24hr Lockouts

As you can see the "low" rate of $that I was required to pay is not listed on the invoice either Please have this company refund me At the very least the difference between what I was charged and the $I thought it would be As misleading as they were I would prefer to be refunded for the difference between what I paid and the $they advertise on their website Since they also say ETA is around minutes on the site and it was closer to minutes I don't think this is too much to ask I should also ask for them to pay for the gas I wasted keeping warm while I waited, but if I can at least get the difference I'll be somewhat satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for responding[redacted] Above is the link to the receipt.I will also be reporting this business to the CFPB as a violator of UDAAPthanks, [redacted]

Hello, We do not advertise rates for $We advertise lockouts AS LOW AS $Here's our website [redacted] You can also click on the AS LOW AS $it says CLICK HEREAnd it takes you to the pricing policyIt also says the $is for child emergency lockouts onlyThat's when a child is locked in a carThis customer ordered after hours serviceA locksmith arrived in under minutes and opened their lock damage free$is a very average rate for after hours serviceWe cannot be held liable for a customer who chose not to look at the pricing policy nor did they ask the dispatcher for a price and they didn't ask the technician at any time for a priceWith all the information we provide most customers either read the pricing policy or they ask for a price prior to having someone sent outI would like this case dismissed for being out of purviewIts out of purview because the customer hasn't been truthful with their statementsThe locksmith did arrive in under minutesThey were given an ETA of 15-minutesWe do not advertise a flat rate of $They also weren't forced to pay or use our companyAn independent contractor is referred the call and he is responsible for deciding what the final price will beAll of this is listed on our pricing policy that is available for every customer to readThank you for your time

Hello, There is such a thing as after hoursI'm not going to let a customer dictate the rules of our businessAny 24hour business has after hours serviceAnd when you call during after hours the price goes upThis customer received top notch after hours serviceShe had a difficult lockout and someone did arrive in under minutes to help herThis is about as average as calls getThis customer was not truthful in their original statementsShe claimed we advertised something we didn't and I proved that was a lie in my last responseInwouldnlike this case dismissed for being out of purview because the customer hasn't said anything truthful starting in her first messageThis customer was not taken advantage ofShe received only the best possible service we can provideAnd as I said this complaint is based on the customer telling you something that wasn't truethank you again for taking the time to review this matter

Hello, every customer is given a receipt upon completion of each job. We would need this receipt in order to find this customer information.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Since we never got a receipt, we don't know what the charges were or how the tech arrived at the costWe were never able to file a claim with our road side assistance without a receiptAlso, when I put in the address of 24hourlockouts ( [redacted] ) on map quest to determine how far it was from [redacted] ( [redacted] **) it is only miles away) but yet they took an hour to arrive after telling me to minutesUpon arriving my son stated to me the guy took only about to minutes to open the trunk, so why so much costAlso, my complaint wasn't solely on cost if you go back and read all my corresponsesLastly, they have been rude every time since initial phone call.], Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There is no such thing as after hours - This is an advertised 24 hour service AND I called at 4:11pm - please advertise 'non after hours' if they exist. I have been entirely truthful with my claim. I was not expecting to pay $19.95, however the service did not warrant the fee charged. Also the technician was not there in 30 minutes. It was passed that time. I have text confirmation from my credit card to prove that - but that is besides the point. You are clearly taking advantage of not clearly stating prices. Regards, [redacted]

I did not receive a notification of the business response AND DO NOT agree with it. They owe me the difference between quoted price and actual at the VERY leastYou can re-poem this.The way they are operating as long as they say "starting at" they can double the amount, or more, at every turnWebsite says "starting at 19.95" call and it is "starting at 35" get there and it is Actually over $75!! Absolutely absurd!! Tell me a REAL price so I as a consumer can make an INFORMED decisionFeel I was cheated of thisSo on second though they owe the entire amount of the service.Please handle this. I wouldn't bother if it was a little more, but that big of an increase is to mind cheating a person that is in trouble, and may have a case for price gougingI will definitely post on all review sites to not use them. That they are not to be used as honesty is not necessary in their "pricing"
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Hello, we are taking steps to ensure this information is accurateIf the customer would let us know of any credits in the next couple days we would appreciate it

Hello, As per our pricing policy I'll attach this customer was never given an estimate of $They were told the minimum price they could pay is $and it would go up from thereThis customer called during off hours and received an excellent price of only $60. https://24hrlockouts.com/pricing-policy/We cannot issue any type of refundThis customer received excellent service and was charged a fair priceThey also were told as stated above that we have a "$dispatch and the unlock fee would start at $and go up from there so we have a $minimum"So there was never an exact quote asked for or given until the locksmith arrivedThen the customer agreed to pay the $The tech could've left and charged the customer nothing at allThey agreed to pay $before any work was started then only decided later to ask for money backThank you for taking the time to review this matter but this is clearly out of purview since what the stated isn't true and they agreed to the pricing before work was ever started

Hello, I'm not sure who is monitoring these complaints but this is quite ridiculousThis customer told an outright lie in their initial complaintThis customer harassed our dispatchers and I provided proof of not only the customers mistruth but also his harassmentAt this point we have done everything that needs to be doneI'm sure this customer will never be satisfied until he gets his wayWe are not going to provide the customer with what he wantsBecause the customer lied in their initial compliant as I proved with the recordings I provided this case needs to be dismissed for being out of purviewCustomers should not be able to waste companies time with this back and forth after I've gone out of my way to provide proof this customers complaint is completely falsePlease dismiss this caseThey will not be receiving a refundThank you

Hello, I would like to have this case dismissed for being out of purviewHere's a recording that proves this customer is 100% not telling the truth in any way shape or for ***On top of this recording I have
ones like this *** This customer called in over times harrassing an answering serviceThe answering service simply takes a customers information down quotes our minimum price $to have a technician dispatched out and the unlock fee STARTS at and CAN go up from there so we have a $minimumThis is the absolute lowest price we offerThe independent contractor decides the final price based on time of day, location, availability, and difficultyThis customer called during off hours and received very fast timely serviceWe nearly had to alert the local police for harassment as this customer thought it was ok to call non stop over and over and over againSo this case needs to be dismissed because the customer was not trustful in their initial complaint and we are fearful of this customer for his behavior towards innocent answering service workers that had nothing to do with his situationWe also have a clear and simple pricing policy that every customer can read before calling us (most do)***
This customer has claimed he was told that it was exactly $That is not even close to what he was told as you can hear in the recordingSince this complaint is completely I would like it cleared from our record as we should not be penalized or subjected to statementsWe don't wish any further contact with this customer as he was told in the recording that you can listen toThank you for taking the time to handle this situationHave a great week

As you can see the "low" rate of $that I was required to pay is not listed on the invoice either Please have this company refund me At the very least the difference between what I was charged and the $I thought it would be As misleading as they were I would prefer to
be refunded for the difference between what I paid and the $they advertise on their website Since they also say ETA is around minutes on the site and it was closer to minutes I don't think this is too much to ask I should also ask for them to pay for the gas I wasted keeping warm while I waited, but if I can at least get the difference I'll be somewhat satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The main issue I have is the inability to get in touch with someone to discuss the amount I was charged I was told to send an email I did so; but received a response that he mailbox was full When I called he till free number to get assistance, I was told they couldn't help me, that I had to send an email I explained that the message wouldn't go through because the mailbox was full They responded with 'we use this email all day long, everyday You must have typed the address in incorrectly" I, again, reiterated that the error message said the mailbox was full, not that the address was wrong I asked who was responsible for checking the email and they said the technicianI asked if they could get the technician to call me back and they said they couldn't do that I asked if they could transfer me to him, they said they couldn't I could only send an email I simply wanted to talk with the technician re: the charges When he arrived, I told him he estimate I was givenHe said that it could be $60, depending how difficult it was to unlock I never 'agreed' to $ He had the door unlocked in less than a minuteSo I felt it was appropriate for me to inquire about possibly only being charged the $35, especially since I had to wait over hours, when I was told 10-min. When I was unable to reach anyone to discuss this, I began to feel the whole operation was sketchy It was only then, that I began to ask about a refund Its not good business practice to make yourself unavailable to customers unless you are trying to hide something.
Regards,
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Hello,We need a receipt to be attached so we can find this customers info

Hello,As this customer states himself he was told that the price starts at $and goes up from thereThis call was done during extreme weather conditions as the customer states in their own complaint and was done very quicklyThe customer was also told we would TRY to have a locksmith there in 15-so once again he was there in the time quotedThe price this customer received is very reasonable and is listed under our pricing policy as the minimum is reserved for the very minimum amount of service offeredHad the technician shown up latemaybe damaged somethingthen he may have been charged the minimumWe would like this case to be dismissed for being out of purview because the customer own statements contradict his complaintHe was never told the price would be EXACTLY $he was given a starting minimum price that the independent contractor decides based on the factors listed in the pricing policy every customer is able to read before and after ordering service from usThank youhttp://www.24hrlockouts.com/pricing.php?full=

Hello, Since this customers SOLE complaint is that there is no way she was told the price starts at $and goes up from there I will just attach the recordingAfter listening to this recording I would like this dispute removed from our account for being out of purviewHer entire basis
of this complaint is that she was never told the price started at $35 ***so after listening to the recording she’s very clearly told “ it’s $( not $19) to have the locksmith dispatched out and the unlock fee STARTS at $and CAN go up from so you’re looking at a $MINIMUMThis means the price starts at $and goes UP from thereIt’s clear as dayIt’s also listed in our pricing policy. https://24hrlockouts.com/pricing-policy/ So not only could this customer asked what the max is or what are the reasons it goes up but it’s listed on the website she used to call usHad she asked she would been given the reasons listed on the policyUltimately it’s the techs decision who was thereWe again would like this dismissed for being out of purview since I have proven her initial complaint is invalid with this recording and out entire businesss model pricing policy and structureThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for responding.[redacted]Above is the link to the receipt.I will also be reporting this business to the CFPB as a violator of UDAAP. thanks,[redacted]