Xperience Fitness

I call the office number and contact Corporate. I left several messages an as of May 12, 2020 no response. I called ABC Financial representative inform me that I must contacted Xperience. My first initial I wanted the company to restructure my contract. After several attempt and no-one returning my messages. I am force to asked for an refund through my credit.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to inform you that I have still not received my reimbursementPlease advise how I should proceedThank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although I did not read the agreement thoroughly at signing, I was aware of this stipulation before filing this complaint The issue at hand here is the sales practice of your staff I was up sold into the higher package (surely based on some additional incentive they receive for doing so) and when I verbally inquired about the ability to move back down I was at no point informed of this fee Additionally, I find the fee itself to be unreasonable; Moving your customers from one package to another should be nothing more than a brief customer service interaction with very little cost to your organization Regards, [redacted] ***

Thank you for making us aware of the compliant our customer, [redacted] filed with your office Our [redacted] * location always strives for excellent Customer Service, and we appreciate the opportunity to respondXperience Fitness received Ms [redacted] 's cancellation letter on 1-28-which the letter had a postmark date of 1-26-and we canceled the membership on 1-29- Ms [redacted] membership dues are due on twenty ninth of each month which was the same day we canceled her membership Attached is a copy of Ms [redacted] 's signed membership agreement along with a highlighted section explaining Xperience Fitness requires a 30-Day written notice to cancel a membership By following our policy, Ms [redacted] would not be entitled to a refund Xperience Fitness is willing to refund $back to Ms [redacted] account on file this process normally takes 5-business days.We trust that complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] ***/ [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond Attached is a letter from the Manager of our Personal Training Department at our Brookfield, WI location This letter clearly states that we made every attempt to reach out to Ms [redacted] but, never had a return call from her even after she returned from a business trip Unfortunately we just never connected Ms[redacted] used sessions of her personal training package that she purchased Our cost for those five session is $ We will refund Ms[redacted] the balance of the unused sessions and cancel her membership The refund of $will take to business days We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't agree with their comments on requesting a Dr's letter Never have they tried to contact me And in regards to the PO Box it is the one on their paperwork, so if it is wrong maybe they should update their paperwork Regards, [redacted] ***

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Hales Corners location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to [redacted] as this is not the way Xperience Fitness handles customer service This personal training agreement should have never been entered into our system or charged Xperience Fitness mailed a check in the amount of $to the address on the Revdex.com of Wisconsin complaint form today, April 8th We again apologize to [redacted] for this rare mistake made on our end

Re: [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond We apologize to Mrs [redacted] for the run around it seems she has been through We have canceled out [redacted] 's membership as well as her husband's and son's membership with no further dues payment coming from their account This is an isolated instance and again we apologize for that we hope in the future Mrs [redacted] and family will rejion Xperience FitnessWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] - [redacted] We appreciate Mr***'s additional input but our policy stands We are willing to "credit" $toward Mr***'s monthly dues which will offset December dues completely and January dues will be reduced to $ We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not wanting a discount or anything of that matter I am simply making the statement that your website is misleading and provides advertisement There does not state that Woodbury is an exclusion from the $offer The only reason I found out it was excluded is I had to contact customer service So, to me that is a bait and switch You are trying to bait people in at $9.99/month and when they attempt to sign up, only $14.99/month is offered with no explanation Personally, I do not think this is ethical nor good business practices Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Re: [redacted] - [redacted] As stated in our previous letter: In order to show good faith, Xperience Fitness will cancel Mr [redacted] 's membership moving forward We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Re: ***/ *** *** Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond. Attached are complete documented
note from conversations that our customer service department has had with Mr***. On 9-19-we received a "freeze form" filled out by and sent to Xperience Fitness via fax from Mr*** and at NO point did Mr*** mention that he wanted to cancel his membership until 10-17-and Xperience Fitness complied with his wishes. Mr*** was fully aware that the Annual Fee would still need to be paid on 10-15-2014 even though his membership was on freeze, please refer to the highlighted notes attached with this e-mail. We will not offer a refund to Mr***. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I did not receive any notification, letter or phone call until I was already $in debtThey messed my information up by one numberI answered their call and told them that I wasn't going to pay for one of their employees mistakesThey proceeded to tell me that I could not discontinue my membership until I paid the balance and kept charging meI do not want the membership and the matter that remains is that I want my debt cancelled, thank you!]
Regards,
*** ***

Re: *** *** - ***
Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond
We appreciate Mr***'s loyalty
to our Hales Corners location over the last year and a half and apologize at the same time that this process took longer than it should. If Mr*** can provide us with "proof" of relocation/move such as a rental agreement, utility bill etc..We are more than happy to review the information and offer a refund if warranted. Please send "proof" of relocation/move to: Xperience Fitness *** *** *** *** ** *** *** * *** *. Attached is Mr***'s check in history it seems that he used the club in September? We will consider this matter closed unless notified otherwise

Today they charged my account $I was told by the lady at their billing company that if I agreed to pay the $fees for my son's and my accounts that they would credit my account and I would not pay again until 1/10/This was obviously a lie because they charged me again today
I am fighting it with my bank and emailed them to revoke my EFT permission as they charge what they wasn't when they wantNow I am told that if I do not pay by EFT I have to pay $each for my son and IThis is not right as I ONLY revoked my EFT because they are not doing what they said they would do and then they charged me for these fees that I was not aware of to begin with This seriously needs to be investigated as they charge what they want when they wantUntil this is cleared up I am not about to workout as the man in the kids club is the billing NaziHe calls you out in front of other parentsI am like I PAY my duesThis is just a mix up. *** ***

Re: *** ** *** - ***Thank you for making us aware of the complaint *** ** ***, filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.This was an unfortunate situation where Ms***
updated her billing information and it was place on the wrong account, we apologize for this inconvenience we placed on Ms***. Xperience Fitness was in the process of refunding Ms*** but she disputed the charges with her bank and we allowed the chargeback to go through back into her account so no refund was necessary. We trust that this complaint has been amicably resolved, and we will consider this matter closed -- In good health, *** ***
*** ** *** ***Xperience Fitness - MN/WI

Re: *** ***/***
Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond
Attached is a copy of Mr***'s signed
membership agreement. We allow members to change their membership type for free up to days of enrollment. We understand that members might want to upgrade or downgrade their members, which is why we give our members a 30-day grace period. After the first 30-days we have a $membership change fee which is highlighted on Mr***'s membership agreement. In the past our change fee was $but we charged Mr*** the "new" change fee of $20.00. We understand that sometimes people don't read their membership agreement and in this case if it was, we don't think Mr*** would have filed a complaint.
We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise