4Patriots

I have tried several times to get in contact with this company to cancel, No one answers and no one returns you calls, I have received one third of my order even after emailing, calling to cancel.
Also the bombard your email with daily emails, I get about 4 or 5 a day. You cant unsubscribe or mark as spam they just keep coming.
PLEASE DONT GET CAUGHT UP IN THIS COMPANY !

It never says in the kits how many it feeds .. 3 month ..does it feed one or two people?

Decided to make a purchase from 4patriots 3 month food supply #1. 3 week wait time took over a month. 2, they over sell without having the product on hand. 3, Bombard you with unsolicited emails. 4, customer service responds with computer emails that don't have anything to do with your order. 5, damaged items in order. 6, Incomplete order, customer service doesn't respond to missing items they just send computer generated I'm sorry emails and not address what's actually missing. Playing off the patriot theme do you due diligence before placing order.

I purchased a 4 week supply of food from this merchant and it is supposed to have 184 servings; mine only has 152. Also, if I was very disappointed in what was in this kit - lots of rice and mac and cheese, really I thought this was supposed to be meals not side dishes. I have tried to contact them by email (8/12 and 8/14) and by phone today. I was on hold for 30 minutes, then I took the option to be called back and not lose my place in line. After 2 hours I figured that they were not going to call back so I called them. This time I stayed on hold for 2 1/2 hours before giving up. Seriously, I know they say that they are busier than usual at this time but that is not even doing business. When I finally did get a call back it was from an unknown number (I have the 4Patriots customer service number in my phone) so I didn't answer. They left a message and my option was to call the same number that I had called earlier and stay on hold forever. I once again called and took the option to get a call back. This time I will answer any unknown call that comes in. I really just wanted them to provide me with the missing meals.

Very disappointed in the food that was sent for "survival". It was a small amount of rice, pasta, pancake mix and oatmeal with a little cheese flavoring. There were also two packs of dried bananas and powdered milk. No real meat or protein or significant Vegetables to speak of. Only two packets of "Fireside stew" had some real dehydrated veggies and chicken fat. The Oatmeal had an abundance of Sugar. Overall, It is not anything close to the value of the $197. spent. It would be better for folks to take that money and buy a couple of large bags of rice, beans, four and sugar and you would be better off.
When I called the customer service to let them know I was extremely disappointed They offered to refund my money if I mail it back. This was after trying to justify high carbohydrate meals in an emergency. The truth is that in an emergency one needs good nutrition and vitamins and protein to sustain energy, not a bunch of sugar. I mentioned that the cost to return the heavy item will end up costing me nearly 1/2 of what the cost is. So it is not even worth it.
When I told the agent this she offered $30 dollars refund.
So, They have certainly lost a customer.
My advice to anyone looking for true survival food is to get *** and not buy from 4 Patriots. It is not a good investment.

Charges does not light won't stay on battery dies
My daughter bought it for me for fathers day because I wanted it

Purchased two each 72-hour food packs from 4 Patriots. There is no manufacture date or expiration date readable or visible anywhere on the package.
Purchased two each 72-hour food packs from 4 Patriots. There is no manufacture date or expiration date readable or visible anywhere on the package.

Called twice for customer support. Second time I called I requested that a supervisor or manager (or owner) call me back to help answer my question.
Why do I have to break into my 72-hour meal pack to search for a manufacture or expiration date? Especially with emergency food of this nature, there must be a date of manufacture and/or date of expiration (or Best By date?) visible and readable on the outside packaging.
Not getting any call back or response or answer to my question.

I had ordered the 4patriots solar generator, only to call and cancel within a hours. Never received my money back
Hi ordered solar generator, cancelled within hours, never received confirmation of order, so I assumed it was cancelled, I have the receipt showing I cancelled it.
Than I saw the charges on my card. Called them many times could not get through, wrote them many times and no response. Finally got through, they said they got my cancellation, than they called me and had no answer, so they sent it out anywhere.
Said I just need to send back to get money back... few weeks later I got a notice that their just shipping it out now. You could imagine how angry to find they lied. Finally got generator, tools many days to get them to send shipping stuff. Finally got it shipped back and I still do not have a refund or acknowledgement they picked up the generator. I was told that as soon as *** or *** pucks up device I would be refunded... 2 weeks later they won't return my emails or phone calls for my money refund. Please help I'm out of work and can not afford this. They have tied up my money and I had to borrow to feed mr family. Best Regards Dr

Bought a solar generator really cool, have bought much of your food, good stuff but in time of need other day my a/c part of unit won't work, turn unit on turn on a/c output and can hear a short, no output only red light, unit bought little over year, not much use yet, been sitting waiting for the day, now don't work, who can I call to talk to? Need it fixed please, thank you, Ron H

Connection from USB port to my I phone does not work

Ordered 2- 4 wk meal tubs +
- didn't recv as advertised
- Packs aren't sealed leaking
- meals old dated 2012
Company says I must pay to return?!
sales order received today June 14, 2020
order # ***
I ordered a 4-Week Kit - JULY 4 2020 special and also an additional 4-Week Survival Food Kit with 2 FREE 72-Hour Kits snd solar kettle

They were delivered today as evidenced by tracking information below:

***/?***=***~***

The issues are as I emailed customer service immediately to report:

1. I DID NOT get what I ordered.... nor what they advertised on their website! I received majority pancakes, oatmeal and rice for hundreds of dollars! There isn't even amounts of lunches/dinners!!! It's not sustainable for 4 weeks to eat pancakes and oatmeal 3x a day!

***ALSO, the solar heater kettle was not IN THE BOX... packing slip shows it was???? It was not!!!!!

2. GMO's: They advertise GMO free..... NONE OF MINE are non GMO....for example modified food starch is NEVER NONGMO, soy, corn and several other ingredients in these are also very much not gmo free!

*** While this is not a huge issue as it is emergency food (better than nothing..) in comparison to the main issues of the products being upto 8 years old already, not sealed correctly, damaged and many items not received... it is a point to mention!

3. Dates: these items are dated back to 2012! This makes them 8 years old already! That's disgusting and an issue since I'm paying 2020 prices and most of the packages aren't vacuum sealed or air tight... so likely spoiled already! (See #4 below)

4. SEVERAL IF NOT MOST are not sealed and or vacuum sealed! Literally, only 4 out of two tubs are vacuum sealed... this means I need majority in both boxes replaced!

Also, at least four meals are leaking bullion it smells like everywhere.. there is a white powder in both boxes and smells horrible!!!!

I emailed this company as soon as I opened the boxes (also tried unsuccessfully to call) and received a reply from "***" whom basically made a bunch of excuses and told me I had to pay to ship this mess back?

I ordered this food from this company believing the things they advertised! Me being required to ship it back is NOT ACCEPTABLE! The items are old, unsealed and damaged and incomplete....

I used what little precious few dollars I had to order this food and TRUSTED YOUR COMPANY!!!! My God how wrong I was!!!!!

Bottom line either pick this stuff up and either replace it with current year food dates all sealed to last or refund me 100%!

To recap (and I have photos to prove....and sent them to *** (customer service rep) as well in my reply...) I've attached 1 photo below...

Here are a few examples of what was in my boxes.... but does not at all include all the items issues.... again
MAJORITY ARE NOT SEALED!
ALL ARE OLD ALREADY!!!! Upto 8 years old already!!!!! UNEXCEPTIONABLE! I paid for 2020 new food to store for upto 25 years!!!!!
WHAT I RECEIVED IS short meals, missing the solar heater thing and Many damaged And leaking!!!!

Defective flashlight - cannot charge it so it can not be used properly.
On 5/21/20 I purchased 8 flashlights. Order XXXXX. One of the flashlights was defective and is considered useless because the bottom area where one would plug in the charger is broken. I sent an email through their website on 6/14/20 to voice my concerns but never heard back from them. A few days later I called customer service and spoke to one of their representatives. I explained the issue and she promised to send a replacement. I offered to mail back the broken one but she said that it would not be necessary. I also found that several of their charging wires were defective and voiced my concerns about them as well. About 10 days ago I received the replacement charging wires but not the replacement flashlight. I also did not receive any confirmation that they would, in fact, be sending me one.

I called the same number yesterday (7/6/20) to see where the replacement was since this was a gift, but was on hold for over 1/2 hour without anyone picking up, and I was using two different phones, just in the hopes to get through. This was at 9AM so it couldn't be that they were swamped with calls since this is when they open up. I had to hang up at this point as I knew no one would ever answer the phone.

To give them one more chance, I sent another email yesterday as a follow-up and explained that if I did not hear back from them immediately, I would file a complaint. Since I did not get any response, I am now filing this report as I find that this company may be heavy on the advertising but severely lacking in customer service as well as not standing by their word of a 100% guarantee. Thank you.

My 4Patriots device charger hasn't worked since I received it. I phoned them on it and they sent me a cord that works fine on everything else like the original cord does, but the charger still does not work. I've since sent them an email, but haven't heard from them. Do not trust this company. I purchased two of these paperweights and would like either a pair that work or my money back!

Ordered a 4 pack of *** flashlights which I never received. However was charged *** on my credit card. No answer when I call.
Placed an order for a four pack of *** flashlights, confirmation number XXXXXXX and received an email. Never received anything else. My credit card was charged *** on 6/20/2020 and is now due to be paid. Called the 1-800 number only to be put on hold for 45 mins with listening to some awful music. Called multiple times with the same issues. If delays are the problem then don't bill me until you ship items ordered!!

I ordered a survival shake kit from 4 patriots. The shake kit was leaking and I emailed them the day I received the product from them (6.22.20)
purchase date was 6.18.2020. I received the merchandise on 6.22.20 and it was completely damaged. I originally tried the customer service number but no one answered so I emailed them on the date I received it. 6.22.20 and there has been no response as of 6.29.20. I am disputing this also with my credit card company as I took pictures of the damaged product ($99).

Ordered meal replacement bars and unhappy with sand like grit in bars. Have repeatedly tried to contact them and get only form responses
Order placed June X XXXX, Order Confirmation #XXXXXXX. Received June 13, opened and sampled one food bar. Bar so gritty it was not at all as advertised and the same day, I wrote to ask if I had perhaps received a bad box or if they were all supposed to have gritty texture. Received first 'canned' reply which includes the following text:

Thank you for contacting us. Please note this is an automatic response to your email to confirm we have received it. You will get a response from one of our knowledgeable and friendly Customer Service Representatives shortly.
Having a timely response is very important to us. However, due to a surge in demand for our products related to COVID-19, it is taking longer for us to reply to our emails. We promise to make things right regarding your issue. Your satisfaction is our ultimate goal.

After not getting any response, I wrote to them twice more, each time getting a canned reply telling me how busy they are. I feel that no one can be so busy that they cannot reply to an email from a customer who has spent over 200.00 on their products, based on trusting their advertisement. I paid for their food bars with*** Visa card, online, ordering from their website. For those of us who are living on Social Security, and who placed trust in them based both on their ads and their touting their 'veteran owned' status, 200.00 is not an insignificant amount and being ignored makes this seem like a business with no interest in customers after the money is in the bank!

Unable to cancel order.
I attempted to cancel order #XXXXX, which was placed on 6/16/20 on the same day. I noticed when I called to cancel and selected #1 (which is to place a new order), a rep immediately answered my call, however she would not help me cancel the order. I had to call the same number back and select #2, which I get a recording telling me that due to COVID-19, 4Patriots was too busy to take the call and that I would have to wait. I also received the same response when I e-mailed customer service. It's clear your company is using COVID-19 to make it difficult for people who do not want their products. This is a shameful business practice. I still have not received any response to cancel my order. Thank you.

I can highly recommend this small American Company, Food4Patriots, to All who are trying to prepare for the upcoming ups and downs in this Country. I recently ordered some of their Survival Food, and there was a discrepancy in my order. Due to this Small American Company's sudden rise in demand for their services, it took a short while to get a hold of them to advise them of the discrepancy in my order. Sometimes we often do not think about the processing of demands in relation to a company's size. COVID19 and new staffing hired to deal with the inundation of orders slowed the process a bit. Victoria went out of her way to act quickly to rectify my discrepancy, and delivered on every promise made. It is hard to find true Customer Service in these trying times, but I can say as an experienced person in working with many businesses that Food4Patriots supplies fast and satisfactory service in these demanding times. Just a little bit of patience is required by Us! Thank you Victoria and Food4Patriots for serving the United States of America!

I did not receive my order and I contacted the seller and they said that I had when I had not. I asked for a resolution and have not heard anything.
I ordered the 72 hour emergency food kit buy one get one. I received my confirmation that I ordered and then nothing. I did not hear anything not a tracking number or anything. I went to the site and they said do not contact them as they were so far behind that they were sending out orders in the order they were received. So I waited still nothing then I contacted them with my initial email and stated that I had not received the package. Nor had I received any notification of shipment. They responded with an email saying that I had received the order and I sent another email stating what I just stated to you and that I would like it resolved and I still have not heard from them. My bank was debited for the order on May 5, 2020.

order no. soXXXXXX
po no. XXXXXXX
shipment 1fXXXXXX
order date 05/12/2020
shipped via fedex
Patriot power cell, solar panels do no work at all
Bought a pack of of 4 patriot power cells with solar panels in them, so the power cell
can be charged by the day light and the sun ($100.00) . one of the four unit was defected and will not charge even by electricity. called immediately to inform the seller. with no question seller offer to replace defected unit. I asked for credit instead, seller insisted replacement and also gave me $25.00 credit, plus sent me a small package of food, I guess value of about $10.00 - $15.00. The following day I put the units outside for most of the day, to charge them by the day light and sun. To my complete surprise, the unit did not get charged at all. So I realized that they sell garbage.! I have sent 2 e-mails to seller, to inform them and ask them what are they
going to do about selling this inferior product. it is over 3 weeks and I never received any respond from them.