Absher Enterprises

Thank you for your inquiry.  The clutch master cylinder recall did not involve 2013 models, thus the reason your request for reimbursement was denied.  Thank you for allowing us to explain our position in this matter.

Thank you for notifying me of regarding Mr. [redacted]’s concern regarding Revdex.com’s number [redacted]. I have investigated this file and found that Mr. [redacted] contacted Harley-Davidson Customer Service on March 27, 2017 regarding a paint concern on his 2014 FXDC103. It was explained to...

Mr. [redacted] on March 30, 2017 that the area affected on his motorcycle is considered a “D” surface, which is defined as a surface hidden by other components of the motorcycle, or a surface with low. Per Harley-Davidson’s Cosmetic Guidelines all conditions on a Zone D surface are acceptable unless the finish integrity is compromised or unless otherwise stated. It was also noted that the Limited Factory Warranty on Mr. [redacted]’s 2014 FXDC103, Vehicle Identification Number [redacted], had expired on April 1, 2016.  For the reasons listed above Mr. [redacted]’s request for an exchange of the motorcycle, or replacement of his fenders and gas tank is denied. Thank you for allowing me to explain our position on this matter. Sincerely,  [redacted]Consumer Affairs  3016427

Thank you for the inquiry. 
I have contacted the appropriate staff in India and they are looking into this
situation and will report back further information. [redacted]Consumer Affairs

Thank you for your response.  The letter that we provided in our previous message is our final position in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for informing me of [redacted]’s concern Revdex.com number
[redacted].  I
have investigated this file and found that Mr. [redacted] contacted our Customer
Service Department on July 21, 2015 regarding the Sirius XM radio reception on his
2015 FLHXSE, Vehicle Identification Number...

1HD1PXN10FB964488. Mr. [redacted]’s concerns
were recorded under reference number 2532588. Mr.
[redacted]’s motorcycle has been inspected at Reiman’s Harley-Davidson, an
authorized dealership and it is has been determined his XM radio is operating
as designed and is a proper representation of the product. Thank you for contacting me on this matter.Sincerely,Ann [redacted]Consumer Affairs

We are sorry that we are unable to provide the warranty extension that Mr. [redacted] has requested.

I have been dealing with P [redacted] at [redacted] Harley Davidson. I do not have a issue with her. She is the manager that has been working with me, she has done every thing...

possible to appease me. I want a response from Harley Davidson directly. I have purchased 3 New harleys from [redacted] Harley I think I deserve a response from them. I will not drop my complaint until this issue is resolved.Thank You [redacted] Jr

Thank you for providing the Vehicle Identification Number (VIN) for the subject motorcycle. Our records indicate that on August 23, Mr. [redacted] contacted our Customer Care Department and said that the dealership was buffing on the tank and the clear coat was damaged.  Our Representative explained...

that since this situation is not a warrantable,  Mr. [redacted] would need to contact the dealership that was buffing the tank and resolve the matter with that dealership.

June 1,
2017
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
As explained in my
original response on May 30, 2017 his concern is not related to a Limited
Warranty situation.
 
Therefore, our answer remains
unchanged.  Thank you for allowing me to explain our position in this matter.
 
 
[redacted]
Consumer
Affairs
 
3059137

Thank you for providing the Vehicle Identification Number for Mr. [redacted]'s Trike.  As the Trike has been modified with the non-Harley-Davidson tested mudflaps, which do not flex, we cannot offer any assistance to this repair.  While we understand the mudflaps were installed last year, it usually takes some time and mileage before a condition like this occurs.

Thank you for your inquiry.  I have reviewed Mr. [redacted]'s file and it appears that his motorcycle has been repaired and is ready for pickup.  The dealership's technicians have consulted with our experts and they all agree that the repair that was completed was the correct procedure. ...

As we have explained to Mr. [redacted], the purpose of the Limited Warranty is to correct manufacturing situations like this.  We do not have provisions to provide forgiveness of loans, nor any other forms of compensation. Our Customer Service Department did offer Mr. [redacted] a gesture of goodwill in an effort to alleviate his frustration.

June 3, 2016
 
 
Thank you for notifying me of Mr. [redacted]’s concern
regarding Revdex.com number [redacted].
 
I investigated this file and found that Mr. [redacted]
contacted Harley-Davidson’s Customer Service Department on May 19, 2016,
regarding the paint quality on the...

back side of the right saddlebag on his 2016
FLTRXS, Vehicle Identification Number [redacted]. Mr. [redacted] was
questioning the determination that the paint on the saddlebag met the criteria
of Harley-Davidson’s Cosmetic Guidelines.
 
I contacted Brandt’s Harley-Davidson on June 3, 2016 and we
agreed that in the interest of customer satisfaction Mr. [redacted]’s saddlebag bottom
will be replaced. The replacement saddlebag bottom is currently on order and
the Service Department of Brandt’s Harley-Davidson will contact him when the
replacement arrives.
 
If Mr. [redacted] has any further questions he is welcome to
contact me or speak with the service department at Brandt’s I-69
Harley-Davidson.
 
Thank you for allowing me to address Mr. [redacted]’s concern.
 
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2759124

November 14, 2016
 
 
Thank you for notifying me of Mr. [redacted]’s concerns
regarding Revdex.com number [redacted].
 
Mr. [redacted] contacted Harley-Davidson’s Customer Service
Department regarding his 2014 FLHXS Vehicle Identification Number 1HD1KRM15EB685757...

stating he was concerned with the
alignment of the front fairing.
 
We would like to offer an
evaluation of Mr. [redacted]’s motorcycle by a factory Regional Technical Lead
(RTL). Mr. [redacted] can meet with our representative and discuss his concerns at
the authorized Harley-Davidson dealership of his choice.
 
Mr. [redacted] can reply through
the Revdex.com website, or contact Harley-Davidson’s Customer Service Department at
###-###-#### to make arrangements for the inspection. Mr. [redacted]’s concern
has been logged as Service Request 2678008, please reference this file when
calling Harley-Davidson.
 
Thank
you for allowing me to address Mr. [redacted]’s concerns.
 
Sincerely,
 
 
[redacted]
Consumer Affairs

Thank you for finally giving me the page references needed to properly care for my $20,000+ motorcycle that is not prepared for the elements from the factory. I am still awaiting an explanation of the process that was taken to determine Harley Davidson would not cover the corrosion on my motorcycle and the exact reason as to why it was determined to be somehow my fault. I have also asked for the original PDI Repair Order from the dealer that shows there was not an issue from the factory.  I have sent many emails askjng for this information with no luck. Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

so basically corporate office for Harley doesn't care how people are treated at the dealership. if corporate doesn't care why would the individual Harley shop care? I need president of Harley or owner or whatever it is to call me [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for your inquiry from Mr. [redacted].  Please provide the Vehicle Identification Number for the motorcycle in order for me to research his concern. 
Thank you.

October 24, 2016Thank you for notifying me of Ms. [redacted]’ complaint, Revdex.com number [redacted].The tire installation was performed at a non-authorized repair facility. For this reason her request for reimbursement is denied. Thank you for allowing me to explain our position on this matter. [redacted]Consumer Affairs2875299

Thank you for your inquiry.  As you may be aware, our seats are not waterproof, therefore, replacing the seat would not address the concern.Thank you for allowing us to explain our position in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am very disappointed in Harley Davidson. My motorcycle has been in the shop 6 times for a radio situation before it was fixed 6 months later. Then it was in 3 times for a overheating issue. Then 3 times for a video issue. I also bought a Harley garage door opener that does not work but the parts catalog does not say it only works on certain models so I'm out $200.00. I have lost over 6 weeks with Harley Davidson having my motorcycle and you have put over 300 miles in testing driving it.  In the shop 12 times took a lot of my time and money away from work but I get after all this we will do nothing for you. Also the person who wrote the last response should be fired. They stated if your bike is under warranty. They didn't even do the research to know it is under warranty. What horrible customer service. I will tell others not to purchase a Harley.  
Regards,
Robert [redacted]