular payment on *** 7, 2019, using our automated phone payment system. Our representative confirmed that Ms. made a payment for $1.89 through our automated phone payment system instead of the $162.69 amount due. We were able to later identify that since the premium payment was not paid until after the policy had cancelled, combined with the time of our nightly system update, the automated phone payment system only accepted the cancelled policy balance of $1.89 and not the premium amount of $162.69. Since there was an open claim following the cancellation of policy NSOH XXXXX, customer service was unable to accept her remaining payment amount and reinstate this policy without a lapse in coverage. With the Customer Service representative being unaware of the details surrounding the cause of cancellation they offered a new policy, NSOH XXXXX, to Mr.. Also, due to the reported loss on a listed vehicle, we were unable to offer Collision coverage for Ms. vehicle. Ms. was advised to speak to her adjuster about the short payment made on*** 7, 2019.
Following further research and contact with Ms., our Underwriting Department was able to identify that due to the timing of the payment our system accepted $1.89 instead of the premium balance of $162.69 which was an isolated and unique circumstance. Our records reflect that Ms. predominantly paid her premiums using our automated phone payment system on the cancellation date with no prior issues. Therefore, in good faith we reinstated policy NSOH XXXXX without a lapse in coverage. To do so, on *** 24, 2019, we transferred the down payment of $144.02 from NSOH XXXXX combined with an additional payment of $16.78 from Ms.. We also informed the claim team of this policy correction and requested that they review Ms. claim again for coverage under policy NSOH XXXXX.
We have been in regular contact with Ms. since this event was brought to our attention on *** 24, 2019. As of the date of this letter, the claims team has agreed to provide the elected coverage for the loss and made arrangements to assist Ms. in obtaining a rental vehicle.
We regret that Ms. has experienced frustration and can assure you that we strive to create a courteous, service-oriented relationship with our customers.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
*** Potts
Director, Shared Operations
XXX-XXX-XXXX, ext. XXXXX
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 4
I was involved in an accident on *** X XXXX with someone who carries your insurance and was at fault. It is now *** 22 and still have nothing.
I have gone back and forth with *** since *** 8, 2019 with much of the time her ignoring my emails and messages. I even called her supervisor who also ignored my message. Finally 2 weeks ago, the adjuster called and asked for my preferred shop because they have to make the check out to both of us. The next day I called her back and left a message with the shops name. This was Tuesday *** 9. It is now *** 22 and I still haven't received anything. It is a good thing I can still drive my car, But 6 weeks and still waiting is ridiculous. The customer service with this company is the worst I have ever experienced with the run around being even worse. The stress of an accident is bad enough (especially being pregnant) but then to be ignored over and over, I have no choice but to submit this complaint. I hope it helps the next person debating on whether to acquire the services of this company not to do so.
I just want the check to get my car fixed and never have to deal with them ever again.
First Acceptance Insurance was not provided with contact information for Ms. when this claim was reported. Our staff secured that information during the initial course of the claim handling and investigation and subsequently contacted Ms. /08/19. At that time an inspection of Ms. vehicle was coordinated and Ms. was advised that appropriate payment for the damaged vehicle would be issued as soon as coverage for this loss was confirmed.
Our investigation of this matter revealed several indicators which necessitated the involvement of our Special Investigations Unit. That staff promptly conducted relevant background checks and cross-referenced available *** databases. Ms. was provided update(s) regarding this process. Once the appropriate*** investigation was completed Acceptance Insurance requested that Ms. provide contact information for the repair facility of her choice so that proper payment for her vehicle damages could be issued. Payment was issued /24/19.
We regret that Ms. has experienced frustration with this claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
The agents at the Peoria, Illinois office don't know what they're doing. First they told me I didn't have SR22 coverage. Then I took my paperwork from the state in. Thought it was taken care of. I called the home office for the underwriting company ***. They said no you dont. Then all of a sudden now that I'm trying to cancel since I got insurance through another agent they say I have it. At first they said there's a mandatory 20 day cancellation notice to the state before I get my money. Which I found is untrue. They have to cancel and refund my money if I provide proof of current SR22 coverage with another company. They've tried to royally screw me.
Donna, we're so sorry about the mixup with your policy. It sounds like the coverage was started before you received the paperwork from the state and based on the information on your application, it was rejected. We do not receive a reason for the rejection but you should have received a letter explaining why it was rejected- often times it can be that your name on your application does not match your name on your driver's license exactly or that it was filed before the SR22 was processed with the state. If you received a letter notifying you of the rejection, we're happy to see what can do to help figure out why this happened. As for the cancellation and refund, please call our Customer Service team at 800-321-0899 and we'll take a look at your policy and get that taken care of. Thank you.
Acceptance Insurance uses unfair business practices when insuring HIGH RISK drivers and allowing HIGH RISK drivers on the road to cause harm to other
I was plowed into while stopped at a red light by an Acceptance Insurance holder. After reporting the accident Acceptance tried to low ball me and after I declined their offer. They turned the tables and tried to make me the villain. They lied to me by stating that the claim was under SPECIAL investigation to intentionally delay fair and correct payment to me. They are very dishonest and great scammers they write estimates using below after market parts and omit visual damages to your vehicle. They will lie and say they lost or misfile documents to try to trick you into signing a medical release form. Their business tactics are below professional.
Repair my vehicle with original parts.
Revdex.com Case Number: XXXXXXXX
Consumer : ***
Named Insured: *** G
Claim Number: XXXXXXXXX
Policy Number: *0 CSGA XXXXXX
Date of Loss: 0*//
Dear Ms. Barrett:
This is in response to the complaint filed by Ms..
This claim was reported to our office January , *** and the adjuster promptly began the investigation. By January th the adjuster had spoken with all parties involved in the loss, inspected Ms. vehicle and obtained a copy of the police report.
Ms. submitted repair estimates from two different body shops for the damages to her *** Honda Civic for rear damages. The estimates included replacing the rear bumper. An inspection of her vehicle confirmed the rear bumper could be repaired rather than replaced. Ms. was advised if her shop determined this was not the case they could forward a supplement to the original estimate and any payment would be mailed directly to her shop.
A check for $***.*** was mailed to Ms. February , *0*** which she returned. The adjuster again asked that she put the vehicle in the shop and if there were additional damages we would pay the shop direct. A second check for the above amount was mailed March , *0*** and again returned.
Ms. contends the original *** omitted an alignment and balancing of her tires. She contends her vehicle, which has over *00,000 miles, needs the alignment and tires balanced and this is due to the accident. The *** re-reviewed the original estimate and opined the minor impact type accident would not cause the need for the alignment and balancing of the tires.
On March , *0*** the adjuster and supervisor asked that she put the vehicle in the shop for the repairs and should her shop find the damages are in fact related to the accident, our check for the additional repairs would be mailed directly to her shop of choice.
On March , *0, Ms. filed suit as a pro se plaintiff in the Magistrate *** of *** County GA. We have secured defense counsel to answer and defend this suit.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
*** K
Casualty Director
***.8.***
***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
(The consumer indicated he/she DID NOT accept the response from the business.)
On *//19 the day of the initial inspection for my *** Honda civic, the rear bumper, tires, muffler and suspension were inspected by Acceptance Insurance. On *//19 a supplemental report was submitted to Acceptance Insurance written by *** Honda South for an alignment and tire balancing in the amount of $28*.20. As of//19,Acceptance Insurance has not issued payment for said repairs. Acceptance Insurance sent a check "ONLY"after I contacted the Insurance *** Office on *//19, before that I was on *//*** told by Sharlene ***-*** through an email that the claim had been reassigned to a " SPECIAL INVESTIGATION UNIT" and after their investigation I would be notified of the findings. That same email also acknowledge the receipt of the supplemental report report received by ***. However, later on I learned was not true by Amber Welch. Acceptance Insurance is a bogus company that commonly use deceptive business practices to pay incredibly lower repair costs by using fraudulently written estimates by their inspectors/ adjusters only to avoid paying full repair cost to lawfully abiding drivers. Acceptance Insurance insures a great number of "HIGH RISK" drivers. Drivers that possibly should not be allowed to operate on the roads due to their harmful driving habits. Acceptance Insurance has not handle my claim with professionalism, honesty nor in a timely manner.
Dear Ms. Barrett:
This is in response to the supplemental complaint filed by Ms. on//.
Again, Ms. has been advised numerous times prior to her filing suit, the original *** does not relate the need for the tires to be balanced or the front end alignment of her vehicle to this loss. This was a very minor rear end impact.
Ms. refuses to put her vehicle in a shop for a re-inspection to discuss if the alignment and balancing of her tires is directly related to this loss, yet she continues with unfounded accusations. Ms. states she only received a check for the damages after she contacted the insurance *** office on *//19. This is incorrect. The first check of $***.*** was issued to her in February , 2019 which she returned and a second check for the same amount was issued to her on March , 2019, which again she returned to the company.
We cannot consider the alignment or the balancing of her tires as related to this loss. However, once again she was advised to put the vehicle in the shop and a second appraisal can be completed if the shop feels the alignment and balancing of her tires is needed as a result of this minor rear end collision. Ms. continues to refuse to do so and has now filed suit. Enclosed is a photo of the damages to the rear bumper of Ms. vehicle.
We can assure you Acceptance Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
*** K
Casualty Director
***.8.***
***@acceptanceinsurance.com
I was signing up for insurance/sent me the forms by email to sign.. It as docusign/ they added extra services that I did not want. It ask to cancel it
They refuse to cancel the insurance after adding extra things to policy that I did not ask for or want. They said I had to sign it as it was then they could cancel it. I was not signing something that I did not ask for or want. I had not given them permission to charge my account yet- they did 162.36 & I didn't sign the papers for auto pay.. I ask them to cancel this- this is was all in a few hours time. I tried calling 10 people and started at 1pm still trying to resolve at 6pm same day. They are fraud by adding things to people insurance policy that they neither ask for or want. If I had not noticed I would had 90 ++ dollars going out for tow services etc.. They need to be shut down will never use this company again.
To refund a charge of 162.36 to my bank. I tried to cancel the same day I signed up. I have contacted my bank in regard to this and do a fraud/ dispute when it post. They cant do a dispute until it charges. . All agents said I had to sign then they could cancel it. This is very unprofessional of this company.
Dear Ms.
This letter is in response to the complaint filed by Ms..
On *** 5, 2019, Ms. contacted our Acceptance Auto Insurance location in Madison, Tennessee and spoke with licensed agent Houston W. Ms. was provided an auto insurance quote based upon her coverage request. Ms. accepted the proposal and proceeded to provide Mr. W with her bank card information for the down payment of $162.36. Mr. W in turn sent the First Acceptance Insurance Company personal auto application with supporting documents via email to Ms. for her electronic signature.
Upon receipt of the insurance documents by email, Ms. contacted Mr. W and began questioning the documents received specifically to the *** document that provided rental and towing services. Mr. W did inform Ms. that when she returned the documents, any unwanted benefit could be removed with her permission. When the insurance payment was accepted and posted to the issued policy, Ms. insurance coverage was in force. When the policy is activated, only the named insured can request the policy be cancelled. Should Ms. have been involved in an auto accident after the payment was posted to her insurance policy, she would have been covered by First Acceptance Insurance Company even though she had not signed and returned the insurance documents.
Ms. was not satisfied by Mr. W's explanation and demanded the phone number for our corporate office. It is noted on Ms. policy dated *** 5, 2019 that she was upset when she called the office and requested the policy be cancelled. Our Customer Service Representative explained that we would need her signature to cancel the insurance policy and sent the cancellation form to Ms..
As of today, Ms. policy remains active. Ms. states in her complaint that she has contacted her bank to dispute the down payment charge. The policy will be voided should the payment be removed from the policy.
We regret that Ms. has experienced frustration and can assure you that we strive to create a courteous, service-oriented relationship with our customers.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
*** Thompson
Director, Agency Operations
XXX-XXX-XXXX
***@acceptanceinsurance.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Houston W told me that the document could not be voided and resent. He told me I had to sign it first and then he could cancel it. I told him I was not signing for something I did not want. I tried to reach out to him again for him to resolve this manner he referred me again to 1 -800 #. I just called and spoke with Mrs. Thompson and she is trying to work all this out. I cancelled this and sent back cancel notice the same day a few hours apart after getting someone in there org (***) who was wonderful & send me the cancel form. I hope to close this complaint when I have been refunded my full amount.
Dear Ms.:
This letter is in response to the Consumer Rebuttal from Ms..
I received a call earlier today from Ms. concerning the response we provided to her original complaint. I appreciated Ms. explanation of her position and understood her frustration concerning how the insurance policy was issued. Ms. was very patient as I explained the normal processes of policy issuance and policy cancellations. When Ms. policy cancelled initially, First Acceptance Insurance Company waived the $50 cancellation fee and $10 installment fee initially charged. However, the $20 policy fee was not originally included in the refund. I assured Ms. that I would contact the FAIC Underwriting and request the $20 fee also be included in the refund and that I would review the policy status to ensure the full down payment of $162.36 was credited. As you can see from the note posted to the issued policy earlier today, the FAIC team has processed a refund back to the bank card originally presented for payment.
We trust this issue has been resolved to Ms. satisfaction.
Sincerely,
*** Thompson
Director, Agency Operations
XXX-XXX-XXXX
***@acceptanceinsurance.com
This claim is for Acceptance Insurance dealing with null and void contract.
This contract was made on 12-6-2018 and on this date was bought car insurance and renter's insurance. *** was the agent to make this policy.The policy number is ***. When looking over documents came across the renter's insurance policy and confirmed that on the contract it had unprotected under the renter's insurance when it should have been protected. While paying the funds they were not protecting valuables inside the home. With claim dealing with claim number *** when this claim was made, we spoke with ***,the Property Damage Adjuster. Then received a letter stating that the policy that was made on the effective date it was no coverage, they did not mention time. So Acceptance insurance have an breach of contract.
The resolution to this claim is to have Acceptance Insurance to provide the services that were paid for. For all of the stress and duress of this matter.
Dear Ms.:
This is in response to the complaint filed by ***.
The claim was reported to us on December 6, 2018, at 5:27 p.m. CST by ***. A claim was established with a designated claim number of ***. *** was immediately assigned to investigate the coverage, facts and claimed damages.
On December 6, 2018, Ms. obtained insurance with Acceptance at 9:28 a.m. CST. On the same day at 7:33 a.m. CST, Mr. was driving the insured vehicle and was involved in a
auto accident.
The policy of insurance that was issued to Ms. was not in force at the time of loss and no coverage was provided for the accident.
On December 27, 2018, an official denial letter was mailed to the insured, ***.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at [email protected], or contact the undersigned and email a copy to [email protected].
Sincerely,
***
Regional Claims Director
***, ext ***
***@acceptance.com
cc: Compliance Analyst at [email protected]
Enclosures: 3
I wrecked my car 5/02 it's been two months my car has been considered a full lost its been two months I haven't got one phone call from the insurance company I have left multiple of messages for *** & *** her supervisor neither one of them or returing my phone calls when there suppose to call u back within 24 hours copart has.my title my bill of sale & I'm still paying for a rental out of my pocket & I still haven't got a check.or a.phone call how convient I've been paying 250$ for 4 years never been late & this is what I have to go through smh not to mention they gave the body shop a 950$ check out of my money I asked them.to stop the check.they would not do it They never discussed it with me or got my permission
Product_Or_Service: Acceptance insurance
Other (requires explanation) I want my 950$
Dear Ms.:
This is in response to the complaint filed by *** D. ***.
Per our conversation on March 14, 2019, you advised for us to send a status update showing this complaint has already been resolved.
An agreement was reached with *** in 2017 to settle her claim for $2,683.72. Payment was issued to *** in the amount of $2,663.72 (settlement minus overnight fee of $20.00) on June 22, 2017.
At this time, ***'s claim has been brought to complete resolution and all payments have been issued.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at [email protected], or contact the undersigned and email a copy to [email protected].
Sincerely,
***
Regional Claims Director
***, ext. ***
***@acceptance.com
cc: Compliance Analyst at ***@acceptance.com
First Acceptance Insurance is a fraudulent company
My insurance policy started with First Acceptance Insurance*** 28,2018. This company tried to deduct $291.00 from my bank account *** 14,2019 only after 17 days of having the policy and the thing about that is the monthly fee for the policy was only $191.00, they tried to do this without informing me of the deduction and the up charge on the policy, which now there saying that the reason for the up charge is because they did not have a picture of my wife Drivers License which we let them know at the beginning my wife does not drive and don't know how to drive, she has a Identification Card only,Daisy C never asked for a copy of my wife ID. I have canceled the policy and they are trying everything possible to keep my money.
I would like a full refund because this company was not honest and never gave us correct information, person I talked to told me that I was not the person you talk to but you all work for the same company, so it's whatever as long as you are not the one that did it. Not a good company to deal with.
Dear Ms.
This letter is in response to the complaint filed by Mr. ***, regarding the status of his automobile insurance policy and premium charged.
On *** 28, 2018, Mr. completed an application for automobile insurance. To issue his policy, a down payment of $223.25 was paid by Mr..
On the application, Mr. listed two drivers and one vehicle. The first driver was Mr. and the second driver was Mrs. ***. During our review of the application, the driver's license number for Mrs. was not included. Subsequently, we were unable to order a motor vehicle report to validate Mrs. driving record. As we were unable to validate the driving record of a driver listed on Mr. automobile insurance policy, a surcharge was added to the policy on *** 7, 2019. An updated Declarations Page was sent to Mr. reflecting the increase in premium for the policy term.
On *** 7, 2019, an invoice notice was sent to Mr. for the next monthly premium payment due on *** 13, 2019, in the amount of $291.26.
On *** 13, 2019, we attempted to withdraw funds from Mr. financial institution. However, the payment transaction was declined by Mr. financial institution.
On *** 14, 2019, a notice of cancellation was sent to Mr. advising of the policy cancellation due to a declined credit card. The policy cancellation date was *** 26, 2019.
If Mr. desires another quote to start his automobile insurance policy, he can contact our Sales call center at (XXX) XXX-XXXX. Mr. has the option to exclude Mrs. as a driver from his automobile insurance policy by signing a driver exclusion form, if he desires to do so.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns please contact us at ***@acceptance.com, or contact the undersigned and please send a copy to ***@acceptance.com.
Sincerely,
Marilyn D
Underwriting Director
(XXX) XXX-XXXX, ext. XXXXX
***@acceptanceinsurance.com
Enclosures: (5)
Earlier I had left a review that was accurate at the time of writing it. Now, I would like to have rated 3.5 stars out of 5, now that my process is complete. While initially contact was very scarce (I went back through my call history and documented the dates and times they called me vs me calling them) but after an issue with getting them a copy of my police report was resolved, everything went pretty smoothly. They gave me a quote, I took it to my preferred auto body repair shop, they submitted a request for a supplement and everything went through without a problem. All in all, not too bad.
Honestly, this rating would be higher if the sense of urgency and overall communication at the beginning of this event. But, in the end, they honored it and my car was fixed.
It's a shame I cant leave less then one star and I know understand why this company is not accredited by the Revdex.com.
absolutely the worst customer service I have ever has the miss fortune of dealing with. Mary J
has very little clue as to what her job is. we were rear ended by someone who had acceptance insurance and dealing with them has been trial after trial. I was told told to drop my car off at a body shop later simply because she " wouldnt pay a weekend rate" for a rental. I called her at 9am and left a voice mail about getting a rental and as of the time of writing this she has yet to call me back. I had to call and deal with someone else to get any form of resolution. I am a mechanic and was unsure of how much damage was caused by the collision due to not having a lift at my house. I expressed my concern about driving it because I didnt want to cause any more damage to my vehicle due to alignment issues that are present. This has been the worse experience I've had. I finally get a hold of someone who was willing to help and they did not verify that there was a rental available for us. We drove to the rental agency to be told that they did not have a car for us. I am extremely disappointed in the lack of service provided.
