H & R Block Inc.

*** ***You recently brought to our attention a complaint regarding a missing delivery to your residence on March 28thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want
to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driver by the operations management teamAny distortion of the facts is never out intentFortunately, the package was delivered on 3/29.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding delivery issues to your residence on August 23' and the dissatisfaction with the status and tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.In order to satisfy our contractual obligations with *** in regards to Proof of Delivery, we must obtain a valid physical signature, printed name and addressIf a recipient is not available to sign for the delivery, a “Driver Release Agreement” can be left adhered to the doorThis release form is a *** document and can be obtained directly from ***.Our records indicate that your package was successfully delivered on 8/28/and signed for by you.In reference to the scan that produced the update “Unsafe to Leave”, this was simply an error by our driverWe apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

*** ***, You recently brought to our attention a complaint regarding the mishandling of a delivery to you on September You also explained your dissatisfaction with the inaccuracy of the tracking information received regarding your package I want to begin by expressing that LaserShip
fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of our Customer Service Team attempted to contact you earlier this week to apologize and gather more information on how to successfully deliver to your residence in the futureWe are eager to speak with you in order to bring resolution to your delivery issues Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand. We are issuing an *** gift card in the amount of $Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Also my replacement package was delivered
Regards,
*** ***

November 13, 2015You recently brought to our attention a complaint regarding a missing and/or late packages to your home, the most recent occurring on October 11, You also explained the difficultly you experienced with our customer service centerI want to begin by expressing that Lasership
fully acknowledges and apologizes for these incidents.As you are aware, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we understand that your experience was less than adequate and have escalated your concerns to regional management for further investigation and action.Sincerely,Didier MManager of Delivery Resources

Dear *** ***,You recently brought to our attention a complaint regarding a delivery to your residence on May13th and the accuracy of the tracking information you received. You also mentioned your negative experience when contacting customer service for assistance in locating the
package. Allow me to begin by expressing that Lasership fully acknowledges and apologizes for the events that transpired and we understand the level of stress and frustration this incident has created for you.We have several members of our operations team working with the driver to locate the package along with the Manager of our Customer Service Division, Carrie P***, who I am told has been in contact with you with updates. Our intention and hope is to locate your package however if our efforts are unsuccessful, we will work with you to achieve reasonable resolution.Again, we apologize for your unsatisfactory experience.Sincerely,Didier M***Delivery Resources Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have contacted the retailer about this issue, and they informed me that LaserShip was unable to locate/confirm the package - and I had to wait to see what the shipping company discoversLaserShip has not done anything to show this will not happen again in the future - or shown any real remorse or care for the consumer
Regards,
*** ***

Didier M***/fax*** ***@lasership.comDecember 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10th FloorWashington DC 20005Case ID 11018657*** ***,You recently brought to our attention a complaint regarding
a missing delivery to your home on or about December 24thYou also explained the dissatisfaction with and inaccuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.iasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 13th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreementwith the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 25" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding missing packages on more than one occasion; the most recent occurring on 6/23/You also explained discrepancies relating to incorrect tracking/delivery information you receive.Allow me to begin by expressing that LaserShip fully
acknowledges and apologizes for these events, We understand the level of stress and frustration this incident and/or incidents in the past have created for youYour concerns regarding the validity of tracking information is being addressed and investigatedWe assure you any attempt to falsify delivery information is not our intent.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer require that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Would have been easier if they responded to one of my many inquiriesBut I understand the hectic time of year
Regards,
*** ***

This complaint was responded to on Tuesday, April 11th. We should not be receiving this notification

You recently brought to our attention a complaint regarding a missing shipmentAllow me to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration this incident created for you.As you are already aware, we forwarded
your concerns to our Central Customer Service Manager and requested a team member reach out to you immediatelyWe hope that your experience with representatives Jordan and Nicole met your expectation.After an investigation was conducted, it was determined your shipment lost with no reasonable expectation of being locatedOur agreement with the online retailer requires that such claims be handled directly through them, They typically issue a refund before contacting Lasership with a corresponding monetary demandIt is our understanding the ***’s is in the process of shipping a replacement to you.Although you are receiving a replacement from ***'s, we fully understand your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

I am sorry I had not replied to this sooner
My package was actually delivered to the new address I provided Lasership The package arrived on 12/24/ Even though it appeared that the box had been tampered with (you could tell it had been opened and taped back up again), what really mattered was that my package got there before Christmas Day
Even though my experience with Lasership was not a positive one, since a lot of stress was caused by the untimely delivery of the package, the many phone calls I had to make, the extremely long hold times every time I called, and the different information I received every time, again, I did receive my package by Christmas
I do want to thank Lasership, though, for making the delivery to the address I provided over the phone That address was different than the address I had originally provided, since no one would have been there to receive the package, since it was delivered on Christmas Eve
Thank you,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding missing and/or delayed packages to your home on or about December
23"You also explained the initial difficulty you had with the tracking and explanation of the whereabouts of your delivery.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent.Unfortunately, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.According to our Customer Service Manager with whom you spoke, your items were replaced and rushed to you by the retailer and per the retailer was received on December 24"If this did not occur, please feel free to contact our Customer Service Manager directly.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

September 15, 2015You recently brought to our attention a complaint regarding the loss of your package scheduled to be delivered on 9/8/You also outlined the series of events that took place in your efforts to obtain information from our customer Service and management teamsI want to begin
by expressing that Lasership fully acknowledges what transpired and apologizes for the incidents you enduredWe understand the level of stress and frustration this created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.Our Customer Service Manager, Carrie P***, also communicated her personal apology and direct contact information for any/all future communication regarding your experiencesThat being said, we fully understand your experience was less than adequate and would like to offer a $***.com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on January 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources