Londoff Johnny Chevrolet Inc

When a customer inquires about a vehicle loan and signs a credit application, they authorize us to pull credit and prepare loan terms. We are legally able to submit applications to various lenders on their behalf. Both Jeff Cottner and Kathy Cottner, completed credit applications
and loan requests were made on their behalf to several lenders to secure the best loan terms possible, given their credit rating. Per Credit Bureau regulations, all inquiries from lenders for a common loan application are considered one inquiry by the Credit Bureau. In order for a customer to secure the best loan terms, multiple inquiries are made. If only one bank was checked for loan terms, no customer would ever receive the best loan offer, only what was available from that lender. Therefore, best practices is to shop the loan to multiple lender to secure the best terms available for the customer.We can not make adjustments to anyone's credit report. That needs to be handled by the Credit Bureau.Thank you for your assistance in this matter

Complaint: ***
I am rejecting this response because: As of Sunday 4/I have not seen any creditI have checked my online account and will continue to check this weekI'm also concerned this is only going to resolve one warranty, I was also told I would be credited for my tired warranty
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your assistance with this matter Unfortunately, we have been unable to speak with the purchaser, *** *** *** ***, *** ***, intercepts every call *** *** is verbally abusive and threatening to each person from our dealership who has reached out to offer
assistance We can not process the sales tax without the title to the vehicle and *** *** is refusing to give it to us The *** have the title in their possession In the state of Illinois, we must send the title to the state with the sales tax and then the title is held by the lien holder We have offered to have someone drive to their home to pick up the title but that offer was rejected We have attempted to explain the warranties that were purchased but it is difficult when Mr*** is screaming obscenities at usWe would like to repair any damages to the vehicle but can't because Mr*** is refusing to work with us*** *** is not the owner of this vehicle** is not listed anywhere on the dealUnder the advise of our legal counsel, we must terminate all conversations with *** *** We would like to assist *** *** with any and all issues she has but we must speak with *** Again, we can not process the sales tax until the title to the vehicle is returned to us.We appreciate your assistance in helping us help our customer Thank you

*** *** brought his Cavalier in to our service department on June 3, 2016. The vehicle has 183,miles on it. We had never seen the vehicle before. His concern was the driver side front window was off track. When he checked his vehicle in, he was informed
that the minimum diagnostic fee was $and the hourly rate was $135.00. He signed the repair order stating he was aware of the pending charges. We removed the door panel and found that the regulator was flopping around inside the door. We attempted to reinstall the regulator and then determined that it was faulty and needed to be replaced. We contacted Mr*** and informed him that a new regulator would be $238. He declined the repair. We reassembled the door. The total labor for the diagnosis was one hour for a charge of $135. Mr*** arrived refused to pay. He became irate and belligerent. He screamed obscenities at our receptionist, cashier, service advisor and service manager. Our service manager tried to calm Mr*** down but he continued screaming obscenities. Our service manager told him we would not release his vehicle until he paid the $owed our service department. Mr*** finally paid and then was escorted out of the dealership. Certainly, we never want to surprise our customers with excessive charges but Mr*** was informed upfront what charges to expect. We do not appreciate having our employees and other customers subjected to obscene and threatening language. We have attached the repair order showing that *** *** was aware of the estimated diagnostic charges. He also initialed the minimum diagnostic charge. He was informed up front of any charges. Thank you for your assistance

We have reviewed Mrs***'s latest request. No one at our dealership
offered her a complimentary Bumper to Bumper year warranty. There is a month - Unlimited Mileage Warranty provided on any parts she purchased. We have been more than generous with Mrand Mrs*** because we value their business. To date we provided new lifters and camshaft at no charge because we thought that was the problem. When we found out that was not the problem, we did not charge them for the parts or the labor. We also provided a complimentary rental car to them for weeks at a cost to us of $per day. We charged them nothing. We discounted the parts they needed 10% and the labor charge was discounted 20%. We also reimbursed them for the work they had performed at ***.At this point, their requests to us are bordering on harassment. We have been more than generous. We have apologized for any inconvenience and for any mistakes we made a long the way. They have not been charged for any unnecessary parts or labor. What they have paid was discounted heavily. I have attached a copy of their repair order that shows the warranty they were offered.Thank you for your assistance in this matter.*** ***Marketing Manager

see attached

Initial Business Response /* (1000, 10, 2015/12/16) */
We have pulled the deal folder from November of All of the documents regarding the purchase of this vehicle were signed by the customer on 11/5/She chose to purchase an extended warranty from CNA as well as Gap insuranceShe also
had the option of purchasing over months or monthsMs*** chose the month optionWe are going to continue to work with Ms*** to try to trade her out of her vehicleThank you

Thank you for your assistance with this matter. We have issued a refund check to Mrand Mrs*** in the amount of $562.34. We believe the issue has been resolved. Thank you again

Complaint: ***
I am rejecting this response because:We provided what was asked of us when we signed papers for the truckMr *** *** sent the repo man himself, he could have asked us to bring the truck back, instead he had it repoed while Mr *** was at work in St Peter'sWe don't owe rental fees as we were purchasing the truckThe document for access to Mr *** social security did not come up until several weeks later from the finance companyThe finance company did not state it was mandatory to have control over Mr *** social security or they would cancel the deal.
Sincerely,
*** ***

This issue is being handled by General Motors They are aware of the problem and are working on a fix We have met with the customer but since she owes so much on her current vehicle loan, trading her out of it would be impossible We will continue to provide assistance to the
customer as it becomes available

Complaint: ***
I am rejecting this response because:
I took my car in twice about this same issue when I still did have the warranty and both times they said there was nothing wrongThey still wanted to charge me for repairsI think they should fix it at their own expense since they didn’t fix the issue when I brought it to their attention. Why should I have to pay anything when they didn’t do anything to fix my issues?
Sincerely,
*** J***

Our records indicate that *** *** posted the refund to her account on 4/4/in the amount of $2,448. As we stated previously, time for administrative processing varies. Please let us know if the account does not reflect the refund. We have verification that it was posted. Thank you for your assistance

Initial Business Response /* (1000, 7, 2015/12/15) */
Ms*** brought her Monte Carlo in for repairShe indicated that she felt she needed a new cable on her shifterThe car would not shift out of parkOur technician identified an electrical issue with the shifterLiquid had
accumulated in the console over time and rendered the shifter inoperableWe replaced the shifterMs*** paid $for the repairThere was no charge for the diagnostic fee because she had the repair doneWhen the car returned, there was a mechanical issue with the shifter as wellWe replaced the cableWe did not charge her any labor for this repair and we also gave her a 10% discount on the partShe paid $Our technician determined that both repairs were needed to get the vehicle operationalThe accumulation of liquid is for a vehicle with almost 140,miles, as this vehicle hasWe hope this information clarifies the situationThank you

Thank you so much for the information you shared from our customer, *** *** We have reviewed all of our documentation and would like to offer a brief explanation Attached are some documents that relate to our dealings with Ms*** In the document titled Revdex.com ***
comm, you will see all the communications we had with the customer She told us from the beginning that she was carrying some negative equity on her current car loan She also stated that she wanted to get out of her current vehicle because her payments were too high She did not tell us she was $12,upside down in her current loanWhen she came into the dealership, she completed a credit application The application clearly states that by signing the application, she authorized us to submit her application to financial institutions and she authorized such financial institutions may submit her applications to other financial institutions for the purpose of fulfilling her request to apply for credit Please see the attachment Revdex.com *** ca for the signed credit app Also included in the document Revdex.com *** ca, is a signed buyers order The Buyers Order clearly shows that the total cost for the Trax after discounts was $16, We then had to add the negative equity from her current auto loan of $12,388, making the total amount to be financed $29, We apologize if there was any misunderstanding on our part We try to be as transparent as possible Unfortunately, since Ms*** is carrying so much negative equity in her current loan, she can not afford an Equinox at this time The Trax is a more affordable option If you need additional information, please let me know Thank you again

