Z57 Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
While that is Z57's policy to offer this as an incentive, my language and intention in asking for an extended trial period was clear and the only reason I signed on.  
As the email from Ryland indicates, (text attached)  he promised not to charge my credit card until August...they accessed my funds earlier then my agreement.  
 
It is important to note, I did not sign the standard agreement until the guarantee to delay the charge was promised due to my wanting to check out the product.  Again, they illegally accessed my funds.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 2/10/2016, I received an itemized list of what Z57 was going to do, but NEVER a contract.
I called many times, NOT just from my cell number as I was at work when I tried calling them, and they NEVER picked up
I had a confirmed appointment on 2/26 to get my WebSite started. They not only didn't make the appointment but NEVER called to apologize or reschedule.
On 3/7/16 at 10:57am I emailed the representative who supposedly was to help me, [redacted] asking what happened to him and why he didn't follow up with ,me. He NEVER emailed or called me.
on 3/9/2016 at 9:21 am EST when I didn't hear back from him, I was fed up and I emailed that I wanted a refund, and that they hadn't done anything they promised and a Month had already gone by.
 
It was ONLY then after I asked to cancel and be refunded that Z57 started to call me...they NEVER EMAILED me...I have Every email I EVER RECEIVED.
 
They are liars and did not provide an ounce of service.
I expect a full refund 
 
When they never reached out to me, 
Regards,
[redacted]

The contract I signed with z57 stated that I would not be billed until July instead they told me on May 16th after the first day of sem marketing. I called and was assured I would get a call back the same day but never heard anything back and had to call again they are refunding me but had I not caught it many checks would have bounced. They were not abiding by the contract

Z57 Response:
Ms. [redacted] signed up on 4/19/16 with the PropertyPulse Executive Package on a month-to-month contract. She agreed to Z57's terms and conditions on the same day. The terms and conditions specifically state the...

refund policy:4) "You, or your authorized representative, have up to 3 business days following the date of your receipt of these Terms to cancel service and receive a full refund. After 3 business days, all sales will be considered final. As an example, if you purchase a website on Monday, you will be eligible for a refund through the end of business on Thursday."
Also stated in the terms is when billing begins for new accounts:
21) "You will be responsible for monthly Service and Support fees which may include fees associated with your website and additional products and services you may have purchased. Service and Support charges begin accruing upon purchase."
The customer service department spoke to Ms. [redacted] on 4/20 and she confirmed that she was too busy to go through the setup call but wanted to get setup on 4/27/16. After reviewing that call, Ms. [redacted] confirmed that her deal with the sales rep is that she didn't have time setup her account until 4/27/16 because of a vacation.  Ms. [redacted] requested to cancel her service on 7/1 which is well outside the 3 day right of rescission.
Z57 Resolution:
Z57 will not be issuing a full refund at this time because Ms. [redacted] signed the terms and conditions which states the cancellation policy and confirmed verbally she wanted to get started within the next week. Her cancellation request was processed on 7/1/16 and she will be responsible for the 30 day notice.

Z57 Response:
Z57’s original
response outlines the client’s interaction with Z57 highlighting the willingness
of Z57’s staff to work with the client to fulfill her needs and that the services
that the client originally purchased was fulfilled.
I have
attached a few images to this response. In these screenshots you will be able
to compare the Posting History as it is represented in the Control Panel of the
PropertyPulse auto-poster in comparison to the posts that are still available to
view on the client’s Facebook Business Page: www.facebook.com/Leonor[redacted]Realor.
I showed results from January (before the client’s original cancellation),
February (during the time she communicates concerns) as well as within the last
few days that we are continuing to post for the client.
See [redacted] 1A
See [redacted] 1B
See [redacted] 2A
See [redacted] 2B
See [redacted] 3A
See [redacted] 3B
This
evidence shows proof of the auto-posting services. As addressed in the original
response, Z57 coaches their clients to post non-Real Estate related content on
their Facebook Business Pages to engage their audiences, although the client
can reserve the right to request those posts to be removed and replaced. There
are no records of this request prior to the Revdex.com complaint.
The
client did originally submit a request to cancel the account on 2/25/2014 where
she received an email confirmation, but then agreed to continue services on
2/27/2014, also confirmed in an email that was tracked and opened by the client
on 3/1/2014 at 9:44 AM PST.
At this
time, the client’s account is still active and the PropertyPulse auto-poster is
still posting to the client’s Facebook page.
RESOLUTION
Z57
Internet Solutions continue to stand by the original resolution in this case.
The promised services have been and continue to be provided.