Mr. L, we were very sorry to hear about your accident and to hear that you have not been satisfied throughout the claims process. Your claim was reported on 1/5/19 and after speaking with our Claims Team, we have confirmed that your claim was paid and closed within 3 business days (closed on 1/9/19). We were also made aware that our Claims Team is currently reviewing a supplement that was sent over by the body shop that you selected. There is no record of you expressing any concern about driving your vehicle but had we been made aware of this concern, we would have immediately placed you in a rental vehicle. If you have any further questions, please contact our Claims Team directly.
My vehicle was involved in an accident on 11/12/2018.
11/12/2018 a tree landed on my vehicle and crushed the top of my car, busted widows out, messed hood up, broke mirrors, water damage inside the vehicle and in the electrical system, the car should be totaled out with damaged that has occurred, the insurance company had me take photos and video of the vehicle, then was told to send to an auto body shop, the car is currently at *** body shop in Madisonville, tn. Its been there since November of 2018, I've been told multiple times by acceptance insurance that they was going to send an appraiser out to look at the vehicle to determine of a total loss, they have still not been out to look at the vehicle, and I've called multiple times to the insurance company all I'm getting is voicemails, and when I do get ahold of the claim reps, they said they would contact me back with the estimation of time and I have still yet to hear back from them its going on 55 days now, and I'm in need of them to resovle this matter, so I can obtain another vehicle. Alex M is the adjuster (615) 416- 5182, Jm***@facins.com. James R is the property damage adjuster (813) 936-6734.
I'm seeking for the vehicle to be totaled out and resolved asap, with what damage has been done, and the water damage that has occured to the vehicle inside and in the electrical system.
Dear Ms.:
This is a response to a complaint filed by ***.
This loss was reported to us on November 12, 2018, by ***. A claim was established and designated claim number XXXXXXXXX. An adjuster was immediately assigned to investigate the coverage, facts and claimed damages.
On November 14, 2018, we arranged for a photo-app self inspection of Mr. 2014 Chevrolet Camaro. On November 16, 2018, an estimate of damages was conducted for damages in the amount of $5,022.53. During our investigation, we discovered we had a coverage issue that needed to be reviewed and cleared prior to moving forward with the claim. The coverage issue was resolved on November 25, 2018, and a payment was processed and mailed to Mr. as well as a copy of the estimate was emailed to Mr.. The estimate includes detailed information regarding our supplement process. The check was issued to Mr. and Tennessee Valley Federal Credit Union.
On December 12, 2018, we received a call from Mr. body shop about water on the floor board and possible electrical issues. The shop requested for an appraiser to come out and view the additional damage. On December 18, 2018, we reviewed the additional damage estimate and our appraiser spoke to a representative at Mr. shop, who advised that they dried the car out but feels that interior needs to be pulled. We advised the shop to start a supplement and to send us a copy. Our staff appraiser advised that he could not physically inspect the vehicle this week and shop advised that they could not start the repairs until after the first of the year.
On December 21, 2018, the vehicle was still repairable according to our staff appraiser. The shop did advise that the carpet needed to be replaced due to all the glass would not vacuum out. At this time the additional damage amount was $724.35. The shop advised us again that they could not start the repairs until the first of the year.
On January 2, 2019, we spoke to Mr. and we advised him that we were waiting on shop to start the repairs and to make sure no other supplements would need to be written. We issued the additional payment to Mr. on January 2, 2019.
As of today, we have not received any additional information from Mr. shop indicating that there is any more damage that would cause the vehicle to be a total loss. If the shop does contact us about additional damage we will review that new information and proceed forward with the handling of this claim.
We regret that Ms. has experienced frustration with this claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Gary D
Regional Claims Director
(XXX) XXX-XXXX, ext XXXXX
***@acceptance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 3
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because no one has physically be to look over the car, I've spoke with the body shop on 1/14/2019, and they indicated the insurance company has not been out are there not able to move forward till Acceptance insurance does there part, January 12, 2019 marked 2 months since I've had this vehicle and i'm in need of this matter to be resolved, as stated above there is suppose to be someone from acceptance insurance to look over the vehicle at the body shop, also on January 2, 2019 all acceptance insurance said was that it was under review... I would like this issue resolved asap...
