Quaker City Service Center

We had someone come take a look at a dishwasher that is leaking significantly during certain parts of the wash cycle. We had tried numerous fixes ourselves already, none of which had stopped the leaking. The service tech was here no longer than 1 hour and didn't do anything that we had not already tried. When the dishwasher didn't leak within about 15 minutes of starting a new wash cycle, he concluded it wasn't leaking anymore and said there was nothing more he could do. We assured him that based on what he had done, the dishwasher was going to continue leaking. He gave us some additional suggestions WE could try, and charged us $175 bucks. As expected, the dishwasher is still leaking on every run, even after WE spent the time later to try the additional suggestions.

We're okay paying for a service, but we absolutely do feel like there should be some significant refund if an issue is ultimately not resolved. We are very disappointed and frustrated, especially because this service was arranged through the "official" whirlpool.com site and was a complete waste of money.

This is in response to a complaint ID of [redacted] .I want you to know that I will be issuing a full refund to Mr***, with the promise that our company will never service his home again.If you should have any questions or concerns, please do not hesitate to contact me.Sincerely,Bruce G [redacted]

This letter is regarding the complaint that was filed against our company by Mr [redacted] * [redacted] , ID # [redacted] The customer was scheduled for 1/25/and he did in fact schedule the appointment a month in advanceWhen scheduling the work, I forgot that the technician I assigned to run the service call had a personal problem with his son at his son's schoolThe school requested a parent-teacher conference on 1/25/since the school was closed to students, but the faculty would be inThe technician was only supposed to work half a day, and was unable to go to Mr [redacted] 's home due to this meeting at his son's schoolI had our office rescheduled this customer for Saturday 1/26/to make up for the inconvenience.When our technician arrived, he replaced the part, but determined more work was neededUnfortunately sometimes this happens because it is a trouble shooting process for Some repairsThis means sometimes you need to replace the first defective part, before you can determine if even more Work was neededThis was the case for Mr [redacted] Our office ordered the next part needed, and scheduled Mr [redacted] for Saturday 12/3/The unit is now working and operating properlyI do apologize for what Mr [redacted] experiencedI don't like when this happens, but unfortunately a mistake was made, and We rectified the situation the best Way We couldIf you need any more information, please don’t hesitate to contact meSincerely, Bruce G [redacted] , owner

I am responding to you regarding the letter that Ouaker City Service had sent to youI have broken down their letter to respond correctly.If paragraph is correct, the company did come out and did contact my sister to come out sooner to fix the Washing machine.When the technician came out to the residence, my sisternor myself were homeOur nephew's wife was at the residenceAll of the paperwork that was needed to show proof of purchase was given to the technicianThe Washing machine was fully working except for the locking device was stuck in the locking positionBefore Ouaker City Service came out to the home, [redacted] asked [redacted] to trouble shoot the problem and to see what could be the problemAt that time she was unable to fix the issueThe washing machine before this one was years old and never had a problem like this oneWhy all of sudden there are roaches living in this unit? Also for him to take pictures and a video of inside of one's home without the homeowners permission is illegalAfter the technician looked at the machine now the machine does not even work at all.My sister and I fully understand the manufacturer's warranty and what it coversIn my line of work deal with manufacturer's warranties on a daily basis's.In their fourth paragraph it states that the cost of the repair would be between $to $dollarsAny good technician could tell how much a washing machine costs and he also saw the sales slip of how much it was paid forThe washing machine cost was $So how could a repair of a machine that cost $have a $repair bill? It does not make any sense of that.In the fifth paragraph they talk about their technicianThe fact that he has been working for them for years and received one of [redacted] technician of the yearThat is not an issue; the issue is that he wanted money to repair a machine close to the same amount to repair the machineAny technician of the year or one of them can easily figure that outHe was trying to take advantage of someone who he thought didn't understand English properly but she doesIf he was telling her the cost of the repair how Come he didn't leave an estimate at the residence?AS is stated in the last paragraph, it states that I am a hostile personThat is fully untrueI have never met the technician or spoken to himAll I have done was stand in defense of my sisterI have a required criminal background check done every year by the [redacted] and the [redacted] The reason is because I work with kids outside of work and it is required and any concerns that I maybe harmful to kids would not allow me to do so [redacted] So I go into a deep background check every year along with random unannounced drug test per yearI pass them every year since I never once threatened anyone at Ouaker City or ***I just stated facts and as a customer by problem of something that is under warranty[redacted] I have never had a roach or mice problem in any of my commercial washing machinesSo when he states that a bug destroyed the CCU unit I find that hard to believeWhen I stated that to the manager [redacted] of which I was very professional withHe has never heard that alsoSo if this is a way for them that they don't want to do the work, then say that SOWe Can OWe On[redacted]

