[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
We have issued the $shipping refund that [redacted] *** was owed It was processed on 1/24/so should be on his credit card account at this time We are not able to determine why his shipping discount was not applied It was a valid promotion and we are glad [redacted] brought it to our attention
This item as stated online, list an expected ship date of 1-weeksThis does not account for the lead time during shipmentI apologize if you were misinformed with shipping estimates If, for any reason, you are not 100% satisfied with one of our products, please return it for exchange or refund within days
I recently placed an order with your company via online accessThe website at the time of my order said I would recieve both 20% off my order plus free shipping if I met a minimum order amount of $150.00, They provided a code to identify the offer I placed an order well in excess of the minimum and arranged for it to be shipped to multiple addressesWhen the order was finalized I noticed immediately that while I had been credited for the free shipping there was an incorrect accounting of the 20% off...I called immediately and was told that I was correct this was a process error and I was due an adjustmenthowever the customer service rep could not help me in the moment because there was a delay in the order being "viewable" on the system for a minimum of hour so she advised me to call back later..I did so early the next day and was advised that because I had split my order into multiple deliveries, to multiple addresses, I was not eligible for the 20%,pdespite what I had been told earlier with the same detailed explanationI asked to be shown a supportive statement in the "details" which accomplish code or elsewhere in the process itselfand none could be produced ...no one could produce that condition...please note that one of the addresses alone has a sum exceeding and while I could no longer prove it I'm confident I had seen a discount on one item.......I'm sorry but I feel this issue was handled very poorly...I hung up in frustration and feel this is a case of rebating behaviorI will be extremely cautious in all endeavors with is company...let me also remark that it saddens me greatlybecause their product is of high quality and displays great imagination...while I understand "buyer beware" this was more of a case of extremely poor customer service and my intent is to warn others before they are I entrapped...I feel the need to give the company a chance to respond before logging a more public viewable complaint...however not for long...as that is not how I would wish to be treatedPlease also understand I am not asking for monetary remediation at this point and would find it insulting if offered ...the sum (~$40) means nothing....How I was treated means a lot.....you might also want to know that I have never logged a complaint of this nature before
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hi [redacted] , I did receive a middle section post but it was not the bottom section that I need I actually need the bottom section of the post that actually goes into the ground Hope that helps Thanks, [redacted] ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The resolution does not address the fact that the [redacted] website accepted a coupon code that they later stated was not valid This is not the consumers fault that their website is not able to recognize if a coupon code is not valid The website should not accept the coupon code and take the money off of the price if it is not the amount that they plan to charge the consumer's credit card I have never ordered something online where the website accepted a coupon code that wasnt valid and then left it to the consumer to suck up the additional price without their knowledge Very unprofessional, not to mention that I attempted to contact the company directly before contacting the Revdex.com with absolutely no response from them I don't expect them to do anything at this point, but I appreciate your help in this matter.Regards, [redacted] ***
I apologize for the experience you had with Plow & HearthTwo refunds were issued on 11/22/One refund issued for $ [redacted] , and the other for $1***Refunds show processed to your bank on 11/25/Please let me know if I can assist you further Lawrence Plow & Hearth
Ordered several items from Hearthsong very early morning on December Routinely checked the status of my order online where each item listed "Item Shipped - Tracking Sent" but did not list a tracking numberReceived a confirmation shipping email from Hearthsong which did not list one of my items (puppet theater)The notice on the bottom of the email said "If you do not see one of your items listed, it may be shipping separately." Checked the online order status which continued to display "Item Shipped" for the puppet theaterI received one shipment of items a few days laterOn December 18, I was getting anxious about the theater so I called: Hearthsong: "Oh, yes, that is on backorder and cannot be delivered until end of January." Me: "When were you planning to inform me? Christmas is now one week awayThis was to be a very special gift for my daughter." Hearthsong: "Our emails have been backed upAll I can do is apologize." Me: "Riiiiiiiiggggght." In today's day in age, there is simply no reason for me to purchase items from a company that cannot diligently inform me within a day or two that my item is backorderedAnd if by chance you do make a mistake, a simple verbal apology in such a situation will not sufficeI've got lots of options where to spend my money, and I'm sure another company will be happy to take away your customerGoodbye forever, Hearthsong (and all affiliated companies)
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: c [redacted] Regards, [redacted] ***
I just placed my first order with Hearthsong, and their customer service was horribleWhen trying to place my order, there was a problem with their websiteThe item that I wanted was on sale that day, but when I added it to my cart and went through check-out it would revert to the full priceIt was evening here on the west coast, and their phone and chat lines were closed at the timeSo I took a screen shot of the site showing the sale price and called them early the next morningThe customer service representative who answered my call was extremely rude and condescendingFirst she claimed that "that happens sometimes" with their website and gave a technical explanation, and she tried to leave it at thatI said I didn't understand, and then she told me that I should have called at the time of the problem (I had explained that I did, and that their recording said that they were closed and to call back during business hours)She told me that they answer the phone hours a day (untrue, their hours are even posted on their website)She tried to tell me other things that I had done wrong, and she was condescending and even sarcasticI make frequent online purchases and occasionally need to contact businesses with issues placing orders, etcNever have I been spoken to in such a rude manner by a customer service representative I asked to speak to her supervisor and she tried to talk me out of it, but I insistedShe put me on hold for a bit, then came back on the line and agreed to honor the sale price "but just this once." She never apologized for the problem, and she maintained her condescending attitudeWhen I told her I was disappointed in the level of customer service, she said, well, do you want to place the order or not? I did place the order, but only because it is going to be a special gift for my child and the item is exclusive to HearthsongI was simply trying to buy something and at the price they were offeringThere was no question that the item had been on sale that day beforeWhy would they argue with me at all? Why treat their customers this way? I do not want to do business with them ever again
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the explaination made by the business in reference to complaint ID [redacted] , and it resolves my issueAlthough they never notified me that they found the missing returned package even after several emails to their customer service department, I have confirmed that the credit was finally made Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted the Revdex.com to say that he has not received the correct part and has not gotten any follow up from the business
Good Morning, sans-serif;"> The customer has been issued a full refund for all items returned minus $for the use of our returns labelTwo refunds were issued on separate days in the amount of $ Tax rates are listed on our webpage and in our catalogues for each state in which they applyHere is a link to our tax rates on our website [redacted] The website updates all in stock to backordered items every hourIf an item becomes unavailable in that time frame, we notify all customers if the status of that item Under disclaimers and Limitation of Liability we state, “ However, we cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissionsSuch errors may relate to product availability, price or product description.” [redacted] Thanks, [redacted]
Dear [redacted] , I’m following up on yourcase number [redacted] on behalf of [redacted] s returnwas delivered to and processed by our warehouse on January 22nd,On the same day our contact center processed a refund to the originalpayment method in the amount of $The difference of $is a result ofthe [redacted] utilizing our prepaid, return shipping label to return theorderPlease let me know ifthere’s anything else I may be able to assist you withSincerely, [redacted]
Dear [redacted] , I’m following up onyour case number [redacted] on behalf of [redacted] I was one of theindividuals that dealt with this issue initiallySince this has escalated, Iam willing to make an exception and grant a return of this itemKeep in mind,the refund due will only be for the merchandise amount and if our prepaid,return shipping label is used we will deduct a $feeI will reach out to [redacted] and instruct her to proceed with the returnThe credit will beprocessed within business days of the order being received in our warehouse.Please let me know ifthere’s anything else I may be able to assist you withSincerely, [redacted] [redacted]
Customer sent email to Plow & Hearth requesting a part on 08/12/Customer was emailed on 08/13/by our parts department requesting more informationNo further information was received regarding the parts orderSince this order was placed through QVC, [redacted] is responsible for any full replacement neededI have however placed a parts order for the bottom postThis order would ship tomorrow and take 5-business days to receive [redacted]
Just wanted to let you know Plow and Hearth has resolved the issueThey personally delivered the hardware to my house and I was able to get the chair put togetherI had also received a call from their Corporate office inquiring about the issue and informing me that the issue would be resolvedThank you for any assistance you provided in this matter [redacted] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted]
[redacted] I’m following up on your case number on behalf of [redacted] Mr [redacted] order totaled at $in merchandise before his 25% off ($124.99) coupon was applied Based off of our shipping chart, linked below, the standard shipping charge was $and the extra shipping fee (due to the size of the furniture and the necessary motor freight delivery) was $80.This brought his total to $There was no express shipping offer applied to this order, and due to the nature and size of the shipment, it would not be acceptedUnfortunately, there is no credit of $due in this situation [redacted] Please let me know if there’s anything else I may be able to assist you withSincerely, [redacted]
[redacted] Thank you for your feedbackA full refund has been issued to your [redacted] accountLog on to [redacted] to review the transactionPlease keep the doormat Have a wonderful Holiday and New Year! Lawrence Wind & Weather
Dear [redacted] , I can confirm that the charge of $was placed on [redacted] account on December 20th as a result of part of the order shippingThe package was refused and a full credit of $was issued today [redacted] should see the credit posted in her account within 2-business daysPlease let me know if there’s anything else I may be able to assist you withSincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