Mr*** purchased a truck from Johnny Londoff Chevrolet on April 21, 2016. He traded in a Kia with 170,miles. The Kia was valued at $300. At the time Mr*** took delivery of his new truck, he was aware that there was additional information required of
him by the finance company. We paid off the loan balance on the Kia of $160. The vehicle was then sent to a salvage company because it had no real value. We tried numerous times to get Mrand Mrs*** to produce the necessary information required by the finance company. After a month, we had to have the truck repossessed. The cost of hiring a repo company was $300. All of this could have been avoided if the ***s could have produced the information that was promised to us when they took delivery of the truckThey drove our vehicle for a month. We normally charge $a day for our rental vehicles. The ***s paid us nothing. In all honesty, the ***s owe us. We are willing to walk away from what is owed us as a measure of good will

I have spoken with the customer and let her know her refund was processed and was being sent to her lender, *** ***. The delay comes from processing the cancelation and then we must wait until the refund is sent to us before we can forward it on Her account should reflect a credit
this week. Thanks for your assistance

We have attempted to get this vehicle repair covered by General Motors but there are insufficient maintenance records In order for a repair to be covered, the owner needs to prove that they have done the recommended maintenance on the vehicle When we opened the engine we discovered the
oil was a thick sludge which indicates that the oil and filter had not been changed as needed Attached are photos of the engine and the oil We are now trying to contact the customer to hopefully assist her in trading out of this vehicle into something else We have left her a message and are now emailing her Thank you for your assistance

Thank you for your assistance in the matter. We have reviewed the complaint sent in by *** ***. Mr*** did come to ***ny Londoff Chevrolet to purchase a new vehicle in October of 2015. Initially, he wanted to purchase. Our sales representative, *** ***,
provided him with several purchase options as seen on page of the attached documents. Mr*** did not want his payment to be over $500. Mr*** explained that there was no way to get a payment under $on the vehicle he wanted. We do offer a trade guarantee but the vehicle being traded must be retail sale worthy. Mr***'s Venture Van was not. We sold it to a wholesaler. It's value was $but we gave him $for it. Mr*** then suggested Lease as an option. He provided two different Lease options, see Page two and three of the attached document. The Lease options were explained to Mr*** by *** *** and by our finance manager, *** ***. Mr*** wrote a Buyers Order outlining the terms of the Lease - months 10,miles a year. Mr*** signed the Buyers Order, see page four of the attached document. A credit application for the lease was completed by *** ***, signed by Mr***, see page five of the attached document. Mr*** then complete Lease Agreement which details the terms of the lease including the financial responsibilities of the lessee, Mr***. This document shows that he received $in rebates and $in trade allowance. Mr*** also provided the first month's lease payment of $475.34. All of this information can be found on pages six, seven and eight of the attached document. Please note on pages six and seven Mr*** initialed and signed the document acknowledging his consent. In July 2015, Mr*** and his daughter, *** *** came back in to the dealership. They were interested in getting out of the lease and purchasing a vehicle. *** ***, *** ***, III, *** *** and S*** ***, all employees of ***ny Londoff Chevrolet went over various options to make this happen. The current value of the vehicle is less than the actual lease buyout. The value of a vehicle depreciates at a higher rate at the beginning. That happens with a purchase or a lease. It takes time to rebuild equity in your vehicle. We offered several purchase options but none met their approval. The reason Mr*** did not purchase to begin with was because the payment was too high. That is still the case. We have been extremely open to assisting Mr***. He signed a lease agreement with GM Financial. The terms were explained to him in detail. We have given them an option to trade in the vehicle in question and purchasing a new vehicle, but the payments were not what they wanted. We even suggested trading in the vehicle and purchasing a less expensive vehicle but that was also not acceptable. At this point, we do not know what more we can do to help. He has a Lease agreement he needs to honor. Thank you again. Please let us know what more we can do

Complaint: ***
I am rejecting this response because: Nothing was signed by my son. There was no "deal" on the table. I was asked to put my credit info online by Johnny Londoff Chevroletall the time knowing by Johnny Londoff Chevrolet that the auto in question was no longer available. They proceeded forward without permission from my son and also again, what did they base the inquiries on as for as a dollar amount. I am not satisfied with their answer as this was done behind our backs. This is wrong and it needs to be corrected. We will not be treated like this. I would like to see the paperwork where my son signed anything on July 21, 2016. When I asked them about this, speaking with *** ***, he said, "ummm...not sure. Let me check into it and get back with you"...no calls were received. So again, why was the credit run to begin with?
Sincerely,
*** ***