On 12/4/2013, Mr. [redacted] signed up for a Property
Pulse Platinum package with Felicha Martedi.  We received the paperwork to apply for...

Mr.
[redacted] Internet Data Exchange (IDX) feed though his Multiple Listing Service,
Garden State MLS (GSMLS) on 12/6/2013. 
We submitted this paperwork to GSMLS on 12/10/2013.  We are still waiting for approval of the
paperwork from GSMLS.  Without approval,
due to the escalated nature of this case, we enabled the IDX home search on Mr.
[redacted] site on 2/13/2014.  The package
Mr. [redacted] subscribed to allowed an IDX search with 1 MLS board.  We currently do not have an agreement with
the Liberty Board of REALTORS® and cannot provide data for their members.
The Terms and Conditions which Mr. [redacted] agreed to
when signing up for Z57’s service clearly state this Cancellation Policy:
Cancellations
25.
After the cancellation period provided in paragraph 4 above, customers may
cancel monthly service by providing us with 30 days prior notice. You will be
responsible for any charges incurred after 30 day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any
other
services purchased from Z57. An email will be sent to the email address on file
to confirm cancellation.
26. In
order to protect your account, if you wish to cancel your service, you must
contact Z57 Client Development via telephone at ###-###-#### so that we can
authenticate that you are the authorized account user. All cancellation
requests must be verbally
communicated directly to a
Z57 Client Development Representative.
Additionally the Terms and Conditions state the
following regarding the IDX Product.
IDX Product
17. IDX: (If Applicable) If the MLS
to which you are a member requires signed documentation before Z57 may
implement IDX on your website, you will receive the document via e-mail and/or
fax. It is vital that you fax the completed agreement back to Z57 immediately
so we can install IDX on your website.
18. You are responsible for incremental fees, if any, charged by
your MLS.
On 2/26 Mr. [redacted] emailed in stating he would like to
discontinue his service. We explained our cancellation process,  and on 2/27/2014 Mr. [redacted] called in to
cancel his account.
Z57 Resolution
Per the terms and conditions signed by Mr. [redacted], his
account is pending cancellation at the end of his current billing cycle.  Due to the 2 month delay in setting up IDX,
we have credited Mr. [redacted] account $40 applied to his final bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My business partner and I still stand by our words that your salesman told us leads. I asked several times with every scenario and he said guaranteed leads. It is simple if you have nothing to hide lets here that conversation.
I would also like to see the proof of the traffic that you are claiming. I have asked for this proof and have not seen it. Is the secret also like the recording? 
It is comical the way you have stretched the truth. We have not received but 10 leads total since signing up with your so called SEM. The other leads came from our website that you have no control of. Out of all of those ten leads not one resulted in any kind of business. They were all wrong numbers never signed up and no answers. You need to check your own data base to see that the leads you are claiming came from your SEM and not from our web site.
Regards,
[redacted]

I would not recommend this company to anyone. They over promise and way under deliver. I have had nothing but problems with the being able to do many of the functions that were said I can do and some of the problem took them months to correct and was never notified that the problem was corrected. They removed IDX from my site after faxing my paperwork at least 3 times. I was told I was in a contract and would have to pay for service that I did not receive. Was also told they provided everything they promised. After 3 months I was finally able to post listings from my site to Facebook.

Z57 Response:
line-height: 115%; font-family: Verdana, sans-serif; color: black;">
Mrs. [redacted] purchased Z57’s Facebook Deluxe
package on August 12th, 2013 with a Year Commitment and agreed to
our Terms and Conditions. Our Terms and Conditions are always provided at the
point of sale, as we ensure all clients have the opportunity to ask any
questions they might have on these before finalizing their purchase.
When
agreeing to Z57’s Terms and Conditions, the agreement is sent electronically to
the client, a digital signature is captured with their acceptance along with
the date and time using the Adobe® Echosign® system.  A copy of the client’s electronically signed
agreement is then provided to the client and a copy is electronically filed by
Z57. Mrs. [redacted] agreed to the Terms and Conditions on
8/12/2013 at 3:27 PM.
Mrs. [redacted] had very minimal involvement with her product and
services while a client of Z57. After the initial build and training, she did
not reach out for assistance or support until March 3rd, 2014 in
which she placed her first request to cancel the account to proceed forward
with another company. She spoke with a Client Development representative that
expressed the need to be involved with her Social Media presence and offered
her support. The client agreed to resume services at that time.
Z57 is not responsible for the client’s personal Facebook account
and its public status. Mrs. [redacted] is incorrect regarding “Facebook pulling her
access to the business page” as it was still active and live to the internet.
The Facebook “token”, which links Facebook to Z57’s PropertyPulse product, had
expired. Notifications within her PropertyPulse account instructs her to follow
the directions to relink her accounts or call into Z57’s On Demand Team in
order to get assistance with this task.
Based on the agreed to Terms and Conditions, the Cancellation
Policy is outlined here:
Cancellations
21.
After the cancellation period provided in paragraph 4 above, you may cancel
monthly service by providing us with 30 days prior notice. You will be
responsible for any charges incurred after 30 day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any other services purchased from Z57. An
email will be sent to the email address on file to confirm cancellation.
22. In
order to protect your account, if you wish to cancel your service, you must
contact Z57 Client Development via telephone at (800) 899-8148 so that we can
authenticate that you are the authorized account user. All cancellation
requests must be verbally communicated directly to a Z57
Client Development Representative.                                �...⇄
On September 10th, 2014 Mrs. [redacted] called Z57’s Client
Development Department to request to cancel services. When discussing the
reason she wanted to cancel (her misunderstanding of the page being erased),
she agreed to continue services with Z57 with the agreement that we would
reconnect her product and link additional sources to her Facebook page to post
content. Mrs. [redacted]’s Facebook page was reconnected to her PropertyPulse
account that day. Over the next few weeks a new cover image was added to her
site and the content posts to her Facebook Business Page were started. It was
communicated to Mrs. [redacted] on September 24th that there was a delay
in the content posts to Facebook due a personal tragedy with the Client
Development Rep that was working directly with her.
Starting September 24th there has been dozens of
content posts to Mrs. [redacted]’s Facebook business page. The posts continue to
this day.
On September 26th, Mrs. [redacted] called Z57’s Client
Development Team to place another request to cancel her account. That request
was submitted, but the request to refund her monthly hosting from June, July
and August were denied based on the 1 Year Commitment the client had agreed to
and the Cancellation Policy process.
 
RESOLUTION
Mrs. [redacted] did not request a cancellation of services
in compliance with the Terms and Conditions until September 10th,
2014 and then agreed to proceed with Z57’s product until a change of heart on
September 26th. 2014. This would signify the 1st day of
her 30 day notice of cancellation outlined in the agreement setting her last
invoice to be October 12th, 2014. She would not be eligible for a refund
for June, July and August 2014 as she did not verbally request the cancellation
through the Client Development Department and Mrs. [redacted] would have still be
subject to the charges based on her 1 Year Commitment that would run through
August 2014.
Due to the delay in services that resulted after the September
10th request, Z57 is willing to honor that as her original cancellation date,
and the last invoice on September 12th as the last payment to comply
with the 30 day notice.
Mrs. [redacted]’s account currently is set to cancel with no
overdue balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is as convoluted as their talk on the phone.  They talk so much, it is very confusing to understand what is it they want to really say . 
There is no exact proof of their lack of service on all this bla bla bla they sent Revdex.com.  If you want proof,, you may lgo into leonor[redacted]realtor/facebook and see what they posted.  90% is not related to Real Estate.  
I have a confirmation of stop of service from February 2014.  My Credit card disputed some payments and credited my card already.  The rest of the money I paid this no good company is a lesson well learned,
They are con artists.  They will have their reward.  I do not intent to spend one more minute with this con artists. 
Thank you Revdex.com for all your help.
Regards,
[redacted]