Dear Ms.:
This is a response to the rebuttal complaint filed by ***.
As of today, January 17, 2019, there have been no new information provided to Acceptance Insurance from Mr. shop to state that his vehicle is a total loss. If Mr. or his shop can provide us information to show that this vehicle is a total loss we are willing to review that new information and handle this claim accordingly.
We regret that Ms. has experienced frustration with this claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Gary D
Regional Claims Director
(XXX) XXX-XXXX, ext XXXXX
***@acceptance.com
cc: Compliance Analyst at ***@acceptance.com
I have phone in many times and get rude and unwilling customer service agents to work with me
I signed up on the***th for insurance and the *** back dated my due date to the th, when it should be the***th of each month. I am getting now statements, I have no idea if I even have insurance. I call in to get information and I get rude *** customer service representatives that hung up on me twice. I want paper statements sent to me, I want my due date on the***th or I am cancelling my policy.
I want all paper statments sent to me, at least 10 days prior of my due date of the th that It suppose to be
Dear Ms.:
This is in response to the complaint filed by ***, dated ***, 20*8. Mr. complaint describes a dispute related to policy billing dates and Acceptance Customer Service Representatives being rude and unwilling to help.
Mr. called our Customer Service Department on ***, 20*8, with concerns of not being able to log into his online account; not receiving documents by mail; as well as being unable to change his cancel date. The representative informed Mr. that in order to make a change to the payment due date, a new policy would need to be started with the effective date being specific to his desired date. Before getting into further detail the representative needed to verify the caller's information. Unfortunately, during the policy verification process the call began to break up due to a bad call connection. Therefore, the representative made attempts to confirm that Mr. was still on the line, but with the call reception being poor, the call connection was eventually lost. Perhaps, Mr. thought that our representative hung up on him. Mr. called back within a few minutes and advised a different representative that "he was cut off". The new representative advised Mr. that they were unable to hear him very well due to the call breaking up, and that it was very difficult to understand him. The representative said "hello" twice, waited a bit to hear a response from Mr.. However, the representative was unable to hear any response due to the poor call connection. The call was eventually disconnected by the representative.
One of our Managers placed a call to Mr. on ***3, 20*8, to go over his concerns and answer any of his questions. A voice message was left requesting that Mr. call our office to discuss the matter further. As of the time of this letter, we have been unable to reach Mr..
Mr. started his policy with Acceptance on ***, 2018, with the payment due date being the *7th of each month and a potential cancellation on the *st of each new month in the event a payment is not received. These dates were established at policy inception and have not changed. We have attached a copy of Mr. installment schedule, Declaration Page, and most recent renewal offer for your review. Additionally, Mr. is not on automatic payments, as he has elected to mail his payments to Acceptance. Our records do not reflect any of our mailings to Mr. have been returned undeliverable, and he is not signed up as a paperless customer.
We regret that Mr. has experienced frustration with our Customer Service Department as we strive to provide excellent service to all of our customers.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com or contact the undersigned. Please send a copy to ***@acceptance.com.
Sincerely,
*** P
Director, Shared Operations
(800) ***-***, ext ***
SP***@acceptance.com
cc: *** Analyst at ***@acceptance.com
Enclosures: 3
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the worst insurance company. They are not customer friendly and they *** you out of money. As soon as my policy expires, I am going to another company to get away from the *** from these ***.
Dear Ms.:
This is in response to the rebuttal by Mr. ***. Mr. also emailed Acceptance with the same question regarding the expiration of his policy.
In our response, Mr. was advised that his current policy period is set to expire on ***, 2019, as long as the premiums are paid on time. Mr. will receive an offer to renew the policy at the end of the policy period and Mr. can choose to decline the renewal.
It was also explained that if Mr. would like to cancel his policy sooner, he may do so by formally submitting a request in writing to @acceptanceinsurance.com.
We regret that Mr. has experienced frustration, but can assure you that Acceptance strives to provide excellent customer service to all of our customers.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com.
Sincerely,
***
Compliance Analyst
***@acceptance.com.
Enclosures: