Z57 Inc

To whom it may concern:
We have been trying without success to reach *** *** with the Z-organization. We are definitely on the right track with the reversal of the continuing fees until AprilHowever, *** *** had said that she wanted to discuss this matter with us and we have still not been able to do thisIf you have the ability to let her know, please doShe can call *** *** at *** to discussWe do appreciate the Revdex.com organizationI am actually on the Revdex.com Advisory Council in the Elizabethtown, Kentucky area. The A+ rating that Z-had was something that I looked at before ever getting involved with themHowever, once we could not work anything out for an acceptable product, I saw all the reviews and have found my experience to be very similar
Thanks again for your help. We look forward to hearing from *** *** ***

ZResponse
On 1/3/*** ***-*** called and spoke to a
ZRepresentative cancelling her account stating the following reasons:
product was too expensive, the design was not what she wanted and it did not
produce leads. This account included a
home search connected with the *** ***. The primary credit card on file for this
account was in the name of *** ***
On 12/17/2013, Mr*** reactivated the
account with himself as the primary account holder. When re-activating his account, Mr***
purchased a PropertyPulse Platinum Package and agreed to a Month-to-Month Terms
and ConditionsThe Terms and Conditions are provide at the point of sale, as
we ensure all clients have the opportunity to ask any questions they might have
on these before finalizing their purchase
When agreeing to Z57’s Terms and Conditions, the client
signs electronically using the Adobe EchoSign e-signature service. Once signed, the Terms and Conditions are
then emailed back to Zand the agreement is saved with the customer recordMr
***’s signed the Month-to-Month Terms on 12/17/at 2:19:PM
The Terms and Conditions which Mr*** agreed to
when signing up for Z57’s service clearly state this Cancellation Policy:
Cancellations
After the cancellation period provided in paragraph above, customers may
cancel monthly service by providing us with days prior noticeYou will be
responsible for any charges incurred after day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any
other
services purchased from ZAn email will be sent to the email address on file
to confirm cancellation
In
order to protect your account, if you wish to cancel your service, you must
contact ZClient Development via telephone at (866) 412-so that we can
authenticate that you are the authorized account userAll cancellation
requests must be verbally
communicated directly to a
ZClient Development Representative
Additionally the Terms and Conditions state the following
regarding the IDX Product
IDX Product
IDX: (If Applicable) If the MLS
to which you are a member requires signed documentation before Zmay
implement IDX on your website, you will receive the document via e-mail and/or
faxIt is vital that you fax the completed agreement back to Zimmediately
so we can install IDX on your website
You are responsible for incremental fees, if any, charged by
your MLS
The month Mr*** signed up for a Platinum Package,
Zwas transitioning away from our then third party IDX provider OnBoard
Informatics to *** Web Services.
The contract for service with OnBoard Informatics ended on
12/31/2013.
This MLS Association, *** ***, does require
Agents to submit paperwork signed by the Agent and the Broker. For almost all third party home search
solutions, paperwork or an online process is required by the MLS Association
before third party vendors and the agent are able to gain access to home search
data and display it online. Thus, once
completed, Zclients are asked to return the paperwork to Zwhere we work
to obtain the MLS approval. Mr***
submitted his signed IDX paperwork to Zon 1/3/2014.
Much like Mr***, *** must submit
paperwork to the MLS and be approved by the MLS association as a vendor. This is done only once and although all
necessary documentation has been provided to *** ***, no approval has
yet been issued and contract signed, thus when contacting the MLS the only
response they are able to give is that *** is not an approved vendor. In the case of *** ***,
*** was not an approved vendor at the time of his inquiry
In addition to third party home search solutions, ***
*** provides their own fully functional home search to Agents and
Brokers. This is typical of MLS
Associations and therefore Zoffers different package options and monthly
investments so clients can select the best solution for their businessFrom
the client file notes, Mr*** was aware of home search solution option
made available directly from his board.
To be clear, this solution is not a full website, but rather, a tool
just to search for homes within the *** *** Association
On 1/31/2014, Mr*** spoke with a Z
Representative requesting to cancel his account. The request was processed and confirmed by
email along with the 30-day cancellation policy, restating what is a part of the
Terms and Conditions Mr*** agreed to when re-activating his account with
Z
ZResolution
Zwould like to apologize to Mr*** for offering
Home Search connectivity with *** ***, a service which ended on
12/31/and which at that time *** was not an approved
vendor. We had not anticipated such a
delay with the MLS approval and signing a contract with our in-house IDX provider. Due to this inconvenience a refund will be
issued
Zdoes recognize the importance a home search on a
real estate website and therefore offers many packages to give agents the
flexibility to incorporate a home search solution of their choice. That being said, the home search is only part
of the many marketing, communication, social media and website tools included
in the package Mr*** signed up for.
Therefore, a refund will be issued corresponding to the portion of the
monthly investment our home search adds.
In total a refund of $will be issued, corresponding
to two months at $each, the difference between our non-home search and home
search included packages. The refund
does not include the charges in December during which Zwas preparing the
home search and waiting for Mr*** to return the required, signed
paperwork. However, the cancellation of
his account according to the Terms and Conditions agreed to by Mr***
requires a 30-day cancellation notice so an additional month of home search
charges are being included in the final refund although they have not yet been
charged
--?
*** ***Manager Client Development
ZInc.800-899-
x***
***