Z57 Response:Mr. [redacted] signed up with Z57 on 2/24/15 and signed Terms and Conditions which are attached. Mr. [redacted] claims that his identity was stolen and this is how he got signed up with Z57. Also attached is the audit history of the Terms & Conditions that shows his hotmail...

email address and an IP that tracks to his area in AZ opened, viewed and agreed to Z57's terms. The client also provided a .csv file of his contacts to upload to the system on 2/25/15. Mr. [redacted] notified Z57 of his "identity theft" in Feb. 2016 at which point his account was immediately canceled.Z57 Resolution:While Z57 believes that Mr. [redacted] was in fact the person who signed up since we were provided his credit card, his contact database , agreed to terms from an IP in his area, etc., we are sympathetic to his recent challenges.  We are more than happy to comply with his request to deactivate his website, stop all automated emails and discontinue and marketing done on his behalf. Z57 would like to wish Mr. [redacted] the best of luck.

Z57 Response:
Z57 Internet Solutions stands firm
to their previous claim that we have provided the product and services to Ms.
[redacted] in a timely manner and at the standard and quality above our
competition.
We are, however, unhappy with Ms.
[redacted]’s disappointment surrounding her perceived expectations of the site’s
presentation without additional investments towards customization.
In order to avoid the time and energy
that both sides would exhaust to pursue this further, Z57 Internet Solutions is
willing to refund Ms. [redacted] her original set up from February 17th,
2014 of $547.94.
The Refund has been issued and will
be applied to the credit card we have on file for Ms. [redacted]’s cancelled
account and will be processed at the standard rate for credit card refunds.

Z57 Response:
Mr. [redacted] purchased our upgraded website template on 3/3/16 for $199. The new site was initially built on 3/3/16 and we finished migrating all the content over from his previous site on 3/14/16. We reached out to Mr.
class="uir-field inputreadonly">[redacted] to let him know the site was finished and ready to publish to the internet once he officially approved it on 3/14/16, 3/15/16, 4/5/16. The client never approved the design which is why his site was never available online. We also do not have voicemail boxes in our customer service department so we aren't sure where Mr. [redacted] left a message but that was not something we received.
Z57 Resolution:
Mr. [redacted] was promised a 6 month promotional pricing discount which wasn't correctly applied to his account. Z57 owes a refund of $40 for his March and April website hosting since the $20 discount wasn't applied. He is still liable for the monthly hosting because that fee isn't tied to whether his site is live or not as we were still providing services. Mr. [redacted] is not eligible for a refund of the $199 as he was shown the site he purchased ahead of time and we delivered that same site. The site was fully completed on 3/14/16 and Mr. [redacted] was notified at that time. Also, Mr. [redacted] owns his domain name through [redacted] and not through Z57 so he has full control over his domain name.

The client and I are working together directly at this point as he is looking into charges from his Financial Institution to see if we charged his credit card after cancellation. Our systems do not reflect the charges mentioned in this complaint so we will be researching further...

directly. [redacted]

On 12/6/2013 Ms. [redacted] signed up with a
Z57, PropertyPulse Starter Package account and agreed to our Terms and
Conditions. Our Terms and Conditions are always provided at the
class="MsoNormal"> point of sale,
as we ensure all clients have the opportunity to ask any questions they might have
on these before finalizing their purchase.
When
agreeing to Z57’s Terms and Conditions, the agreement is sent electronically to
the client, a digital signature is captured with their acceptance along with
the date and time using
 the Adobe® Echosign® system.  A copy of the client’s electronically signed
agreement is then provided to the client and a copy is electronically filed by
Z57. Ms. [redacted] agreed to the
 Terms and Conditions on
12/6/2013 and we received a copy on 12/9/2013 at 4:40 PM.
During the first few
months that Ms. [redacted] was engaged with Z57’s services we have multiple records
of her calling in to request assistance. Many calls were in regards to the IDX
Approval Process that requires the client to fill out paperwork to be approved
by her MLS and others had to do with the social posting tool that is associated
with her package.
 Ms. [redacted] complaint
that the social posting tool was never working and only posted something from
the History feed is inaccurate. When one consults the Posting History Status in
the client’s control panel of the PropertyPulse product you are able to see
what link was posting to what Facebook Page and if it was not successful the
reason it failed. During the few first months of the client’s interaction with
Z57 there were dozens of posts that have a status of “Completed” that
correspond with posts that are still active and show on her Facebook Business
Page. Although Z57 sets up feeds that post relevant Real Estate Articles from
reputable sources, we encourage clients to post things not related to their Facebook
Business Page in order to engage their audience more successfully. If at any
time a client wants Z57 to remove current feeds that post to their Facebook
Page, we will do that and encourage finding replacements.
 There are two emails
that we have on file that Ms. [redacted] sent to Z57’s Customer Service team on
2/21/2014 that outlined her dissatisfaction with the program and requested the
cancellation of services. Once Customer Service returned to the office Monday,
2/24/2014 she received a response to encourage the client to call into the
Customer Service Team during business hours to submit the request for the
security of the account as well as to abide with the Terms and Conditions of
the account.
 