I stand by my original letter sent to you on April 11, The facts of the matter have not changed regardless of what [redacted] thinks[redacted] stating his background is completely irrelevant to the matter at handI am glad he gets a background check done every year for his employmentAll of our technicians are also required to get a criminal background check performed as well as drug testing in order to set foot into a customer's homeAgain those facts arent important, but I bring that up since [redacted] thought it was important enough to state[redacted] states that his sister wasn't even home for the day of serviceHe states that his nephew's wife was the person that let our technician inThis is the first I am ever hearing about this personThe day of the service call, [redacted] called in and stated that it was his sister home for the day of service, as well as in his first letterI am not sure why his version of the story is different nowRegardless, the fact of the matter is that no one was trying to take advantage or 'shake down the person who let our technician inThe person was told the facts, and was given the answer to resolve the issueWhen the repair was turned down, We left with no1SSLCS).As for why [redacted] new machine has roaches in it, I could not tell youAll I know is there were roaches inside the unit when my technician took the control offThe manufacturer requests that we take photos of any customer abuse when the machine is under manufacturers warranty, this way the manufacturer has the photos for their recordsRoaches inside a unit is considered customer abuse by the manufacturer and they will not cover the repair under warrantyWe are not required by the manufacturer to inform the customer of these photos while in a customer's home to avoid physical confrontationI am not saying that there would have been physical confrontation in the Crowley's residence, but safeguards are put in place to protect our technicians[redacted] states that any good technician would know the cost of a washing machineThat is not correct at allThere are hundreds of washers available to be purchased and each one varies in priceWe are a repair company, so we would not know how much [redacted] paid for his particular machineAll we are concerned with is fixing the appliance.The reason we give rough estimates in the home is because our technician do not know how much the part costs exactly while they are in a homeWe give the rough estimate, and if the customer is interested in the repair, our parts department calls the customer back with an exact priceSince the [redacted] denied the repair and accused our technician of being unethical, we did not call them back with an exact price since we will no longer service them.For the sake of this letter, I will provide you with the estimateOur technician informed the customer the repair would be between $300-to replace the control (CCU)The cost for the part itself is $plus shippingThis cost comes straight from a [redacted] certified parts distributorI can provide a copy of our parts distributor's website stating the cost if neededThe customer Would then need to pay for our labor to install the part, which would have run them SThis would put the repair balance of $plus taxThis is a standard charge for this type of repair[redacted] states that he works with commercial washer and dryers and has never experienced roaches in a machineI am glad he has not had that problem in his business, because it is not pleasant to deal withI can absolutely guarantee that roaches inside a unit will destroy the CCU, and the manufacturer will tell you the same thingIf you would like verification please feel free to reach out to their customer service line of [redacted] Our technician did everything he was supposed to do in accordance to our company's policy as well as the manufacturersI never stated that [redacted] was a hostile personI stated that I would not put my technician into a potentially hostile situation should he return to the [redacted] residence.As stated above, I stand behind my original letterOur company will not return to the [redacted] homeOur policy typically is to not return to a home once there is evidence of bugs or rodents inside a customer's unitWe may be willing to go back if the customer is able to produce evidence that an exterminator has been out to remedy the situation, but since [redacted] has accused both our technician as well as our company as being unethical we will not return to his home ever again.If you need any more information, please feel free to contact me.Sincerely, Bruce G [redacted]

---------- Forwarded message ----------From: [redacted] ***< [redacted] @ [redacted] .net>Date: Mon, Jul 6, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" I apologize for not responding to previous correspondenceThe issue has not been resolved and was waiting for further contact from Quaker City before respondingThe trash compactor was delivered shortly after the initial complaint was filedUpon delivery, they determined that it was still not working and removed it from my house once againI contacted them last week and they said it was repaired but they don't have two delivery men available to return itThey have had the compactor since April 27thToday is July 6thI have been exceedingly patient and they have been exceedingly unprofessional[redacted] ***

Dear [redacted] This is in response to the letter we received from you dated September 17, 2014, regarding a complaint with the ID of [redacted] .The [redacted] called in for service on a gas cooktop because their right front burner would not adjustOur factory trained service technician of years went out to their home, and found that the right front burner valve would not adjustAt some time during that service call, he noticed that the right rear burner also had a problemHe ordered the necessary parts, and returned to the homeOnce there, he replaced the parts needed for the right side of the cooktopHe never had to touch or replace anything on the left side of the cooktop other than a few screws from the topThese screws hold the burners to the top and have no safety issuesA gas leak may have been from burner tubing or fittings for the left side, which were not touched by our technicianWhen we went out the second time, after the incident occurred, there was no way we could have pinpointed where a leak was coming from due to the damage on the unit.The [redacted] received a new cooktop from [redacted] at no chargeThe [redacted] were only charged for shipping*** [redacted] signed our service invoice that everything was in good working condition when our technician left her homeA copy of this invoice is enclosedWe also would have had no way of knowing if the customer had the gas valveturned on, which would allow gas to escape prior to lighting the burner and not knowing it.If there is anything else you need from us, please do not hesitate to contact me.Sincerely,Bruce P [redacted]

July 23,Dear [redacted] ;This letter is to update your file on the complaint submitted on July 6,with an ID of [redacted] .In my letter dated July 10, 2015,informed you that we were finally able to schedule a day for two men to bring out [redacted] ***’s unitWe installed it in her home, and tested the unitWhen we ran it, the unit burned the motor out againThe customer’s electric line is on an uneven cabinet which we thought could be causing the issue of the motor burning outAt that time, we were not sure whether it was or notWe took the unit back to repair againWe called and documented all of our findings with [redacted] 's t.echline, so the manufacturer was aware of the ongoing issues with this unit.We took the entire unit apart this time> which is not something we do in the repair processWhen we took the unit apart, we found that the customer put in a non-crushable object, which destroyed the.frame systemThis part is not repairable, and per [redacted] there is no warranty on this.The unit is still in our warehouse, and we are waiting on instructions from the customer on whether! we should put the unit back together or notSincerely,Bruce G