Dear to whom it may concern,
Looking into the details of the account the client has already been reimbursed by his Financial Institution for the charge in questionAs this is the case we would not be able to offer a refundShould you have any questions please do not hesitate to have the client reach out
Thank You,
*** ***

Dear to whom it may concern,
I'm very sorry to hear about your experience with our outbound serviceWe reach out to former clients with the best attentions and I assure you that what transpired with you and our representative is outside of the experienceI have spoken to the
supervisor of the department where this call was from and she let me know that this matter had been addressed with you over the phone early todayMy understanding is that this has been resolved however if you have any additional questions or concerns please do not hesitate to reach out

Dear to whom it may concern,
The client referenced in this claim began services with our
company on February 27th During the time working with this
client we have assisted them in making an impact in their web presence and provided
them
valuable unlimited customer support
After nearly nine months of working together the client
contacted us on November 7th, wanting to cancel servicesWe
reminded the client about the value in our services and after explaining more
about what was included in her plan the client decided to continue with us
We ended the call by suggesting for the client to contact us
back soon so we could schedule one on one trainingWe offered this so the
client could get the most from our product, unfortunately the client never contacted
us back to move forward with that training
Starting in January this client stopped paying for services
and has continued to not payWe have made multiple attempts trying to contact
this client in regards to this matterOur most recent attempts were on April 7th
and April 9th but the client has not yet responded
back to usWe are more than happy to make payment arrangements with this
client so they can pay off the outstanding balance and then cancel the account.
Thank You,
*** ***

Dear to whom it may concern,
8pt;">
*** *** signed up for services with our company on July 2nd,
we created a beautiful website for the client on the same day she initial
started services and also set up her Facebook business pageWe had tried contacting
the client multiple times on July 14th to reset her Facebook page
and to set her up with additional training webinarsWe also tried to have her
attend an appointment to discuss how we can grow her marketing campaign on July
17th with no response
Unfortunately based on connection issues with the client’s
phone many attempted times to communicate were cut short or delayedThroughout
the clients two month time frame with us we wanted to ensure that we were setting
them up for success and we made every attempt to do so
Considering that services were rendered I do not agree that
a full reimbursement is in orderHaving said that as a token of good faith I
would be happy to provide the client with a refund of one month of services
We here at Zare sorry to hear that things did not work
out with this client and we wish the client the best of luck with future endeavors

Hello-
Zsolutions has refunded my $Thank you for your help
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not except either of their proposals....I have attached all of my texts with Alex and also a few of my emails I have been in contact with him about issues since I signed up for this Obviously what they have documented in their notes is different that what I was told on the phone The receipt that I received from Alex the day I signed the contract (the email from him) states that I would get IDX functionality (It has my agent ID but says nothing about only one IDX or only pulling information from RMLS) This reads differently than the Zsales order that they attached and sent to you This just goes to show that things are not explained the same way in which they were documentedMy complaints with the company are not just with the Website as you can see from my emails/texts...their were several issues and I was always told how busy and sorry they were and they would get to me as soon as possible I was very patient, but I guess I shouldn't have been since they want to charge me for all those months of service, cancellation fees and early termination fees , buyout fees ect I also need to note that Zstarted charging me monthly for this service after I paid in full up front......this was also an ordeal to get taken care of and I had to get the *** compliant department involved to get that resolved That has now been resolved and removed from my cardI want a full refund from Z($1588.89)
Regards,
*** ***

This is also something that he would have offered as an incentive for you to become a client of ours
Because you decided to cancel, that offer is null and voidWe cannot grant a waive fee as an incentive if you are not a client of ours
Sincerely,
*** ***
Senior Client Development Specialist***
*** **

Ms*** signed up with Zon 2/24/She agreed to Z57's terms and conditions on 3/2/and the signed copy was emailed to her on that day as wellBoth the signed contract and the audit history of the term acceptance are attachedMs*** and the sales reps did have an appointment scheduled
for 2/26/at 11am PSTThe goal of that appointment was for the sales rep to transfer the client to our Client Development (CD) Department to generate her accountThe sales rep did not make this appointment and did not call at the scheduled timeThis was our error and we apologize for the inconvenienceA Client Development Rep reached out to Ms*** on 3/3/to get her account setupDuring this phone call Ms*** expressed her unhappiness that the sales rep didn't call at the scheduled time and that she was supposed to talk to them prior to getting her site builtShe was provided the support phone number and it was agreed upon we would try her again the following weekThe CD rep reached out by either phone or email on the following days:
3/9/- emailed the client requesting that she call the inbound call center to complete the production of her account
3/14/- emailed and left a voicemail
3/18/- emailed
3/23/- called client and spoke to herShe said she is still upset about the sales rep missing the appointment and would like to cancelA cancellation request was placed on this dayThe request was sent to the Client Loyalty department to resolve
It is a policy that all cancellation requests go through our Client Loyalty department but we always take the original date the request was made for determining when the day notice should start
We are able to track any and all calls that come to our #We ran the log for Ms*** phone number and found that after the missed appointment by the sales rep she called the following dates:
3/14/- held for seconds and did not speak to anyone
3/30/- held for 3:min and did not speak to anyone
3/30/- held for 1:and did not speak to anyone
Even though our average hold time for clients is minutes on average there may be times of the days the wait is longerThis I the nature of a call center so holding for seconds is not something we can always answer within that time frame
Timeline for cancellation:
Client placed her day notice to cancel on 3/23/Zrequires all clients submit a day notice to cancel
Client's last bill was 3/24/Client's account is currently canceled and she will not receive any additional charges from Z
ZResolution:
Ms*** is not eligible for a refund based on the review of her accountEven though her sales rep dropped the call by not calling at the scheduled time, the department that actually builds the accounts made several attempts to reach the clientEvery phone call was also followed up with an email that lets the client know about unlimited support and how to reach the CD departmentWe would be more than happy to create Ms*** account and provide her with two months credit toward her monthly hostingWe would love the opportunity to show Ms*** that we can provide her a great product and that CD can give her amazing service

ZResponse:Ms*** signed up for a Elite package on 2/11/She signed up for a one year contract which is attachedAlso attached is the audit history of the electronic signature which shows the email address that opened and signed the agreement as well as the IP address associated
After reviewing the recorded sales presentation it is confirmed that the sales rep verbally confirmed the year contract with Ms*** during the sales presentation and she confirmed she understoodHe also went through her through all the other major items of the contract including the $admin fee charged clients who opt to do a split setup payment (Payment is charged over two months instead of in one lump sum), the cancellation policy and copyright infringementMs*** was not signed up with IDX at the point of saleMs*** was told during her sales presentation that we can setup IDX on her MLS board with a direct fee of $from RealComp and a $pass thru fee charged by Z57, which would be an additional $per monthMs*** opted out of this so the showed Ms*** several examples of framed in solutions that use the standard RE/MAX home searchMs*** was not only verbally shown this information but also visually shown the framed in search using a Join.me presentationAfter purchasing the product, Ms*** said she would like to transfer the domain that she had been using with Web.comAny time you make an update the DNS (Domain Name Servers) to publish a new site there may be a change or drop in Google rankingsThat would happen with any company that makes a change to the DNSThe initial website we provide is always the basic one and Ms*** would need to work with customer service to add on any of the custom information she wantedThis information was clearly communicated to her during the onboarding callShe was also on the phone with a onboarding rep when her site was published to the internet and agreed to thatSEO optimization does take time and we always quote worst case scenarios and it can take 6-weeks for a site to be re-indexed by Google and more time to regain previous rankingOverall we provided Ms*** with the service she was soldZResolution:Zprovided all the correct expectations to Ms*** so she is ineligible for a refundHer account was shutdown to do non-payment so her account currently has a past due balance of $which she is still liable forWe have still never received a cancellation phone call from Ms*** so she will be responsible for payments when her account was still active

Dear to whom it may concern,
I have reached out to *** both by email and phone to assist him with this matterAs I need some information from him I would appreciate if he can provide me convenient times for me to reach out to himI look forward to speaking to him
soon

The client
contacted us on 4/17/with intentions to cancelOn that same day we sent the
client a copy of our cancellation process via email on how to complete the processWe do not have any other
record of conversation where the client ever mentioned cancellingOur company
provides services to enrich client’s web marketing and not to hinder them so our intentions are never to hold a client to anything they do not want It
seems there has been some confusion on how the cancellation process works and so we
at this point would like to prevent any further frustration for this client
moving forwardWe will clear the current amount outstanding to consider this account closed and settled in fullWe wish the client nothing but success in the future.
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have reviewed my account and also called the credit card company there has not been a refund to my account in that amount The only refunds I have been given are from another dispute where zdouble charged me I would like Z to review their records and send documentation of the transaction so that I may forward it to my credit card company
Regards,
*** ***

Dear to whom it may concern,
The client mentioned in this consumer review began services with
us on April 28th The client expressed interest to cancel soon
after on May 13th, due to some confusion with our
deliverables
The client did speak to a supervisor on May 15th, to address
their concerns in further detailAt that point the client communicated to us that
although they decided to move forward with services there were still certain
aspects of our deliverables that the client felt were communicated differently
during the sales process.
At that point the client asked to please speak to the supervisor of the sales representative directly to address additional concernsBoth the supervisor and the client spoke and came to an understanding, the client communicated that they
would be happy continuing services with us if they could be by downgraded to our social media package.
We at that point happily agreed to meet that request and downgraded the client's level of serviceWe also provided the client a refund for the difference in service package and communicated to the client to please feel free to contact us with any questions, concerns they may have in the future.
Since the time the client submitted this complaint to your company we
have settled this matter in full.
Sincerely,
*** ***

I believe Zto be a "Boiler Room" type of scam They have a very slick sales presentation and train their sales people well However, in my opinion, the sales people are significantly over-promising what Zcan deliver They were more than happy to sign me up for a 1-year contract and take over $5,of my marketing budget over the last months, but the leads they provided didn't generate one closed transaction during that time All my leads are a dead-end at this point When I began to complain about the service and leads I was provided they assured me they would make it a top priority After two months of nothing I tried to cancel THEY WILL NOT LET A CLIENT OUT OF A CONTRACT no matter how unhappy that client is They only post their "positive" leads on their website, which is why I need to submit this review - people need to know this is a scam and that Zwill likely take thousands of marketing dollars from Realtors and give very little, if anything, in return

ZResponse:
We do show that Ms*** called in on 1/15/and requested that her domain name be releasedWe do not take these requests as a cancellation request because it is very common for current clients to transfer their domain names to domain registrars where they get more
control or may be cheaper in price such as GoDaddy or Register.comMajority of the time these requests are from clients who aren't wanting to cancel so we cannot automatically assume that is the client's intention unless they state they want the account to cancelIn order to cancel the service she would need to make a verbal cancellation request by calling customer service at 80-0-899-
ZResolution:
We do understand that domain requests can be confusing and that Ms*** was under the impression that this canceled her account even though it did notWe will waive the overdue balance associated with Ms***'s account and shut her account down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just because your system does not have a way to track my desire to cancel does not forgo the process I will not be making another payment for the service I have paid for the contract lengthThere was no information given at the time I originally called to cancel to say I have to call again So trying to get another payment for service is not going to happen
Regards,
*** ***

Dear to whom it may
concern,
On 4/2/at 3:31pm PST *** *** signed up with a Z57, PropertyPulse Elite Package account and agreed to our month to month Terms and ConditionsOur Terms and Conditions are always provided at the point of sale, as we ensure all clients have the opportunity to ask any questions they might have on these before finalizing their purchaseA copy of the signed Terms and Conditions are included as an attachment
On 4/2/*** *** had her website created, activated and publishedDuring the activation of this website, *** *** was able to view her website and discuss any changes or edits that needed to be made*** *** was not ready to activate her facebook page at this time because she wanted to decide what account to connect the facebook business page to
On 4/7/at 1:11pm PST *** *** had her facebook business page created and activated with an OnDemand representative*** *** was able to see the page immediately and address any concerns or edits that needed to be made at this timeThere were no concerns placed from the client so we proceeded forward in the conversation
There was a Ztraining session scheduled with *** *** on 4/17/at 9:00am PST but was canceled due to *** *** having a family emergencyThe training was rescheduled for 4/25/at 12:30pm PST
On 4/25/at 9:38am PST, *** *** called in to cancel her account with Zstating that the facebook page we built for her displays her location in TexasThe page also contained the wrong address and phone number*** *** said that it cost her an old client and a $300,saleThe Zrepresentative she spoke with during this cancellation call explained the importance of having a web presence and that we can edit the information that was inaccurate*** *** agreed to stay on board at that timeHowever, the call was disconnected
On 4/25/at 9:52am PST, *** *** called Zto cancel her account and said that she never agreed to stay onboard during the call which took place on 4/25/at 9:38am PST
On 4/30/at 3:34pm PST *** *** wrote Zstating that, “I agreed momentary that I would give it another monthYou then stated that a month would not be enough time to see a differenceThe line then went dead and I phoned again to cancelI was talking to another person and was told that you wanted to talk to meToo much back and forth!”
RESOLUTION:
Zis canceling Belvor Morror's account and dating the cancellation to take place on 4/25/No charges will be placed after the 4/25/cancellation date

Dear to whom it may concern,
This matter has been addressed with the client directly via phone on 1/22/We have come to a resolution that the client is happy with and we wish the client nothing but success in the future
Thank You,
*** ***