Quaker City Service Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: These pictures are not my dishwasher, I did not
have paper and debris in my dishwasher
Regards,
*** ***

This company has horrible customer service, high over-market repair prices (to fix a ***, as explained to me by the repair technician, cost well over 200.00), poor workmanship, and a nonchalant attitude towards my valid complaintDo not use this company

July 31, 2015Dear *** ***:This is in response to the complaint submitted on 7/27/with an ID of ***.Our factory trained service technician arrived at Mr***’s home to find that the consumer had tried to fix the dishwasher prior to our arrivalThe
consumer had tried to pull out the dishwasher and in the process, snapped the wire off of the water valveThat valve was pushed backed behind the dishwasherSince that water valve is broken, we advised the consumer that we could fix the valve for $We then explained to the customer that his complaint of the unit not cleaning dishes properly is most likely from a bad wash motor assemblyReplacing the wash motor assembly as well as the water valve would run him $415.00+taxThe customer declined repair at this timeAs for the chopper blade becoming loose, and coming apart, we will not repair chopper blades when they become defectiveThere is no way of us telling what has gotten through the screen and what could have caused damage to the seals inside the wash assemblyFor this reason, we only change the complete wash assembly, which is what we wanted to do for this customer, so we can guarantee the part and laborWe do not want to be liable for water damage which can occur from the chopper blade not being in place.As far as giving the customer the wash motor assembly and the water valve at no cost, the manufacturer has issued a special project code for us to use under certain conditions onlyAttached is an email that we received from the manufacturerThis code can be used to give away free parts to the consumer, when we feel the parts failed prematurelyThis code is to be used very limitedly, and should only be used to save a call to keep the consumer happy with the brand nameIn the letter, you we will see that it refers to the WFCC NetworkThis means *** *** Certified CareOur company is part of this programWe are ***’s preferred Service provider for our area, and we have their trust and support to handle their repairsWe offered this code to the customer to try and rectify the situation, while still giving him the best possible repair for the issues he was having on the unitWe are confident in our diagnosisSincerely,
Bruce G***

July 31, 2015Dear [redacted]:This is in response to the complaint submitted on 7/27/2015 with an ID of [redacted].Our factory trained service technician arrived at Mr. [redacted]’s home to find that the consumer had tried to fix the dishwasher prior to our arrival. The consumer had tried to...

pull out the dishwasher and in the process, snapped the wire off of the water valve. That valve was pushed backed behind the dishwasher. Since that water valve is broken, we advised the consumer that we could fix the valve for $150.00. We then explained to the customer that his complaint of the unit not cleaning dishes properly is most likely from a bad wash motor assembly. Replacing the wash motor assembly as well as the water valve would run him $415.00+tax. The customer declined repair at this time. As for the chopper blade becoming loose, and coming apart, we will not repair chopper blades when they become defective. There is no way of us telling what has gotten through the screen and what could have caused damage to the seals inside the wash assembly. For this reason, we only change the complete wash assembly, which is what we wanted to do for this customer, so we can guarantee the part and labor. We do not want to be liable for water damage which can occur from the chopper blade not being in place.As far as giving the customer the wash motor assembly and the water valve at no cost, the manufacturer has issued a special project code for us to use under certain conditions only. Attached is an email that we received from the manufacturer. This code can be used to give away free parts to the consumer, when we feel the parts failed prematurely. This code is to be used very limitedly, and should only be used to save a call to keep the consumer happy with the brand name. In the letter, you we will see that it refers to the WFCC Network. This means [redacted] Certified Care. Our company is part of this program. We are [redacted]’s preferred Service provider for our area, and we have their trust and support to handle their repairs. We offered this code to the customer to try and rectify the situation, while still giving him the best possible repair for the issues he was having on the unit. We are confident in our diagnosis.Sincerely,Bruce G[redacted]

March 4, 2016Dear [redacted]:This letter is in response to the complaint submitted to the Revdex.com on 2/27/16 With the ID of [redacted].[redacted] contacted our office on February 15, 2016 stating that her washer was noisy in the spin cycle and making a vibrating noise. The office...

informed her that since your unit was over a year old, she was out of manufacturers warranty. She was advised that it was $85+tax to come out to her home. That covers our trip and diagnosis charge. Parts and labor should the customer decide to get the repair would be additional. [redacted] accepted those terms and had us go out to her home on February 17, 2016.When our technician arrived he found the tub seal was leaking. This caused the bearings to wear out. We also noticed that the belts would need to be replaced as well. This repair is a very extensive repair. It requires disassembling the entire unit and basically rebuilding it. No receipt was provided to us in home, so we based the machine’s age off what [redacted] stated, as well as running the model/serial number through the manufacture's database. The machine left the factory January 15, 2004. This gave us a rough idea of the age. Based off the age of the machine, and the type of work required to get the unit working properly, we advised her that it was not worth fixing. The repair cost in parts and labor would run her about the same cost as a new machine. We aren't in the business of ripping people off. If we think a repair isn't worth it, we would rather lose money from not doing the repair than fixing a unit that really shouldn't be fixed. We never told [redacted] it couldn't be fixed, just that we don't recommend it. Had [redacted] decided she wanted the repair done we would have gladly ordered the parts and returned to her home. This was the point our secretary was trying to make. I apologize if it came off as being rude, but I don’t believe that was the intent.Every single technician that works for our company is factory trained and certified to work on these machines. Our technician that was at [redacted]'s home has been with my company for over two years, and is extremely diligent in his work. I stand behind his diagnosis. I spoke to the technician, and when he was there the dispenser hose was attached. This is the first step we check because those hoses are known to come off. If the bleach dispenser hose was unattached, that could have very well happened sometime after our technician left [redacted]'s home due to the vibrations caused by the worn bearings. If [redacted]’s unit is working, I know this is only a temporary fix. Once the bearings are worn out on a machine, it is only a matter of time before it does not work. The only thing [redacted] was charged for was our trip and diagnosis charge. She was well aware of that prior to our service call, and that will not be returned.If you need any further information, please feel free to contact me.Sincerely,Bruce G, owner

Dear [redacted]This is in response to the letter we received from you dated September 17, 2014, regarding a complaint with the ID of [redacted].The [redacted] called in for service on a gas cooktop because their right front burner would not adjust. Our factory trained service technician of 18...

years went out to their home, and found that the right front burner valve would not adjust. At some time during that service call, he noticed that the right rear burner also had a problem. He ordered the necessary parts, and returned to the home. Once there, he replaced the parts needed for the right side of the cooktop. He never had to touch or replace anything on the left side of the cooktop other than a few screws from the top. These screws hold the burners to the top and have no safety issues. A gas leak may have been from burner tubing or fittings for the left side, which were not touched by our technician. When we went out the second time, after the incident occurred, there was no way we could have pinpointed where a leak was coming from due to the damage on the unit.The [redacted] received a new cooktop from [redacted] at no charge. The [redacted] were only charged for shipping. [redacted] signed our service invoice that everything was in good working condition when our technician left her home. A copy of this invoice is enclosed. We also would have had no way of knowing if the customer had the gas valveturned on, which would allow gas to escape prior to lighting the burner and not knowing it.If there is anything else you need from us, please do not hesitate to contact me.Sincerely,Bruce P[redacted]

August 22, 2017 Dear [redacted]:This letter is regarding the complaint filed by [redacted], with the ID [redacted].[redacted] claims that his oven was in the early stages of failure when he called us out to his home because is unit had not been cooking food satisfactorily. There is no such thing has early stages in appliance repair. The appliance is either broken or it is not. As I stated in my previous letter, the oven Was Working when we were there to diagnosis the issue. This is why we could only give an educated gueSS based off the Symptoms the Customer was describing. We can never be certain what is causing an issue if everything is working properly while we are there.The customer states that we are not qualified to be engaging in the type of work that we do. We are [redacted]'s preferred service provider in our area. This means that [redacted] backs our company and wants their consumers to use us as their service provider. There is zero chance we could have been given this title if we were not qualified to be in the business.Since I am not employed by [redacted], I cannot give you the reason as to why the manufacturer decided to get involve with the repair and cover parts for this customer. They do this for many different reasons. I have seen them get involved in repairs of units that are over 20 years old. It doesn't mean that they doubt our findings which is what [redacted] seems to be implying. Their main goal is to make the person who bought their product happy. The estimate before [redacted] got involved was around $700.00. Once [redacted] got invoiced it drastically dropped the estimate since they were now paying for the parts. We again advised [redacted] that he should not get the repair done, but he wanted to proceed since [redacted] was paying for the parts.As our office repeatedly told [redacted] when he called back in stating it wasn't working after the repair, We offer a 30 day labor warranty, and the manufacturer offers a year warranty on any part that was replaced. We wanted to go back out to see why it wasn't working for him. For all we knew it could have been something simple causing the unit not to work, or maybe one of the parts was defective. We use all brand new parts from the manufacturer, but sometimes those parts are defective. [redacted] was unwilling to allow us to return to his home. He claims that the manufacturer is giving him a new unit.Even though [redacted] is now over that 30 day labor warranty, I will still send a technician out for him at no charge to check on the unit. I do not believe that [redacted] has given him a new unit yet, and if [redacted] will allow us into him home, he may not even need to get a new unit.Based off the fact that we recommend in the very beginning not to get the repair done, and that [redacted] would not allow us back out into his home to verify when could be causing an issue after therepair, I will not be issuing a refund.Sincerely,Bruce G

This letter is regarding the complaint that was filed against our company by Mr. [redacted]. [redacted], ID #[redacted].
The customer was scheduled for 1 1/25/16 and he did in fact schedule the appointment a month in advance. When scheduling the work, I forgot that the...

technician I assigned to run the service call had a personal problem with his son at his son's school. The school requested a parent-teacher conference on 1 1/25/16 since the school was closed to students, but the faculty would be in. The technician was only supposed to work half a day, and was unable to go to Mr. [redacted]'s home due to this meeting at his son's school. I had our office rescheduled this customer for Saturday 1 1/26/16 to make up for the inconvenience.When our technician arrived, he replaced the part, but determined more work was needed. Unfortunately sometimes this happens because it is a trouble shooting process for Some repairs. This means sometimes you need to replace the first defective part, before you can determine if even more Work was needed. This was the case for Mr. [redacted]. Our office ordered the next part needed, and scheduled Mr. [redacted] for Saturday 12/3/16. The unit is now working and operating properly.
I do apologize for what Mr. [redacted] experienced. I don't like when this happens, but unfortunately a mistake was made, and We rectified the situation the best Way We could.
If you need any more information, please don’t hesitate to contact me.
Sincerely, 
Bruce G[redacted], owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The reply from the company is not truthful.  I never called, it was my wife that called to schedule the appointment and she was also the one that met with the technician.  This shows me that their notes are not accurate and they are creating a response based on what they "think" happened and not what actually happened.  When my wife met the technician, she never asked what additional repairs would cost.  The technician told my wife that it isn't worth making the repair because this model washer always needs a $900 repair when it's 4-5 years old.  Furthermore, tax was never mentioned when my wife scheduled the appointment.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Keep in mind, that the issue was not only about the technician that had an appointment at his child's school, but also that the 3 different technicians that had 3 different diagnoses. In addition, the technician that came out 11/26/16 (since the other tech couldn't make it) was supposed to repair it, but diagnosed it with a different issue.
Regards,
[redacted]

June 16, 2015Dear [redacted]:This letter is in response to the complaint submitted on June 11, 2015 with an ID of [redacted].It is the customer’s responsibility to have the unit accessible for service. The customer’s complaint for her garbage compactor was that the compactor was locked when it...

was not supposed to be. This is a one man job, however the customer did not want us to use a hand truck on her hardwood floors. The entire purpose of a hand track is for moving things on floors, since appliances are heavy. By chance, that technician that came out to her home on the first visit had a second man with him because of a different service call that was happening later that day. It is very difficult to schedule two man jobs because that second technician cannot run his own service calls for that day. This will affect our business in multiple ways, and therefore we can only schedule these jobs when it best fits our schedule.The manufacturer does not pay for us to send out a second man, since the units are supposed to be accessible for service. When the customer denied us using a hand truck, we told her she would be responsible for that second man unless she was able to get the manufacturer to pay for a second man. She did not have to pay the first time, since we had a second man in the truck that day for a different customer. The customer called into the manufacturer on June 11, 2015 to get authorization for them to pay for a second man. She was successful, and was looking to schedule a day for two men to come out. We told her we would call her as soon as we could get two men out to her home. We did in fact have a man away on vacation when she called, so our scheduling was already packed. She received a phone call on June 12, 2015 explaining that we could get two men out to her home the following Monday, June 15. We believe this is an acceptable turn-around.Thank you for your time in reading this response.Sincerely,Bruce G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The gas that remained trapped under the cooktop after all the burners were turned off ignited when the left rear burner was turned on. The area below all of the burners is common. The gas can come through any of the burner openings to be ignited when any of the burners are turned on. It just so happened to be the left rear. It could have been the right front. It's irrelevant as to which burner was turned on, only the fact that the igniter and/or flame caused the combustion due to the trapped gas below the cooktop. By the way, all of the cooktop screws have to be removed in order to access any of the burners below. I watched as they were put in cross-threaded with a screw-gun. I'm more than familiar with working with tools.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted]<[redacted].net>Date: Mon, Jul 6, 2015 at 11:49 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I apologize for not responding to previous correspondence. The issue has not been resolved and was waiting for further contact from Quaker City before responding. The trash compactor was delivered shortly after the initial complaint was filed. Upon delivery, they determined that it was still not working and removed it from my house once again. I contacted them last week and they said it was repaired but they don't have two delivery men available to return it. They have had the compactor since April 27th. Today is July 6th. I have been exceedingly patient and they have been exceedingly unprofessional.[redacted]

Our company received [redacted] service request on 2/21/2017 to work on her [redacted] Washer. Our office contacted her regarding the age of the unit and informed her that since she bought within the past year, she was going to be covered under manufacturer's warranty. The date of service was...

supposed to be 2/23/2017, but we offered her sooner service, which was accepted.Our technician went out on 2/22/2017. He confirmed the age of the machine by seeing [redacted] sales receipt. The unit was purchased on 8/27/16, which put it under manufacturer's warranty. Our technician proceeded with diagnosing the machine. Upon removing the control board otherwise known as the CCU, he found roaches nested inside the unit. I have enclosed a photo our tech took of the roaches. I also have a video that shows the roaches more clearly, which I can send via email if deemed necessary. The roaches inside the unit shorted out the CCU which caused the machine to fail.The manufacturer will cover the repair of the unit under warranty if it is a functional failure of the machine, meaning a part fails on its own. The manufacturer will not cover the repair if there is evidence of customer abuse. The manufacturer considers roaches inside the unit customer abuse. The picture of the roaches was sent to the manufacturer as well an escalation informing them that a video was taken if they needed it.Our technician advised the customer that the repair could not be covered under warranty based off the presence of roaches inside the unit. [redacted] is claiming we demanded $400 cash right then and there from his sister. That is absolutely not true. Our technician informed [redacted] that the repair, should she want it done, would cost between $300-$400 since the repair was not going to be covered under warranty. He informed her that our company does not accept credit cards, we only accept cash or check. Our company did not tell her the repair needed to be done right away, we were simply stating the estimate. If she would have expressed interest in the repair our company would have gotten a more exact estimate not a ball park figure for her to approve before even doing the repair.There is no truth in the claim that my technician "shook down" [redacted]. All he did was present [redacted] with the facts, and when she denied the repair, he left her home. My technician was worked with my company for over four years, and I have complete trust in him. I have never received a complaint on him before, and never expect to in the future. Last year he won an award for being one of [redacted] top service technicians. This is out of every repair company in the country. As I stated before, I do not doubt his integrity.As for [redacted] request for the repair of the machine, our company will not return to his home. Our typically company policy is to not return to a home once there is evidence of bugs or rodents inside of a customer's unit. We may be willing to go back if the customer is able to produce evidence that an exterminator has been out to remedy the situation. This is not the case with [redacted]. Since [redacted] is accusing our technician of being unethical we will not return to him home. This is for our technician's safety as well as the companies. I will not put any of my technicians into a potentially hostile situation. As for [redacted] getting her unit replaced, that would be left solely to the manufacture or dealer's discretion.If you need any more information, please feel free to contact me.Thank you.Sincerely,

This is in response to a complaint ID of [redacted].I want you to know that I will be issuing a full refund to Mr. [redacted], with the promise that our company will never service his home again.If you should have any questions or concerns, please do not hesitate to contact me.Sincerely,Bruce G[redacted]

I stand by my original letter sent to you on April 11, 2017. The facts of the matter have not changed regardless of what [redacted] thinks.[redacted] stating his background is completely irrelevant to the matter at hand. I am glad he gets a background check done every year for his employment. All of our technicians are also required to get a criminal background check performed as well as drug testing in order to set foot into a customer's home. Again those facts arent important, but I bring that up since [redacted] thought it was important enough to state.[redacted] states that his sister wasn't even home for the day of service. He states that his nephew's wife was the person that let our technician in. This is the first I am ever hearing about this person. The day of the service call, [redacted] called in and stated that it was his sister home for the day of service, as well as in his first letter. I am not sure why his version of the story is different now. Regardless, the fact of the matter is that no one was trying to take advantage or 'shake down the person who let our technician in. The person was told the facts, and was given the answer to resolve the issue. When the repair was turned down, We left with no1SSLCS).As for why [redacted] new machine has roaches in it, I could not tell you. All I know is there were roaches inside the unit when my technician took the control off. The manufacturer requests that we take photos of any customer abuse when the machine is under manufacturers warranty, this way the manufacturer has the photos for their records. Roaches inside a unit is considered customer abuse by the manufacturer and they will not cover the repair under warranty. We are not required by the manufacturer to inform the customer of these photos while in a customer's home to avoid physical confrontation. I am not saying that there would have been physical confrontation in the Crowley's residence, but safeguards are put in place to protect our technicians.[redacted] states that any good technician would know the cost of a washing machine. That is not correct at all. There are hundreds of washers available to be purchased and each one varies in price. We are a repair company, so we would not know how much [redacted] paid for his particular machine. All we are concerned with is fixing the appliance.The reason we give rough estimates in the home is because our technician do not know how much the part costs exactly while they are in a home. We give the rough estimate, and if the customer is interested in the repair, our parts department calls the customer back with an exact price. Since the [redacted] denied the repair and accused our technician of being unethical, we did not call them back with an exact price since we will no longer service them.For the sake of this letter, I will provide you with the estimate. Our technician informed the customer the repair would be between $300-400.00 to replace the control (CCU). The cost for the part itself is $200.13 plus shipping. This cost comes straight from a [redacted] certified parts distributor. I can provide a copy of our parts distributor's website stating the cost if needed. The customer Would then need to pay for our labor to install the part, which would have run them S110.00. This would put the repair balance of $310.13 plus tax. This is a standard charge for this type of repair.[redacted] states that he works with commercial washer and dryers and has never experienced roaches in a machine. I am glad he has not had that problem in his business, because it is not pleasant to deal with. I can absolutely guarantee that roaches inside a unit will destroy the CCU, and the manufacturer will tell you the same thing. If you would like verification please feel free to reach out to their customer service line of [redacted]Our technician did everything he was supposed to do in accordance to our company's policy as well as the manufacturers. I never stated that [redacted] was a hostile person. I stated that I would not put my technician into a potentially hostile situation should he return to the [redacted] residence.As stated above, I stand behind my original letter. Our company will not return to the [redacted] home. Our policy typically is to not return to a home once there is evidence of bugs or rodents inside a customer's unit. We may be willing to go back if the customer is able to produce evidence that an exterminator has been out to remedy the situation, but since [redacted] has accused both our technician as well as our company as being unethical we will not return to his home ever again.If you need any more information, please feel free to contact me.Sincerely, Bruce G[redacted]

6th 2016 I had a technician come out to my house to fix my washing machine technician called me in the morning with a two hour time frame and arrived at my house promptly. He the repaired my washer on the same trip yes I highly recommend this company very knowledgeable. Been using this company for the past 10 years now

I am responding to you regarding the letter that Ouaker City Service had sent to you. I have broken down their letter to respond correctly.If paragraph is correct, the company did come out and did contact my sister to come out sooner to fix the Washing machine.When the technician came out to the residence, my sisternor myself were home. Our nephew's wife was at the residence. All of the paperwork that was needed to show proof of purchase was given to the technician. The Washing machine was fully working except for the locking device was stuck in the locking position. Before Ouaker City Service came out to the home, [redacted] asked [redacted] to trouble shoot the problem and to see what could be the problem. At that time she was unable to fix the issue. The washing machine before this one was 15 years old and never had a problem like this one. Why all of sudden there are roaches living in this unit? Also for him to take pictures and a video of inside of one's home without the homeowners permission is illegal. After the technician looked at the machine now the machine does not even work at all.My sister and I fully understand the manufacturer's warranty and what it covers. In my line of work deal with manufacturer's warranties on a daily basis's.In their fourth paragraph it states that the cost of the repair would be between $300.00 to $400.00 dollars. Any good technician could tell how much a washing machine costs and he also saw the sales slip of how much it was paid for. The washing machine cost was $399.99. So how could a repair of a machine that cost $399.99 have a $400.00 repair bill? It does not make any sense of that.In the fifth paragraph they talk about their technician. The fact that he has been working for them for 4 years and received one of [redacted] technician of the year. That is not an issue; the issue is that he wanted money to repair a machine close to the same amount to repair the machine. Any technician of the year or one of them can easily figure that out. He was trying to take advantage of someone who he thought didn't understand English properly but she does. If he was telling her the cost of the repair how Come he didn't leave an estimate at the residence?AS is stated in the last paragraph, it states that I am a hostile person. That is fully untrue. I have never met the technician or spoken to him. All I have done was stand in defense of my sister. I have a required criminal background check done every year by the [redacted] and the [redacted] The reason is because I work with kids outside of work and it is required and any concerns that I maybe harmful to kids would not allow me to do so. [redacted] So I go into a deep background check every year along with 4 random unannounced drug test per year. I pass them every year since 1999. I never once threatened anyone at Ouaker City or [redacted]. I just stated facts and as a customer by problem of something that is under warranty.[redacted] I have never had a roach or mice problem in any of my commercial washing machines. So when he states that a bug destroyed the CCU unit I find that hard to believe. When I stated that to the manager [redacted] of which I was very professional with. He has never heard that also. So if this is a way for them that they don't want to do the work, then say that SO. We Can OWe On.[redacted]

August 2, 2017Dear [redacted]:This letter is regarding the complaint filed by [redacted], with the ID [redacted].Our company was contacted by [redacted] because his oven was not heating properly. Based off the age of his oven, he was informed it was out of manufacturer's warranty. He was...

informed that it was $85+tax to send a technician out to his home. The parts, labor and tax are additional. [redacted] accepted those terms and we sent a technician out.When our technician arrived at [redacted]'s home, the unit was working properly. When a unit is working properly, we are notable to get a proper diagnosis. There is no way to tell for Certain what could have causing the issue. Based off experience our technician stated the controls or the sensor could be causing the issue.[redacted] contacted our office regarding our technician's findings and I did inform him that when a unitis operating properly when we arrive, there isn't much we can do in regards to replacing a part. We Canmake an educated guess on what could have caused the issue, but we won't replace any parts if the unit is working. It would be unethical to replace a part in an appliance unless we were absolutely certain it isneeded.A short time later, [redacted] contacted the manufacturer, and the manufacturer agreed to cover any part needed in the repair. We advised the customer several times not to do the repair since the unit was working as it should when our technician was out to his home. [redacted] insisted that we replace the parts that could have caused the issue since the manufacturer was now paying for the parts.The repair was completed July 7, 2017 and the unit was working properly when our technician left his home. We offer a 30 day labor warranty, and the manufacturer offers a year warranty on any part that was replaced.[redacted] called in to the office maybe a week later stating the oven was not working. He refused to set up another Service call to set up a new appointment. Our office informed him many times that he was under our 30 days labor warranty so there would be no charge to send a technician out to relook at the unit for him. [redacted] refused to accept that and wanted his money back.I spoke to [redacted] and informed him that could not send his money back. He was told upfront that we did not recommend the repair since the unit was working when our technician went out. [redacted] knew that the parts mentioned were based off an educated guess based off years of experience in the field. The fact that [redacted] won't allow a follow up visit to his home at no charge also makes me wonder if the unit is actually acting up. I can't take his word for it that the unit is acting up again, without Sending a representative out from my company.I would also like to bring to your attention that [redacted] informed me that his is getting a brand new oven from the manufacturer for $150. This unit costs approximately $3,200.If you need any more information, please feel free to contact me.Sincerely,Bruce G