Absher Enterprises

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Patrick [redacted]

Thank you for your inquiry.  We are unable to extend the warranty on Mr. [redacted]'s motorcyle.  We suggest that if he has an issue with the repair of his motorcycle, he contacts [redacted] Harley-Davidson directly.  Thank you.

We are sorry Mr. [redacted] is not satisfied with our response.  We do not have Field Service Representatives located in the Field.  This is a situation that Mr. [redacted] needs to resolve directly with the dealership that he purchased the motorcycle from.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for your inquiry.  I have sent a message to our contact at Harley-Davidson [redacted]/[redacted] and asked them to provide us a status to this situation. I will follow up with you once I receive a response from that office.  Thank you.

I will meet with someone as they requested once again but my Motorcycle has already a been in their shop 6 times for a radio issue, 3 times for a coolant issue and 3 times for a battery issue. How many times do I need to keep taking it to Harley Davidson and meeting with someone. If this was a car it would have been classified as a lemon. Harley has had this motorcycle over a month this summer to fix warranty items and you can only use it during the summer. IT has only 8,000 miles and should not have this many issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I accept the offer for further inspection as a suitable response at this time. I will contact you on Monday during normal hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for notifying me of regarding Mr. [redacted]
[redacted]’s concern regarding Revdex.com’s number [redacted].
 
I have investigated this file and found that Mr. [redacted]
contacted our E-Commerce group for installation assistance for a Detachable
Sissy Bar, part number 52627-09A...

which he was installing on his 2016 FLHXS,
vehicle identification number [redacted].
 
Mr. [redacted] was directed to an authorized
Harley-Davidson dealership to have the product inspected for proper fitment.
Our technical support team was contacted by Precision Harley-Davidson regarding
Mr. [redacted]’s Sissy Bar. It was determined that to accommodate the Detachable
Sissy Bar, the rear shock absorber must be in a rod down position. Please note
the direction of installation of this shock absorber does not affect overall
dampening adjustments.
 
Mr. [redacted] paid $60 to have the rear shock absorber
adjusted at an aftermarket non-Harley-Davidson facility. Because this is not
considered a defect in manufacture, the adjustment is not covered under the
terms of the Limited Factory Warranty.
 
For the reasons listed above Mr. [redacted]’s request for
reimbursement has been denied.
 
Thank you for allowing me to explain our position on this
matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2797575

The Limited Warranty has expired.  The ESP, contract HDV-A22567539 that they purchased is not a warranty, it is an Extended Service Plan, which is administrated by CNA, not Harley-Davidson Motor Company.  According to CNA, this contract expires June 12, 2017.  If the [redacted]'s have any questions, please have them call CNA directly at 1-800-345-0191.  Thank you!

Thank you for the response. As Mr. [redacted] requested, [redacted] from Consumer Affairs has contacted him regarding his concerns.

The orange peel is on the top of the front fender, two fisheyes you can see and feel, the orange peel on the tank is on the side of the tank, and the orange peel on the rear fender is on the sides. All very noticeable. Pretty sure not all zone D areas.

Thank you for your message. Neutral rattle is caused by the necessary backlash within the first gear pair.  Backlash is a combination of gear tooth pitch, relative location of the support bearings to each other, along with many other factors.  Even though all components are within...

specification, slight variances result in tolerance stack-up.  Tolerance stack-up is the adding and subtracting of all the tolerances between parts as they related to the total backlash of the gear train. As the condition that Mr. [redacted] described is considered normal, no further action will be taken.

Thank you for notifying me of Mr. P[redacted]’s concerns regarding Revdex.com number 11825444. We would like to offer an evaluation of Mr. P[redacted]’s motorcycle by a factory Regional Technical Lead (RTL). Mr. P[redacted] can meet with our representative and discuss his concerns at the authorized...

Harley-Davidson dealership of his choice. Mr. P[redacted] can reply through the Revdex.com website, or contact Harley-Davidson’s Customer Service Department at 1-800-258-2464 to make arrangements for the inspection. Mr. P[redacted]r’s concern has been logged as Service Request 2897057, please reference this file when calling Harley-Davidson.  Thank you for allowing me to address Mr. P[redacted]’s concerns.  Sincerely,  Ann S[redacted]Consumer Affairs

Thank you for your inquiry.  I contacted a Representative at Road America and they reported that Ms. [redacted] called them on 8/16/2015 at 2:52pm EST. Their records indicated that Ms. [redacted] called back at 3:22pm to cancel the call and that she stated she would call back if she needed...

further assistance. Further, their records stated that their service provider was on scene with Ms. [redacted] and that it appeared that she had called her own service provider to assist her.  Since Ms. [redacted] cancelled the service request and hired her own carrier, we will not reimburse her for her expense.Thank you for allowing me to explain our position in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already stated my reasons.  This is a prime example of why Victory and Indian are selling so many bikes to former LOYAL Harley Davidson customers.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for notifying me of Mr. [redacted]’s concern regarding Revdex.com’s
number [redacted].
 
I have investigated this file and found that Mr. [redacted] contacted
Harley-Davidson Customer Service on June 12, 2017 regarding his 2015 FLTR,
Vehicle Identification Number [redacted]....

Mr. [redacted] stated his
motorcycle was in the service department of Raging Bull Harley-Davidson, an
authorized Harley-Davidson dealership. Mr. [redacted] is not satisfied that our
Technical Service group had authorized flywheels to assist with the repair of
the motorcycle.
 
It was discussed with Mr. [redacted] that the Limited Factory Warranty on his
motorcycle expired on May 5, 2017, and the flywheels were offered as a gesture
of customer satisfaction. Mr. [redacted] stated he wanted Harley-Davidson Motor
Company to provide him with all the required parts to repair his motorcycle.
His intention was to perform the repair himself. It was explained to Mr. [redacted] that
Harley-Davidson Motor Company will not participate in repairs performed outside
the authorized dealer network.
 
I contacted Raging Bull Harley-Davidson and learned that the motorcycle
currently has approximately 21,000 miles, and the dealership has no history of
any routine maintenance services. Mr. [redacted] stated this work has been performed
at a non-authorized motorcycle shop.
 
For the reasons listed above Mr. [redacted]’s request for Harley-Davidson to
supply him with motorcycle parts which he valued at $2600 is denied.
 
Thank you for allowing me to explain our position on this matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
3089682

May 30, 2017
 
 
Thank you for notifying me of Mr. [redacted]’s complaint (Revdex.com
number [redacted]).
 
I have investigated this file and found that Harley-Davidson’s
Customer Service was contacted on May 10, 2017 regarding staining on the wheels
of his 2017 FLHR,...

Vehicle Identification Number [redacted].
 
Harley-Davidson of Staten Island submitted
photos of the affected wheels on May 17, 2017. The photos were reviewed by both
a Technical Service Specialist and a Warranty Specialist and found not to be a
manufacturing defect.  On May 24, 2017 a
Customer Service Specialist explained to Mr. [redacted] that corrosion is not a defect in materials or workmanship.
 
The 2017 Touring Owner’s Manual has a section beginning on
page 210 which explains wheel care specific to Harley-Davidson motorcycles.
This section includes a listing of all tested and approved Harley-Davidson
Cleaning and Care Products. 
 
If Mr. [redacted] has any questions regarding the use of these
products any authorized Harley-Davidson dealership would be happy to assist.
 
Thank you for contacting me on this matter.
 
Sincerely,
 
 
[redacted]
[redacted]
Consumer Affairs
 
3059137

April 24,
2017
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
As explained in my
original response on April 18, 2017 his concern is not related to a Limited
Warranty situation.
 
Therefore, our position remains
unchanged.
 
 
[redacted]
Consumer
Affairs
 
3036471

Got rid of the bike. Local dealership gave me amazing trade value for it and discounted another FXDLS down to 16000. Looked it over  darn near with a magnifying glass before I took delivery.  Dealership even said getting Harley to own up to paint flaws is near impossible. Sad that Harley-Davidson has lost sight and care for the customer base that has made them a billion dollar company. The company can afford to give away bikes to B list actors but won't replace a factory flawed fender on a working man's bike. No big deal, the consumers are taking note of the Moco's ways. Profits continue to fall. I have lost this complaint, no big deal. I am happy with my newF FXDLS, had the dealership not taken as good of care of me as they  did I would have a new Triumph or Indian in my garage. Needless to say I have purchased my last midweight harley based on this experience and quite frankly, the new Lowrider is ugly and doesn't outperform the FXFLS.  There are many out there like me, unsatisfied with poor qc on paint, engines leaking oil from the factory. Sad, Harley-Davidson was the working class goal for motorcycle ownership, now they're no better quality than a indian, Japanese or British bike. I hope all who read this google Harley-Davidson paint issues prior to making a purchase and look over your new bike very carefully before signing the PDI form. As long as we the consumers put up with mediocre QC nothing will change.

Thank you for your message.  All Harley-Davidson Dealerships are administrators of the Limited Warranty, which is why you were referred back to the dealership. I have talked to [redacted], owner of the Dealership, and he said your motorcycle was repaired and returned to you.  If you are having concerns with your motorcycle, please contact the dealership.  Thank you.