Academy Sports & Outdoors

Dear Dispute Resolution Team:   Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.   This letter responds to your correspondence...

regarding the above referenced case.  To the customers’ satisfaction, we believe to have resolved the issue addressed in the case above.   If there is anything else we can do to help with this matter please let me know.

Sent: Friday, January 23, 2015 11:50 AM To: drteam Subject: Revdex.com Case #[redacted]   Dear Dispute Resolution Team: This letter responds to your correspondence dated January 8, 2015, regarding the above referenced case.  To [redacted] satisfaction, we believe to have resolved...

the issue addressed in the case above. Thanks for your help and please let me know if you have any questions. Eneida [redacted] Legal Assistant Academy Sports + Outdoors [redacted]  [redacted] CONFIDENTIAL NOTICE: The information contained in this email is sent under the direction of an attorney and should be considered privileged and confidential information intended only for the use of the individual named above.  If you have received this email in error, please immediately notify the sender by telephone, and you are hereby notified that any disclosure, distribution or copying of this email or any attachment is strictly prohibited.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Academy stated they resolved my issue, which, in fact, is a complete lie.  Nothing was ever resolved.  I never heard from them.  If their idea is to ignore the situation until it goes away, then I guess you could call that a form of resolution.  We even requested to talk to the CEO, Rodney F[redacted].  He was supposed to call back with in 24-48 hours.  Never called.  Must have been one long golf game.  I don't expect any further action to be taken on this as I'm sure it will change nothing, but I request the complaint stay on file.  It might save some other people from having to deal with these same problems from this company.  I will never shop there again and I will not hesitate to give people my opinion of Academy Sports
Regards,
[redacted]

Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.  
In this case, we believe to have resolved the issue to Mr. Ramon's satisfaction.

Dear Dispute Resolution Team: Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues. In this case, Academy has investigated the customer’s complaint...

and determined that it acted appropriately under its fraud and loss prevention policies by placing a hold on certain merchandise credits sought by this customer.  If there is anything else we can do to help with this matter please let me know. Sincerely, Eneida [redacted] Legal Assistant

Please see attachment.

Revdex.com:
This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/27/2016 and assigned ID [redacted]
Regards,

Case ID#[redacted]
 
 
Dear Dispute Resolution Team:
 
This letter responds to your correspondence dated December 18, 2015, regarding the above referenced case.  To Mr. [redacted] satisfaction, we believe to have resolved the issue addressed in the case...

above.
 
If there is anything else we can do to help with this matter please let me know.
 
 Sincerely,
 
                                        ...⇄

No. [redacted] was not paid for the installation of the goal. Installation was done by [redacted] professional installers a company contracted by Academy Sports and Outdoors where the goal was purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The lack of communication has cost me over $200 due to the mail-in rebate expiring.    
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.   To Mr. [redacted]'s satisfaction, we believed to have resolved the issue addressed in...

this case. If there is anything else we can do to help with this matter please let me know. Sincerely,Eneida [redacted]

Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.   This letter responds to your correspondence regarding the above referenced case.  To...

the customers’ satisfaction, we believe to have resolved the issue addressed in the case above.   If there is anything else we can do to help with this matter please let me know.             Eneida L. Centeno

Revdex.com:
This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/1/2017 and assigned ID [redacted]
Regards,

Better...

Business Bureau:This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/29/2016 and assigned ID 11849795.
I receive the product as expected in the right address. Many thanks to Revdex.com and to Academy Sports.Regards,[redacted] Ramon

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The order was canceled as requested  I am satisfied with the business response.

Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.  In this case, Academy has investigated the customer's complaint and determined that it...

acted appropriately under its fraud and loss prevention policies by placing a hold on certain merchandise credits sought by this customer.

Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.To Mr. [redacted]'s satisfaction, we believe to have resolved the issue addressed in this...

case. Sincerely,Eneida C[redacted]