Our company received [redacted] service request on 2/21/to work on her [redacted] WasherOur office contacted her regarding the age of the unit and informed her that since she bought within the past year, she was going to be covered under manufacturer's warrantyThe date of service was supposed to be 2/23/2017, but we offered her sooner service, which was accepted.Our technician went out on 2/22/He confirmed the age of the machine by seeing [redacted] sales receiptThe unit was purchased on 8/27/16, which put it under manufacturer's warrantyOur technician proceeded with diagnosing the machineUpon removing the control board otherwise known as the CCU, he found roaches nested inside the unitI have enclosed a photo our tech took of the roachesI also have a video that shows the roaches more clearly, which I can send via email if deemed necessaryThe roaches inside the unit shorted out the CCU which caused the machine to fail.The manufacturer will cover the repair of the unit under warranty if it is a functional failure of the machine, meaning a part fails on its ownThe manufacturer will not cover the repair if there is evidence of customer abuseThe manufacturer considers roaches inside the unit customer abuseThe picture of the roaches was sent to the manufacturer as well an escalation informing them that a video was taken if they needed it.Our technician advised the customer that the repair could not be covered under warranty based off the presence of roaches inside the unit [redacted] is claiming we demanded $cash right then and there from his sisterThat is absolutely not trueOur technician informed [redacted] that the repair, should she want it done, would cost between $300-$since the repair was not going to be covered under warrantyHe informed her that our company does not accept credit cards, we only accept cash or checkOur company did not tell her the repair needed to be done right away, we were simply stating the estimateIf she would have expressed interest in the repair our company would have gotten a more exact estimate not a ball park figure for her to approve before even doing the repair.There is no truth in the claim that my technician "shook down" [redacted] All he did was present [redacted] with the facts, and when she denied the repair, he left her homeMy technician was worked with my company for over four years, and I have complete trust in himI have never received a complaint on him before, and never expect to in the futureLast year he won an award for being one of [redacted] top service techniciansThis is out of every repair company in the countryAs I stated before, I do not doubt his integrity.As for [redacted] request for the repair of the machine, our company will not return to his homeOur typically company policy is to not return to a home once there is evidence of bugs or rodents inside of a customer's unitWe may be willing to go back if the customer is able to produce evidence that an exterminator has been out to remedy the situationThis is not the case with [redacted] Since [redacted] is accusing our technician of being unethical we will not return to him homeThis is for our technician's safety as well as the companiesI will not put any of my technicians into a potentially hostile situationAs for [redacted] getting her unit replaced, that would be left solely to the manufacture or dealer's discretion.If you need any more information, please feel free to contact me.Thank you.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meKeep in mind, that the issue was not only about the technician that had an appointment at his child's school, but also that the different technicians that had different diagnosesIn addition, the technician that came out 11/26/(since the other tech couldn't make it) was supposed to repair it, but diagnosed it with a different issue Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The gas that remained trapped under the cooktop after all the burners were turned off ignited when the left rear burner was turned onThe area below all of the burners is commonThe gas can come through any of the burner openings to be ignited when any of the burners are turned onIt just so happened to be the left rearIt could have been the right frontIt's irrelevant as to which burner was turned on, only the fact that the igniter and/or flame caused the combustion due to the trapped gas below the cooktopBy the way, all of the cooktop screws have to be removed in order to access any of the burners belowI watched as they were put in cross-threaded with a screw-gunI'm more than familiar with working with tools Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: August 12, 2017Dear [redacted] :In response to Quaker City’s assertion of the facts, I submit the following:Quaker City states that when they came to my residence to diagnose the problem with my oven, the oven was working properlyThis is not trueThe oven was in the early stages of failureI know this because it had not been cooking food satisfactorily and not as it had been previouslyTheir claim that it was working properly is an excuse for the inability to diagnose a problem in its early stages before it had become more obvious.Quaker City also claims that when it left my residence on July to perform the repair, the oven was working properlyIt is highly unlikely that this is true since it had not been working properly before and eight days later the oven completely failed to warm upTherefore, again, this is a case of incompetence and shoddy workmanship on the part of Quaker CityQuaker City does not appear qualified to be engaging in the type of work that they claim they can do.Quaker City states in their response that they can make an educated guess as to what could have caused the problemHowever, they hold themselves out as experts in the repair of [redacted] ovensQuaker City should not be making educated guesses as to what is causing the problemLaymen or amateurs make educated guessesExperts definitively diagnose the problem and fix itIf Quaker City is not able to do such, it should not be holding itself out as a [redacted] oven repair expert.The manufacturer, [redacted] , recognized that there was a problem with the oven even after their service representative, Quaker City, failed to identify the problemThis is the reason [redacted] offered to cover the cost of the parts for repairing the ovenOn my call to [redacted] , I asked if I could use another service representative in place of Quaker City because I had no confidence in Quaker City to repair the oven successfully based on their initial inability to diagnose the problemThe [redacted] representative stated that I could use another service representative to perform the repair but that [redacted] would not then cover the cost of the partsThe [redacted] representative stated that I needed to use Quaker City for the repair if I wanted to benefit from [redacted] covering the cost of the partsTherefore, I was, more or less, forced to use Quaker City despite my lack of confidence in them.When I called Quaker City after the failed attempt to repair, I asked for a refund of the full amount of $I had paidI refused to accept Quaker City’s offer to set up another service call for two reasonsFirst, it had become obvious that Quaker City was not qualified to correctly repair the oven and that such second service call would have been fruitlessIt would have also required me to lose additional wages since I get paid only for time workedSecond, at that point I had already spoken to [redacted] about Quaker City’s failure to repair the oven as they had promised to doRecognizing the problem with the oven and with their service representative, [redacted] offered to replace the oven with a new oven of the same model for just a $processing feeI had already accepted this offer from [redacted] when I called Quaker City to request a refund of the $it had charged me.The bottom line here is, plainly and simply, that Quaker City holds itself out as a [redacted] oven repair service companyI hired them to repair my [redacted] ovenI did not hire them to try to repair itIt was the end result of a properly working oven that I hired them forThey agreed to repair the oven when they charged me their feeThey failed to repair the oven as promisedTherefore, they are required to the return the feeThere is nothing else that matters.I do not consider this case settled until Quaker City refunds the full amount of the service fee of $it charged me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

November 19, 2014Dear *** ***:On November 5, 2014, our office received a service call for *** ***’s washerAt that time our office called to find out the age of the unitWhen *** *** informed us the unit was out of warranty, we proceeded to tell him that our service call ran
$105+tax to come out to his home, and that any parts or labor needed are additionalHe agreed to these terms, and we even went out to his home days sooner than the date he requested, to provide him with even better ServiceOur office staff are not technicians, and cannot tell a customer what is wrong with their appliance over the phone, and neither can our techniciansWe must always go out and check out the customer’s appliance before giving any advice on what the repair would be.Our technician arrived to the customer’s home on November 11, The technician looked at the washer and informed the customer that a suspension assembly was neededHe gave an estimate of $266+taxAt that time, the customer asked the technician if any other things could go bad with the applianceOur technician advised the customer that anything could go at any timeThe customer proceeded to ask what the most expensive repair for his appliance would beOur technician advised that a tub bearing repair would cost $to replace, if and when it goes badWe wanted to repair the suspension assembly, since that was only what was needed at the time of service, but the customer informed us that he did not want the repairWe never claimed that there were other issues with the unitIf there is anything else you need, please feel free to contact usSincerely,Bruce

July 23,2015Dear *** ***;This letter is to update your file on the complaint submitted on July 6,with an ID of ***.In my letter dated July 10, 2015,informed you that we were finally able to schedule a day for two men to bring out *** ***’s unitWe installed it in her home, and tested the unitWhen we ran it, the unit burned the motor out againThe customer’s electric line is on an uneven cabinet which we thought could be causing the issue of the motor burning outAt that time, we were not sure whether it was or notWe took the unit back to repair againWe called and documented all of our findings with ***'s t.echline, so the manufacturer was aware of the ongoing issues with this unit.We took the entire unit apart this time> which is not something we do in the repair processWhen we took the unit apart, we found that the customer put in a non-crushable object, which destroyed the.frame systemThis part is not repairable, and per *** there is no warranty on this.The unit is still in our warehouse, and we are waiting on instructions from the customer on whether! we should put the unit back together or notSincerely,Bruce G

---------- Forwarded message ----------From: *** ***Date: Mon, Jul 6, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
I apologize for not responding to previous correspondenceThe issue has not been resolved and was waiting for further contact from Quaker City before respondingThe trash compactor was delivered shortly after the initial complaint was filedUpon delivery, they determined that it was still not working and removed it from my house once againI contacted them last week and they said it was repaired but they don't have two delivery men available to return itThey have had the compactor since April 27thToday is July 6thI have been exceedingly patient and they have been exceedingly unprofessional.*** ***

June 20, 2017This letter is concerning the complaint filed by *** ***.Our office was first contacted by *** *** on 3/17/We received an electronic dispatch from the manufacturer stating that she was having an issue with a high-pitched noise from her refrigeratorIt also stated that
the unit was kicking on and off which was not allowing the unit to coolShe scheduled a service date for 3/20/17.Our office contacted her regarding the appointment, and advised her she was out of manufacturer's warranty since the unit was purchased 11/12/*** *** was informed that it was $to send a technician out to her homeShe was then informed that parts, labor and tax were additional*** *** accepted those terms and a technician went out to her home on 3/20/He found that her defrost timer was defectiveShe was informed that the cost of the repair would be $245+tax, which brought the total to $This price included the $trip charge, the part cost and the labor to install the partThe customer accepted the estimate and the part was replaced.Our company does not make the applianceWe strictly repairFor that reason, we offer a day labor warrantyAny part replaced has a year warranty on it from the manufacturerThis means that if a part fails within a year from the date it was replaced, the manufacture will pay for the part onlyThey will not pay for the labor to replace that part, even though the part failed within a yearThis is where our day labor warranty comes into playThe reason we offer a day labor warranty because if there was a mistake made by our technicians, it would be made apparent within daysIf a customer calls within days, we will send a technician out at no charge to the customer, and have them relook at the unit.On 5/12/17, our company received another electronic dispatch for *** *** stating her refrigerator was having the same issue as the call in MarchOur office informed *** *** that she was over the day labor warranty, so there would be another charge of $to send a technician out to her homeShe was told that if the defrost timer was the issue again, only the part would be covered.Our technician arrived on 5/15/17, and found that the unit barely had anything in itAccording to the manufacturer, at least 70% of the unit needs to be filled in order for it to function properlyItems in the refrigerator are called the heat source which allows the internal components to function as designedWhen there is not enough heat source in the unit, the refrigerator will not performed as designed and will often think its colder than it actually isI am not Saying that when a unit is at least 70% filled it will never have issues, but the starting point for any repair is to make sure that the unit is at least being used as designedWhen our technician arrived at *** ***'s home on 5/15/2017, he was unable to hear a high pitched noiseWithout hearing the noise, and without having a proper load in the refrigerator, there was nothing more he could do than advise the customer that more items needed to be replaced into the unitOur technician is not allowed to replace a part strictly for the purposes of replacing a part due to the fact that the part might not be needed.Our office did not hear anything from *** *** prior to last weekWe were under the assumption that she followed our technician's instructions and that once more items were put into the refrigerator it started working properly.*** *** has not even reached out to our office directlyShe is going through the manufacturer and is having them call us regarding a possible refund for herShe states that a different service company came out, and replaced a partThis is her basis for wanting a refund.Our company will not be issuing a refund to *** *** *** was aware that our company offers a day labor warrantyIf she felt her unit was still acting up after she filled at least 70% of the unit, she should have contacted us and I would have been more than happy to send another technician out to look at it at no chargeHaving the unit 70% full would have given us a better idea as to what could have been causing the issueInstead she contacted a different company and wants me to go off their diagnosisI can't do thatI have no idea if what they replaced was causing the issue or notAssuming that the different company did replace the proper part, that doesn't mean our technician was wrongWe advised her that 70% of the unit needed to be used per the manufacturerWithout the unit being at least 70% optimized, we would not have been able to perform an accurate diagnosisThis would be unethicalFor all I know, *** *** followed our technician's instructions, filled the unit at least 70%This Would have allowed this other company to get a better diagnosis than we would have been able to on 5/15/17.If you have any more questions, please feel free to contact me.Sincerely,Bruce G

June 16, Dear *** ***:
This letter is in response to the complaint submitted on June 11, with an ID of ***.It is the customer’s responsibility to have the unit accessible for serviceThe customer’s complaint for her garbage compactor was that the
compactor was locked when it was not supposed to beThis is a one man job, however the customer did not want us to use a hand truck on her hardwood floorsThe entire purpose of a hand track is for moving things on floors, since appliances are heavyBy chance, that technician that came out to her home on the first visit had a second man with him because of a different service call that was happening later that dayIt is very difficult to schedule two man jobs because that second technician cannot run his own service calls for that dayThis will affect our business in multiple ways, and therefore we can only schedule these jobs when it best fits our schedule.The manufacturer does not pay for us to send out a second man, since the units are supposed to be accessible for serviceWhen the customer denied us using a hand truck, we told her she would be responsible for that second man unless she was able to get the manufacturer to pay for a second manShe did not have to pay the first time, since we had a second man in the truck that day for a different customerThe customer called into the manufacturer on June 11, to get authorization for them to pay for a second manShe was successful, and was looking to schedule a day for two men to come outWe told her we would call her as soon as we could get two men out to her homeWe did in fact have a man away on vacation when she called, so our scheduling was already packedShe received a phone call on June 12, explaining that we could get two men out to her home the following Monday, June We believe this is an acceptable turn-around.Thank you for your time in reading this response.Sincerely,Bruce G

This letter is regarding the complaint that was filed against our company by Mr*** ***, ID #* ***.The customer was scheduled for 1/25/and he did in fact schedule the appointment a month in advanceWhen scheduling the work, I forgot that the technician I assigned to run the
service call had a personal problem with his son at his son's schoolThe school requested a parent-teacher conference on 1/25/since the school was closed to students, but the faculty would be inThe technician was only supposed to work half a day, and was unable to go to Mr***'s home due to this meeting at his son's schoolI had our office rescheduled this customer for Saturday 1/26/to make up for the inconvenience.When our technician arrived, he replaced the part, but determined more work was neededUnfortunately sometimes this happens because it is a trouble shooting process for Some repairsThis means sometimes you need to replace the first defective part, before you can determine if even more Work was neededThis was the case for Mr***Our office ordered the next part needed, and scheduled Mr*** for Saturday 12/3/The unit is now working and operating properly.I do apologize for what Mr*** experiencedI don't like when this happens, but unfortunately a mistake was made, and We rectified the situation the best Way We could.If you need any more information, please don’t hesitate to contact me.Sincerely, Bruce G***, owner

TERRIBLE, the service is AWFUL Service guy came out last week and brought the wrong tub for my washer, blamed it on Whirlpool (after Quaker City ordered it), came back on Saturday and said bearings were bad, claimed he fixed itWasher worked for two days and then flooded my laundry room and basement Guy came BACK out on Monday and said the NEW tub seals were broken and he would have to order ANOTHER new tub Mind you on Saturday he left the old tub for me to dispose of, needless today when I threw him out of my house I made him take the old tub with him Terrible, useless!!