123 Credit Restoration

Review: I was guaranteed they would have my credit and my wife's credit score improved to over a 600 and close to 700 within 90 days or they would refund our money. they also said they would get the wage garnishment off of my wife's which is still coming out of her check weekly. it has been well over this amount of time and our credit has not moved. I have tried calling many times and have been told that we would see the difference soon or to just leave a message with no contact back to me. right now they will not call me back to refund my money like they had guaranteed they would. how do I go about getting my $600 back I paid them for their service they did not provide. I do believe this company is just a way for them to scam people like me who want to improve their credit without bankruptcy out of their money.Desired Settlement: I just would like to receive the $600 I paid to them.

Business

Response:

Attached is the intake form given at sign up along with a copy of emails.

The money back guarantee is included. It has not been a year per our policy to go

through the guarantee but within 3 months we have removed 15 negative items from his

[redacted] report, 6 from his [redacted] report and 4 from his [redacted] report. Each

deleted account is worth $55 per the intake and money back guarantee provided at the

intake with proof in the [redacted] messages that can be provided to you by email. This

ias a value of $1,375.00 and he has paid $600. We also have not stopped working on his

files and I am confused as to why he would contact you. Proof of such can be submitted

with personal information omitted at any time.

We have always answered any calls and emails and all [redacted] messages can be

emailed to you along with proof of the deletions if you give me an email address. The

files are too long to print.

Please contact me so I can provide with any other details or more proof that we handled

his case with care and did more work than he paid for.

Sincerely,

[redacted], J.D.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will say he has since sent me a nasty text message about this matter in which was not very professional. He did in fact tell me it was a money back guarantee in three months and is now changing it to a year, so I will give him that amount of time to bring the credit scores to where I was promised as long as he continues to work on this for no more money and will send me updates by mail to my home address I will not pursue this matter any further.

Regards, [redacted]