We have issued the $shipping refund that [redacted] *** was owed It was processed on 1/24/so should be on his credit card account at this time We are not able to determine why his shipping discount was not applied It was a valid promotion and we are glad [redacted] brought it to our attention
This item as stated online, list an expected ship date of 1-weeksThis does not account for the lead time during shipmentI apologize if you were misinformed with shipping estimates If, for any reason, you are not 100% satisfied with one of our products, please return it for exchange or refund within days
I recently placed an order with your company via online accessThe website at the time of my order said I would recieve both 20% off my order plus free shipping if I met a minimum order amount of $150.00, They provided a code to identify the offer I placed an order well in excess of the minimum and arranged for it to be shipped to multiple addressesWhen the order was finalized I noticed immediately that while I had been credited for the free shipping there was an incorrect accounting of the 20% off...I called immediately and was told that I was correct this was a process error and I was due an adjustmenthowever the customer service rep could not help me in the moment because there was a delay in the order being "viewable" on the system for a minimum of hour so she advised me to call back later..I did so early the next day and was advised that because I had split my order into multiple deliveries, to multiple addresses, I was not eligible for the 20%,pdespite what I had been told earlier with the same detailed explanationI asked to be shown a supportive statement in the "details" which accomplish code or elsewhere in the process itselfand none could be produced ...no one could produce that condition...please note that one of the addresses alone has a sum exceeding and while I could no longer prove it I'm confident I had seen a discount on one item.......I'm sorry but I feel this issue was handled very poorly...I hung up in frustration and feel this is a case of rebating behaviorI will be extremely cautious in all endeavors with is company...let me also remark that it saddens me greatlybecause their product is of high quality and displays great imagination...while I understand "buyer beware" this was more of a case of extremely poor customer service and my intent is to warn others before they are I entrapped...I feel the need to give the company a chance to respond before logging a more public viewable complaint...however not for long...as that is not how I would wish to be treatedPlease also understand I am not asking for monetary remediation at this point and would find it insulting if offered ...the sum (~$40) means nothing....How I was treated means a lot.....you might also want to know that I have never logged a complaint of this nature before
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hi [redacted] , I did receive a middle section post but it was not the bottom section that I need I actually need the bottom section of the post that actually goes into the ground Hope that helps Thanks, [redacted] ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The resolution does not address the fact that the [redacted] website accepted a coupon code that they later stated was not valid This is not the consumers fault that their website is not able to recognize if a coupon code is not valid The website should not accept the coupon code and take the money off of the price if it is not the amount that they plan to charge the consumer's credit card I have never ordered something online where the website accepted a coupon code that wasnt valid and then left it to the consumer to suck up the additional price without their knowledge Very unprofessional, not to mention that I attempted to contact the company directly before contacting the Revdex.com with absolutely no response from them I don't expect them to do anything at this point, but I appreciate your help in this matter.Regards, [redacted] ***
I apologize for the experience you had with Plow & HearthTwo refunds were issued on 11/22/One refund issued for $ [redacted] , and the other for $1***Refunds show processed to your bank on 11/25/Please let me know if I can assist you further Lawrence Plow & Hearth
Ordered several items from Hearthsong very early morning on December Routinely checked the status of my order online where each item listed "Item Shipped - Tracking Sent" but did not list a tracking numberReceived a confirmation shipping email from Hearthsong which did not list one of my items (puppet theater)The notice on the bottom of the email said "If you do not see one of your items listed, it may be shipping separately." Checked the online order status which continued to display "Item Shipped" for the puppet theaterI received one shipment of items a few days laterOn December 18, I was getting anxious about the theater so I called: Hearthsong: "Oh, yes, that is on backorder and cannot be delivered until end of January." Me: "When were you planning to inform me? Christmas is now one week awayThis was to be a very special gift for my daughter." Hearthsong: "Our emails have been backed upAll I can do is apologize." Me: "Riiiiiiiiggggght." In today's day in age, there is simply no reason for me to purchase items from a company that cannot diligently inform me within a day or two that my item is backorderedAnd if by chance you do make a mistake, a simple verbal apology in such a situation will not sufficeI've got lots of options where to spend my money, and I'm sure another company will be happy to take away your customerGoodbye forever, Hearthsong (and all affiliated companies)
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: c [redacted] Regards, [redacted] ***
I just placed my first order with Hearthsong, and their customer service was horribleWhen trying to place my order, there was a problem with their websiteThe item that I wanted was on sale that day, but when I added it to my cart and went through check-out it would revert to the full priceIt was evening here on the west coast, and their phone and chat lines were closed at the timeSo I took a screen shot of the site showing the sale price and called them early the next morningThe customer service representative who answered my call was extremely rude and condescendingFirst she claimed that "that happens sometimes" with their website and gave a technical explanation, and she tried to leave it at thatI said I didn't understand, and then she told me that I should have called at the time of the problem (I had explained that I did, and that their recording said that they were closed and to call back during business hours)She told me that they answer the phone hours a day (untrue, their hours are even posted on their website)She tried to tell me other things that I had done wrong, and she was condescending and even sarcasticI make frequent online purchases and occasionally need to contact businesses with issues placing orders, etcNever have I been spoken to in such a rude manner by a customer service representative I asked to speak to her supervisor and she tried to talk me out of it, but I insistedShe put me on hold for a bit, then came back on the line and agreed to honor the sale price "but just this once." She never apologized for the problem, and she maintained her condescending attitudeWhen I told her I was disappointed in the level of customer service, she said, well, do you want to place the order or not? I did place the order, but only because it is going to be a special gift for my child and the item is exclusive to HearthsongI was simply trying to buy something and at the price they were offeringThere was no question that the item had been on sale that day beforeWhy would they argue with me at all? Why treat their customers this way? I do not want to do business with them ever again
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the explaination made by the business in reference to complaint ID [redacted] , and it resolves my issueAlthough they never notified me that they found the missing returned package even after several emails to their customer service department, I have confirmed that the credit was finally made Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted the Revdex.com to say that he has not received the correct part and has not gotten any follow up from the business
Good Morning, sans-serif;"> The customer has been issued a full refund for all items returned minus $for the use of our returns labelTwo refunds were issued on separate days in the amount of $ Tax rates are listed on our webpage and in our catalogues for each state in which they applyHere is a link to our tax rates on our website [redacted] The website updates all in stock to backordered items every hourIf an item becomes unavailable in that time frame, we notify all customers if the status of that item Under disclaimers and Limitation of Liability we state, “ However, we cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissionsSuch errors may relate to product availability, price or product description.” [redacted] Thanks, [redacted]
Dear [redacted] , I’m following up on yourcase number [redacted] on behalf of [redacted] s returnwas delivered to and processed by our warehouse on January 22nd,On the same day our contact center processed a refund to the originalpayment method in the amount of $The difference of $is a result ofthe [redacted] utilizing our prepaid, return shipping label to return theorderPlease let me know ifthere’s anything else I may be able to assist you withSincerely, [redacted]
Dear [redacted] , I’m following up onyour case number [redacted] on behalf of [redacted] I was one of theindividuals that dealt with this issue initiallySince this has escalated, Iam willing to make an exception and grant a return of this itemKeep in mind,the refund due will only be for the merchandise amount and if our prepaid,return shipping label is used we will deduct a $feeI will reach out to [redacted] and instruct her to proceed with the returnThe credit will beprocessed within business days of the order being received in our warehouse.Please let me know ifthere’s anything else I may be able to assist you withSincerely, [redacted] [redacted]
Customer sent email to Plow & Hearth requesting a part on 08/12/Customer was emailed on 08/13/by our parts department requesting more informationNo further information was received regarding the parts orderSince this order was placed through QVC, [redacted] is responsible for any full replacement neededI have however placed a parts order for the bottom postThis order would ship tomorrow and take 5-business days to receive [redacted]
Just wanted to let you know Plow and Hearth has resolved the issueThey personally delivered the hardware to my house and I was able to get the chair put togetherI had also received a call from their Corporate office inquiring about the issue and informing me that the issue would be resolvedThank you for any assistance you provided in this matter [redacted] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted]
[redacted] I’m following up on your case number on behalf of [redacted] Mr [redacted] order totaled at $in merchandise before his 25% off ($124.99) coupon was applied Based off of our shipping chart, linked below, the standard shipping charge was $and the extra shipping fee (due to the size of the furniture and the necessary motor freight delivery) was $80.This brought his total to $There was no express shipping offer applied to this order, and due to the nature and size of the shipment, it would not be acceptedUnfortunately, there is no credit of $due in this situation [redacted] Please let me know if there’s anything else I may be able to assist you withSincerely, [redacted]
[redacted] Thank you for your feedbackA full refund has been issued to your [redacted] accountLog on to [redacted] to review the transactionPlease keep the doormat Have a wonderful Holiday and New Year! Lawrence Wind & Weather
Dear [redacted] , I can confirm that the charge of $was placed on [redacted] account on December 20th as a result of part of the order shippingThe package was refused and a full credit of $was issued today [redacted] should see the credit posted in her account within 2-business daysPlease let me know if there’s anything else I may be able to assist you withSincerely, [redacted]