Xperience Fitness

Review: They tried to take $822 out of my checking account out of no where. I was waiting for a $366 charge to come out then all of a sudden it was $822 which caused my account to overdraft. They did this multiple times. I then asked them what this was all about and they told me on top of owing then $366 dollars I also owed them $456 for personal training fees from a year ago! They never mentioned this to me for an entire year! I had already used all the sessions, I was under the impression I had paid for them because how could I recieve personal training sessions I had not paid for and they fail to mention it for a year! And now they are failing to work with me to get this issue resolved. I have been trying to get this resolved for over a month with one of their employees but have been successful. They have not taken any responsibility for their error in this situation. If I would have known I already owed them $456 I would not have purchased new training sessions. And now they refuse to cancel my membership and stop charging me my monthly dues because I owe them money so they are charging me late fees for my membership every month because I was forced to close my debit card and account they had on file because they would not stop charging my account $822 and it kept accumulating overdraft fees! So the amount I owe them keeps going up every month! It is absolutely ridiculous! They are going to turn it over to collections on Thursday. So this will take a hit on my credit report.Desired Settlement: I would like them to drop the charges because they were at fault and because of the harassment I had to deal with from their employee. I would also like my membership with their gym terminated.

Business

Response:

The following documents are attached to this response: Invoice and service history, email history, past

due account balance sheets ,

We apologize for Ms. [redacted]'s frustration in dealing with this matter. As you can see, the $822.71 in

question is for three (3) invoices which purchased a total of 17 personal training sessions. Ms. [redacted]

used 16 of those sessions that were purchased.

These payments have been sent back to us due to Insufficient Funds several times over the last year.

Ms. [redacted] has claimed that she knows for a fact these invoices were paid, but has failed to submit

bank statements showing that these charges went through.

Ms. [redacted] states that she has tried to cancel her membership several times. We responded to each of

her cancellation requests letting her know that membership accounts with past due balances cannot be

canceled until the account is good standing. Both her membership and personal training have had past

due balances for over three (3) months and the amounts have now been submitted to our collections

agency.

The charges for $822.71 for the personal training sessions will not be dropped as Ms. [redacted] used 16 of

the 17 sessions. The past due balance for her membership, $116.71 and the past due balance for

personal training, $822.71has been sent to collections.

Ms. [redacted] may contact First Credit Services directly to resolve her account.

Consumer

Response: