H & R Block Inc.

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 14th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The carrier has stated that the item was lost during shipment, but they have made no attempt to contact *** nor myself to notify them of this issue They also updated their website to state that the item was delivered, even though, according to their own acknowledgement, they knew that this was falsePlease see the attached document, which falsely claims that the item was delivered on Dec21, and signed by "front door" at 8:30p.m It is also not acceptable to consistently "lose" items, and force the recipient to go back to the vendor to have the issue resolved*** did not lose the packageLasership should eat the cost of not delivering itemsPerhaps then, so many items would not so carelessly be deemed as "lost"
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 11th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

Hello,I filed a complaint against LaserShip (complaint # ***) this morning and the company was able to track down my box and resolve the issue by delivering it todayI will not need further assistance to get my desired outcomeThank you!*** ***Sent from my ***

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding missing and/or delayed packages to your home on or about December
23"You also explained the initial difficulty you had with the tracking and explanation of the whereabouts of your delivery.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent.Unfortunately, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.According to our Customer Service Manager with whom you spoke, your items were replaced and rushed to you by the retailer and per the retailer was received on December 24"If this did not occur, please feel free to contact our Customer Service Manager directly.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

December 8, 2015*** *** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on
September 24"You also indicated ***'s was unable to resolve the issue for youWe conducted an internal investigation and were not able to recover your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is not our intent.Unfortunately, we are unable to honor your request an adjustment to your credit account, Our agreement with the retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactoryexperience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 14thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package and our customer Service agent.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Dear Sir or Ma'am, Based off of Lasership’s response I am proposing an alternative solution to resolve this issueLasership needs to take action to at least notify all retailers/companies that they cannot perform any of the executed contractual agreements for shipping addresses on “military installations or any other federal property.” Currently they may be committing advertising as they do not have any disclaimer on their website about delivery limitations/restrictions for military installations or any other federal propertyIf companies who utilize Lasership’s service don’t know this shipping limitation regarding access issues, how can they be “at fault” for Lasership’s failed delivery services? Having a disclaimer on their website should prevent future issues from occurring
Regards,
*** ***

Yes I have, I called to get them to send me a new package but as the item is sold out, they couldn'tThey did issue me a refund, but that's not what this complaint against LaserShip is aboutThey stole my package, one that I can't get a replacement for

January 30, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 16th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M.Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on August You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint ID ***Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 7" and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 14th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have spoken to the retailer that used Lasership as their courier and they were able to assist me and replace my package at no cost to me since the package was lost.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: While I appreciate MrM*** of Lasership for getting back to us, I believe we would not have gotten any information if I had not engaged the Revdex.com and supporting agencies for their assistance. Requesting *** to process a refund is a lame attempt to an obvious inherent problem that Lashership has. I would not expect ***, *** or the USPS to take the easy way out. Having dealt with each one of those package delivery services, they would have done their due diligence in finding my package, so therefore I'm not interested in a refund.Here's the plan going forward, there should be no action required on my part as the customer in resolving this issue:1) Since Lasership has my order and shipping information, MrM*** should notify *** that they initially DID NOT deliver my package as documented, but they have lost it.2) MrM*** will become our CPOC (central point of contact) and on behalf of Lasership purchase and re-order both of my items at no cost to me as the consumer. 3) MrM*** will work with *** to expedite shipment of these items and should use an alternate method shipping, because I'm am not confident In Lasership handling this task.4) MrM*** should provide ongoing communication as this process continues until final resolution and that me as the customer have received these items and is totally satisfied with the outcome.Time is of the essence
Regards,
*** ***