 
On 2/25/2014, Ms. [redacted] contacts Z57 and during the call a 30-day
cancellation request is processed to cancel the account, according to the Terms
and Conditions.  At that time, Ms. [redacted]
stated her dissatisfaction with the product and requested a full refund. The
Customer Service Rep at that time advised the client about our Cancellation
Policy and Refund Policy.
 
Ms. [redacted] agreed to the Terms and Conditions on 12/6/2013 and we
received a copy on 12/9/2013 at 4:40 PM, a copy is attached.  The Terms and Conditions state the following
with regarding to the cancellations:
4.  You, or your authorized representative, have
up to 3 business days following the date of your receipt of these Terms to
cancel service and receive a full refund. After 3 business days, all sales will
be considered final. As an example, if you purchase a website on Monday, you
will be eligible for a refund through the end of business on Thursday.
21.
After the cancellation period provided in paragraph 4 above, you may cancel
monthly service by providing us with 30 days prior notice. You will be
responsible for any charges incurred after 30 day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any other services purchased from Z57. An
email will be sent to the email address on file to confirm cancellation.
22.
In order to protect your account, if you wish to cancel your service, you must
contact Z57 Client Development via telephone at (800) 899-8148 so that we can
authenticate that you are the authorized account user. All cancellation requests
must be verbally communicated directly to a Z57 Client Development
Representative.
 On 2/27/2014, Ms. [redacted] was contacted by a member of our Quality
Assurance Team who spoke to her about her concerns. At that time, the client
decided to stay on board with Z57 and its services.
 Whenever a client contacts Z57 requesting to cancel their service
and the client then changes their mind, instead, electing to stay with Z57 and
continue with their products and services, an email is automatically sent to
the client confirming their decision.  On
2/27/2013 and email was automatically sent to email on Ms. [redacted]’ account
which read:
 
Dear [redacted],


Thank you! We are pleased that you
decided to continue your relationship with Z57 and reinstate your Z57
website. Effective immediately, we have rescinded your 30 day cancellation
request and have re-enabled all features and services of your website. If for
some reason you have received this email in error, please contact us
immediately so that we may rectify the situation.
We look forward to working with
you to grow your business through your Internet marketing presence with Z57.
Should you need any assistance with your Z57 website, please don't hesitate
to contact us for support. Our Client Development team is here to help you
anytime and we look forward to serving you.


We confirmed the email was sent to the client, and confirm that
Ms. [redacted] opened and read this email on 3/1/2014 at 9:44 AM.
 After speaking with the Quality Assurance Rep the client was Live
Transferred to Z57’s Customer Service Department that scheduled an Accelerator
Appointment for 3/12/2014 with a ZPro Coach for additional training on the auto
poster tool, although the client was encouraged to call in for support at any time
before that. On 2/28/2014 the client did reach out to Z57’s Customer Service
Department due to missing the online Webcasts, the Rep at that time showed the
client how to enroll herself in interactive Webcasts for the future. A reminder
email was sent to the client regarding her Accelerator Appointment and opened
by the client on 3/3/2014 at 2:16 PM.
 On 3/12/2014 2 calls and an email was placed to Ms. [redacted]’ phone
number on file to complete the Accelerator Appointment, but the client did not
return the calls. There has not been any contact to or from the client since
and her account remains active.
 
RESOLUTION
Based on
the documentation of interaction with Ms. [redacted] and the Post History recording
the product is working properly supported with the posts on her Facebook
Business page, Z57 does not feel a refund is warrented. Ms. [redacted] account
remains active with her product still posting as requested and service
available at her request.

Previous complaint is exactly what I have experienced. They over promise and under delivery. They have a lack of qualified staff. The sales people promise the mood, but,
the the staff can't delivery. I transferred by website to Z57 from another very good company. I just needed a few more perks, which Z57 seem to offer. However; once transferred, they could not get my site up and running, spent over a month with no web site and email they interrupter for 2 weeks. I was eventually let out of contract, but some how
they manage to reinstate my contract without disclosure or authorization to resign me.
Now I am fighting a $799. charge on my credit card for contract cancellation. This company is very unethical. It will catch up with them soon. It won't be a Z47. So sad!

Dear to whom
it may concern,
107%;">Mr. [redacted]
contacted us on July 10th 2014 in response to an email he received about
his Facebook set up. After speaking to us briefly on how we can increase his
Facebook likes he decided he wanted to cancel services instead. We had one of
our Client Loyalty reps speak to Mr. [redacted] to see what we could do to repair
this relationship. The client unfortunately was not interested in proceeding
forward with services and hung up on the associate mid conversation. We tried
calling the client back however he did not pick up. At that point we proceeded
forward with cancelling the account and provided the client with the following
confirmation documentation.
This email serves as confirmation of the required 30 day notice has
been given to cancel your Z57 account, which includes your website as well as
your Z57 email account. Your website and email will remain in service for the
next 30 days, after which time all services will be terminated.
 
Please note, you will continue to be responsible for all charges
incurred to your account after the 30 day notice is given, including monthly
service and support, traffic products, featured listing products, and any other
premium services purchased.
 
We appreciate your business and hope that we can be of service to you
in the future.
 
 
Sincerely,
 
Your Client Development Team
Z57 Internet Solutions
1-800-899-8148
www.Z57.com
 
I understand the client also has some concerns in regards to additional
charges once he cancelled. To clarify this was done per the Terms and Conditions
signed by the client on March 10th 2014. For reference this can be
found in section 20 of the agreement and I am including a signed copy as well.
“After the
cancellation period provided in paragraph 4 above, cancellation of a service
that is still under contract will result in immediate billing of any remaining
contract months”.
We tried
contacting the client yesterday but he asked for us only to contact him through
Revdex.com. What we would like to offer the client is to reset up services, provide
the client with one month free services, provide one on one support with
Facebook in addition to unlimited access to customer service and to be the
clients marketing partners.

face="Times New Roman" size="4">
Dear
to Whom it may concern,
 
I
have reviewed the statement written by Ms. [redacted] in regards to her
cancellation request. I do see a copy of the email correspondence that transpired
that you can see below:
 
8/20/21014
Hello,
I have not been able to get through to either phone number.   I need
to speak with someone about cancelling my monthly service with Z57. 
Please have someone call me as soon as possible.
Thank you,
[redacted]
###-###-####
We then replied with the following email:
8/25/2014





Our apologies, we have had a few issues with our phone provider on the 800 number but ###-###-#### will work.  Call us and we will get this taken care of for you.  Thank you.
 
After the email exchange above we did not hear from the client via phone so this request could
be placed into the system for processing. Per the terms and conditions of the contract the
client signed she is responsible to speak to a representative directly to make
any changes on her account. Please see attached contract.
Due to this we would not be able to provide the client a refund
for the amount charged.  Should the
client have any questions in regards to this I would be happy to speak to the
client directly as well.
Thank You,
[redacted]

Dear to whom it may concern,
I have spoken to our Billing Department and do not have any record of any AMEX transaction being pushed through. I actually provided the client a refund on his last bill statement so his last charge was in August. I would very much appreciate the client to...

provide additional details so that I may research this matter further.
Thank You,
[redacted]